Don't do it. Don't. Don't even bother to have a meeting with this company. Move on to the next name on the list I've owned 2 condos in the same building for 24 years. Believe me, I've seen management companies come and go and none have been as bad as this company. Multiple property managers worked with our building. Most tried initially but not our current manager. He's condescending and rude. As is the owner of the company. They have no clue what they are doing and have left our building unprotected and many unit owners are at risk. They dont feel it is part of their job to help or inform the board and subsequently have allowed one of them to make seriously terrible decisions. As most of us that own are professionals with strong connections, we've gathered more information and knowledge about what's going on and when we present it to them they deny it is happening. So either they are truly this incompetent or there is something fishier going on. They are not responsive, they are rude, they are not knowledgeable and they are completely uninformed about what's going on regarding real.estate, contracts and mortgages. The level of incompetence mixed with condescension is appalling. Run, don't walk away from this orgsnization.
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These are the most disorganized and malicious group of people I have ever encountered in many years renting in Chicago. The Assistant Property Manager asked me to move my car from my assigned space so that maintenance can work on the HVAC unit above my space. After a few hours and no news of the work being done, I went to check & my car was TOWED! They towed my car after asking me to move it... it sounds absurd, but it happened and they refuse to do anything about it. Maggie Lyons is a terrible property manager and the Owner Michael is always too busy. AVOID AT ALL COSTS!
I have lived in a condo building run by First Community Management for years ago. I have nothing but positive things to say about Maggie and Roley, who manage our building. They are extremely responsive and attentive to all matters and it is especially helpful when these are time-sensitive matters. They do a great job and I m happy to live in a place that I can turn to them with any issues that arise!
Jeff Sidor manages our building and he is the most difficult person to work with. He never responds to requests by phone preferring to send condescending intermittent emails. He doesn t show up when he says he will. When we had water leaking from our bathroom he had to be convinced to send someone out to ensure there wasn t going to be mold and that our bathroom fan wasn t affected. It took weeks before we could even get someone out to repair things with barely any communication about what was taking so long. He does the absolute bare minimum with an incredibly bad attitude. It s some of the worst customer service I ve experienced from any company ever. I would not recommend this company to anyone.
Working in the property management industry is not always easy and some HOA management companies are less than helpful, and then there is First Community! Not only are they responsive, but you can actually get someone on the phone and assistance with issues that arise.
Besma is the assistant property manager I work with for one of the single unit condos I manage and she is SUCH a pleasure to work with. In a thankless industry which can really wear on you, she is always pleasant, kind, and has an urgency in everything she executes. She is a consummate professional and I appreciate having her on the management teams of HOAs I work with.
Thank you First Community! You make Chicago HOAs a simple thing to navigate while ensuring rules and regs are followed.
First community Management is awesome! I live in one of the condos they manage and Gina is always prompt to get back to me regarding a few of my property issues via email and phone. The management team is fast to respond . The previous company that managed took forever to communicate back. I would like to thank Gina and the team for their professionalism!
First Community Management is great! They have a friendly, caring and helpful staff. Board meetings are run well and the Community Managers seem to really care about the Associations they manage.
Unfortunately, after having posted my previous review, Anna left First Community Mgmt, and since then her replacement has been terrible, and I have to update my previously good review to a bad one for this property management company alas... It's sad that good & effective people aren't retained at this company... The new property manager is a do nothing person who just writes impersonal responses and leaves things as they are... sad... --- Anna Evoundi from First Community Management has been an exemplary property manager for our building ever since she took over the responsibilities for it a few months ago. I noticed a real change in First Community Management's responsiveness and effectiveness thanks to Anna's hands-on management style as well as proactive communications/decisions in helping resolve the concerns and issues for our building. I hope First Community Management continues to foster/hire people like Anna who are truly dedicated to their job and the well-being of the properties they manage. She is truly the best property manager I've had in my 15+ years as a condo resident.
Cynthia and Gina are two professionals that I have worked with on several occasions and they have always found a solution for any issues which have come up. Continued Success.
IF YOU'RE AN HOA OR HOMEOWNER LOOKING FOR A MANAGEMENT COMPANY, DO NOT HIRE THESE GUYS - Your homeowners/residents deserve better!
This is not my first issue with this management company in 7 years of owning this condo. Each time has gone about the same.
