Evergreen Ford Reviews

Could not recommend them more! They really saved us we went to another dealership to look at a car and had set an appointment, to drive three hours to be told to our face they loaned the car and had no idea when it would be back. It was horrible so we contacted evergreen because they had the same vehicle and they made our experience truly wonderful!!

Friendly and efficient service. Great communication throughout the process from making the appointment to checkout.

They made buying a car from across the United States easy..So I never had to rent and drop off with a huge fee. I got a beautiful Lincoln, and saved 3500 in rental fees. Personal service by Chris was great.

Fast, efficient and handled the current COVID situation well.
Walked me through options on my coverage and came up with best solution.

Brought my Ford Escape in for a safety notice & 50k mileage maintenance. From the check in process to pick up, every one was polite and knowledgeable.

They have very bad service, they all want is money. If you call the person you need to talk isn t available. No justice for satisfaction they re not care about their customer.

Janay made my first time buying a new car a breeze! Highly recommend!

Sales and service 5 star!! Robert Cann in sales directed me to Danny in service when my transmission broke down. I checked in my work van on Monday and they completed a new transmission, oil job, fixed a tire and tire rotation by Thursday! Timely, professional and very caring pros! I was back on the road with my business again. Plateau florist LOVES Evergreen Ford Lincoln

The service staff are great and so knowledgeable. Thanks Dannielle and all.

Brought car in primarily to get detailed through coupon on their site. Left car all day. When i picked the car up they forgot to do it.
It didnt get done and made no offer to get it done.

They didn't know much about the cars o was interested in. I felt pressured to buy a car when I was just trying to compare cars. They never asked what I did or tryed to find me a better fit like the VW dealership did. They advertise that it was 30% off and after some quick math I realized it was more like 25%. They advertised special interest rates n financing and wouldn't give it to me even with great credit. On top of that they only wanted to give 450$ for my trade, that didn't bother me until I overheard the lady next to me getting paid the same 450$ with a nicer car. They could tone it down a notch on cologne or after shave too

Lots of inventory and lots of ways to negotiate to get the right price.

I recently bought an Explorer here. We worked with Benjamin. He was patient with us, answered all of our questions and the sales process went very smoothly. Overall the customer service was great. I would buy here again. LOVE my new car.

My name is Bill Drake and I recently leased a Lincoln MKZ from Evergreen. Janay Kurtz was very helpful, courteous, knowledgeable and overall professional and great to deal with. I m happy with my lease and thankful for the team at Evergreen.

Good people and a good shop to have your ford serviced. see Dannielle when you get there. She s the best.

No problems. Truck was ready before the estimated time.

Great service experience. I very much appreciate it s the pickup and delivery aspect of my Lincoln Black Label experience.

Everyone was so nice and Danielle came to explain another part was needed for my battery replacement. Later she reviewed the items that I had done.
I am a happy new customer

No pressure, easy going atmosphere. It was nice doing business with them. Wouldn't hesitate to go back when the time comes.

Nick was professional, informative, and friendly. Work was timely, and cost LESS than quoted. I feel that I can trust Evergreen.

I recently purchased a new truck from Evergreen Ford. I had a great experience and felt like my salesman Kelly really listened to me and wasn't pushy.
I had been to five different Ford dealerships and chose this one because it was the only one I felt comfortable at. No pressure just smelling helpful staff!

I would and will buy future vehicles here and will most definitely recommend this place to friends and family! I loved my experience and felt like they really took care of me

My favorite part of this experience was the ease of it. And everyone was so friendly, and not only tolerated my hyper children, but interacted with them. My husband and I felt welcome and comfortable. I drove a LONG way to come look at this car (2 hours 1 way), at NIGHT, and the staff made the experience a breeze.

'The Englishman' was so funny, yet very professional.

Excellent experience with Evergreen Ford! I purchased used and am a very picky buyer. Purchasing my vehicle was a 4 day process, not because of Evergreen but because of my own indecision and wanting to do multiple inspections and test drives. Evergreen was 100% willing to cater to my needs and ridiculous requests every step of the way. Had family in town from out of state with me and even they were so impressed they joked about flying back just to make a future purchase from Evergreen. I will definitely be back!!!

