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Ashish Agarwal

4 years ago

The poor ratings here do not represent my experien...

The poor ratings here do not represent my experience.

I am the HOA President of a community served by Fieldstone Property Management and am VERY active with everything that goes on in my community.

I can tell you that our representative, Kevon Oliver, means the word to me and my community s management activities.

Having the right agent that meshes with your leadership team can make or break you.

We lucked out when Kevon was assigned as our representative. I couldn t ask for more, she is fantastic and quite frankly, I feel she should be in a leadership role at Fieldstone. She understands customer service and gets it right.

I hope Fieldstone takes care of this lady, because if not, someone else will when they realize what she s made of.

She is extremely helpful and goes above and beyond. Kevon frequently replies to texts and emails at all hours of the day/night (even when the messages were simply sent for her to address in the morning).

Kevon communicates well with...let s just say difficult folks in our community and doesn t take challenges personal.

Her records are spot on, she is up to speed financially, and is very helpful in answering questions or helping to prepare materials for Board Meetings.

For a relationship between an HOA and a management company to be successful and productive, there must be participation on both sides. Communities that expect Fieldstone to handle it all with no guidance will probably feel left out. On the other hand, HOA Board members that dont involve and engage the Management Company probably won t feel they get value from the relationship.

Our Board and Fieldstone, through Kevon, has struck a balance that works and we value the relationship. She is the face of Fieldstone and for that, Fieldstone gets 5 stars from me.

Thank you, Kevon, for all you do to support me and the other Board members. We appreciate you and obviously consider you and Fieldstone a critical part of our team.

Mike

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