Filters Fast LLC Reviews

Filters Fast has in the past always been a great company to do business with. Ordered many filters in the past years. Recently I had an unpleasant experience. I ordered 6 Maytag UKF8001 as I always do by directly accessing my record. I was notified that my filters were on back order.

Shortly after I receive one Whirlpool Filter. Insert in the delivery package indicating that I was being sent one filter and the other 5 filters were on back order and would be sent when they had them in stock. Further more there was no explanation that the Maytag filters I had always ordered were replaced by the Whirlpool filter they sent me.

When I called in to eliminate the confusion. I was told that Filters Fast posted a notice on their home page that the the filters had be replaced. Note I didn't have to go to the home page because I have my own record as a past customer. No explanation why they wouldn't let me know that they we shipping me one filter from my order and the other 5 would be shipped later.

Nice way to treat a faithful customer customer, Larry Gedemer

I didn't get my order despite the delivery company saying it was delivered. Filters Fast didn't skip a beat when notified and sent another order free of charge!

Salesperson was polite, order wa accurateand price was fair, thanks Filters Fast company

This was so much easier than trying to figure out what filter you need while standing in a store. A lot less money too!

The REAL product FAST AND AT A GREAT PRICE!! What's not to love?

I ordered a filter for my refrigerator, when we put it in it leaked. Contacted filters fast to let them know and they immediately sent out a new one! Great customer service.

We got exactly what we needed that was hard to find in local stores! It came very quick and we were very satisfied! Would definitely use them again.

Ordering online, price,shipping were all done easily and correctly. I always order from this store.

The site allowed me to order items that were out of stock without warning me. It said they try to ship within 6 days. Nearly three weeks later, nothing had happened. I received no update from them in that time and had to contact them. They said they expected to ship a few days later, so I didn't cancel, but they missed that deadline as well. I contacted them again to cancel and was told two days later that the items had shipped--and received the auto-notification hours later. Their name is ironic. I will not use them again.

I feel really good about this company. I moved from having fresh well water to nasty Sacramento water. I needed a new filter for over a year but some friend said that they were hundreds of dollars which I didn't have. I read how important it was to filter our water and what is filtered out, so I gave it them a chance. It was so easy to find the right filter and it was delivered so much faster than I was quoted. Also, you got a price break by ordered more than 1. I am going to be diligent now changing that filter because that price savings made it worth it!

Where is my Item?

This is the most expensive review I had ever posted. It cost me over $50.00 which is the amount of my order. I never got my item and basically I lost. I reached out to the company for answers and all I got was an email that my item was delivered.I WOULD NEVER, EVER, EVER purchase or recommend this company to anybody. if you are reading these reviews looking to find out what kind of company they are STOP and read no more they are not responsible with your items and this is the reason why they keep low prices. When I pursued the non shipment, it was a dead end. Customer service keeps promising shipment, but no results. If you want to try this company "roll the dices and take your chances. i would read and comment on your review. Very frustrating.

When my order arrived, I realized I had ordered the wrong item. When I notified the company, they sent me the correct item and had me return the incorrect item. Very easy.

Exactly what I was looking for. Received in 4 days. excellent service and pricing.

Purchased GE Waterfilters from FiltersFast. They were delivered promptly and were installed without problem. They are working as described and I am pleased that the cost was less than what I would have paid at Lowes or Home Depot

Easy to order and you receive your filters quickly.

Been using these for 3 years
Work great, great price and fast shipping. Will use again

My new filter came with a handy this up sticker. So I popped out the old one and popped in the new one, shut the filter door and my filter door popped of the fridge and the new filter was hanging out a couple of inches.
I shined a light into the filter rotated the filter left a quarter turn and it filled with water like normal.
I contacted Filters Fast and was informed that it s not their fault since the manufacturer placed the sticker. I get that, but could someone hook up a phone number to the manufacturer instead of quickly telling me to buzz off

Very good pricing and good quality products. Very pleased with company.

Its hard to find the right kind of Filter, filters fast has them.

Filters fit perfect are are just as they said they would be. Great fast service and delivery. Will us them again.

Partially fulfilled order lost in space, no details available

Never shipped my product, I had to open a case with PayPal and then miraculously the product was in stock and they shipped it. They ve lost my business

Second time ordering water filter for our Whirlpool refrigerator. Easy ordering and part arrives on time.

Actually they delivery what they are selling for an excellent price. Thank you!

Ordered so we could get the filter fast, but we are waiting and waiting, and waiting. We ordered the filter Jan 31st, it s now the 5th of February, and not date as to when we ll get it!
Also the price shot up with no warning, and they sent me an Email with a $5 off coupon the day after I placed my order!
Site says one thing, receipt said another, and final bill was even higher.