The various departments at the dealership do not talk to each other. I contacted the dealership on-line for a test drive, showed up, drove the vehicle and purchased a new 2019 F150. Within the first 1000 miles the electronics began acting up. I attempted to contact the dealership and couldn't get anyone to call me back. However, the internet sales department continues to harangue me asking me to buy a new vehicle EVEN after I responded that I had already purchased a vehicle. I took my vehicle to another dealership for service where they learned that one of the main computers had intermittent faults and needs to be replaced. I will NOT be visiting Evergreen again!

Bought a brand new Focus there in April. It's had nothing but problems and they can't replicate them so I have to live with them since they occur intermittently. No loaner cars on warranty work. I do not recommend a Ford Focus. The quality is terrible. It starts making all sorts of noises after a few weeks and it only gets worse.

Excellent customer service from the service desk to the cashier!

Super helpful and easy buying experience with no pressure. Janay was great to work with. Love my Jeep!

It's always been a pleasant experience there for me, and they finished the work on my vehicle on time.

Evergreen Ford is excellent to work with. They care about fitting the customer to the car or truck they are about to purchase. There isn't any funny math and the numbers don't change unless they are in your favor! What a great buying experience. Ray Kraai is one of their best in sales.

Was greeted by Janay, who was very pleasant and escorted me to my salesman Gary Joseph who walked me though a very simple and easy process and I had the best buying experience I ever had. I recommend Evergreen Ford for your next car purchase!!!!

Jose and everybody else at Evergreen Ford were awesome. I went in to buy a car i looked at on the internet memorial day weekend and they always were able to accommodate me for anything i needed. Often times I went in on my lunch break from work to fill out paperwork and get my loan figured out and Jose always had time for me and was able to answer every question i had, always with a friendly demeanor.I am 21 with no credit history, but they still fought to get me the best loan they could. Eventually, i had my father cosign with me, but even after I got a loan and filled out the paperwork, they went back to work and got me a better rate. I was worried I would be looked down on as a kid trying to buy a car, but everybody there treated me with respect. If you want to buy a Ford, go to Evergreen. thanks a bunch to Cam and English too.

So far I always had a great experience when getting my car serviced here.They are very friendly and professional, I definitely will always go to them for my fusion maintenance.

Brenda is always terrific!! She should get a big raise because she is worth her weight in gold!!

Kelly B. made the purchase of my new Lincoln Nautilus the easiest process ever! By far, this was the best automobile buying experience I've ever had.

I really enjoyed working with Evergreen Ford!! George Balcazar did a great job helping me find the right Ford F150 that I was looking for while sharing with me all the options available! Benjamin Kallberg was great to work with when it come to financing the purchase! I would recommend going to see Evergreen Ford! And thank you for the new truck!!

My wife and I had a great experience working with Jose and the rest of the team at Evergreen Ford. They were flexible with our needs and desires and were never pushy about price or terms, which was refreshing. Even after the sale, when some dealerships leave you high and dry, they addressed a few small concerns we had in a professional and helpful manner.

They even helped us from a hundred miles away when we locked our keys in our new car with the engine running, and our child inside. (it was a first, ac was on, he was fine) We called AAA first and Jose second. He was able to give us the factory door code for the car, we got back in a matter of a few minutes, and canceled AAA. Needless to say, the folks at Evergreen Ford went above and beyond for us in our recent car purchase. Thanks guys!

Excellent service!!! Sophia is one of the most professional service consultants I have ever worked with. I will trust her with any of my cars. I can not thank her enough for the excellent service.

Straight forward, no gimmicks, just great over all service. Second vehicle I have purchased from Evergreen Ford, and they were amazing to work with.

Went shopping for tires for my Epedition, I found out they we half the price than Les Schwab wanted for a same type tread. Great customer service.

This is the 5th NEW car I've purchased in the last 2 1/2 years and the 1st that I didn't feel like I was just a "quota maker" for the dealership. Noel, the Internet Mgr, LISTENED to our particular needs and made THIS purchase (2012 Escape) a good experience. Tony, the GM, was upfront & honest and gave a good PERSONAL interest in each customer, that I saw, while we were there.

