FORD-GOLDBERG Reviews

Sales person Lorenzo M.
was very polite and patient gave me fair price for new car

My car buying experience with Liberty Ford was good. My salesman Casey was excellent in explaining the process to me and answering any questions that I had about the deal. He also did a good job of explaining the features of the car to me and even went so far as to set up my radio for me. Thanks again! Reggie in financing made the sale easy and did his best to work with me on an issue that came up which I appreciated. Altogether these gentleman made my experience pleasant and I will be referring customers to them for their car buying needs.

By the way I love my 2016 Fusion!!!!!!!!

Usually my favorite place Unfortunately not all of the representatives are up to date on the on going issue with each individual vehicle,As a customer I had question that need answers and a OFFICERS had to stand close by even though My daughter or myself never became hostile or using any type of disrespectful behavior or tone.I wasn't offered a courtesy drop off so I don't think its offered at this location,My daughter was going to pay 30 for a drop off at work other Arrangements was made.The representatives did finally agree to here me and my daughter concerns.After she had to requested to be heard Eventually we was provide contact information in order to report my claim so if Ford acknowledge it I will be included inregards to the problem.

everytime i take my car in for service it becomes a nightmare

I went here since I has bought my last vehicle here. Told them what i wanted to be payment wise with my negative equity. First day i came in, Randy didn't seem like he wanted to deal with me at all. Was dealing with Justin who was great. Told me that my payment would be $100 a month more then I wanted. After figuring finances went back again and had the vehicle picked out only to find out they weren't willing to help me at all with my situation. I also had a recall on my clutch and still had to pay $100 deductible. I don't understand why I had to pay anything if it was a recall. Fought with the service department, but still had to pay it. Not very happy. I love Fords, but after this, I may be done.

Always have a great experience at Liberty Ford they are professional timely and helpful.I have been going in for service there since I bought the car 8 years ago!Sue and the service team are awesome thanks Jenna and crew

I had a great salesman Jovan Smiley. A very respectful hard working gentleman. I am totally satisfied with the help of Mr. Smiley making sure I drive the car of my choice 2016 Ford Fusion. I am truly grateful for his kindness, hard work and patience. My experience with Liberty Ford was truly a rewarding experience, and I will recommend Jovan Smiley at Liberty Ford in Maple to everyone who need help with buying a new car of their choice. Thank you Jovan Smiley.

Had some issues with the recall service but service dept made it right. Walked away happy with repairs

I came to the Liberty Ford service department to have the 7,500 miles maintenance check. I was very happy with the customer service I received. All my questions were answered. I also like the online scheduling option for the service department.

I have taken my car to this location a couple times and every time I go the customer service is over the top amazing especially in the Service department everyone is very friendly professional and they go well above and beyond to satisfy the customers. Gary Slepsky & Bill Primiano are my absolute favorites!!!!!! If you need your car fixed LIBERTY FORD MAPLE IS THE PLACE TO GO!!!

This place is awful. Tge customer service is poor. I bought a car a month later the transmission went. It had a bad battery and a oil leak. I wouldn't recommend them to anyone

Service was fantastic. Rep was very helpful and informative.

I inquired with Liberty Ford immediately after leaving another dealership that told me that they couldn t get me into a car with a decent car note because of my negative equity. My first interaction was with Lorenzo via email and since the beginning he was very professional, thorough and committed to getting me into a car I LOVED with a car note I could handle. Lorenzo was never pushy and shared with me all the options available to me. I also worked with Bryan Hawkins and he was just as amazing. I am extremely satisfied with my experience at Liberty Ford and the gentleman I worked with. Im not sure what kind of financial magic they worked, but they got me into a brand new car with a nice car note. I would recommend Lorenzo and Bryan ANY day!

Those Guys at Liberty Ford in Maple Hts are Fantastic! Heaven sent if I may add! Matt Wade, Adam and Nick are all amazing and have helped me in more ones than one! Thank U Guys so much and keep up the incredible work!

Had a very positive experience at Liberty Ford and love my new 2019 Escape! It is one of the easiest cars to drive, comfortable, quiet, all controls are at my finger tips and with the eco boost... she's peppy! Thank you Alex V for working with me and being so accommodating!