Since getting completely blindsided by a $500 MOI fine recently, after MANY MANY attempted e-mails and calls, I finally got a hold of someone. After several lengthy phone calls to explain the situation and trying to work with them... I still got ripped off, just less. These guys just refuse to take responsibility for their failures as a service provider or recognize when a customer has gone above and beyond what is reasonable.
The employees I spoke with, Luis and Stephanie, their actions and responses have come off for the most part lazy, incompetent, or jaded - haven't decided which yet but probably all of the above.
Regardless of how many of these band-aid fixes from the owner Michael, the bad reviews will continue from frustrated customers until they start making some significant changes in the way they operate at all levels... sadly I am stuck with them until I sell this condo.
Read on for more on this specific incident... (apologies in advance for venting)
Why they failed: 1. failure to provide proper email/online service or confirm that I had received any or their physical mails... 2. complete lack of responsiveness time and time again --- when I first reported the e-mail issue before all these issues; when they received multiple (at least 5 they say) returned mails; or when I was racking up fines $50/mo without any response for over a year... 3. had complete contact information the whole time for both myself and my unit property manager (whom they claim to know well)... 4. I (the customer) took all the proactive action this month through the non-responsiveness to fix the issue... and as if that weren't enough DESPITE claiming to be a conscious service provider... they still claim that I owe them $150 when I have received nothing, saying this is because I did not explicitly call them and provide my change of address - and it took them quite a bit of help to find that excuse. I have diligently put in my change of address via the USPS, they even received my recent change of address through this again on my move 2 months ago, and I've never even received any proof that mails were sent properly or address on file was wrong to my fault. The returned mail they claim to have aren't even from the months after a past move. Stephanie tells me "I have very little faith in the postal system"... but she apparently feels that it's acceptable to fall back on it, knowing the e-mails are broken, and charge me a fine based on it.
They charge you $50 every month per person but can't even send you via certified mail? Or call once regarding returned mail? I have e-mails from these guys during that time for a few other items, so I know that they can, but did not take the extra steps to do so. Had they had properly working e-mail notifications, responded proactively to my report about the email issue, followed up on a returned mails, made a phone call, reached out to my property manager, mentioned it in one of those other emails I received... they failed at so many levels that would've prevented all this, but they seemed much more interested in finding some excuse to fine me still.
Stephanie insisted that I shared the fault and their service would be much more expensive to support individuals in such a way. So unprofessional and completely flawed customer service philosophy... any moral company would have recognized that they have failed enough and the customer is trying to work with them... not find reasons to still fine that customer somehow and act like they are doing you a favor. Perhaps I should have ended up with a credit for all the things they missed if we're all about paying for missed things.
First Community Management lacks very fundamental function of property manager - accurate and complete financial statements. FCM does not provide balance sheet and cash flows. Without balance sheet, owners cannot find out liabilities or assets. This is more problematic because FCM refuses to provide monthly financial statements to owners.
Bob Langjahr has never informed of any liabilities to owners. I found out on court record that there was $32,000 lawyer fees in order to collect $3,500 unpaid assessment. Bob Langjahr and the lawyer claimed legal expenses to collect unpaid assessment are paid by owners. However, the court/judge did not approve unconscionable $32,000 legal fees. Therefore, this $32,000 became condo association's liabilities. And this liabilities are hidden because FCM does not provide balance sheets to owners.
Reserve is the same. I have asked status of reserve which Bob Langjahr refused to respond. One day other owners emailed that my condo building was about to be sold to a developer. Although I was extremely dissatisfied with property manager, I did not believe this extreme step at first. But Bob Langjahr indeed prepared presentation meeting by K. in order to sell the building to developer. Bob Langjahr sent out a memo that how low our reserve status was, and this was first time I found out status of reserve. I also found out FCM move out funds between reserve fund and operating fund repeatedly.
Several owners asked who initiated and contacted K. to sell our building; Bob Langjahr and K. representative responded while they were communicating, they had this idea of selling our condo building to developer.
Owners also asked Bob Langjahr whether FCM receives any benefit. Bob Langjahr with huge smile responded he and FCM just sacrifice their annual property manager fees over $30,000 for our owners' sake. I previously emailed whether there is any potential profits by FCM, FCM made a lawyer (who is paid by our condo association) to respond: there is no "finder's fee." no finder fee? what else?
