FlixBus Reviews

Wait a long time, less and less staff and a lot going on ...

Not good !
Just wanted to know where to report if I get my taxi costs refunded!
Background:
The Flixbus drove away with me although the driver knew that I was going to the toilet! Bus toilet defective
The bus drove away .... I followed a taxi
Costs 90 and 2 raised feet
The employee explained it to me while the boss immediately banned me from entering!
About his employee
He didn't have his mum himself ...
And !
4 pcs
1 MAN at the counter
3 employees in the back room
10 passengers waiting in front of the entrance
Super Service !

Photo 1: before driving away
Photo 2/3: after catching up with the bus
Photo 4: Taxi receipt

Bus station with a very good commercial point, with food and conveniences.

Beware of paying for seat reservations, it's a lie you pay and then you have to get where you are free, I just spent on a Munich-Salzburg trip, I've been swindled shamelessly.

Info center was good. Bus ride too, but you should train your staff better. The co-bus driver on the way from Munich to Maastricht was rude and unfriendly. He forbade me to take off my shoes and threatened to throw me out of Nuremberg if he had to tell me again. He said that was a rule and also accused me that my feet would stink (which they didn't). After reading it, I didn't read anywhere about a rule that I shouldn't be allowed to take off my shoes.

I called her info number today because I should pick someone up at the ZOB Munich and I don't know if you can park there for a short time to pick up the car, the man didn't know that at first, but was so polite to ask a colleague so that he could give me good information. This information about the stopping or parking situation should already be published in the homepage information.

Terrible attention, if you can buy your tickets online it is much better, save yourself the hassle and long lines in addition to the terrible customer service

Very rude attendant, long lines and slow service. Bus was cancelled due to weather and got no message, even when checking the app the departure was still not cancelled at the time of departure, so wasted 40 euro in taxis.

Staff was friendly. Unfortunately he advised us wrongly. This has affected my entire journey.

t is 2019 and they don't know how to run a bus company. Whenever I reserve a seat there is always a couple sitting in my place. Either you have to ask one of them to move or you sit somewhere else (because you are probably a gentleman) despite you had paid for your seat. Either make all seats reserved or none. Stupidest idea in business ever. There is also no water nor any type of service in the bus.

Can not complain. Doesn't work with the prices either!

Pathetic... Service.. While booking they did not booked for my 3.5 years kid even after providing birthdates for all family...
While boarding bus driver is not allowed my kid to board on..so I have to run for booking office to buy his ticket. The agent couldn't accompanied with our ticket so I have to buy new one with 1 Adult again...which costs me equal to 6 person...I never seen these kind of system or software where small alteration is not possible... This is really frustrating and big cut to my pocket because of this lack of basic systems incapability.. I was in impression europian systems are ahead and well equipped..but all are just myth...not a truth...!!!!
I can surely say, Indian tourism services are more customer service friendly than this..!!!

The travel agency is great but the flixbus is outrageously arrogant and expresses fraudulent when you have to get money back to unfortunately there is no alternative

Worst service I've had yet. Never at any other Flixbus stations. Rude drivers that overcharge, then office that takes a 2 booking fee. The heck? Never happened at any other location.
Looking at the reviews looks like it's not the first time. Flixbus needs to seriously take a look here.

Because of covid they cancelled our trip and give us voucher that will expire soon. Not possible to get my own money back!!!

Disgusting company! The price of my paid ticket was put on a coupon after their telephone clerk said there was no possibility of a refund. This was subsequently admitted to be untrue - they were misinformed. I asked that if they had already been kindly informed, and even deducted the handling fee (a nice little fictitious fee) for the "rewrite" to the coupon, at least the remaining amount would be refunded, which would cost them nothing. They refuse it! They say that I can use the coupon, respectively. I can give away what I have told them several times that I can t do. Thus, their company reached thousands of HUF. They do not respond to the Conciliation Board's request, for which they also received a consumer protection fine. Disgusting, small-scale company with uninformed, unprofessional clerks. They are not customer oriented at all. Anyone who travels with them should hope that no problem happens, because the mistake caused by themselves will not be remedied, and they will be placed on the Hungarian complaints settlement forum from a height. Whoever can, don't travel with these!