Great, kind customer service, absolutely no waiting time and overall a super positive experience. This was my first time shopping for a car completely on my own, and they made the process easy and clear-cut. Walt Bailey was great -- highly recommend him!

I had a leak in my car, I took the car in for service. Gary was off that day of which I was sad. But the other team members made me feel like family. The first day I was given a loaner car and the second day I received a shuttle ride home and back. My car was washed and ready.
I would like to thank the Ford team for making me feel important.

The WORST WORST service I have ever received. If you have a choice please do not go to this dealership... They bate and switch. Very nice to get you in and promise you everything but the kitchen sink. They are liars and after they have your business you mean noting to them. God forbid you have a question and call back the next day, I've called serval times and no one in finance ever called me back I left several messages for the director of finance and he is just as bad as the finance managers. Please learn from my experience. If I could have given them no stars I would

Jeff was working to help me find a vehicle in my budget and even offered to add a after market sunroof into the car as I was wanting one he wasn't pushy and listend to what I was wanting I didn't find the car I was wanting at maple heights but I did find one still at liberty Ford in vermilion they were nice as well and took my kids back and gave them pizza why we waited on the paper work to come in only issue I had with vermilion was that I didn't want the warranty added into my loan so I didn't have to pay more on my car payment and have to pay interest on that too so I wanted to buy it separate they told me it was 1800$ and would mail the papers when I received the papers the warranty was 2800$ so I'm just concerned if I had of put in my loan if they would have added another grand to the price of my loan as well thats exactly why I didn't want to do it that way ...but for the car I got what i wanted and we love it and was within budget thanks liberty ford

The service department was friendly, thorough, knowledgeble, and professional. I take my vehicle there for service all the time and recommend their service.

I received excellent service when I bought Fusion in for an oil change .i received new wind shield wipers. The associate gave me vital information about my tires. He was respectful and professional. Thank you!!

Best dealership ever! made trading in my car super easy and walked away with a brand new car that I love. Everyone values your business there. customer for life!

Terrible experience - Once they sold the car, they couldn't care less about me, even lost the title and were unapologetic about it - I had to get a new title myself at the BMV and pay for it myself. Got the run-around when I called and asked for accountability. Shame on you Liberty Ford.

I had an amazing experience buying my car from this dealership! My salesperson (Jovan Smiley) was so patient, answered any questions I had, and assisted me with at any hour of the day! Next new car will definitely be purchased here!

I have been doing business with Liberty Ford-Maple Heights for nearly four years. From the sales rep, to the service techs, and the finance guy everyone is professional, friendly, helpful and a pleasure to do business with. I came back to Liberty Ford to purchase my second new car from the Maple Heights location simply because the people that work there are great to deal with and my experiences have always been very positive. I also share that with my family, friends, and co-workers. You now have a long time customer as I will keep coming back!

Best car buying experience ever. We had a great salesman who helped us out so much and made the process of buying a car simple. Thank you so much David,! You were great.

What a great experience! I was after a hard-to-find vehicle and I found it at Liberty Ford in Maple Heights. John and Randy and the entire staff went out of their way to insure that the sales and delivery experience was top notch. Thank you all so much for all that you did!

Always bring our car for oil changes and service. Usually pretty quick.

I was having problems with my vehicle an appointment was made to talk to the general manager at Ford and we sat down and talked about the problems I was having and he really listened to me and he began to work out the situations right away. He did not let me leave until I was satisfied with the results. I'm very happy we could work everything out.

Had a discount coupon that was not applied, and when I left the hood latch was not properly secured. Bad day for me. Bad day for
Liberty Ford.

Had an amazing experience. James Kidd was the best salesman I have ever dealt with. I love the vehicle!!!!

