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Carmen Ayala

4 years ago

I lost the keys to my Volvo and I only had one and...

I lost the keys to my Volvo and I only had one and I called AAA and they said that I had to go straight to the dealership to get the keys made and I have been waiting for days now first of all they didn't tell me that they don't work on weekends so they accepted my vehicle on a Friday but never alerted me to the fact that they would not be available in that I would be it's Monday and the gentleman says he doesn't know when he can fit in because he still has cars from last week he was very polite telling me that he was not going to help me but not in those words and I've been waiting and still no phone call from them most of the time I call the number goes straight to voicemail, but the man gave me no clue as to when he would be helping me and I think it's terrible customer service all I need is a key.

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