Euro Fox Services Reviews

I have used Fox Service for many years. The service technicians are always respectful, knowledgeable and quick. If you become a Priority One member, the prices are not cheap, but more reasonable.

Curtis was amazing! We use Fox because of him!! Very knowledgeable and professional!

Robert was courteous, professional and had a very friendly attitude. He did the job very diligently and according to my specifications. I highly recommend this company.

Curtis did a great job today performing a A/C heat performance heck for my house ! Thanks Curtis

Our service person was helpful, suggested new ideas to solve the problem, was on time, friendly. We have used Fox service for over 30 years.

Scott was very helpful. He answered several questions about issues I had around my home. He was very kind and courteous as well.

Steve efficient and through. Explained all my options and made sure I got all my discounts. He rocks !!

Quick and honest, Steve got my plumbing squared away after my upstairs shower declared war against the rooms below it.

I called to have my ac ac serviced and they misdiagnosed my problem and charged me 420
and did not even fix it. They said I had a freon leak and it would take 8 to 10 lbs of freon to detect where it was leaking but then it would leak out again. They suggested a complete new unit at 7 to 10thousand dollars. I called another company and they correctly diagnosed that is was the blower motor out and fixed it for a fraction of the cost. This company is way over priced .

We will be customers for life.

Our very first home purchase came with a host of air conditioning and electrical issues, and Fox Service Company made our little home livable! Although they were not the lowest bid, we chose Fox Service Company to do the work because they were friendly and knowledgeable, and explained everything to us clearly, and as many times as we needed. They also gave us two estimates: a "Must-Do Now" list, as well as a "When You Can Afford Everything" list. We found it very helpful in deciding how to allocate our limited budget, as well as how to plan for future upgrades. There were no hard sell tactics, and we received their enthusiastic support whenever we decided to choose a less-expensive option.

For some reason, the air conditioning unit had originally been placed on the roof (by another company), which was not designed to hold its weight. Fox moved the unit safely to the ground, and re-worked our entire A/C duct system to make it more efficient and save us money. They also handled our weatherization, which included removing the old attic insulation and blowing in new, better stuff, installing custom-fit solar screens all around the house, and taking care of all window and door drafts to make our little home air-tight. They also handled ALL the paperwork to ensure we got the maximum rebates from Austin Energy, and they did not charge us until after the energy inpection.

We received the same stellar service from Fox's electricians. They re-wired the garage and parts of the house to bring it up to code, and let us know which repairs were urgent, and what we could postpone until we could afford it.

The real upside of choosing a company that doesn't charge rock-bottom prices is that when they discovered unexpected problems (and there were many!), they didn't stop working to contact us and negotiate a few more dollars out of us. They just fixed the problem and kept right on working. Because we had a firm move-in date, they worked overtime for several days, including once until 2am! And then they actually apologized for working so late!

Our new-to-us little house got us through the Central Texas summer in comfort, thanks to Fox Service Company. We never turned off the A/C, but we still have lower-than-average electric bills, and we got a fat rebate check from Austin Energy on top of it all! We don't worry about finding more problems in our older house, because we know exactly who to call when we do.

We will be forever grateful to supervisor Brandon Robinson, weatherization techs Chris, Juan, and Roy, and installation technicians Miguel and Obidiah, as well as the electricians, Joshua and Cary. And we will definitely be using Fox Service Company when we're ready to do our renovations!

Steve was very knowledgeable of what to do to solve my plumbing problem as well as how I might prevent future problems in that area. He was extremely polite and personable and called ahead to let me know when to expect him. Thanks, Steve.

Steve was great! We were in a pinch on a Friday night with a gushing kitchen faucet. Steve was able to talk us through a quick fix until we could find a more permanent solution. Very helpful and knowledgeable while doing everything over the phone. To the next person who gets Steve to fix your plumbing problem - you re in good hands!

Fox Services are the one's to call for new HVAC, Water heater and service or maintenance at your home. They are always prompt, professional, and fix the problem.