This is the worst customer service I've ever dealt with. I leased a new car from them over two months ago. They took my old car as a trade-in and for some reason, paid the loan company for my old car almost $200 less than the buyout price. Therefore, the loan company took the money out of my bank account. I have been trying to get that $200 back for two months now. Neither the salesman or the financial rep I worked with when buying the car answered their phones (got voicemails only) and they never returned voicemails. Only when I DEMANDED to speak to an actual human did they answer me. Then they kept escalating my problem up the ladder and it still hasn't been resolved. In the mean time, the dealership never called to let me know my license plates were in and ready for pick-up. So when I drove to the dealership 1 day after the temps expired, I got PULLED OVER by a cop. Never once has anyone I've spoken with simply said "I'm sorry." They keep telling me "I'm looking into it." About 3 weeks ago the manager I've been working with said they mailed the check out to me. Have I received that check? NO! I communicated all these problems via the customer satisfaction survey that was emailed to me and no one has reached out as a result of that very poor survey and asked how they can help or found a way to resolve my issue. So...two months after buying the car...they still owe me $200 and it doesn't seem to be anywhere in sight.

I have yet to have a negative experience with the service department at Liberty Ford of Maple Heights. Staff is always friendly and efficient. I also appreciate the fact that they don't try and upsell or recommend services that are not necessary.

Keep up the good work Liberty Ford!

We had a great experience at Liberty Ford in Maple Heights buying a certified pre-owned Ford. Matt Radeff was the best! He was very nice, personable, and helped us get a lot of paperwork taken care of before we came in to expedite the process. We never felt pressured, he was very easy going. He didn't try to upsell us, and was able to give us a really nice deal! When we finished up the buying process with Reggie Cohen, he was equally great! He made sure we knew exactly what we were getting and was also very nice and respectful. Both men spoke to me as a car buyer and didn't treat me like I was (to be frank) a "stupid woman" - which doesn't always happen when I am looking for a car. Thank you!

When I thought I would never get approved for a new car ever in my life and after going a million different car lots looking and shopping around and getting no where and turned down I went to Liberty Ford still thinking that it was going to be the same song and dance but I was wrong from the moment I walked in the door I was welcomed and they never stopped working and trying they were not letting me leave with out getting me in to my dream car they really took the time and effort to get that yes for me they never gave up they did an amazing job to get me approved and driving off the lot in a brand new car!!! Thank you everyone for all your hard work and dedication and never given up on getting me a awesome deal and for that I am grateful and I have been telling everybody I know to go see you guys especially The ones who have the same doubts that I did !!!

I didnt buy a car from here but my car was hit by a semi and I bought it to their collission center They were very nice and handled things nicely Before and after They did a beautiful job

Friendly sales people who work with you to make your purchase experience very easy.

Lorenzo Martino sales person at liberty ford, in maple heights, was a great help to my wife, and myself. We walked in and out with a sweet deal. We will be back to get a second car. Great Job!!!

Went with my son, Jamal, to purchase a car. He was all set to get something used but he came away with 2017 fusion. The team at Liberty in Maple Heights are patient and knowledgeable. They helped him get the best deal. Awesome service.

Very enjoyable experience! Lorenzo Martino is my new BFF. New to the business, he showed a lot of knowledge, poise and eagerness to match my needs at my budget with the best car possible. A real pro in the making! My wife and I greatly appreciate his and Alex's efforts. -- Gerry O. Patno, Lakewood, OH

Great bunch of people. Your needs come first they really are there to make your experience great!

I love my 2012 Fird Escape XLT it runs smooth and it drives smooth.Jamar Beasley did everything he could to make my sale a success. Great attitude which goes along way with me as well as being a great sales person.

I recently purchased a new car and the salesman, Gunar Davidov was superb. He was very knowledgeable and patiently answered all of my questions.

I bought a 2014 Hyundai Elantra from Liberty Ford and let me just say this is the first time I have felt like I have a safe reliable car to get me and my children where we need to go. No engine lights come on the car runs great it was super affordable and it s all up to date with everything. I truly love this car, not to mention the work that Lorenzo did to help me get this car, he made it very sufficient and very easy to fill out paperwork and be on my way. Thank you Liberty Ford for my car I love it!

I knew that I was going to be buying a new Ford Fusion. Having owned over 10 Ford's, and buying most of them at Liberty, I knew where I was going. I actually started in the Service Department because I was not trading in my car, but getting it fixed to give to my niece who will be working and going to med school. I talked to Sue and John in service, and they hooked me up with Cary who did an excellent job of selling me my first Ford Fusion. Cary found me exactly what I wanted in record time. After completing all the paperwork, Cary showed me just how my new Fusion worked, and I was on my way.

