Lucia Agnoletti

Review of Fastweb

NO LINE FOR MORE THAN A MONTH - FIBER IS NOT FOR E...

NO LINE FOR MORE THAN A MONTH - FIBER IS NOT FOR EVERYONE AS THEY TELL YOU. Fastweb customers for more than nine years, in mid-March an operator called us saying that our area was reached by fiber, and to offer us the service for free, and a few days later a new modem arrived, free of charge. Without even having installed it (we were waiting for the announced call and an explanatory email promised by the operator), on 04/04/18 we noticed the total lack of telephone line and internet. Our odyssey began between that day among meanders of Italian and foreign telephone operators, contacted by US for a fee (obviously, we could not call from the non-functioning fixed network, but from the full-rate mobile phone) which in this month have given the most varied, discordant and hasty shreds of answers. The technician that we managed to get home told us that despite declaring the fiber as accessible from our home, the cabin is physically more than 1 km away and that we currently do not have access to the fiber. Moral: from April 3 to today May 9 we are still without the Internet and without a telephone; through myfastpage I can't get called back because I have already booked requests for technical assistance on the same practice, and therefore I receive a message that warns that a similar request is already present: I have no way of knowing when they plan to fix the situation. The same operators have advised me several times during some of my countless calls costing so far around 20.00 without having any acceptable answer, to change operators. In my opinion it is absurd in 2018 to be more than a month without the Internet and telephone line, but more than anything else it is absurd to enter communication mazes with a telephone operator for whom communication is a job. My dream is to receive a call from a competent operator who will explain to me 1. what happened 2. why they offer the fiber when I imagine they can control how far they get from the houses 3. when they reactivate the service. The peak last week: A COURTESY CALL FROM A FOREIGN OPERATOR COMPLETING WITH ME FOR ACCEPTING THE FIBER !!! To my complaints, he hung up.