Fastweb Review

Bad service in your Palermo store !!! And shameful that you keep it personal !!!
I'm respecting everything and passed to Vodafone with EDUCATO staff and especially HUMAN !!!

I am a Fastweb customer with an adsl that has been working for two years. I was contacted by the salesman to switch to mobile fastweb with a 6 contract with 500 minutes, 500 sms, and 3Gb. I joined and ........ I NEVER HAD IT DONE !!!!!!!! I am with the mobile phone blocked for 9 (nine) days and in spite of the 14 calls to 192193 the situation does not come out. The Albanian ladies continue to tell me that within 24/48 hours I will have the line ................ As soon as the situation is in place I swear I will change manager !!!!!

This immense building houses racks, servers, switches, kilometers of copper and fiber cables.
The only note is too much bureaucracy at the entrance, moreover there are apparatuses of many large companies and national bodies in there.

Fastweb must only fail !!!!! They let you contact from people who don't even speak Italian, two months to get a second line !!!!! Shame!!!!! Go and milk the cows which is better !!!!!!!!!!!

L'inconpetenza regna sovrana.
Sono cliente fastweb dal 2005 e posso solo dire che il servizio, le competenze, e gli strumenti offerti da Fastweb peggiorano di anno in anno.
Ora stiamo ormai arrivando alla frutta.

bad, I made the fastweb fiber contract, after days that did not work, and came a technician who has distorted the positioning of the model where it has always worked with the adsl, did not worry if it worked or not, and even worse after the malfunctions, only one switchboard from albania answers that wants to convince you that it works when it does not work. never again fastweb! stay away, it's not a serious company. also I had fastweb to have ip fixed, they told me that you could do later but nobody is interested in solving my problem. worst phone operator, after 12 months I change and I do not want to know anymore.

It is the seat. It does not give access to the public.

a star and too much. contract that does not respect the parameters offered (adsl much slower than what 'ensure), efficiency in the request of bad intervention, great difficulty talking to the operator. A vote stipulated a contract the customer and abandoned in the midst of various disservices ......... then after several months from the cancellation a credit collection agency arrives with requests for invoices for periods in which you had not working in the 'fixed line nor adsl. At this point
the operator is not able to help you in this quagmire ...... fortunately there are associations for consumers and lawyers. PESSIMA SOCIETA let it go ..... trust me

Internet connection with ADSL not good.
The fiber has been brought to my building for two months and is still not available with a fastweb

SERVIZIO PESSIMO IN TUTTI I SENSI, NONCHE' FATTURAZIONE CON SKY ASSURDA
11/2018 accetto passaggio a fastweb via telefono
11/01/2019 arriva la proposta di abbonamento (contratto)



al oggi 17/07/2019 continuo a ricevere avvisi di pagamento.

Suddenly, since 11 May 2017 I can no longer log in and, consequently, use my work email. The situation is creating serious problems for me, I have called in vain and countless times to a poor service that answers from Romania. To date, after a full 18 days, the problem persists and nobody informs me and above all it is able to solve this problem, AND A SHAME !!!

One of the great telephony operators, here are the main offices, where the management and operational departments are located. These offices are used by employees, so there is no real access to the public except for particular situations. The contact between users and Fastweb is almost always via telephone or email, also for economic disputes or for technical problems. For some it may be disarming not to be able to physically talk to employees, but it is Fastweb's operational choice.

Compagnia di telecomunicazioni tra le migliori in Italia.

Servizio di assistenza telefonica cortese e di aiuto.
Grazie e Complimenti.
I migliori Auguri.

Marco Esposito I look for the modem from September 3rd ... I can't upload the photos otherwise I would show you the ticket opened on September 3rd ... bid at the appointment, now next November 26th ... plus it's a week that I delete comments on Facebook

It is a scandal the control unit from 3 days is 2 days that the technician must come from 19 to 20 and he never showed up .. I call the 192193 assistance and continue to answer me that they see the file open and will contact me tomorrow an operator to make an appointment for which the technician does not show up! Scandalous!

A real disaster leaves the customer at the mercy of the waves after dozens of reports the abyss until they change telephone provider after years

they are really bestial: I pass on to another operator in October, but they continue to invoice. Recommended delivery in June with acknowledgment of receipt, but continue to invoice. You write them, they don't answer, you call them, they don't know.
WE HOPE FALLISCA SOON, the only solution.

