IF YOU'RE AN HOA OR HOMEOWNER LOOKING FOR A MANAGE...

IF YOU'RE AN HOA OR HOMEOWNER LOOKING FOR A MANAGEMENT COMPANY, DO NOT HIRE THESE GUYS - Your homeowners/residents deserve better!

This is not my first issue with this management company in 7 years of owning this condo. Each time has gone about the same.

Since getting completely blindsided by a $500 MOI fine recently, after MANY MANY attempted e-mails and calls, I finally got a hold of someone. After several lengthy phone calls to explain the situation and trying to work with them... I still got ripped off, just less. These guys just refuse to take responsibility for their failures as a service provider or recognize when a customer has gone above and beyond what is reasonable.

The employees I spoke with, Luis and Stephanie, their actions and responses have come off for the most part lazy, incompetent, or jaded - haven't decided which yet but probably all of the above.

Regardless of how many of these band-aid fixes from the owner Michael, the bad reviews will continue from frustrated customers until they start making some significant changes in the way they operate at all levels... sadly I am stuck with them until I sell this condo.

Read on for more on this specific incident... (apologies in advance for venting)

Why they failed:
1. failure to provide proper email/online service or confirm that I had received any or their physical mails...
2. complete lack of responsiveness time and time again --- when I first reported the e-mail issue before all these issues; when they received multiple (at least 5 they say) returned mails; or when I was racking up fines $50/mo without any response for over a year...
3. had complete contact information the whole time for both myself and my unit property manager (whom they claim to know well)...
4. I (the customer) took all the proactive action this month through the non-responsiveness to fix the issue... and as if that weren't enough
DESPITE claiming to be a conscious service provider... they still claim that I owe them $150 when I have received nothing, saying this is because I did not explicitly call them and provide my change of address - and it took them quite a bit of help to find that excuse. I have diligently put in my change of address via the USPS, they even received my recent change of address through this again on my move 2 months ago, and I've never even received any proof that mails were sent properly or address on file was wrong to my fault. The returned mail they claim to have aren't even from the months after a past move. Stephanie tells me "I have very little faith in the postal system"... but she apparently feels that it's acceptable to fall back on it, knowing the e-mails are broken, and charge me a fine based on it.

They charge you $50 every month per person but can't even send you via certified mail? Or call once regarding returned mail? I have e-mails from these guys during that time for a few other items, so I know that they can, but did not take the extra steps to do so. Had they had properly working e-mail notifications, responded proactively to my report about the email issue, followed up on a returned mails, made a phone call, reached out to my property manager, mentioned it in one of those other emails I received... they failed at so many levels that would've prevented all this, but they seemed much more interested in finding some excuse to fine me still.

Stephanie insisted that I shared the fault and their service would be much more expensive to support individuals in such a way. So unprofessional and completely flawed customer service philosophy... any moral company would have recognized that they have failed enough and the customer is trying to work with them... not find reasons to still fine that customer somehow and act like they are doing you a favor. Perhaps I should have ended up with a credit for all the things they missed if we're all about paying for missed things.

Happy Holidays to you too.