Forsyth County Dept of Social Services Reviews

Horrible Customer Service. Lack of organization and communication within the caseworkers and clients they serve

Friendly service
Very knowledgeable and helpful

My worker never answers the phone, goes straight to voicemail, never returns any of my calls. I go to his supervisor EVERY TIME. THEY ARE SUPPOSED TO BE THERE TO HELP YOU BUT I HAVE HEARD THEM DISCUSS CLIENTS PERSONAL INFORMATION AT THE DESK A LOT OF TIMES. ATTITUDES ARE EXTREMELY AWFUL!!! SOME OF THEM HAVE NO PEOPLE SKILLS. THEN WHEN YOU COME IN FOR HELP THEY LOOKING AT YOU SIDE WAYS!!! THE PEOPLE WHO REALLY NEED THE HELP CANNOT GET IT. YOU HAVE THESE LAZY PEOPLE WHO LOSE YOUR PAPERWORK ON PURPOSE. THEY KNOW THE JOB THEY APPLIED THEY NEED TO DO THEIR JOB. NOT EVERYONE WHO APPLIES FOR ASSISTANCE HAS 100 KIDS AND JUST NOT WANT TO WORK. I HAVE A ILLNESS THAT CAUSED ME TO BE TAKEN OUT OF WORK PERMANENTLY. I HAVE WORKED MY ENTIRE LIFE AND NOW THAT I NEED HELP FROM THIS PLACE I AM TREATED AS A UNDESIRABLE WHO JUST DON'T WANT TO WORK. THIS PLACE IS HORRIBLE AND A LOT OF THEIR WORKERS NEED TO BE RETRAINED ON CUSTOMER SERVICE. AND REALIZE ONE DAY IT COULD BE THEM WHO NEEDS HELP. BE CAREFUL HOW YOU TREAT PEOPLE.

I see a lot of people aren't happy about their handouts. FYI they don't owe you anything and neither do I.

I appreciate the services I receive from here and I'm thankful. The workers could be A LOT BETTER but when you have MANAGERS, SUPERVISORS, and COWORKERS who all act very POORLY in showing customer service or show they that regret their job no one really cares about complaints anymore. Also, I like how when you call they lie about reaching the CALL CENTER then it says we have High call volume so call back at another time then hangs up . They should fix that or actually get enough workers to answer MORE than 14 calls in OVER 15 minutes like most call centers there are reps that do that. I don't get looked down on when I come here but you can tell that most of them that sit behind their desk in the front lobby with the numbers really NEED TO RETIRE because they're getting old and they really don't show kindness what so ever. I wish I could take pictures but that wouldn't do anything either.

Alot of the workers are nice but when you really need the assitance you can't get it. You can be as honest as possible and they reject you. Yet these people come in looking like crack heads get everything... People who can afford cigarettes get the assistance. If you can buy a pack of damn cigarettes for five bucks or more you can afford to buy food!...women going in with their hair and nails done(?) and need help?... Umm hello! Spend that money on food not to pamper yourself. There are people out there that really need the help and can't get it and are turned away. It's so not fair!

The only problem is parking. I love my case worker and everyone was friendly except for front end associates.

I have a food stamp worker who refuses to let me speak to her about anything. I had a review paper that I turned in back in March for a February review. I already knew food stamps would be late, but I heard nothing for 2 months. I went down to the office and was told by the receptionist that they have switched over to a new system which had everything off and NOBODY could see their worker. I consulted with my medicaid worker about this and she was able to look in the system and see that I had turned in everything they had asked me for and it was showing in their system. I continued to call almost everyday. No answer. Finally after 2 1/2 months, she decides to pick up the phone and as soon as I say hello, she starts fussing me out and telling me she is tired of my games???????!!!!!!! I asked to speak to her supervisor. The supervisor finally on the phone but puts me on speaker with the worker in the room. Now they both are hounding me like I am a criminal and stating that I need to get proof from a school that I never attended, I need to get a form from her about my current school and then to top it off when I actually go back down there to the office, she tells me that she needs verification of my military and self-employment benefits that I do not have. When I asked her what type of verification should I get, she immediately said, "You know what, don't worry about it because I am going to have the Fraud Department look into your case anyway!!!!!?????

Now what did I do?

And the saddest thing about it is I used to work at Social Services for 4 1/2 years they treated me like trash and now this?

All the workers there are under paid and mad to give out services to people who THEY feel are deserving of it.

If you do not LIKE PEOPLE, don't get a job working with THE PUBLIC.

It's as simple as that....

A place you can get help with medicaid and food stamps

They are always very friendly and helpful when you have to go and deal with them. Now I will reccomend anytime you have to go here to handle anything to arrive early in the am , they are way faster and its always hardly anyone there.

Where to begin? Most of the case workers are definitely rude, unhelpful, and act like they have a problem doing their jobs. They don't return phone calls until they feel like it, if they feel like it, and they only provide help to regulars. They had the nerve to tell me to come back when I don't have a job. ?? I'm confused, shouldn't they want people to work? And ummm, you're telling me that because I do work, even if my wages are low, I can't recieve help the one time that I need it, because I do work?? This is the most unprofessional, unproductive, most ridiculous social services office ever. I'm convinced. Supervisors and higher ups do nothing when you complain about the service or the way you were treated. Call the government in Raleigh if you have a complaint because the supervisors are just as bad. They are a part of the problem, not the resolution.