Good service when fully operational, for both fixed and mobile. The preliminary bureaucracy is complex and unnerving.

Crazy assistance of Genoa, December 31, 2019 breaks down the line, I call at 13:00, contacted by two technical teams who have spoken to 18:00 internet was new. 10 and praise. Fiber that is real fiber and goes to bomb

I closed the telephone service with Fastweb last April by switching to another operator. Nonetheless, Fasweb continued to charge the telephone service costs for another three months. In April I opened a complaint asking to be reimbursed ... today, October 9th 2018, after numerous phone calls to the customer service and numerous e-mails sent to Fastweb's PEC address, I am still awaiting a reply and I constantly hear that nobody can take up the matter and have to send further complaint mail. INDIGNMENT AND SHAME.

Very bad !!! I have been a customer for over 10 years and I RECOMMEND THAT YOU REFER TO ANOTHER OPERATOR, THE FIBER HAS NOT ONLY HAVE THEIR MOUNTAINS. Never again with FASTWEB. I had to cancel a contract for a technical problem that was never solved and after 3 registered letters I continue to pay the fee for a service that does not work. Every time they contact me they just try to offer me discounts and I lose the previous registered letter. DISASTER. NOW THE FIBER HAVE NOT ONLY HAD THEM! PESSIMO SERVICE, PESSIMA ASSISTANCE AND I HAVE TAKEN ME TOWARDS, 3 RECOMMENDED AND NEVER KNOW ANYTHING .... GO NOTIFIED ALSO ANOTHER CONTRACT I DON'T WANT TO SEE THEM NEVER IN ADVERTISING.

Place undoubtedly superlative, I worked there for a few months as an outsider. You get lost in how big it is, I really liked the structure internally and also externally it makes its figure.

Informal environment, important benefits, top technology

Open space well furnished and very familiar environment

NON-EXISTING CUSTOMER SERVICE
I tried to contact the call center for a whole morning but on time when the office in Tirana is passed to me (once the operator has been assigned) the call is suspended and no one answers. In particular, the same operator refused to answer three times. To date I have to know the timing for the activation of my old TIM number, on which no delay has ever been specified with respect to the activation of the other fastweb services, and there is no way to contact them nor be served by an office of the European Union.

They don't even respond to PEC emails, shameful! .. To be avoided absolutely

Bad, bad, bad. I gave a star, to write a review, but they do not deserve that either. To activate the line everything is happening: wrong addresses, the operator tells you that the fiber arrives and the technician says no. Start all over again and even send the modem to another city. To be premised that I am a fastweb customer. They assure customers and then abandon them. You can not talk to anyone. The operators, from Albania, or do not know what to answer or put on hold the hours, if you ask to speak with an operator in Italy. I'm really disgusted ... if I do not solve the question within 2/3 days, I'll get fastweb out of my life.

The worst of the worst, unreliable and dishonest. Turn away because you risk having them continue to charge you the fee even after the cancellation

if they break a little less it would be a good thing ....

I was one of the very first fiber subscribers, in general I found myself quite well, until with the competition they lost competitiveness, maintaining high rates. They have a call center managed from abroad in an absolutely approximate way, and not suitable for solving the problems of the Italian user. In addition, I report an infinite number of problems in migrating to another much more convenient operator.
I'm sure they overcharged me, but the important thing is to have disemboweled them.
Never again this manager in my life.

IT IS A SCANDAL YOU CANNOT CONTACT DIRECTLY ANYONE ALWAYS SAY FROM THE ALBANIA THE SERVICE IN MILAN TO PROBLEMS AND BETWEEN THE OTHER THE CONTROL UNIT AND 'IN A STORE THAT IF CLOSED DOES NOT ALLOW INTERVENTION AND THE GRACVE THAT YOU CANNOT' TALK IN ADVANCE WITH THE TECHNICIAN TO INDICATE THIS PROBLEM THE NUMBER 192193 IS FOR PAYMENT BY CELL AND THERE ARE VERY HIGH COSTS WHICH MUST BE SEVERAL MINUTES AT THE PHONE

Switch to Fastweb and how to commit suicide the only star is for connectivity.
For the rest it is the company of the bell you go from one call center to another from Tirana in Albania at number 192.193. I went from Tiscali to Fastweb making a contract via the Web with the request to pass my number. I made the contract in October and they still haven't solved the problem. I get the bills from the old operator and they changed my number. of FAST only have the name DO NOT GO TO FASTWEB

The service is unreliable. Especially at the weekend, and the technicians don't solve the problems at the weekend.

