Octavian Marinescu

Review of evoMAG.ro

40% decrease in return value if you unsealed the l...

40% decrease in return value if you unsealed the leptop box!

We purchased 8 leptops and 8 mice from evoMAG.ro with order # 1166465 of 01.11.2018. From an error, I ordered 4 leptops without the dedicated video card, which I needed. I waited for it to arrive and I said to open them and test them in the hope that there is no need to return them.
We came to the conclusion that we can not use them and decided to return them and order others from them.

I called, I talked to them, I explained the situation, I chose other leptops with a configuration that had the dedicated video card and I ordered # 1173572 of 12.11.2018. On the same day, we also send an email to discuss the return procedure. I'll tell them the error and the fact that I ordered others from them, ask us if they are unsealed and ....

the next day, shock! We receive the following email:

"Hello,

Since the products are not sealed, we can only accept the return with a 40% decrease in the value of the products.

We are waiting for your acceptance to send you the return procedure.

An excellent day! "

So with other cuvettes, because I've unleashed them, they want to reduce the value by 40% without seeing them. Direct!

All day we called ... 10-15 calls to which they held us waiting for us to close!

I honestly did not have such a thing!

Today we refused to lift the replacement replacement leptops for fear of something similar.

Unfortunately, those from the consumer protection explained that they can not intervene because we made the legal person purchase, but at the same time they explained that if the order was made on the individual we did not do that ... but being the legal person, we are at their fingertips.

We will be learning our minds and I sincerely hope, at least with this review, to capture their attention and to explain to me somebody why they treat us this way ...