I am a 64 year old man i have bought alot of cars in my life and liberty ford was without a dought the finest company i have ever dealt with from salespeople to top management people liberty makes it happen try it.

The sales staff at Liberty Ford is absolutely out of this world good. As someone who has been in sales for over 15 years, I know an excellent sales team when I see one, and these guys are absolutely top notch. From the individualized videos that they made and sent me of the vehicles I was looking at to the extremely hard work they put in to get me the most competitive deal, I was extremely satisfied.

I need to specifically give Lorenzo and Cassandra credit for all of their hard work! If you are looking for a Ford, make sure to talk to these two to get a fantastic deal done!

I was in and out with my new upgrade within 2hours! I am on my 3rd leased truck- I literally was able to sign and drive! Thank you Steve Bissler and the Maple Hts team for creating a great experience.

Attentive to my needs, reliable, well trained staff that was willing to work with me.

Would highly recommend Liberty! Bought a pre-owned truck and the sales and service staff could not have been nicer! Our salesman Matt Radeff went above and beyond to help us with our purchase. Would definitely do business with them again.

Excellent service and never have a long wait time. Staff is wonderful.

I had a very awesome experience. Each and every salesman was very nice and professional. My car rides awesome I love my car I wouldn't trade it for the world I walked away with a brand new car I came in wanting a new car not a brand new one, because I was college graduate Smiley gave me the best deal . Thank you for making my experience a wonderful experience .

Dave in body shop is awsome,he is a customer 1st no matter what.
He worked with my insurance company, got funds needed and made my truck look like new again.
Thanks Dave

If you plan on visiting this location for a car, please ask for James Kidd. He was the most helpful person I worked with when buying my first car. My previous car was totaled due to a hit and run so going car shopping for the first time was stressful and nerve wrecking for me. James Kidd turned it into the best experience I had. He knows how to cater to his customers and cares about making them happy and making sure they get exactly what they want.

I am very happy the way I was treated. Love the car .Thank you all

It was good this time. I'm happy. Thank you Liberty Ford

Great car buying experience. All the people there were super nice answering any and all questions.

I would like to thank Walt BAILEY for the great work at Liberty Ford. He was caring and courteous. The best salesman I have ever met. Willing to help you get approved for your new vehicle. All of the people there were great. Highly recommend this dealership to all of my friends and anyone else looking for a great vehicle.

Fantastic service. The Manager Paul was very helpful with all of my needs. He is a great asset to your company. I will definitely be back.

What a terrible place I paid 650.00 for a tune up and 150.00$ for a diagnostic then about a month later it started acting the way it did before now I told the guy (Eric) to keep the old parts and he didn't so I go up there they run a idle check and say that's normal so a week later the check engine light came on i called told him I said it could be a failed plug I need that plug checked he denied it and wanted me to pay another 150$ for a diagnostic test complete rip off oh and the woman manger completely disrespectful I will never go to this place again I'm serious straight unacceptable service and disrespectful people!!!!!!!!!!!

Made a service appointment online on Monday, July 22nd. I made this appointment for Saturday, August 3rd, because I can not afford to miss work and would need to wait for the vehicle while it is being repaired/checked out. So basically two weeks out. I gave the purpose of my visit, a check engine light. I gave the code number. I figured all was well. And I had my appointment.

Fast forward to today, the day before the appointment I have waited two weeks for. I get a call from the service department, saying I need to reschedule my appointment. Why? Because they don;t have anyone there on Saturdays that can fix a check engine light. So I wait two full weeks for this appointment, and I am called the day before to reschedule it?

I was told it was because I made the appointment online, and didn't talk to a person. Um, then why allow people to make online appointments? I then asked why I wasn't notified until the day before my appointment that I had waited two weeks for. I was told because they did not know until today what I was bringing the car in for. Yet, I have an email, confirming my appointment, including the reason I am coming in.

So I then ask when the next available appointment is. 10 days away, August 12th. Which is a Monday. Here I thought I might get in a little sooner than "the next available appointment" since I had made an appointment, waited two weeks for it, only to then have it canceled on me by them.

