James Chisel

Review of Fisker Silicon Valley

Volvo PA Employee Crashed Into My Car

Volvo PA Employee Crashed Into My Car

I recently had moved to the area so this was my first experience with the dealer. I brought my C30 into Volvo PA for a routine service on a Friday. Marc Laza was my service advisor. When the car was finished being serviced, Marc called me and let me know that one of their employees had T-Boned into my car at the dealer.

This is when the problems began. He told me that they would fix it, but he did not offer to give me a loaner car. I had to argue that I needed a replacement car in the meantime, and eventually they said they could get me one 3 days later. So they returned my broken car to me to drive over the weekend (which is embarrassing to say the least) and I had to drop it off Monday to get a loaner. Whereupon it took 2 weeks for their body shop to fix the car. I had to regularly call for updates since Marc, Brandon, or Liz from the service department did not feel the need to be proactive and keep me informed.

Finally when the car was returned on a Saturday, the exterior was fine and returned to a new car appearance, but when I got home, I noticed there was chemical residue inside the rear of the car on the trim and all over the seats (presumably left from the body shop). This was surprising, because the paperwork I was given said Volvo PA cleaned the inside of my car prior to returning it to me.

I was upset and called Liz who was extremely rude to me, and transferred me to Marc, who said there was nothing they could do until Monday. I refused to take that answer and brought my car right back. Oddly enough in the 25 minutes from speaking with Marc to arriving, they found their new car detailing team was onsite (which means either Marc was lying to me or they are oblivious to who actually works there). They cleaned my car and returned it to me (by Marc telling me the keys were in the ignition and walking away without having me inspect the car again), but while I was waiting I saw several employees not wearing masks or wearing them improperly in violation of both Santa Clara County ordinances and California Law.

The worst part was the lack of any sort of apology or empathy from the staff. They seemed to not care that they damaged my car (likely permanently reducing the value since it has now been in an accident) and were rude to me at every step. I have loved my Volvo and was thinking I would replace it with a new one soon, but if this is the kind of service I can expect, I will never be buying one again.