What they have concealed was the management agreement states $150/hr for FCM in addition to regular property management fees for any extra works. When I asked condo documents, Bob Langjahr made the lawyer to respond $750 must be paid in advance, and $750 was Bob Langjahr's $150/hr fee for extra work. The management agreement also requires $150/hr including travel time for property manager to attend board meeting.
I recently had five water leaks come through my ceiling over the course of two days. Vanessa, Alex, and Teddy were quick to respond and did everything they could to remedy the issue. No fault on them that they encountered difficulty with the unit owners above me who would not allow immediate inspections while water continued to fall from my ceiling. Once the issue was determined, Vanessa was able to get a plumber out the same day to fix the issue and then followed up on the repairs to my ceiling. I'm grateful for her prompt response, professionalism, and patience with me throughout this entire experience. Thank you!
We have been living in a building managed by first community for ten months and there has been a problem almost every month due to poor maintenance. We are moving out after our lease expires in two months because of this company's poor services. One month it's the plumbing, next month it's the elevator or the laundry room being flooded because of the washers, not being able to use the fireplace for over six weeks, etc. At one point, they were investigating a leak coming from our unit which we had set up an appointment (we both agreed to 1pm) with their tech/maintenance personnel, only for him to barge in at noon using a spare key. I work nights so I was sleeping. If he did not have any bad intentions, why sneak in at the time we said my boyfriend is not around? I frantically screamed and he quickly scrambled out the door. Poor maintenance is one thing, but there is no excuse for poor communication or unprofessional staff. I came home from work one day at 6 in the morning to a smell of something burning. Naturally, i freaked out. We did not hear from the management as to what is going on, if there is a fire or what. We called the property management and were informed that "oh its just the motor for the elevator". Judging from the smell, it seemed like a fire hazard, yet we did not receive any notice whether we should stay put or evacuate until we mentioned that we will call the fire department to check it out and only then did they decide to take action. Recently, we have been calling their office to get more information regarding our fireplace that we have been unable to use for almost two months now only to be talked down to in a condescending manner and also get laughed at by their vice president, anne miller. We expected more professionalism with someone from such a high position, but I guess their rude, incompetent, unprofessional staff stems from their maintenance personnel all the way to the top.
Incredible support from Gina at FCM! Unfortunately, due to work and family reasons, I had to move back to Los Angeles. I have enjoyed living in Chicago and love my condo at Palmer/Kedzie. Gina provided all of the logistical support, necessary documentation, and step by step description process to make the move out/move in process painless and seamless. Gina is very friendly and knowledgeable. Represents the interests of FCM and the tenants extremely well.
Vanessa was very prompt in her responses to me when I had issues with missing packages in our building. She conducted herself very professionally, and was friendly. I appreciate the help!
They may not be perfect I don't know of any management companies that are but First Community was certainly responsive to my needs this week, as Vanessa Rodriguez helped me to get a late fee (which happened due to a misunderstanding) removed quickly from my account. Thanks!
Anna Evoundi and her team at First Community Management were very responsive and easy to work with in receiving townhome documentation needed for closing. Thank you to Anna and her team!
First Community Management was hired almost two years ago to serve my condominium association. We had been using another property management company for about 10 years but that company kept switching up managers every 1 - 2 years (who then had to start from scratch getting to know our building, our needs, the building quirks, etc.). Gail, Nikki, Warren and Ted at First Community Management have worked hand-in-glove with my condo association to handle the day-to-day operation of the building, resolve maintenance issues, and assist with complicated legal matters. Their response times are measured in minutes not weeks. They really know their stuff. First time in a long time that I feel like the day-to-day management of our vintage building is spot-on and the strategic management of the building is on a very positive trajectory. Very grateful to Gail, Nikki, Warren, Ted and the rest of the First Community Management company!
I bought a condo last year in a building managed by First Community Management and have dealt specifically with Gina Delgado on several minor issues that have arisen. She has always been professional, helpful, and extremely prompt in her replies. The building overall is well maintained, and it was an absolute breeze working with them as I got moved in and set up. I have zero things to complain about with their management.
