Horrible, incompetent, unprofessional management c...

Horrible, incompetent, unprofessional management company! Hire literally anyone else. They refuse to comply with IL Condo Law, and their strategy is to ignore all problems and stall and defer indefinitely. If you are lucky, they assign one licensed property manager who only Board members can speak to (we had an unlicensed manager for over a. year during which time our bills were not paid and utilities were shut off to the building and required rmaintenance was not performed resulting in raw sewage backing up into kitchen sinks) and an unlicensed untrained child to deal with all owners with no communication between the two. Intentionally terrible communication, they refuse to provide proper notice or monthly statements and then charge late fees. Their systems are unreliable and unverifiable. They refuse to follow insurance protocols which will cost your association and owners endless out of pocket costs, and unnecessary tension between owners. They conveniently lose official records. Their maintenance philosophy is to do nothing at all or as little as possible for as long as possible resulting in completely avoidable property damage that they then refuse to take responsibility for. The owner of the company incomprehensibly advised our Board to refuse to correct City building code violations which landed the building in court and after thousands of dollars in attorney's fees the City forced them to correct the violations. Violations that were creating serious health and safety issues. Why would anyone not want to correct this?! Their mismanagement results in a miserable environment that compromises residents quality of life and results in unnecessary financial burdens including attorney's fees to force them to comply with IL condo law. FCM is the poster child for how not to manage a building. Hire anyone else!