As I told Noel, usually when the new plates show up, I REMOVE the "advertising ring" from around the license plate. I will willingly display EVERGREEN FORD on the back of the Escape.

Forget "No Dicker Stickers", this dealer WORKED to earn our business!

My experience with the service department has been nothing less than exceptional.

2 Years ago we purchased MKc and loved the experience. Just purchased a new F350 from Evergreen Ford. Very knowledgeable staff with tremendous passion for addressing any questions or concerns I had in my comparison between truck choices and available options. They really sought to understand my requirements to ensure I was acquiring the right equipment. Transaction was completed in a timely manner and my chosen options will be installed less than 1 week of purchase. Evergreen Ford Lincoln delivers!

I had a great buying experience at Evergreen Ford working with Mark G.
Easy, no hassle and quick process. Very happy with my purchase.

May 26, 2020

Brought my escape in for a recall repair and oil change. I have had the pleasure of working with Danny on multiple occasions. She is always friendly and takes care to be sure that my needs are being met. She makes checking my vehicle in fast and painless. Thank you Danny.

The Ford and warranty team were a breeze to work with. Timely service and excellent results leaving me very happy with the final outcome.

My daughter bought a 2008 Lincoln MKX from Evergreen and the vehicle had problems from driving it off the lot. It already had a cracked windshield which I thought was against the WA RCW's to sell a car with a cracked windshield. Then the MKX had misfiring which Evergreen diagnosed as a broken PTU unit,which, to thier credit, they replaced free of charge, but the engine continued to misfire. My daughter brought it back and they replaced the plugs and one ignition coil but charged her 590 dollars plus tax claiming it is regular maintenance. This charge is despicable coming from a reputablle dealer. It is what I expect from Sammy's car lot. If a licensed auto dealer sells a car it should be able to be driven safely and reliably at least for thirty days at least. The sad part of all of this, is Evergreen Ford was recommended by a trusted acquaintance from church. I am very disappointed with Evergreen, sincerely, Rob Brosa, Maple Valley, Wa

One day after I wrote this review my daughter and granddaughter were driving down highway 18 in the driving rainstorm when the drivers side windshield wiper flew off the vehicle causing a near accident and severely scratching the windshield (already sold to her cracked). Apparently the windshield wipers were after market wipers for a Honda not a Lincoln MKX. Do not deal with Evergreen Ford. Evergreen Ford represents a physical danger to people you love. Rob Brosa, Maple Valley, Wa

I walked onto the lot and got ignored for nearly half an hour. Nobody seemed interested in helping. I had to actually chase down a salesperson on the floor. They were not helpful and answered my questions with as little information as possible. I will never go back after their shoddy approach.

Quick service and cheerful attendants. Fast turn around time. Good job.

Bought an electric car from them. Nice salesman. Good price for the car. Weren't forthcoming about a couple of things (missing $350 second key never replaced, initially didn't include the electric 110V charger $700 until we pressed for them to find it/replace it, some damage to the car that wasn't super visible at night, battery is probably aftermarket which was never mentioned).

Ok seriously, the BEST Ford Dealer Service experience EVER! I have had my Mustang to 2 different dealers over the years and always with absolutely TERRIBLE service (one even forgot to replace the oil cap after the oil change). Not at Evergreen, I took my car in for a windshield washer issue. The part came a day late but they fixed it, then on my way home, it started again. They got me back in, got me a rental and took their time to go through everything to finally fix it completely. My service Rep was Kyle, he was communicative and always kept me in the loop. I m a customer forever!

its been a long road with evergreen ford but to make a long story short here it go's well my experience at evergreen ford was not the best the first time but after meeting and talking to the owner and express how thing didn't go so well Tony Rehn went on and beyond to make it right with me I really mean on and beyond something that I wanted think he would ever do after reading some review and I ended up getting my Shelby gt500 back that was awesome thank you I really do think that people have to have patience with them there running a big deal ship with lots of employee's and they are just like us humans and promise thing and says thing and sometime they forget but remember its a big business and there might not be good communication and who are we to judge so that's my story hope it help you people that have drought's about evergreen ford thank you for reading and GOD Bless

I have been a customer here for five years. I adore Brenda who takes so much care and time to organize the services for my Lincoln MKC.