I have no idea why these other reviews are so bad, my association had to fire the last two companies and since hiring First Community a few years ago we couldn't be happier. Michael and his staff at First Community have been nothing but professional and on top of any and all issues we have had. I would highly recommend them to anyone, you cant go wrong with them.
First Community Management is great! Overall, we have had a great experience with them managing our condo association. Our manager always gives us good advice when we ask her questions, and she is readily available and responsive, which is extrememly helpful and reassuring. Our condo association was going through some issues, and it was nice to have a management company that was on top of everything and took the stress away from the residents. I highly recommend First Community to manage your buildings.
First Community Management has been a phenomenal asset to my living experience at Sheridan Shores. Property manager BL has provided ongoing support to a diverse community of owner at tenants here. He has assured a peaceful, livable environment to the residents, while making sure the building is both clean, and everything being in working order. Providing order in a chaotic world is an invaluable commodity, particularly during these extremely challenging times. Thank you Bob, for all you've done. We'll miss you!
As a contractor, repairs in condos are often made more difficult by property management co's. My experience with First Community was exceptional. They do have rules to follow, but my experience was rapid response for questions and returning damage deposits.
My condo association board hired First Community Management because they were the cheapest and let me tell you you get what you pay for. For 15 years I have owned a condo in a high-rise building. The unit that I purchased came with a storage locker. Our developer removed some of the storage lockers in our building to put in bike rooms so people who bought early got them and a few people who bought later didn t. The later purchasers also paid much less for their units so it was fair. Our property manager recently decided that I didn t own my storage locker anymore and, without even consulting me, cut off my lock and took the items that were inside! He claimed it was because there weren t enough storage lockers for every unit in the building and it was someone else s turn to use it; however, there is nothing in my purchase agreement or condo bylaws that says that. There was never an agreement voted on by the unit owners to implement this rule. It wasn t even communicated to owners. First Community Management just took it upon themselves to make a decision that negatively impacts my property value, and then damage and steal my belongings. It is so far out of line, but my property manager does not apologize or accept any responsibility for actions that cannot be legal. I have asked several other owners in the building if they have been made to give up their lockers and they all said no. When I asked if they had ever heard of this rule, they all said no (one is a former board member). When I asked First Community Management for some evidence of this rule beyond their say-so they refused to comply. When I asked why it wasn t being enforced uniformly they refused to answer. When I said that not applying rules fairly and consistently to all units is discriminatory, our property manager replied, This kind of comment will not be tolerated and must stop immediately. Or what?
I have had several property management companies over 15 years of living in condo buildings. I haven t had much of an opinion on most of them either way they got the job done in sometimes contentious circumstances with minimal negative impact to residents. That s what they re supposed to do. I have never experienced anything like this before. Avoid First Community Management at all costs. Spend the money to hire professionals.
Anna was a pleasure to work with. She was thoughtful, listened to my concerns, and helped to resolve issues that I was having at my condo. She is professional and ensures her clients concerns are at the forefront. I highly recommend her.
Overall, I love First Community Management. They are extremely responsive, fix things fast, and most importantly have managed to keep our HOA fees low.
I wish I could give zero stars, but to leave a review I had to rate this company as a 1 star. To say they are incompetent would be kind. Be warned if you are a condo associate looking for a vendor. The services they provide are poor and sub standard, they don't honor terms of contracts and the employees are beyond rude.
I am a contractor with Bloomingdale Heating doing work in a building managed by Madison Commons. Gina has been great to work with and has been a big help when I need my guys to access different parts of the building. I highly recommend this management company.
Nothing good to say about this godawful management company. Staff is non responsive, delayed services, exorbitant fees and nothing to show for it. Just simply useless. Avoid at all costs.
I worked with Vanessa Rodriguez from 1st community management who is very professional . She is very patient to answer my question. Overall, I am very satifised with her service. Great management company.
There are numerous problems with Bob Langjahr and First Community Management. The management agreement automatically renews for 2 years, and clients cannot terminate the agreement without paying penalties of 3 months fees (even if this property manager violates laws). The agreement requires clients to pay $150/hr including travel time for property manager to attend board meeting.
One of many problems that I found was Bob Langjahr over-zealously telling real estate agents that no rentals are allowed; no investors are allowed. The bylaws allow rentals with rental caps, as most condo associations have. What Bob Langjahr has not explained owners and agents is a practice in violation of Illinois Condo Act.
