Forsyth County Dept of Social Services Reviews

These people work hard. And there are some really nice decent people here.

I was there this morning and they had me in and out the door in no time

This place is aweful , I had to go to customer care to discuss my fs and the lady with short dark hair talked to me like I was nothing and I was under her . All I asked was is there a closer social services in kernersville and her response was " I live in kernersville it's not that far of a drive "!! Which was way out of line and my response was "well when your broke it is far"!! She talked to be rudely the whole time during discussing my case . I told the supervisor that worked the front desk about what happened with the very short dirty blonde: brown hair and he said sorry that she would talk to her . Which still doesn't justify the fact that her employees is talking to customers in that way. I told the short dark hair lady that what was reported by my employer was wrong regarding how many hours I worked and what I got paid before taxes and even showed my stub to prove it . Please don't here they are the worst !!

It d be nice if they answered their phones. Called so many times to reach my caseworker and never got an answer. Would leave multiple voicemails, still no call back. Go up there, finally get ahold of my caseworker. Then she tells me she will call me within a day or two to inform me about my FS and it s been two weeks, and it s nothing but crickets again. I hate dealing with these people. They have one job, answer your damn phone and help the people that need the damn help. My god.

The people I dealt with were very nice and polite I went there for help for the first time in 2yrs on account of my mother who just got here 2yrs ago and instead of them separating as it's separate they added both of us together where we couldn't get any help through "liheap" program at all. I was very very upset I had not ever in my 30-35yrs of being grown (I'm bouta b 51 Jan 30, 2019) been turned down or not eligible I have always been eligible and I was hurt because was so much going on at the time and I was in need but God ALWAYS shines and comes through for me at ALL times I received some money nlin my mailbox that I hadn't counted on and put it on the gas bill so even if you don't get help there is another service that doesn't ever let you down depend on the Lord cuz he sure came through for me!!!! AMEN AMEN

Went to get a free flu shot and was treated like a preferred customer and the attending nurse had a great smile and soft touch with her needle. I was very pleased and happy to get the flu shot and not spend$50. I didn't have

My case worker is AWESOME! For the rest of the employees, i can't say. Some of the employees are kind of stand offish. Like they're better than you. I only go there when I have to.

Can never get threw to talk to anyone and if you do your waiting 15-20 minutes then all you get is a voicemail

100 thumbs down. I ve encountered some of the rudest workers ever in life at this DSS. I m not sure why people even get into the positions if they are going be unprofessional, have bad attitudes and be rude. People who need public assistance already have a tough road and it makes it harder when you have to encounter disgruntled and rude workers with piss poor attitudes.

Everyone here hates their job. Never helps people who want to help them selves. Only reason a 2 star is because Of The new work center they have.

Wait times are moderate but I have seen much much worse at another DSS. Some employees are great to interact with

Call center never available always high call volume

I called to get help paying a bill but they told me they couldn't help me cause I had no children under 18, which is a disappointment due to the fact my wife is in her 60s and we both have medical conditions

Dont expect to get good service here. Everyone is rude and you will never get a call back. If you want to talk to someone be ready to call back to back to back until someone gets tired of hearing you and has no other choice but to follow up :)

honestly they are so lazy . I literally call my case worker every morning she still hasn't even called back . Then they'll ask can you come into the office and talk to them like why do you think people call to get in touch faster . I really wish I could give it less then a one star

I just called and tried to speak with someone and I got the switchboard. When a representative finally got on the phone, which I waited for 15 minutes, she hung up. So rude. She didn't identify herself. Poor customer service.

You go at the right time you can go in and out within 30 minutes.

I like the way that they have refone how to register for the lieap program. Its way faster and easier to do so now than last year.

They need to do surprise home visits when they go check on children. They call instead , they can't see what's really going on with the family.

They are a sorry and dirty place they are rude and they don't have enough people there are enough waiting places....

I also have a Food Stamp worker who hangs up and puts his phone on DND all the time, so it goes to voice mail

It's a community help center for everyone who needs help.

Very slow and hard to get through to anyone on phone or to even get a return call.

Medicaid office is great and my worker is a god send but food and nutrition is a joke... Left 5 voicemails since last week and no return call or anything. Good luck all, your going to need it lol

They schedule you appointments, mail them to you at their convenience and if you can not make it you are suppose to call them and reschedule but they do not answer the phone. So your benefits may be terminated before they ever begin. Ridiculous service. I have walked in this facility and seen a worker high on pills wobbling around unable to talk straight, standing at the front counter talking about other workers coming in late as she looks like she took too many mental suppressants. smh I also applied for medicaid once and they told me one thing then I had to get in line again and do it all over the next day because they did it wrong. It is so annoying here. Then workfirst worker I dealt with here give me time to go to my doctor and my doctor blatantly wrote me out of work 30 days or until I got on medicines and leveled out chemically due to grieving over death of my mother and loss of my husband of 22 years all at once causing major anxiety and panic attacks. She says I need to find work now and that doctor didn't do the form right. smhhhhhhhhhhh.. This kind of treatment is ridiculous.

I had a big issue with my son medicaid card and i have been trying to get it fix for two months, finally I had got in touch with the supervisor Jessica Hunter, she was so caring and she worked after hours to do what she had to do to fix this problem! Big Shot.out to JESSICA HUNTER
Thank you so much!!

I don't have any trouble with them. But... if it was something I needed right away and I can't get through on the phone, the best thing is to just go down there in person. Maybe I just got lucky but I was surprised at how quickly I was able to get in there and get in front of a person. That was years ago. I have had to get those food stamps again while I have been in college and I really have no trouble with it. Oh yeah... you really need to try out the hotdog guy with the stand up by the street! His stuff is great!!

I'm having the same problems as others who do not receive any notice whatsoever from their workers, or who cannot get in touch with their workers, or get their workers to even return one phone call. I hope to be able to get off disability and not have to deal with these emotionless, uncaring creatures anymore. They act as if they are overworked but if they are, it's undoubtedly due to the large number of illegals who are getting benefits without being citizens of this country.

They are a great place but very unhappy that I can't get my pain meds. That I really need.

I have dealt with them for a few years now. I wish I did not have too but.... I have only had issues with getting through to someone. But I understand they are consistently busy with other calls. Everyone I have spoken with has been respectful and helpful. It does help when you are respectful to them. It will get you much further then going in with a mindset that they won't help. people must understand their jobs are difficult and alot of times delivering bad news to clients daily. It takes a toll on them when they are treated bad by people. I know this because I work with insurance and I get yelled at by patients daily. Take a step back and understand where and what they are coming from. Thank you

Amy Ford was the best caseworker I had she always did her job and helped me with what I needed.....the new caseworker I have I dont deal with her because she act like she doesnt know how to answer the phone and its annoying but long story short its a few that will help out and actually do their job.....and the rest just give excuses I cant say I wouldnt recommend this place to anyone because everyone needs help from time to time but hopefully they will get lucky and get great caseworker like I did