I was pretty happy until I never got my license plate and registration for my brand new car. It's been 45 days since I bought my new car. I bought my car in October and my temporary plate expires today - December 6th. I've never had to wait so long for this from a dealership. I called on 5 days ago to find out what was taking so long & was told that my plate went out in the mail that day - Tuesday. Today is Saturday, and I still don't have it, and I live in the same state. I called there today and asked to speak with a manager to find out who was going to pay for my ticket if I get pulled over, since they never sent me my license plates or registration and was told that the managers were all busy and none could talk to me about this. I had planned on crossing the border to go skiing in Canada, and don't think I will be allowed across the border with expired plates and no registration. Someone is not doing their job there.

Brenda took great care of me and my MKC once again!

Had my oil changed and it was a positive service experience. The appointment was easy to schedule over the phone and they did a great job at reminding me of my appointment via text message. Once onsite for the service everyone was professional and treated me well. They finished the job quicker than estimated so that was also a plus.

Very happy with our truck purchase from Evergreen Ford and the service of Kelly Bader. Purchased online without seeing used truck in person. It was even better then Kelly had described.

Mark

WORST experience ever! I went in to buy a car for the first time with my mom and grandma. We did all the research and knew exactly what we wanted. They told us that it was gone so they showed us their last new 2012 fiesta. The guy told us it was 6 thousand dollars off, let me test drive it, and then played games with us.
We told this guy that we wanted a new car and he tried to show us used cars. My mom caught him and he apologized saying he misunderstood her. He then showed us to the fiestas and left us in the scorching hot sun until we made our way back to the building 15 minutes later for water. This was one of many things that occurred BEFORE we even test drove the 1012 model.
After the test drive, we did all the credit apps and he couldn't even put our payments close to what I could afford after telling us that it could be done. He then proceeded to tell my grandma how her ID pic was the best he had ever seen and was talking about it for a minute before my grandma said "I'm tired of this bait and switch game." The guy went and got his manager who was even more of a douche and my grandma made a remark and he said you could use all the money in your bank to pay for the car.
This is just a sample of what we experienced and 4+ hours of this is NOT worth it.
*******If you want to be treated right and leave happy with a car, go across the street to Chevrolet. They got me into the right car and I was out within 2 hours.

Janay was the absolute best to work with! As a first-time car buyer, she made the process easy to understand, fun, and was super knowledgeable on the cars I was looking at. This is the 3rd car my family has purchased from this dealership and it definitely won't be the last. She even helped my dad fix his push-to-start on his key fob that wasn't working, just the most helpful and made sure we had a great experience and were understanding everything along the way. Also, as a woman, going into car dealerships can be intimidating and having the opportunity to work with another woman made the experience a lot less daunting. I can't say enough good things about Janay or this dealership, definitely make the trip out here if you are on the market for a new vehicle.

GREAT service and accomodating mentality. For a simple oil change it was a great experience. I will only take my car for service there.

Great dealership! Staff was courteous and helpful! Exactly how you would want to be treated! Kudos!

after blowing a spark plug out of the head, the fix failed and I needed a new motor. Evergreen worked with me to ease the pain of needing a new motor.

Oustanding personnel and service. Easy to get the appointment that's convenient. The only thing that I think that can be added for the customer is maybe a courtesy carwash,,, others do.

Besides receiving a excellent price on my F150, I would share I enjoyed the easy going, no pressure, approach of everyone working there. While very professional they were also very personable. Questions were answered directly and explained patiently. Our purchase was a very comfortable experience.

I enjoyed my recent new car purchase at Evergreen Ford. Jose was a great sales person to meet, and work with. He found the car I was looking for right away. I would recommend Jose and the Evergreen Ford team to everyone.

Wanted to give 3 stars. However, Brenda was so helpful I couldn t. They worked with my schedule, helping me get my oil changed after work. Besides that, it wasn t a very warm valued customer experience. The service manager could only mention to me what he saw wrong with my truck, and tried to sale me on a new truck due to my mileage being 175K. Which normally wouldn t be an issue until I got on the road and realized they didn t even attempt a courtesy wash. Again, it s a little thing but it goes a long way. Just moved here and was looking for comparable service with my home dealership. We talked about me spending another $400-600 there on services but I might check other dealerships. Not a terrible place though.

