I always loved Volvo and I'm glad I decided to buy my new XC40 at Volvo Palo Alto. The whole buying process was hassle-free. Great teamwork, so professional and dedicated. Outstanding customer service. And my sales person Cinthya was simply amazing. Five stars. Good job. Thank you all.
Volvo supposed to be a luxury car, providing the right customer experience on the maintenance service side.
Long waiting list to book a maintenance service, rough service staff, and busy to provide service, even though you have an appointment.
The manager was insulting and did not want to deal. He just sit at his chair when the sales person gave him our offer. He looked at us in his high horse manner and said NO. He didn't even come back with a counter. He must think we were so down and out and dis not want give us any service. We said we are willing to pay cash. He didn't even come back with anything and just said bye. This is not the way to server your customer.
Brandon and Robert were very responsive and provided constant updates. They go the extra mile and always do their best to keep repairs as cost effective as possible. Will be taking our Volvo for all maintenance and other work here.
Volvo PA Employee Crashed Into My Car
I recently had moved to the area so this was my first experience with the dealer. I brought my C30 into Volvo PA for a routine service on a Friday. Marc Laza was my service advisor. When the car was finished being serviced, Marc called me and let me know that one of their employees had T-Boned into my car at the dealer.
This is when the problems began. He told me that they would fix it, but he did not offer to give me a loaner car. I had to argue that I needed a replacement car in the meantime, and eventually they said they could get me one 3 days later. So they returned my broken car to me to drive over the weekend (which is embarrassing to say the least) and I had to drop it off Monday to get a loaner. Whereupon it took 2 weeks for their body shop to fix the car. I had to regularly call for updates since Marc, Brandon, or Liz from the service department did not feel the need to be proactive and keep me informed.
Finally when the car was returned on a Saturday, the exterior was fine and returned to a new car appearance, but when I got home, I noticed there was chemical residue inside the rear of the car on the trim and all over the seats (presumably left from the body shop). This was surprising, because the paperwork I was given said Volvo PA cleaned the inside of my car prior to returning it to me.
I was upset and called Liz who was extremely rude to me, and transferred me to Marc, who said there was nothing they could do until Monday. I refused to take that answer and brought my car right back. Oddly enough in the 25 minutes from speaking with Marc to arriving, they found their new car detailing team was onsite (which means either Marc was lying to me or they are oblivious to who actually works there). They cleaned my car and returned it to me (by Marc telling me the keys were in the ignition and walking away without having me inspect the car again), but while I was waiting I saw several employees not wearing masks or wearing them improperly in violation of both Santa Clara County ordinances and California Law.
The worst part was the lack of any sort of apology or empathy from the staff. They seemed to not care that they damaged my car (likely permanently reducing the value since it has now been in an accident) and were rude to me at every step. I have loved my Volvo and was thinking I would replace it with a new one soon, but if this is the kind of service I can expect, I will never be buying one again.
Great staff. No pressure and great follow through. I find car shopping very stressful, but this was a positive experience.
We bought our car here. We found the vehicle we wanted at the most affordable price elsewhere and Volvo Palo Alto brought it down for us, honoring the price. The service is typically great. Free car wash is included.
I brought my Volvo in for service and they really dug in to find the cause. The check engine light came on 2 times before in the last year. I changed to them from a different dealer to get a fresh set of eyes. They took 3 days, but over 1 month in, so far so good.
First time buying a car from out of state, was incredibly smooth. And i think it all went so well because of the team i got. So thank you sohee and ozzy, you're highly appreciated. Im loving my new car so much.
Yes I clicked on 5 stars!!!! We never except to find a nice and new used car on the same day we have an appointment in the bay area. We decided to stopped by but we were concerned if dealers may will be same likes other staffs that I read at the most reviewers commented. Especially this Volvo Palo Alto dealers prove us wrong!!!! Staffs are very nice, patience, took their time to talk, show us the car, and etc.
Yes!!!!!! They helped us so much and we were approved and bought car. They keep it for a few days to fixed before we come back to get the car and go home. 2 hours drive, worth it!!! By the way, it is Honda Pilot Lx 2010 is the one we bought it from Volvo. Thank you Lymnan, Sophee, John, and expect Tommy, the manager!!!! You guys are the best staffs/dealers we could trust!!!!! Thank you guys!!!
We had a perfect experience here. Lyman helped me through the process of test driving the use cars I had been eying, answering my questions, being patient, being passionate about Volvos and the car I was checking out, all while applying no pressure or haste, and all while being personable and enjoyable to be with. Even after I had handed over the check, Lyman was still excited to show me more of the car's features. I felt so good test driving the car and even better driving off the lot (contrast this to my constant worry and something-doesn't-feel-right experience at Trax Auto Wholesale the night before in San Mateo). Thanks again!