We came quickly and safely from Munich to Innsbruck

already cheap but the chairs are rather uncomfortable for me

Flixbus itself is great, but the person in the travel agency was so rude !! Really terrible. If you do not like your job then work elsewhere. Such a listlessness and disrespect, I have rarely seen. The rest of the money is slapped on the table so that it almost falls down and a "nice evening" is not answered.

I travel very often and very much with the Flixbus, the prices are unbeatable!

The very blonde and fair lady who served me did not invent friendliness! It's okay that the technology does not work that way, but the customer can not damn it! Completely inattentive and then just booked me on Rome Tiburtina. After complaining she first said, Anagnina do not offer and I would not have said ... Professional is different ...

It's frustrating! I took the FlixBus from Constance to Munich. Of course, as always, the bus was completely full. And I had problems with my 1.80 meters because I took the window seat. Please people change something! Take an example from Brazil, Uruguay, there is double legroom in every bus !!! Change that, it really can't be that you stuff people into the bus as much as possible.

I wish everyone that he doesn't have to stay there overnight / tomorrow

Unfortunately, your original booked trip was canceled. The re-download has already been made and the new ticket is sent to your email address. We apologize for any inconvenience. +1 hour sliding start. Unplanned transfer + 2 hours ...
They were excited! :-)

Let's take the thing's from the start.as laws define. Business bus are NOT ..ALLOWED ,to run more above the permitted road speed limits. I personally do not care about the driver's life...what he eat where he sleep work his family his problems.. obviously and if he was tired! you a person driving the life of 50 people with family womens kids problems so you ar the one(nothing front of all these people) I'm not the classic where everyone's annoyed him really the toilets the people the time is all fine I understand is not around me the world.(for example the seat function when someone wants to sleep, the seat will be moved backwards and PEOPLE get so angry no space I don't like blablabla Go with your limo or your dad's helicopter stupid. But Flixbus you suck really.30 minutes stop perfectly logical and understand.but the door you do not leave it open to the world who sleeps and travels ten hours with -5 out and kids and baby's inside the bus! you really are all unqualified.over speeding IS IMPOSSIBLE WHEN YOU ARE NOT DRIVE ALONE YOUR CAR AND YOU HAVE 50 HUMANS INSIDE THE BUS. RESERVATION FOR SIT +1.49 AND YOU SIT WHERE YOU LIKE IS FREE...BUT THE COMPANY DON'T SAY THAT THEY KNOW JUST TO GET THE MONEY FROM YOUR BANK CARD.

The service is good and the quality is really good for the buses

Yes ... it's ok, very useful with the FlixBus application

Very clear.
The station is very close to the center, so within walking distance in about 15 minutes (average speed).
Departure times are well displayed. Man copes well.

Completely overwhelmed. Daily waiting times of about 45 minutes. Spontaneous ticket purchase is not possible

For the love of God, you're a major international corp! Please make your customer service more accessible. You've got to have an English-speaking rep or at least an email address in place to deal with customer inquiries/complaints. The online form you've got is simply not going to cut it.

Almost 90 minutes late, no information and helpdesk even after 15-20 minutes unreachable.
Well -2 customers less, luckily there are alternatives!

I don't like the monopol Flixbus created and the much higher prices they can claim because of that but it is still travelling on budget. The last few rides I took from munich where all acceptable with working Wi-Fi and enough space for all passengers. The staff at the ZOB is a bit stressed but helped me out as good as they could. Still travelling with Flixbus.

Unfavorable, the German language not powerful staff. Never again!

Drivers who are on the races of Romania do not know how to get you to tax you harder

Good road experience suitable for sightseeing, if you don't care about speed

The price of the service and the quality are excellent. The comfort of the bus tidiness and the kindness of the staff to emphasize. Great organization.