Sono qui per raccontare la mia tristissima esperienza con questi veri e propri truffatori di Fastweb!

mi dice che non posso aderire all offerta e che dovrei aprire un nuovo contratto IN SOSTITUZIONE DEL MIO.
malgrado il mio sospetto porto avanti la pratica.






diffidate sono dei ladri belli e buoni!

NO LINE FOR MORE THAN A MONTH - FIBER IS NOT FOR EVERYONE AS THEY TELL YOU. Fastweb customers for more than nine years, in mid-March an operator called us saying that our area was reached by fiber, and to offer us the service for free, and a few days later a new modem arrived, free of charge. Without even having installed it (we were waiting for the announced call and an explanatory email promised by the operator), on 04/04/18 we noticed the total lack of telephone line and internet. Our odyssey began between that day among meanders of Italian and foreign telephone operators, contacted by US for a fee (obviously, we could not call from the non-functioning fixed network, but from the full-rate mobile phone) which in this month have given the most varied, discordant and hasty shreds of answers. The technician that we managed to get home told us that despite declaring the fiber as accessible from our home, the cabin is physically more than 1 km away and that we currently do not have access to the fiber. Moral: from April 3 to today May 9 we are still without the Internet and without a telephone; through myfastpage I can't get called back because I have already booked requests for technical assistance on the same practice, and therefore I receive a message that warns that a similar request is already present: I have no way of knowing when they plan to fix the situation. The same operators have advised me several times during some of my countless calls costing so far around 20.00 without having any acceptable answer, to change operators. In my opinion it is absurd in 2018 to be more than a month without the Internet and telephone line, but more than anything else it is absurd to enter communication mazes with a telephone operator for whom communication is a job. My dream is to receive a call from a competent operator who will explain to me 1. what happened 2. why they offer the fiber when I imagine they can control how far they get from the houses 3. when they reactivate the service. The peak last week: A COURTESY CALL FROM A FOREIGN OPERATOR COMPLETING WITH ME FOR ACCEPTING THE FIBER !!! To my complaints, he hung up.

well everything except communication, very kind operators, VERY, but as far as I can understand they can't manage your SYSTEM and probably won't even access it for changes requested by users, as to virtual chat it seems programmed to answer, to any question, inviting the user unhappy to express himself better because the robot does not understand the question, you realize that treating us ... so does not pay? users instead, pay, so far ...

about 1 month I called the fastweb customer service, the operator who answered me I don't remember his code and / or name .... after a while of the call he became a rude raising my voice and saying some absurd things ... . however I am trying to do a moving service .... 1 I find myself having to pay for the moving service and 2 I have to wait about 60 days to get a service which I am not using because FASTWEB cannot proceed immediately .... but you can proceed with the monthly payments, they CANNOT avoid this .... ?????????? !!!!!!!!!!!!!!!!!!! total absurdity for part of the service ..... at this moment I find myself without internet service and sky (at the beginning I wanted to cancel the services but a fasweb employee called me saying that you must cancel the service would be a deposit to pay 600 at 800 euros) to avoid an absurd payment I kept the service that I don't use .... ?????? I wonder and I still wonder ???? and I have not found an answer .... HOW WE ALL SAY WE ARE IN ITALY AND THIS THAT THE ITALIANS SEE AND OUTSIDE ITALY ......
I WILL STILL WAIT AND CONTINUE TO TRY US TO MAKE THE MOVE VIA ONLINE BECAUSE THE CUSTOMER SERVICE OPERATOR STAFF IS VERY BUSY IN LACKING THE REJECTS OF CUSTOMERS WHO DON'T WANT TO WORK ... I HAVE PASSED THE CALL TO A FOREIGN COUNTRY LIKE THIS ALBANIA TO SOLVE YOUR PROBLEM .... THEY DO NOT UNDERSTAND ITALIAN WELL AND THEY ARE RUDE OR I CLOSE THE CALL FOR YOU ....
I'M STILL PROBLEMING AND I CAN'T DO BECAUSE I'M STILL WAITING FOR AVAILABILITY OF THE AREA FOR ABOUT 1 MONTH ....... certainly they won't answer like many people who write about this service .... I am indifferent to the situation that each customer comes offended, disrespect .... they have to say thanks to us customers that they can sell their products ....