Section 18(b)(2) of the Illinois Condominium Property Act states that a condominium association shall have one class of member-ship. This provision has been interpreted to prohibit different treatment of owners, such as rules that require only non-resident owners to make a security deposit, or setting different parking rates for resident and non-resident owners. The bylaws also state "Any Unit Owner shall have the right to lease such Unit Owner's Unit subject to this section ....
Langjahr and management have stated "there hasn't been any movement on the wait list.";"on my 6 years of experience doing this job" "it will probably be several years at least" to rent a unit.
In January 2016, Langjar emailed me "Please note that while you are #5 on the wait list, the association is currently 5 units over the allowed limit of rentals. Therefore, 5 number of units must become owner-occupied before the first name on the list is even eligible to rent."
More than 5 tenants moved out, and Langjahr responded "The renter list is based on owners that are renting their unit, not when tenants move out." Per Langjahr's logic, "investor" class owners must sell their units first, before non-investor class owner can rent.
Even under Bob Langjahr's logic, there were several "investors'" units that were sold since January 2016. However, Bob Langjahr continuously repeated #5 on wait-list; no wait-list changed at least for past 6 years.
Furthermore, Langjahr allowed several owners including a board member, Cassandra, to lease their units, despite they purchased their units within 3-4 years. (Per Bob Langhahr, no wait-list changed and no new "investors" were allowed during past 6 years).
Another problem is Langjahr claims this practice was approved by board, but he cannot evidence it. In 2011 he sent out a memo which does not explain this practice. He concealed this practice of "investor" vs "non-investor" classes until I repeatedly asked.
Even the owner who supports the management stated:
"I would have continued to use First Community Management, but I would have asked for a replacement for Bob because while I still think the Board is ultimately responsible for the financial condition of this Association, he lies too much."
I ve lived at St.John s Park, one of First Community Management s properties, for the past twenty years. My husband and I have consistently received excellent service from their staff, from the owner (Michael Rutkowski) through the receptionist. In particular, I ve had a great working relationship with Bob Langjahr, their Assistant Vice President. I have found him to be very responsive, professional and diplomatic managing the different personalities one encounters in an 80 unit development. I ve worked with Bob as a board member and as a volunteer on several committees. In all of those situations, he has been helpful and resourceful, guiding us through projects and issues in a very fair and balanced manner.
In addition, I have found First Community Management s professional pricing to be exceedingly reasonable. When we bought our townhouse in 2000, the assessments were $168/mo. Twenty years later, they have only gone up to $325/mo. This is even more impressive when you consider that the initial assessment fees did NOT cover roof maintenance and replacement. Several years ago, the Townhouse Association started covering the roofs (and replaced the original roofs). Our assessments were very minimally impacted. Well done, FCM !
Anna from First Community Management was very helpful with a recent issue with my storage unit. Communication was strong and the issue was fixed in a couple of days. Very happy with the level of service.
I am a Palmer Kedzie resident, and First Community Management as been fantastic. Whether it's keeping our sidewalks clear in the winter or our entry way clean and safe, they do a great job! Our property manager, Gina, has been a pleasure to work with and always responds to me requests quickly and timely! Happy to live in a place that cares about its residents!
Gina and Cynthia are always extremely helpful, prompt, and corteous. Most recently they assisted greatly and on a short notice with scheduling a tenant move-out and new tenant move-in request on an extremely busy end-of-the month weekend. Thanks!
I've lived in a property managed by this company for over a year now and I've had nothing but horrible customer service when communicating with them. The manager for my building is never at her desk and doesn't call back, and forgot getting any help if you're in need of it urgently (like your only vehicle being trapped in the garage because the door is broke and you're trying to get your sick child to the doctor). They do tend to the building, such as cleaning and painting, but units are not always given acceptable notice of these events. That brings me to today where I had no idea window washers were coming because the notice was emailed to my landlord last evening and to me 2 hours before they came. I have 2 small children and don't get to my emails that fast, but anyhow less that 24 hour notice is not acceptable since they want to fine your unit if the work cannot be completed. I'm not sure what unit owners pay this company for upkeep, but if it were me I wouldn't be disappointed with their services.