So now I need to drive around another 10 days with the check engine light on, plus I was told I need to leave the vehicle there, and can't wait for it while they fix it. So I asked about a loaner car perhaps, since my Ford has only 9700 miles on it, whatever is wrong is under warranty. Nope. But I can rent a car from them for $30 a day. Unreal. Was hoping since they are the ones who screwed this up, maybe they would figure out a way to get me a loaner.

Don't get me wrong. I understand if they don't have anyone there on Saturdays that can do this work. I get that. My bigger issue is they knew why I was bringing it in, and I had to wait two weeks for an appointment, only to have them cancel the day before.

8/9 Update:
I contacted Liberty through Facebook on 8/3. I was told that the General Manager would be contacting me to help resolve the issue. Here it is a week later, and I have not heard a word from them.

I had a wonderful experience leasing a new Ford Escape at Liberty Ford. My salesman was Bryan Hawkins. He was patient and answered all of my questions. He also asked me for what I really wanted out of my new vehicle and gave me a vehicle with the specifics I requested. Th finance team also took the time to answer my questions and addressed my concerns. By the end of my experience I was able to lease a vehicle with what I wanted and within my price range.

Awesome service, they did a great job on my truck in the body shop

Courteous sales people. Service was outstanding. Love our new Fusion and can't wait to take it out on a road-trip. Thanks Liberty Ford!

I have never owned a ford before, but I will say the level of professionalism was by far the best I have experienced.. I love my new car and I would recommend everyone to library ford

A Wonderful Experience and lots to choose from, staff was very helpful and if u want a beautiful car this would be the best place to get what you need! They will work with you and make sure u can drive out with what you need....
Thank you Elonzo Harvey and Partner Sales People your profession was recognized for all that you did to help us out..
Da Wife Luvs her;
2010 Buick La Cross

Service department was great and quick. Will definitely be coming back!

Very nice people jovan smiley help me find me new car and he was very professional he answer all my question thanx u jovan btw I love the car

They were very kind and professional but I did not get the car I wanted, but I have transportation.

Jacquil Moore was amazing he did a great job of delivering me my very first car, the other salespeople there were also great & very professional I recommend Liberty Ford In Maple Heights to everyone looking for a new vehicle

Not really impressed by Liberty. Took truck in for an oil change and they never even bothered telling me that my LEASED vehicle s registration was expired. Also please stop having bored salesmen wander over to service area attempting to make a sale while Im waiting on oil change. Not interested.

Had a stress-free buying experience.
No buyers remorse...

I just bought a used vehicle tonight and am picking it up tomorrow. Casey provided me with everything I asked and we made a deal. Very satisfied as of now. Thanks again........

They got me exactly the car I wanted at just the right price. I would recommend that everyone buy there next vehicle from Liberty Ford of Maple Heights!

Great job from Walt Bailey. No high pressure sales and he gave me the best deal around. Thanks again Walt.

I was looking at a pre-owned Ford Escape for my parents and wanted to have a pre-sale inspection completed on it. I was not able to personally bring the vehicle in because we live 4.5 hours away. I coordinated with Susan on what I wanted to accomplish and she was extremely helpful.

Once the inspection was completed she called me with the results, emailed me the inspection list and even sent me a list of what options that particular Escape had on it. Along with the results she gave me pricing options for the repairs.

It was an outstanding experience even though she knew that we were about 4.5 hours away and not a local customer.

I would highly recommend this Dealership for any service work you may have. Be sure to ask for Susan Macri.

Thanks for outstanding customer service!!!

I brought my car here after the dealership I originally bought my 2018 Explorer from did not address my sunroof issue properly among other things. Hesitant to take my new purchase anywhere after all the headaches I just went through, I choose Liberty Ford Maple Heights and I m so glad I did. The service department at this location is AWESOME! They are very courteous, friendly and clean, not to mention fast! After explaining to them the issues I went through with the other dealership I bought my SUV from, they took me in like family! They are attentive and did a fantastic job. I have already recommended this service department to my family and friends and will continue to bring my SUV here for all my service and maintenance needs!

I was pleased with the service. It was timely and convenient for me, Thank you so much for your friendliness and professionalism.

Lillian Hale