Unfortunately my experience has been bad. Two years of hiccup connection, sometimes even slow, problems never solved. I have changed operators for almost a year and now everything works perfectly. By the way, they had four months to pay me back a credit that I have accrued towards them, and they were unable to make me 26 of bank transfer. I am already 12 days late after the payment deadline. I wonder if I paid the bills 4 and a half months late what would happen ... Ah, and they never refunded me every day when the connection was absent, or the connection speed was the same as 56k modems. Finally, a non-Fastweb operator told me that the problems of my line arose because in my neighborhood Fastweb overloaded the line of users, and therefore necessarily the speed decreased proportionally. It would be useful to hear what Fastweb has to say about it, in the meantime I do not recommend it at all!

Strange that a company like Fastweb send you an invoice dating from 2018 to 2019 of 1 SMS not paid a total of 0.15 including VAT Cent. How can they not feel any shame for such a sum. Suffice it to say that for a payment with a postal slip you pay 1.50 and a wire transfer 0.70. let me know a location closer to me here in Catania where I can deliver this sum of 0.15 Cent. by hand, with relative receipt of payment (they will spend more than one carat) I would save up to 1000%. SHAME

I have been waiting for 2 weeks for a new activation and I have no contact with anyone, despite a contract already made. There is no information on the person page, bad service at a time when I have an urgency and when I was guaranteed speed.

they had started well ... then they get lost in a glass of water made of discourtesy and inability of customer service. I made a mobile contract associated with my home line and after a month of requests for support I canceled the mobile contract because I was unable to make a trivial portability ... adios.

The switchboard is useless, lack of professionalism

are the offices of the company, not a store. not accessible to the public

Ci hanno provato di entrare nella mia posta elettronica ma non ci sono riusciti. Mi arrivato email con loro IP adress 93.39.186.51. Lo controllato e appartiene a loro.

Based on my judgment, on the quality / price ratio of the offers and on the availability and kindness of the staff, I consider it the best telephone company.

Every day, for two weeks, these gentlemen have been pestering me with their phone calls. Now I'm sick of it and I've decided that I'll sue you for stolking

I give a star because less can not be done, the company of scammers enter into false offers in order to buy up the customers, then they change the conditions on the contract ... They also say that the activation service is immediate but several days go by!

The headquarters of the most innovative TLC operator ever.

I sent a PEC certified mail letter with cancellation for home and now I will explain better:
During the move, I asked for the move of the line to the new home indicating that from August 1st the new home in a new apartment.
In the meantime, Fastweb thinks it well to add an increase to the contract fee and therefore send an e-mail with the pec, attaching an identity document and canceling the contract.
I see that they do not deactivate the contract and I ask for conciliation with Corecom.
Fastweb declares that having not signed the letter even if sent by a PEC, they cannot be sure of my intention to end the line.
I state that the bank account was the same for both company and home and we had already sent documents to my e-mail.
A shameful experience will stick to mirrors while taking away money or HAI consumers.

Assitenza bad and poor, the shameful official website you can not even to sign an offer being made.

lousy service. They don't call you back even if they promise. I have been waiting for months for a text message with the data to access the MyFastweb app. never arrived. They tell you, for any assistance contact us through "your requests" from your MyFastweb customer area. we will contact you. But what the hell do I do if you don't text me. Send me an email, we are in 2020 and still send sms. SHAME ON YOU!!!!

I terminated my Fastweb contract in May 2020 but yet i kept getting charges up till date. I have been requesting for a refund but i kept getting unfulfilled promises. Very poor customer service and no English speaking representative. It was a bad choice using their service.

A few years ago Fastweb was a reliable provvider (for business) and unfortunately over the years has increasingly worse: lacking the technical update, the services provided did not evolve with the market and have become obsolete and poor quality, the service there is assistance but it is very bureaucratized and inefficient, there is no effective coverage of the whole territory; it has only evolved in telemarketing making itself hateful and unbearable.
For now, just here.