Alex Ro

Review of Fred Beans Ford/Lincoln West C...

I have never had a bad experience with Fred Bean. ...

I have never had a bad experience with Fred Bean. My contact Herb (and Kim who schedules my appointments) are ALWAYS helpful, courteous and just plain NICE. The service is always complete, fairly priced and they don t keep me waiting any longer than needed.
Just to put things into perspective. I go to Fred Beans with both my cars (a Lincoln and a Ford). They are 19 miles one way. There is a Ford dealer less than 3 miles from me and another that I have to pass on the way to Fred Beans about 9 miles. I choose to go the greater distance.
During the past year I had an incident where my Ford was disabled (mice chewed through some wiring). Ford warranty informed me I had to have my car towed to the nearest dealer. They fixed it, after 2 days. They were not rude, etc. but they could have gotten a new customer by showing some of the Fred Beans type of service.
When I spoke to Herb about my situation that Ford would only tow it to the closest dealer he went and spoke to his manager. I received a phone call within an hour from Herb. His manager said he would be willing to send a tow truck to bring my car to Beans. How is that for making a customer feel special? I politely declined as I did not want to insult the local dealer. Two weeks later the mice were back and chewed my wiring yet again. This time I told Ford warranty that I would PAY to have it towed to Fred Beans PERIOD!
We moved to Pennsylvania about 7 years ago. For 7 years I passed the Ford dealer 3 miles from our house (yes the same dealer that Ford towed the car to 3 miles from the house) and wondered why in the world am I going so far to have my cars serviced? After my experience with the mice I am happy to say that I pass the local dealer and NEVER asked myself that question again!
Job well done Fred Beans!

PS If I could give you 6 stars I would!

Alex and Irene