Great filters and fast delivery. But shipping via fastpost is not desirable three filters in boxes packed in a box container does not fit well in a rural type mailbox. Postman got it in but I could hardly get it out! To help protect the product need to have 3 filters shipped in a slightly larger box that won't fit mailbox or ship regular ups not sure Post!

Company name should be called Filters Slow not filters Fast. Took over a week to arrive. Prices are twice as much as Amazon and these filters were not Samsung brand even though that's what I ordered. Will not be buying from here again.

Filters Fast is an outstanding business. Their water filters are exactly the same as the filters being sold by the manufacturer of our refrigerator, at a fraction of the manufacturer s price. Also, their delivery service is super fast. I highly recommend Filters Fast, and I will definitely be one of their regular customers.

We are most satisfied with our order from FiltersFast. It was fast and efficient. We will continue to re-order.

Very easy to use. I never have to worry about ordering another filter with the auto ship function.

The price was good and the service was great. The filters and upgrade kit arrived - packed in Aprilaire boxes - in several days. Will use them again in the future.

Quick delivery. Best price. Can't beat this place for price.

Filters Fast is a perfect name because they did exactly that. I subscribed to their auto ship program so I don't have to keep looking for this filter. Great company.

Fast .accurate and good prices. Very happy with ordering from Filters Fast.

I ordered 2 refrigerator water filters and when they arrived, one was damaged and unusable so I contacted Filters Fast and they immediately said they would replace it - and it arrived within days so I was very pleased.

got it on time. Exactly what I ordered. Great service

Fantastic value for an alternative to the high priced refrigerator water filters on the market for my Kenmore. This is my second purchase and once again I am very happy with the product quality as well as the service and communication. - Jana Prater

Customer service is terrible. You can never talk to a person. must use web site for any problem. they take days to get back to you.

I used to like this company, but no more. In September, my auto-delivery of 3 water filters (which I had been ordering for a couple of years) was initiated on Sep. 2. 9 days later the filters still had not shipped and no notification was sent from FF, so I texted customer care and was told that they had a shipment delay from the vendor. Filters finally shipped on Sep. 14 and received a few days later; all was good.

On Oct. 21, auto-delivery was initiated again and shipped Nov. 1, I was charged $46.70. Received filters Nov. 8 but noticed they were a different brand. Upon closer inspection, I saw that the new brand was 25 micron, and I require 5 micron due to the fine particulates in my well water. I emailed customer care and was told that I needed to return the filters, which I did on Nov. 14. By Nov. 26, I had not heard anything so I texted customer care with order info for a status, no reply received. On Nov. 28, I texted again, customer care said return had been received, refund has been issued.

On Nov. 29, I received another text from customer care and was told that the return had NOT been received. I replied that I had been told that it had. On Nov. 30, I received another text apologizing for the confusion; they would check on the status. On Dec. 5, I had received no further response from customer care, so I again texted a request for a status on the return and was told a return had been processed. On Dec. 7, a refund of $30.76 was deposited to my checking account.

To summarize: FiltersFast substituted a different filter without my permission or knowledge. I was charged $46.70 and refunded only $30.76, so THEIR MISTAKE cost me $15.94 even though I had told them they should not charge me for return shipping.

I will NEVER do business with this company again and suggest you don't either.

First time using them, correct filter, reasonable delivery time and decent price. I would recommend them.

By mistake I ordered the wrong icemaker. I contacted filter fast about swapping for the correct unit and filter fast WOULD NOT EVEN DISCUSS my request. It's my fault that I ordered the wrong unit but. Very bad customer service

Right filter good price but nothing fast about delivery took over a week.

You sent the wrong filters which I am sending back.

These guys are great. Best prices and fast delivery.

Filters Fast is a perfect name for this company! Ordered on a weekend and received items by Wednesday. Got exactly what we needed and at the
"right" price. Thank you for great service!

Great and fast Service. Will use you again when we needbother parts.

Easy re-ordering, average price, and it arrived at promised time.
Best way for me to buy...always fits and was easy to do. Thank You.

Order was filled very quickly! Great company. Have used them before and will again. Prices and selection were better than at Lowes. And of course didn't have to leave home!!

Bought filters and had my data breached. Thanks. Ended up with over $1k in fraudulent chargers on my card. Do not recommend.

I have been ordering my fridge filters for about two yearsand will continue to do so..cost is great, water is excellent tasting and ordering and receiving product is very efficient.