If you're planning on going here expect to spend the whole entire day there. You would think they have enough workers 2 not have you waiting there for 5 hours

The most incompetent county ever. Never pick up the phone or return calls . Close my kids Medicaid and will not reopen it even having all the paperwork on time which was prove not to close it on the first place. Been working on this since June 2015.

I have dealt with Ms. Chapman on several occasions. She is always pleasant & courteous. Her eagerness to assist me was very much appreciated. Thank you!

The lady was an older lady, super nice and helpful.

Horrible... tell you that they have all information they need to process your request and you should receive a letter within 10 days. Ehen you don't and call to leave a message, nobody has the decency to call back 40 days and 4 messages later. I know everyone is busy, but at least return a phone call, you get paid to help us and I still work and am one that is paying your salary. Some people abuse the system, but dont let the way you feel about them effect how you help those of us who are busting our butts to make ends meet. Pick up the dang phone and call people back - it takes 2 minutes.

can,t get anyone on the line to talk to then when you do they have an additude

Better customer service skills sometimes but other than that I get the help I was needing and everything worked out.

My fiance just tried to get information from a Ms. Patton over there, and she insulted him over the telephone. I'm reporting her to the director today though I doubt it'll do much good. All they have working for them are a sorry bunch of rude, ignorant cows.

Smart ass case worker looking down her nose at me like I'm stupid. I'm college educated too.

It's ridiculous how bad some of the social workers handle their business I have been trying to contact my social worker on numerous occasions and still have yet to be contacted back and it's in regards of me paying money so that shows how ridiculous these people really are and on top of that she tried to act like she had personal issue with me last time we were in court either hire new people or train the ones you have better

Its sad that most people that are seeking indigent services such as food stamps and expect to be treated like a king.... I receive food stamps and I also go there but I don't expect the be treated like a prince its the food stamp office they do their job and if you really want anything in life you have to be persistent. ive never had a problem dealing with social services they do a lot of good for ALOT of people

Sometimes they get things sone but you have to keep going up there and calling

pretty good i go my medicare premuim paid for only promblem is i forgot her number when i moved n need to renew befor jan

I expected to have a long day with a mad house of unorganized and stressed filled people. I was way off the mark. This is one of the most organized and professional group of people I have ever met. Great job! Forsyth County knows how to run a busy with exceptional customer service.

This place is doing much better, Everytime I come over there's a lot of new changes, and the staff are doing a great job.

Worker did not come get paperwork. Had to ask 2 times to get info to her

They need to be on theirs jobs with paperwork. And help not make the struggle harder

Called yesterday to ask about the wait time for the energy assistance program so I could still my my 2 yr old down for nap. They told me an hour or less. I've brought everything I was told I needed & as of now it's been over an hour. We still haven't been seen yet...? I want to add to my review, changing it just slightly because.... I do know, everywher, (you, me we, I) go, + with enough people like anywhere, some of them are gonna be good, cool, etc. While others approach with a jerk attitude, then remain that way through out all interactions. If you don't go up there often enough to meet more than just one or two people and you get stuck with the sour I can see how I leave a bad taste in your mouth cuz there is a few sos up there.. regarding this day which wasn't totally swell maybe just wasn't my good day there. They still helped me handle my business

This has to be the most unprofessional, incompetent county office in the state. First of all, they don't return phone calls. If you do manage to get through to a worker, they will probably be rude. The worker I was transferred to answered the phone with an abrupt, "HELLO?!" as if I had interrupted her conversation with a friend, and she was annoyed that she had to do her job. She didn't introduce herself, or anything. I could tell by her attitude that she wouldn't call me back as promised. Second, they will take up until the last minute to process your application, even if you bring everything they need to intake. In my case, they have twice even gone beyond the time limit they have to process, and when I finally got my approval, it was for the wrong amount. Then, I had to request a hearing, and I'm still waiting for a phone call in that regard. I am disabled and have a child, and my pantry is empty. I have worked hard for decades, paid my taxes, and this situation is disgusting me. I don't care what kind of workload they have. I was a caseworker myself in Wake county years back, and we were always overworked, but I treated my clients with respect and processed applications and reviews in a timely manner, knowing how much the families needed assistance. I think it's time to call a higher authority.

This is the worst social service office I've ever dealt with. Workers never call back and are completely unprofessional. I've been trying for over 3 months to get our claim done and the only thing we ever received was one email saying our papers had not moved. I can't believe how terrible this place is

Workers were very polite, efficient and patient. Explanations and directions were done exquisitely and was not judged nor did I feel uncomfortable in any way.

I call and call and they never return a call. I leave a message and the purpose of the call and the return number to call. They will not call. I do not like the place. I think something strange is going on at Forsyth County DSS. Do hiw do tbey get a 3.2 average? All lies. What the heck does it take to get one to call you? Been there. Not that busy.