We have had a very positive experience with First Community Management. Vanessa has been super helpful and responsive. We ve had lots of questions from the time we moved in and had several requests since moving in. Each time we reached out, we always heard back right away and had our needs met. Thank you!
We've been renting at the Jarvis on the Lake complex through First Community Management for about 7 months of our 1 year lease, and let's just say that that September 31st move out date CANNOT come quickly enough.
There's been a leak above our kitchen sink since we first moved in, and we were told by the tenant below us that this leak actually was happening this summer when he lived in the unit temporarily, and that he too informed both the direct landlord and the management company of the issue, but nothing was done. Emails upon emails upon voice mails upon voice mails and NOTHING will be done to fix the issue. FINALLY, more than two weeks ago at this point, Management sent a maintenance man over who cut a huge hole in the ceiling, dumped our trash bag on the floor, hoisted our trash can on to the counter and let it fill with water, and then draped a huge, dirty blue tarp across the counter surface, covering our sink. And that would be fine - if they had ever come back to fix the actual leak, or at least provide us with information about what is happening.
And what DID happen? First we were told that management had to "raise funds" to fix the issue, and now we're being told that they're "trying to get in contact" with maintenance. Yep, no sink and no updates for two weeks after seven months of dirty water spraying down and covering everything in the kitchen, including dishes and the floor. As for the initial delay, we were told everything from "it's too cold" to "it took us months to get a quota,"... but only AFTER the fact. Radio silence during the whole ordeal.
This is combined with the equally unsavory addition of the massive roach problem in our unit which has yet to be resolved - which, we're still not even convinced that pest control actually came. We asked for verification for a week straight, and, coincidentally, the day the maintenance man came by to finally start on the ceiling leak, my cat somehow to suddenly find and get stuck in a sticky roach trap... "a week" after it had been put down. Sounds like they tried to go the easy way to me and it back fired. And, yes, there are STILL roaches. Of course, they were super apologetic about my cat getting stuck in the roach trap, but when we asked for them to call the "pest control company" to ask if more traps were left, and if so, where - nothing. No response. We've asked to see the invoice of this service multiple times. Nothing there, either.
We've been working directly with Bob and Kymberly at First Community. No one answers their phone (it goes straight to voice mail at all times of the day.) I've explicitly asked Kymberly to CALL ME rather than send me an email several times, and she's straight up ignored this request every single time thus far. Email responses usually acknowledge part of our questions, but not everything. We've been getting the same non-answers for months.
Both the leak and pest issue are very normal, very fixable issues. I'm not upset that the unit has these issues at all. I'm upset that we have done EVERYTHING correctly in the process to getting these resolved, but First Community Management has dropped the ball every single time. It's beyond ridiculous.
Do not rent here. Do. Not. Rent. Here. September 31st... please come quickly.
FCM took over managing my condo building last year and have been absolutely fantastic. The previous company took forever to handle any issue whatsoever, but First Community responds very promptly and efficiently. I'm so glad we made the switch.
Horrible, incompetent, unprofessional management company! Hire literally anyone else. They refuse to comply with IL Condo Law, and their strategy is to ignore all problems and stall and defer indefinitely. If you are lucky, they assign one licensed property manager who only Board members can speak to (we had an unlicensed manager for over a. year during which time our bills were not paid and utilities were shut off to the building and required rmaintenance was not performed resulting in raw sewage backing up into kitchen sinks) and an unlicensed untrained child to deal with all owners with no communication between the two. Intentionally terrible communication, they refuse to provide proper notice or monthly statements and then charge late fees. Their systems are unreliable and unverifiable. They refuse to follow insurance protocols which will cost your association and owners endless out of pocket costs, and unnecessary tension between owners. They conveniently lose official records. Their maintenance philosophy is to do nothing at all or as little as possible for as long as possible resulting in completely avoidable property damage that they then refuse to take responsibility for. The owner of the company incomprehensibly advised our Board to refuse to correct City building code violations which landed the building in court and after thousands of dollars in attorney's fees the City forced them to correct the violations. Violations that were creating serious health and safety issues. Why would anyone not want to correct this?! Their mismanagement results in a miserable environment that compromises residents quality of life and results in unnecessary financial burdens including attorney's fees to force them to comply with IL condo law. FCM is the poster child for how not to manage a building. Hire anyone else!
