Hello! I have a notification to you from 3.09.2020...

Hello! I have a notification to you from 3.09.2020. I paid for a product and I received something else. Today we are on 8.09.2020 and you pass me from one phone to another without anything concrete. I also left mail. I specify that I did not have the opportunity to check the product upon receipt. I think that's why you do this, to put other products on our necks. I want my product to change.