If you want them to charge you for a service that ...

If you want them to charge you for a service that costs $300 and then not perform the service correctly, which results in a $8000 repair bill (broken engine) where the entire cost is put on you (the customer), then this is the dealership for you.

Do not expect any favors from this organization, their management, the Volvo Area Manager or for that matter, Volvo as a whole.

Enjoy your $300 oil changes without the maintenance reviews that are supposed to occur with it. If your car is out of warranty, recommend one of the non-dealer Volvo service centers in instead.