The technicians arrived exactly on time. They quietly did their work. Everything was explained in layman' terms. They cleaned up everything. I was very impressed with the work and the technicians.

We needed a gas valve shut off/capped and called Fox. The plumber Stephen was polite, professional and arrived on time. Have used them off/on over the years for plumbing and electrical work. Very pleased with their scheduling and professional services. The HVAC system we purchased from them has been running smoothly for 6+ years now.

I have used Fox Service since 1995 at two different residences. I switched from a Large Local competitor in 1995 who recommended Fox when I needed service over a weekend. I've been with them since. I like how easy it is to schedule an appointment. With their Priority One service I've always had prompt attention. I once had a recommendation to replace a furnace due to a heat exchanger leak. I called and asked for a second opinion. They sent a supervisor out who determined there was a false reading on an instrument and I was good to go for a few more years. So my point is, mistakes due happen, and Fox is not offended by getting a second opinion. Fox has even told me I didn't need to replace the AC unit at my Dad's residence after being told by ARS it needed replacement and me calling Fox to replace the 'bad' unit with a new AC. I was told it had a few more years left in it's life.

I think everyone dreads that day when they have to call the AC guy well I called Fox and boy was I am impressed from the very beginning young man named Ben came out diagnosed the problem and efficiently fixed it I was so impressed I ve never had this go so easy and all the times that I have had to call an AC person Ben with Fox AC repairs has got to be the best employee they have they really took care of the service and I had a smile on my face when they left and that never happens . Thank you Ben and thank you FOX you guys are great if I ever need anything fixed I will call you first.

So great to have my AC checked out and getting a good health check.
It's also great having LaCounte back. He's the greatest and I fully trust his work. He possibably saved my house from a fire several years ago. We need more techs like him.

Jeremy with Fox called me on his way to the house and called back his findings related to our water heater issue. He was very professional and answered all of my questions!

Daniel was very helpful, knowledgeable, and patient. He took extra time to go over the details with me and suggested solutions. He fixed the problem the same day! He is great and has wonderful customer services skills.

On time and on budget! We recently had some electrical work done by Fox Service Company. Dennis our electrician was very professional. He give us an accurate quote, showed up on time and finished early. I don't know what else you could do to earn more stars. Clean, fast and accurate - I would highly recommend this group of professionals.

Steve was great! He was friendly and did a great job!

Daniel was on time explained in detail how my furnace was working and made appropriate recommendations of what needed done to kept my furnace in tip top shape!. Courteous and genuine too. Thanks Daniel!

Miguel was dispatched early in the window of time I was given. He called ahead and on arrival, worked fast, kept me informed, and solved our HVAC issue. Thanks a bunch.

Curtis was extremely knowledgeable and professional. He was very efficient and thorough. I was very pleased with my service.

Daniel was super helpful, glad I decided to call Fox

Curtis Luther was knowledgeable, courteous and helpful. I definitely will contact him again if we have a need.

Curtis, our technician, is always punctual, friendly and fast. Thank you!

Cannot say enough great things about our service tech, Daniel. From beginning to end he was polite, professional, knowledgeable, and provided top notch customer service. Thank you!

Excellent and professional service. Curtis Luther completed a thoroughly professional job related to my yearly heating service.

I was very pleased with the service Fox provided me and especially appreciate the technician Curtis. He was excellent and made sure everything was working properly. I would like to request that he be sent on my semi=annual service and all other repairs that I might need. Thank you.

The air conditioning techs who came out to fix my air balance problem worked as a real team. Very easy to work with, helpful communications and flexibility to get the job done.

Plumbing repairs are always inconvenient, and sometimes painful, but each time I've called upon FOX for a plumbing repair, I have not been disappointed. This statement applies to their electricians, too. The fellows who show up at my house are professional, tidy, aware of my considerations (time & money), and always take the time to clearly explain the options and ramifications thereof.
When they leave, I am confident the problem has been resolved.
Today's service person was professional, thorough, and did some admirable analysis to get to the heart of the problem -which was fairly easily repaired.
He also handled my peppering him with questions with calm, clear answers that enhanced my understanding of the system itself.
Once again, FOX service and the people they employ came through brilliantly.
I can wholeheartedly recommend them.