Close to 3 hours delay...

Planned 8.45 the bus had a 2 hours 40 minutes delay.
Staff in Munich say the bus had been stopped by the police and the bus driver told about a technical issue YESTERDAY. Now we are driving with a different bus that lacks all the comfort of a Flix bus like WiFi or plugs.
This seems not to be a standard but also not necessary. No need to lie, more need to organize things earlier.

If there are the same problems mentioned a year (and more) ago, why don't they change them. I would pay some Euros more for a better and more reliable service. Being cheap sometimes can become more expensive.

Very accessible from the main train station within walking distance.Restaurants and fast food chain available on site...

The best buses on the floor, they have a lot of places.

I left my glasses on the bus on the 10/10/17 on the bus line from Bonn (6:55 p.m.) to Essen and Flixbus still did not answer that the glasses were found, although I was already on their website at Online Lost & Found reported!

Horrible ride. Loud and uncomfortable. No ones cares.

Worst of the worst!!! My luggage was stolen from the bus luggage storage. The driver said this is normal by Flix bus and there is nothing he can do. Then he shut the doors and drove away. At the agency I received a flyer and that was it! Totally rude staff, incompetent service. Never again in my life!!!

even zero stars. I booked a ticket with Flixbus for the first time today. Unfortunately, I had to cancel the ticket but shortly afterwards. When canceling, there is only the possibility to receive a voucher. My problem now ... I did not use Flixbus and will not use it again. Also no one in my family or friends uses Flixbus ... means the coal is gone! On demand in the chat ... I got only the feedback that this was not possible otherwise. On my final reaction that I will definitely not book and also as a customer effectively no longer come to Flixbus, I got the cocky answer "no problem"

typical German reaction to an obvious customer problem ... Of course, only the customer has the problem here and the customer is left alone

Actually quite okay, the staff was rude and rude ... But the price, you can't beat it

Bus does not appear and the customer care lies what the stuff holds!

Bus driver under all sow. Ignorant, rules do not exist for them, they can refuse the onward journey from personal desires and psycho-attacks or threaten with police because of alleged wrong sitting position. Just asi

They don't want to return my money!!!
This company really is one of the worst

My son is 21 months old, so it still has to be transported in the child seat! What is also in the ticket booking! Since I know that at some seats in the FlixBus three-point straps, I have called to ask which seats exactly, after 30 minutes queue then went to a lady with bad German ran, the first time knew nothing about it that there are three-point belts and She said they have to buy a one where only with 2 point belt, I just do not! The lady mean she asks for .... by her bad German I have hardly understood what she wanted to tell me now about the three-point girths! She only said then, my son is not allowed to drive in the FlixBus with child seat, would be prohibited and he may only have a seat elevation! I will not drive that for sure! With a simple seat increase ... I want to go on holiday with my child and not kill it !!!!

2 h wait in the cold is not fun. Time and again delayed for another 45 minutes is bad service. In addition, no functioning ticket refund process.

Worst company I've ever had to travel with. We arrived over 3 hours late in Amsterdam from Vienna because the driver wanted to stop every 30 minutes to smoke. Because of this delay I missed my second Flixbus in Amsterdam and had to take a train to get home, but Flixbus didn't even care and did not even offer an apology or gave me any of my money back. I will never again travel with Flixbus.

The owner of Danvi Top expeditions, which runs Flixbus flights from Romania to Europe and Romania, steals more than half of the drivers' money and behaves very badly with drivers, uses fake tachograph cards, has drivers who rest in coaches in time what buses are moving has 4 drivers in each bus and is asked for money for luggage supplements, when he says he has no drivers he does not have because of his behavior

Decent busses with WiFi. Arrived almost on time bus delayed due to traffic.

At least four times a year, we travel from Florence (Pisa for a year) to Ulm and Ravensburg. Very satisfied with the night service, the guide staff,