They are very helpful in our community .

They are doing covid 19 procedures .

you do have to fill out a lot of stuff by hand if you cannot do it by computer but make sure you are signing everything .

they said if anybody's in need to please come by.

they said they could see what we qualify for .

I was they to do other business. But I wanted to share this info .

but I do know that there are many people applying and many people needing help.

please make sure to go by and see what you qualify for and what is offered to you right now during this hard time

It's a good place for the workers there to throw your paperwork away you shut your case now

None of the case workers return call or listen. Every time I have a recert I have to go down and fight with them at the foodstamp office because they always mess my case up. They hang up when you ask to talk to a supervisor and seem like they don't want to listen to anyone. This office is a joke and needs to learn just because it's a government agency that doesn't give you a right not to do your job

More helpful than most other places of it's nature. I was pleasantly surprised

Crap... Complete crap. Like a giant diaper u walk into

Peoples are wonderful and they know what they are doing....

It's a government office. It has its perks and down falls, over all satisfied with the outcome.

They need more grant writing n programs to help the people. To many people get turned away .

if I could give 0 stars i would this place is the worst place i have ever had to deal with. NO ONE returns calls they are very rude and very unprofessional with every thing they do.

Devils Den! Very Dumb Confused PEople Who works there. They're so dumb they don't know their dumb.

Dear people, Are you trying to just do your job? Or are you helping people. Me and sister needed help. She never got the help that she needed. The social workers make money off of families breaking apart and being depressed. I expect better from people who went to college and try to make a living from working there. I want to speak to a director in the morning. There had got to be a way to change their mindset about others. I deserved to be heard and I want these people to hear about my testimony! I hope you learn a lesson from this... you people! My sister never deserved this, and you don t deserve your job!

Who ever is the Secretary definitely needs to take a few class on phone etiquette and professionalism definitely make the organization as a whole look very sloppy

I hate dealing trying to deal with anything with Social Services. I am trying to cancel Medicaid for my son because he can go onto my insurance through my work and after 2 months... I have not received a phone call back or anything. I have left numerous messages. My case working avoids any contact with me. I am trying to do the right thing but I am getting no help. I just want to get my child off Medicaid and on to my insurance but can't without them stating he is no longer eligible.

However, I have met 2 really nice and very helpful there throughout my years of being on Medicaid. they were truly amazing and got whatever I needed done. But this absolutely insane. 2 months of non-stop calling and leaving voicemails. Either way no one ever responds. Very annoying.

They were very friendly and very helpful.they did a great job.taking care of us .

Parking here can be an absolute nightmare. It's damn near impossible to get in touch with case workers. The WIC program is pretty good, efficient, and has adequate facilities. But I dread coming here mainly due to unpredictable availability of parking.

No one is calling back, I try calling everyday. Always have an issue getting in touch with someone. Said they sent out 2 letters to me but I didn't receive any. Unprofessional.

Good size parking lot and everyone I dealt with was inviting. They made it hassle free to apply for my pregnancy Medicaid.

I called 9 times no one answered but then I called 45 mins before they closed and the lady put me on hold for 30 mins she answered me again then transforms me to the wrong person and then hangs up... she had 45 mins before closing how hard is it to answer s question..

I can never get a hold of anyone. They all have the worst attitude when speaking with me. I wouldn't ask for help if I didn't need it and they make me feel like crap just for calling

They got so many options for people that need help, everyone needs help at sometime in their lives

I am a Senior on a fixed income. I have heard nothing regarding my food stamps and it's been well over a week. My recertification form was filled out a delivered in a timely manner. I find it absolutely irresponsible that DSS does not have to operate on the same principles as the consumer. If the consumer is late, they pay by not receiving services, if DSS is behind schedule, it's perfectly fine. This is certainly not the first time, and there has bee no notification, no letter, no nothing to advise me of the status. It's very hard for me, I can't imagine what it is like for families with children.

RUDE! then they wonder why some people are rude as well towards them. Its your job to deal with calls cases and people be more polite and people friendly and everything should be easy. plus They never answer the phone

I Went Yesterday And The Black Woman I Spoke To Was Very Rude! I Spoke And She Didn't Even Speak Back! Just Because You Having A Bad Day Does Not Justify Why You Couldn't Open Your Mouth To Speak!! It Would Not Hurt To Speak,,, Just Because You Are Having A Bad Day Does Not Justify Why You Taking Your Frustration Out On A Client Who Is Seeking A Little Assistance!! And Felt She Was Out Of Place To Say You Need To Find Another Place Because You Will Be In The Same Situation Next Month!! Not So Professional At All,,,,, Basically She Was Out Of Line For Saying That!!!!! It's Sad How They Look Down On People Who Have Rough Times In Life,, Put They Selves In Our Situation,,,, Every Body Not Perfect And We All Have Dirty Laundry And All Our Laundry Ain't Clean!!!! It's Goes Both Ways!!!! And Her Name Was S.Hanes!!!!

Does good job handling most local social services needs...only drawback is that long wait times usually occur.