They are disaster profiteers-- they haven't changed their fees since pandemic precautions were implemented yet they have reduced office hours and are unavailable to handle series safety issues such as blocked emergency lights and exits. They have also sent official notices requiring residents who have been diagnosed with covid to provide proof that they are no longer sick in order for extra individual precautions to be lifted, only to later tell me that the "requirements" were only suggestions and they they have changed policy without updating residents. They selectively enforce policies and selectively charge fines to owner accounts in order to retaliate against first-time homeowners and owners who bring safety issues to their attention. I have $150 in administrative fees on my account which are explained nowhere on the account statement, and I have proof that other owners have not been fined over issues regarding which the community management company has sent (and physically posted) official communications. They have access to my condominium homeowner's association's funds with seemingly no oversight, and told me that I was a renter (when I am a homeowner) and should not email them regarding my thoughts on building projects as a renter. They have sent "community managers" with no official fire or building code certification to handle fire code and building code issues, issues which were not then actually addressed. I have pictures of the areas in question from before and after the most recent visit. These "community managers" also did not take adequate social distancing measures when performing their supposed inspection.
We moved into a town home community managed by First Community Management recently and I've had a seamless experience getting set up with the help of Anna who is my contact there. Thanks to her for answering my questions quickly and helping ensure we're set up properly.
Whenever there has been an issue in our unit, First Community Management has been super helpful to resolve whatever the question or issue is. Highly recommend them!
I would like to thank to Gina Delgado most sincerely, for First Community Management for taking time to answer all my emails as well as phone calls during moving to our condo. She is a good asset for First Community Management. She cares and knows her job very well. Great Job Gina. Steve in maintenance also a great person and we're impressed his hardworking as well as following his firm policy rules and regulations. Makes us very comfortable for living in condo. This is our first experience for living condo. after seen the management maintaining we are happy and want to share with you about Gina and Steve. Good Job Steve. Thanks Koneru Family
FCM charges exorbitant fees for documents needed to sell a condo. These documents are proprietary and the property of the Association and in no way should they profit from them. I've heard of a $100 charge, but how do they justify $300 for something that takes 60 seconds to upload to a website? They are a full service property manager and we pay them to provide this service. They've got us because we can't close without a 22.1 and PAL. Just wrong...so wrong.
This company manages my condo's HOA. In the 7 years as resident and landlord, I've had so much frustration, it would not fit into this review. I wish I could do something, ANYTHING to get through to them or the HOA board without them. They do not make any effort to communicate or provide service to the owners while charging outrageous fees. I always have to write multiple e-mails and call repeatedly just to get a rather casual response avoiding both the absurdity of the fees and their lack of communication.
Most recently, since their system could not send me e-mails which blocked me out of their online services (which I've made multiple requests to fix) - I had to call multiple times, write e-mails, and create another e-mail account eventually to fix this. Meanwhile I have racked up an outrageous $500 over little more than a year without a single phone call or communication. Despite their claim about mailing out a form each month, I have only received the ones I responded (repeatedly, I remind you) to. This is why we have e-mails and phone numbers as well.
The other negative reviews all make sense to me - I did talk to Michael one time who was very polite and attentive but did not really resolve the issue completely - he offered me a partial reduction. So now here we are again, and I have racked up some ridiculous fine with no responses... and the frustration continues...
Leaking roof for 4 years.They have been sending the same vendor out to do a repair with no results.So our association is paying to get this remedied to no avail. HOW MANY OTHER ASSOCIATIONS ARE BEING CHARGED AND NOT GETTING RESULTS. Time to change assassociation
Brittany W is very rapid and realistic in her handling of our building. She's communicative, proactive and professional. Her ability to manage projects is clear and her attention to detail is helpful. I would recommend Brittany W to handle any project sent her way.
Vanessa and Jeff do a great job and are very responsive when I've needed help. Managing a lot of property owners needs can't be easy so I want to recognize good customer service because unfortunately it's not as common as we'd wish.
Absolutely love the staff at FCM, everyone is very friendly and I've had only good experiences. Living in Chicago condos can be hit or miss, but this team is great.
First Community staff are consistently rude and unhelpful if you re lucky enough to get a reply within the week. I will not be resigning my lease in a First Community building due to their management of the property.
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