I own a Volvo S60 and called this afternoon to mak...

I own a Volvo S60 and called this afternoon to make an appointment with the service department to replace a tire that has been damaged on the drive to the bay area by a pothole and was told that there was no appointment available until March 8th. I asked if there was flexibility due to the emergency with my car (I had been advised by my local service manager in LA that I shouldn't drive with the tire in that condition) and he stated that even if I take the car tomorrow it could take one or two days...(just to change a tire???). It was not the fact that there was no appointment available, but the total lack of empathy based on the above circumstance and the unwillingness to be of assistance.
Just poor service.