I make and appointment 4 days before my arrival to buy a car. Before i leave from Calexico Ca to Palo Alto (8 hours drive) i make a call to confirm my appointment and the availability of the car, they confirm the appointment and said that the car was still available. And when i had a 5 hours drive i recivided a message that the car was sold that day. This is very unprofessional.
made deal over email/texting. Took train over from Sactamento, in and out less than an hour including test drive. No sales pitches, got me better interest rate than I had gotten on my own. Would highly recommend.
This is a review for Volvo Cars Palo Alto's used car lot. I worked with Steve who went above and beyond to get me the car I wanted at the best rate. All of the staff in their office are friendly, helpful salespeople who treat you like a valued customer.
They have a well-edited selection of used cars; not hundreds of wrecks they are trying to unload. This was a great experience. If you are in the market for a used car, give them a try.
We've been looking for a new car for a few weeks now. Kyle was the best person we've worked with so far. He was knowledgeable, nice and helpful.
Whether we make a deal or not with them, we're happy we went there to test drive a car and have a nice chat.
I'm don't live there and I didn't buy a vehicle from them but I did call all the way from Idaho with some questions and unbiased help. Pat was so friendly, helpful and called me back immediately with answers. I really appreciated the help. Thank you Pat!
Marc Laza is exceptionally very helpful and pleased to work with.
Yesterday at 1:30 the sales manager lied to me twice about a required Takata airbag replacement completed on a pre-owned Acura. Only after I insisted for documentation did he admit the airbag had not even been ordered and would take 5 weeks to arrive once arranged with Acura. It appears he is willing to both lie and endanger customer safety to make a sale.
Very friendly staff very helpfully and pleasant to work with
Malcolm and Christian have both been very helpful, knowledgeable, friendly yet professional. Parking for visitors is limited and can be challenging, but they're worth the trouble. UPDATE: I just bought an XC40. I appreciated the friendly, no pressure approach very much. It was extremely helpful that Malcolm knew the car so well, and was able to show me all the features I'd been wanting in a car - that no other cars have had. I was very happy that Christian tried so hard to get me into the OSD program, and when that failed, that he was still able to get me the car that I wanted. And I'm loving my new XC40!
Great sales experience. Worked w/ Lyman and Edison to get a XC 90 T8 that I love. Didn't push me. Provided me with the information I needed to make a decision over a couple of weeks. Good price, paid fairly for my trade in.
Bad car purchased experience! When we point out the defects on the used car, they said they will fix them. I'm not sure if they will keep their words, so I asked them write the defects we find out and write their promise. I also told them the bad experience previous I had in other dealer. They said they were not that dealer, they'll keep their words and admit what they wrote. But, once the vehicle is purchased, they didn't do anything on fixed the defects. I try to argue with the manager and the manager just yell to me saying that what do you want when you are buying a used vehicle. Their face is totally different just after you pay your vehicle.
Besides, they were very very unprofessional about the license plate registration. They said the vehicle will keep using the old plates which in the trunk. I asked them can they send the request of new plate, they said that's California DMV policy, so they cannot process that. So I registered my vehicle in company, my apartment under the old plate number. But there is a new plate mail to me from DMV with a totally different plate number, I had to change all the number from all where I registered.
Since I move to my new home a week after I did the purchase, I ask them if they can send request to DMV changing my address. They said yes but the plate is still mailing to my old address.
I really doubt their performance in selling vehicle!
In additional, they didn't even give a free oil change which is common for any vehicle purchased.
So unless your dream vehicle only be available at their shop, I strongly do not recommend you go to Volvo Palo Alto buying the vehicle!
In the heart of Silicon Valley you'll get Volvo service that's overridden by McLaren management...
I m surprised how they sell cars with very bad and rude customer service! I called in to get some info about a car and this very rude with attitude lady answered the call, clearly she doesn t like her job. Will not be bringing in the business for them.
If you want them to charge you for a service that costs $300 and then not perform the service correctly, which results in a $8000 repair bill (broken engine) where the entire cost is put on you (the customer), then this is the dealership for you.
Do not expect any favors from this organization, their management, the Volvo Area Manager or for that matter, Volvo as a whole.
Enjoy your $300 oil changes without the maintenance reviews that are supposed to occur with it. If your car is out of warranty, recommend one of the non-dealer Volvo service centers in instead.
Sales associates at this dealership are excellent. They are patient and considerate for your needs.
They really show sincerity to have your business.
