I bought a Smailo camcorder at BF offer and opted ...

I bought a Smailo camcorder at BF offer and opted to pick it up from the evoMAG workstation. Saturday after BF I went to the work place and in less than 2 minutes I got possession of the room. At home I found that the camera has a defect, one of the buttons did not work. So after about 2 hours I went back to evoMAG and told them what I found. They took the camera, made the finding and asked me if I want the money back or if I want to replace my product. Since I bought the product because I wanted it, I asked to replace my room. In 5 minutes I solved everything, without unnecessary questions and explanations, without waiting in line. Note 10+. What did not seem ok to me is that the first product seemed resealed and nobody informed me about it initially.