Easy to order on line and at a good price. Fast delivery very pleased and will order again

Ordered the wrong filter and the website won't let me get through the return process to get a shipping label. Have tried different web browsers thinking that was the problem. Still no fix. Have called the support number for the last 3 days with no return phone call and waiting on hold for 20 min each time. Do people work here?
Ordered the correct filter after ordering the wrong one and it has already come. Still no customer support though. Make sure you get it right the first time because they won't ever pick up the phone when the website can't handle your issue.

Wrong filters replacements, again. I called and verified correct model numbers. Accuracy of orders is not good

Great service. Fast and accurate. Ordered multiple times and have had no issues at all. Highly recommend

The price was pleasing but it did take two weeks to receive one refrigerator water filter. I wouldn't consider that "fast".

Probably should just be called filters. The filter was correct. The shipping was anything but fast and even after 3 calls, the company was not much help with the shipping problems. I ordered the filter on March, 24th 2019 and finally got it on April, 5th 2019. That is not fast.

I have placed two orders with your company over the last two weeks. So far you have not fulfilled either satisfactorily. The first order one of the three packages sent was lost by the delivery company. Still waiting for the
replacement package to be sent. Order not complete. The second order I placed for size 19.5 X 19.5. You shipped 20 X 20. this size is on the shipping label, on the box and on the filters themselves. Instead of sending a return label and re-sending the correct size you want me to take pictures of the box, labels and want me to take a picture of me measuring the filters themselves. Really now?????

Less expensive than culigan house water filters and delivered to me within 5 days !

We were searching for a hard to find item and discovered FiltersFast.
They had the best price for a quality item and fast shipping.
A no brainer.
We'll order again.

Easy ordering. I look forward to the automatic delivery every 6 months. One less thing on my to do list!

When you text or email them, you get a generated reply to tell you they will be in touch. I've never received another reply from them. I told them to cancel another delivery because I already received my order. They sent another one. Then when I requested return labels, they charged me and took the money out of the credit. I told them I wanted auto-delivery every year and never heard a word. It was never like this in the past. I don't know if I will continue to do business with them.

My order was shipped in a reasonable amount of time. I selected standard delivery so there was no rush.The FilterFast items fit perfectly. Using the FilterFast items saved me a LOT of money. I recommend them, their products, and value. I am now a regular customer.

I love ordering my A.C. filters through Filters Fast. My orders are handled promptly, great communication, and delivered straight to my door. I order 6 months to a year's worth at a time. For the same price of lower grade filters locally, I'm able to buy a higher grade filter which means cleaner air and less dusting. It's the only way to go when you have pets and live on a street with heavy traffic. Pet odor is almost non existent with these filters. I highly recommend them. They have a huge selection with great prices.

Filter arrived quickly and fitted perfectly. Price was good. I shall keep using them.

Order was completed quickly. Great communication and customer service to explain split shipments. Will do business again. Good price so I bought extra filters for air and water! A+++++

THESE THINGS LEAKED WATER ALL OVER MY KITCHEN. STAY WIT OEM.

They get me the filters that I need and t a great price.

FiltersFast Paypal link did not work. They ignored my questioning on the order page about this. Also, no way to comment/question the site about anything. Apparently they do not have any customer service

Took approximately 1 month to receive my order, Customer service is not good, after contacting them it took 3 days to get a response, if you want your filters fast this is not who you want to do business with.

I have a older table top air purifier and Filters Fast has always had the filters I needed for the model available on ebay and offered discounts. Thank you so much!!!

Excellent quality, fast shipping and secure packaging. Definitely will order again.

Good price for a three pack. Only issue was shipping took 3 weeks. (Back order I was told)

Great value and perfect fit. Glad we found this site.

Filters arrived quickly and undamaged. They work very well and are reasonably priced. I change the filter every six mos. as it filters my well water and gets muddy, but doesn't clog up. They do the job.

I can't say that I'm impressed with this company. I ordered a filter for my refrigerator on March 29th. It's April 9th and it still hasn't arrived. That doesn't seem very "fast" to me.

The filter mailed to me was no where close to the one I ordered plus you charged me $8.00 to return it. Shipping should be free, it was your fault.

Filters not so fast. I ordered on fri the19th and they did not ship until Wed the 24th

It was easy to find the exact filter I need and it came just when they said it would.

Filter was backordered slightly. Was appraised of all the details promptly, and received the filters only a week or two delayed. Excellent communication throughout.

I love the automatic re-order system for our refrigerator filter. We all have busy lives and to have to stop and get the filter #, get on the internet or the phone and re-order is just a pain. Knowing that once our "Order Filter" light pops on, the filter is already magically on its way!

Easily found filter I was looking for. Cost was reasonable and it shipped quickly. Will definitely purchase from Filters Fast again.

Delivery is fast and great quality. Almost half the price of any pool supply company.

I got my mask and I love it very comfortable. Excellent