Fast, courteous. Waiting lounge was a bit full, but they got my car through the 15,000 service in about an hour. As always, they were straightforward and friendly. I booked my appointment to coincide with a drive up from Portland because I was pleased with past services.

We purchased a 2013 Ford Edge in February 2015. The salesman put no pressure on us. We test drove it and he did not try to fast talk us into buying it. We had rented one prior so we knew we liked the Ford Edge. The purchase was seamless. We did experience a couple of leaks in the TPU but they were covered under the warranty and Evergreen Ford and Enterprise Rental Car took excellent care of us. I want to mention our attentive and competent service professional, Sophia. SHE IS OUTSTANDING! I can;t say enough good about Evergreen Ford and the staff. We are very happy with our purchase and appreciate the excellent after-service that we have received!

Their service department is among one of the best I've dealt with, and I will probably continue to use it. However, I have had them overcharge for my current vehicle by about 3 - 5k according to one of their own. They also tried low balling me when I came in recently, only knew so as i did my research this time. Overall my experience with their sales team is why i will not be showing up there to buy anything again.

Very friendly staff that made the whole process easier. Very military friendly too!

Just had my first service appointment. They were right on schedule and my car was ready at the time they expected it to be. Very nice staff.

Recall service, executed promptly and courteously - thank you

Either incompetent or predatory. Took my car in for an issue with the transmission. One of the mechanics told me the whole transmission was ruined and he had never seen this issue and that it would cost $4000 to repair.

I took it to my neighborhood mechanic - they identified the problem that Evergreen ford failed to identify - and fixed the car within two hours without having to order a new part. The issue was the shift tower roll pin had broken - which is apparently a common issue with Fords since 2002. My mechanic machined me a new roll pin and only charged me only the cost of labor. I wasted my time and my money by going to the incompetent mechanics at ford of evergreen. I basically paid them a diagnostic fee of $200 so they could confirm that the car doesn t drive and ended up having to take the car somewhere else to get the work done.

Always excellent service with Brenda and her service team

Ford took care of my Boss 302's O2 sensors and it now runs better after Evergreen Ford was done with it. Their technicians are amazing and work quickly. I will continue to use them going forward.

Not going there again. Appointment for service and asked to have the brakes checked. One hour later received an estimate for a $1000 brake job and no service done. Advisor said "...didn't know you wanted vehicle serviced." Either the appointment system does not say why you made the appointment or they don't read.

I had to go there to get some money issues taken care of. The Englishman as he calls himself took care of it. No questions. We were in and out of there in 15 minutes. Most of it was just chit-chatting. I would go back there just because of him. Great customer service. Couldn't say enough about him. And this is the finance guy. So I can only imagine how the rest of the people are there. The guy we bought our car from is now gone but that's okay everybody else was very nice. Go check them out!

My husband and I just bought our 2013 Mazdaspeed 3 from Evergreen yesterday! We here helped by Ken and then Ashley. Neither of them ever made us feel pressured, and I never got that feeling that you do at other dealerships that you're being swindled. We did haggle a little bit on the price of the car and our trade-in, and they were very reasonable. Every time they said no there was a valid and clear explanation behind their answer, but in the end we left feeling like we got exactly what we wanted.

This was our first time buying a car at a dealership and we didn't know what to expect but we weren't expecting it to be so easy. We did have to wait a long time for our financing to happen, but there were several reasonable explanations for that as well. While we were waiting, we were offered water and Ashley even loaned me an iPhone charger when she overheard me complain about my low battery.

The only time we were hassled at all was when we went to sign the final papers and were offered a warranty. We declined since there was already some time left on the mfg warranty, got the whole speech about how unwise it is to decline warranties, said no again, and that was it. All-in-all, could have been a lot worse, and this was something we expected so we weren't upset.

I would definitely recommend Evergreen to friends and family and we will be looking there when we're ready to purchase our next car. The entire staff was friendly and attentive, and we felt as though they were clear and honest with us through the entire experience. My husband is so happy with his new car and we can't wait to take a road trip!!!