From the first test drive, to a return and further test drives ( after visiting upwards of 8 dealerships) the sales folks and purchasing staff were excellent. Soheila Babakhani has been fabulous and continues to work with me as I learn more about the various features of this vehicle. Thank you
Does anyone really enjoy the car-buying experience? Not until you purchase a car from Volvo of Palo Alto you don't.
I purchased a used Volvo yesterday from Volvo of Palo Alto and the entire process was effortless. I had the BEST salesperson in Sohee Babakhani. She was professional, efficient, personable and paid attention to my needs. I highly recommend this car dealership and especially my salesperson, Sohee. It was wonderful to have a woman's touch in an what could be an stressful process.
It's a very nice place expect you need to know what way you are approaching this location it's on the corner and on el camino heading South as you approach the intersection the last driveway b4 corner is the best way to inter an park if you turn the corner that driveway is the exit route. I've a few times have made that mistake and I don't have any excuse for I drive a tow truck and I should know better I've now corrected my mistake. .nowadays I try and give one of the staff a call and ask them witch side is better for me to drive in an drop off than get out of there way fast. I have to say that worked for me.
Needed a 95 key made which is not easy to find where they can be made. Volvo Cars did a great job, very quick & very reasonable cost
I liked the fact that Volvo provided me with a rental car, and an Lyft ride to pick up the rental car.
I had an excellent customer experience here! Malcolm was very informative and helped me to test drive the vehicle I was interested in until it met my satisfaction. The management was also very friendly and did not come across as the typical pushy sales people. I will definitely return here in the future!
Awesome! Test drove a Porsche and checked out couple of additional cars. Worked with Malcolm Black who is great! To work with.
The parts department were very resourceful and prompt with getting me the parts I needed for my 2004 V70R
I lost the keys to my Volvo and I only had one and I called AAA and they said that I had to go straight to the dealership to get the keys made and I have been waiting for days now first of all they didn't tell me that they don't work on weekends so they accepted my vehicle on a Friday but never alerted me to the fact that they would not be available in that I would be it's Monday and the gentleman says he doesn't know when he can fit in because he still has cars from last week he was very polite telling me that he was not going to help me but not in those words and I've been waiting and still no phone call from them most of the time I call the number goes straight to voicemail, but the man gave me no clue as to when he would be helping me and I think it's terrible customer service all I need is a key.
I bought an used car from dealership they told me they fixed and repaired car I drove car home as soon as I got car home. The check engine light was on and they did not do the repair i contacted the dealership several times they wouldnt talk to me, straight up lied too me about repairs very shady dealership
If you have a vehicle that isn't considered high end meaning all American vehicles worth under $60k don't bother because they can't make enough money on your trade in. Waste of 6hours of my Saturday. You should have asked if I had a cash offer but you didn't. I am sure there will be another Hellcat available for purchase and we won't get blown off.
Thorough and complete service for my older Volvo. Service manager explained all aspects of repairs completed.
I scheduled my car to be serviced here but they could not find my reservation. I said that I can come back some other day but they said that they can take my car. I told them I need it the next day by 10:00am and was told it will be ready. However, the car was not ready before the promised time and there was no extra work need to be done. The service advisor did not even call me telling me it will be late. I had to wait in the waiting area for an hour and reschedule my entire day because of this.
Great service, walked in and was seen right away they worked with us to find exactly the right car and when was not available they helped us place an order to get what we wanted.
I was there today for the first service of our XC60. The service was a couple of months early due to a computer glitch that caused the car to warn that service was past due. They took car of the service for us, updated the computer and comped the 10k service since it was done early. We'll likely buy our next car here too!
Volvo Palo Alto is the antithesis of most car dealerships. Instead of overbearing car salespersons and sneaky car jargon, we were met with a friendly family-like atmosphere. Soheila Babakhani really took care of us to make sure our car trade-in and purchase went as smoothly as possible. As a first time car buyer, she walked me through each step and explained the benefits of refinancing, etc. Although our initial trade-in value seemed low, they Sohee really worked with us to come to an agreement we were all happy with. At the end of the day, I traded in my car that no longer worked for me, and was able to finance a car I loved for a steal. Thank you guys!
The Sales team was informative and explained the differences between models and packages.
The entire experience, from calling in to set an appointment to three outstanding service advisor to the actual service, was professional, friendly and top-notch.
