Usually my favorite place Unfortunately not all of...

Usually my favorite place Unfortunately not all of the representatives are up to date on the on going issue with each individual vehicle,As a customer I had question that need answers and a OFFICERS had to stand close by even though My daughter or myself never became hostile or using any type of disrespectful behavior or tone.I wasn't offered a courtesy drop off so I don't think its offered at this location,My daughter was going to pay 30 for a drop off at work other Arrangements was made.The representatives did finally agree to here me and my daughter concerns.After she had to requested to be heard Eventually we was provide contact information in order to report my claim so if Ford acknowledge it I will be included inregards to the problem.