Great job done by everyone from the office staff to the work. Car looks great. Always communicated during the process throughout.

We arrived early for our service appointment. Our 2013 Ford Fusion Hybrid was fully serviced in 30 minutes. Brenda Lane was most helpful. The car could not be washed because of the weather but the car was completely vacuumed inside.

To make a long story short: 2017 Ford Fusion Hybrid.
1. Bought from a sister company with 13K miles
2. Dies first time and use warranty service and told if happens again to take it in, as this method of starting it is bad for electronics
3. Dies a second time and off to Evergreen. Friday till following Wednesday or Thursday. Very poor communication. Paperwork says everything is A OK now.
4. Following Monday DOA Back to Evergreen----now Friday and still no car along with very poor communication.
First warning I should have paid attn. to was when we called in to get a status report the first time it was sent, they told my wife that a bill was owed for keys that were made! The key fob was part of my purchase that was done at the sister company and they paid for the key. They were holding the car hostage??
Have been told tech was "on vacation" "We are trying to sneak the car in" "We do not like come backs"
"Will call you, if not tonight, tomorrow morning" "Just talk to me" about the car" (this one is after we called in because of no "call in the morning" and got ahold of Nick in service who could not find any information that the car was even there! It makes us think they are trying to hide the fact that they got a "come back" or that they can not fix the problem. It is now 9:45 on Friday and no call. I am almost 70 years old and this is turning out to be one of the worst car service experiences of my life. I just pray that I get the car back in one piece so if it does have the same problem again I can take it someplace that can fix it.

Evergreen Ford is not like other car dealerships. They offer a great selection of vehicles, and the sales staff are friendly, professional, and knowledgable.
From looking to purchasing without pressure they make you feel great when you drive away in your new Ford.

Friendly and worked hard to finish in a timely manner.

They were efficient, pleasant and knowledgeable. Above the norm! Thank you.

I had a great experience at Evergreen Ford when while I was shopping for a truck, everyone was professional and courteous during my time visiting Evergreen Ford, both Gary my sales rep and English the finance rep treated me like a friend, both were accommodating to mine and my family s needs as well as friendly, funny, and easy to talk with. If you are looking for a vehicle I recommend driving over to Issaquah and seeing the guys and gals over at Evergreen Ford.

This was the best experience I have ever had. Ken Galimanis truly cares and sets you up with something that fits perfect for you and your situation. I won't buy a car anywhere else.

WONDERFUL TEAM! Great customer service, i was in and out like THAT! Fantastic waiting room WITH snack machines, i wouldn't go anywhere else! Thank you to everyone at Evergreen Ford Lincoln!

We recently purchased a used Acura MDX from this dealership, and I was really happy with the experience. We worked with Brandon in the Internet Sales Department and I would highly recommend working with him. Never had any point in the process that I felt pressured and felt we received a fair value on our trade-in.

Janay Kurtz is hands down 1 of the best, thank you so much on the new 2018 F-150. This is the second vehicle she has helped us with so she should get 2 high-fives. Also a side she went above and beyond to help my wife with a bad experience with a different ford dealership that really go s along way with me thanks again from the bottom of our heart.

We have purchased a number of vehicles from Evergreen Ford the sales staff has all way's been great. The best part is their service department staff is friendly and very helpful! I would recomend them for a purchase or service.

We were looking for a FUN car and found a 2002 T-Bird in great condition at Evergreen Ford. Our salesman, Andrew Wight, was most patient with our process. He answered ALL our questions and concerns in addition to providing very favorable financing terms. Could not have been better in any way! Virtually no sales pressure.

Andrew provided all data we requested and was patient while we reviewed the information and came to our decision to buy. I know this was not a big ticket purchase, from Andrew's perspective, but he understood it was for us and treated us respectfully. This was the best used car buying experience we've ever had.
BY FAR!

Good value and I actually feel like I got a good deal. I would buy from here again.

Thanks for the excellent service. It is never fun dealing with warranty work but at least Evergreen goes out of their way to get it right. Thanks for the job well done!

Great customer service, trusted advice. This is our second car with Evergreen. Guess that makes us a repeat customer?