Worst car service experience in my life. They broke my wiper blade motor when installing the wiper blade assembly. They had the car for close to 8 hours and they promised to do courtesy inspection which they couldn t do as they didn t have e time to lift the car
I own a Volvo S60 and called this afternoon to make an appointment with the service department to replace a tire that has been damaged on the drive to the bay area by a pothole and was told that there was no appointment available until March 8th. I asked if there was flexibility due to the emergency with my car (I had been advised by my local service manager in LA that I shouldn't drive with the tire in that condition) and he stated that even if I take the car tomorrow it could take one or two days...(just to change a tire???). It was not the fact that there was no appointment available, but the total lack of empathy based on the above circumstance and the unwillingness to be of assistance.
Just poor service.
The people here were friendly and professional, and the shuttle service was convenient for servicing my car on a work day.
Friendly salesperson, no pressure, good facilities.
Bought a car from them wit a maintenance plan and always were taken good card of. Well trained professional staff both on the sale floor and in the service department. Car is always sparkling clean coming out of the service!
Worst experience ever
We contacted the dealership about a used car
We drove from SF to come and see it and when we got there they looked for it for 20 min and then realized their manager drove it to the airport and it s not on the lot
Sitting at SFO
Couldn t think of a worse customer service
The BEST treatment I've ever experienced on a car dealership. Sohee (Sales Consultant) and John (Finance Manager) were extremely welcoming, knowledgeable and professional. Transaction couldn't be any smoother and fast. 5 star service all the way to delivering the car all the way to SOMA in Downtown San Francisco the next day fully detailed and with a full tank of gas ! THANK YOU ONCE AGAIN !
Beautiful cars and the experienced staff know their job.
Repairing cables etc eaten by rats is a messy and confusing job. The engine compartment is now spotless, and the car functioning properly. I was given excellent advice on ways to prevent a recurrence.
I recently fulfilled my lifelong dream of buying a Maserati Ghibli in June 2019 and after just a few weeks of use, the car stopped working with no reason on 10/10/2019.
The car, a 2015 Maserati Ghibli with 8,716 miles in the odometer was purchased on 05/08/2019 from Volvo Cars Palo Alto dealership located at 4190 El Camino Real, Palo Alto, CA 94306.
I had to get the car towed to the Maserati of Burlingame service center located at 2 California Dr Suite C, Burlingame, CA 94010 and the outcome of their evaluation was that the engine is seized and needs to be replaced in its entirety for the car to work again. The service center reached out to the Maserati Internal team to explore options but unfortunately after reviewing the case, Maserati Inc. has decided that nothing can be done about my vehicle.
The warranty lapsed on 09/25/2019, which is just a couple of weeks prior of the engine failure; with 11,500 miles and it's hard to believe that such catastrophic engine failure went unnoticed and just happened spontaneously.
I'm writing this review about the Volvo Palo Alto for selling defected car with engine problem, So far my experience is not matching what your dealership has worked so hard and for so many decades to communicate; I implore you to find the good will to look into my car s case and see if there is any way that your dealership can help me.
I just had my car serviced here for the 75,000 miles maintenance for my XC90 V6 2005. I called several shops to get a quote for the maintenance, believe it or not Carlson Volvo in Palo Alto was cheaper so, I took my car there. But here is the catch, I then received a call from the service department and they told me that the car needs a repair for several things. I don't know anything much about car so I said OK, well I end up paying 4 times the amount of the original price, I end up paying $1,800.00. I'm so unhappy about it, this thing happened to me before (same thing, cheap when for quoting but somehow, once checked there's always something wrong with the car, or some repairs needed that doubles or triples the amount of the original quote. I seldom drive my car, I don't even put 800 miles a year. I asked if all the repairs are necessary and of course they said yes. Sigh.
Excellent customer service! Edison, Ozy and the rest of the staff are knowledgeable, courteous and care about selling what you want and not what they want to sell. Highly recommended!
First off, what a great experience. This dealership was outstanding in every way. I was buying the new 2017 xc90 plug-in for my wife. I had been working with four dealerships trying to find just the right color combos and price. I knew in the first 5 minutes talking with Patrick that I had found the right place. Patrick answered 29 emails full of questions about this xc90. He made this transaction smooth, easy, and best of all FAST. If you re looking for a Volvo call or stop by this place. You will not be disappointed. Thanks guys wife loves the new ride. Noah and family
Excellent experience with recent lease.
Sohelia, our salesperson, was fantastic!!! It was the best car dealership experience that I have had. There was no rush. Sohelia patiently conveyed whatever information that I sought. The dealership really cared about completing a transaction in which all parties won.
We went to test drive a car with a commitment to purchase. The salesperson was not in the least bit helpful and could not (or would not) answer our questions. When we left the salesperson said his manager would call us to discuss purchase price. No call was made. I had the impression that we were not considered to be serious about buying a car and were brushed off from the start. Your loss Palo Alto Volvo
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