My worker never answers the phone, goes straight t...

My worker never answers the phone, goes straight to voicemail, never returns any of my calls. I go to his supervisor EVERY TIME. THEY ARE SUPPOSED TO BE THERE TO HELP YOU BUT I HAVE HEARD THEM DISCUSS CLIENTS PERSONAL INFORMATION AT THE DESK A LOT OF TIMES. ATTITUDES ARE EXTREMELY AWFUL!!! SOME OF THEM HAVE NO PEOPLE SKILLS. THEN WHEN YOU COME IN FOR HELP THEY LOOKING AT YOU SIDE WAYS!!! THE PEOPLE WHO REALLY NEED THE HELP CANNOT GET IT. YOU HAVE THESE LAZY PEOPLE WHO LOSE YOUR PAPERWORK ON PURPOSE. THEY KNOW THE JOB THEY APPLIED THEY NEED TO DO THEIR JOB. NOT EVERYONE WHO APPLIES FOR ASSISTANCE HAS 100 KIDS AND JUST NOT WANT TO WORK. I HAVE A ILLNESS THAT CAUSED ME TO BE TAKEN OUT OF WORK PERMANENTLY. I HAVE WORKED MY ENTIRE LIFE AND NOW THAT I NEED HELP FROM THIS PLACE I AM TREATED AS A UNDESIRABLE WHO JUST DON'T WANT TO WORK. THIS PLACE IS HORRIBLE AND A LOT OF THEIR WORKERS NEED TO BE RETRAINED ON CUSTOMER SERVICE. AND REALIZE ONE DAY IT COULD BE THEM WHO NEEDS HELP. BE CAREFUL HOW YOU TREAT PEOPLE.