A couple weeks ago our air conditioner stopped working at 7 pm the night before we went on vacation. Horrible timing. We called Fox Service to fix it because they installed our new HVAC unit 4 years ago. They offer an after hours service for instances just like ours. The tech came out by midnight and was able to fix the problem in less than an hour. He charged us for the part but kindly advised us to contact the office in the morning to see if it was under warranty. I called after we returned from vacation and the service manager said he would give me an answer within 2 business days. He called me back the next day and told me the part was covered under warranty and that we would receive a refund for it within 3-4 weeks. Less than 2 weeks later we received the refund check in the mail. This is a great company and they do what they say they are going to do!

Ac went out when temps were in 90 ' s. Acct Mgr Cary Weaver and tech LaCounte Murray got a temporary replacement then technicians Tony and Raffa installed new unit on Sunday, Fathers Day. They all did a great job and I am happy with my new a/c. Office staff were very helpful and responsive.

The technician was prompt, friendly and very knowledgeable. He resolved the problem quickly. I will definitely use Fox again.

Scott was fantastic! Had to call after hours on a Sunday for our AC not working. He was very polite, knowledgeable and took the time to explain everything to us. Nothing negative to say about him whatsoever! Thank you again Scott for helping us out!!!

Scott from Fox Service Company came over today to provide our winter HVAC service (did a very thorough job) and my husband showed him a notice we had received on June 5, 2017 from Bryant Heating & Cooling System about a potential problem with the electrical component in the inverter of the heat pumps on our type of system that could possibly over heat and become a fire or injury danger. We had called Fox immediately on June 5th (and at least one other time as well), but had been told each time that the parts had not been shipped in and that we would be notified when they arrived. We never got a call about the parts arriving, but when Scott checked on this after he finished his inspection, he found that the part had indeed been received. He immediately drove back to Fox, picked up the part, and returned to our house so he could install it. This is the type of service that we have been accustomed to from Fox for over 30 years. While we were disappointed that we had not been notified by Fox that the part had arrived (we have no idea when it actually came in), we are nevertheless very grateful that Scott took the initiative to follow up on the problem and resolve it.

The plumber who visited my house was shocked at the interesting sound my pipes made yet it took him mere minutes to locate and fix the problem. While he was there, he fixed another small leaky pipe issue and gave me some advice for how to self-repair a leaky sink and worn water hammer arrestor. He was fast, knowledgeable, and charged the minimum, affordable service fee.

We purchased a home in which Fox had recently installed a new A/C and furnace. Two months in we had issues and after a quick call, Fox immediately sent a service tech out to look at the unit. Scott was amazing and finished the job while I had to run to a meeting. He texted when it was complete, explained what he did, and even locked the door on his way out. I would 100% recommend Fox (and especially Scott) again!

Jeremy was very prompt (actually was able to fit us in earlier than scheduled) and very courteous and efficient. He knew how to fix the problem, got straight to work and let us know how things were progressing along the way. Would highly recommend!

Abel was fantastic. Prompt, courteous, professional, and quick, he gave a fair estimate and did the work neatly and very well. I highly recommend Abel and Fox.

Kenneth was very professional. He took the time to answer my questions and tell me what he was doing. It was a good experience.

Had the BEST service experience with AC and plumbing as a home owner for over 25 years.

The professionalism, knowledge, and extreme leave of Customer Service I received from Shawn, Robert, and Eric were unsurpassed from anything I have experienced before.

I will use Fox Service for all my homecare needs from now on.

Thank you so much!

Curtis helped me with my HVAC system. He was very professional,knowledgeable and answered any and all questions I had. I would definitely recommend him to any family or friends. 5 service!!

As always, Curtis was professional, efficient, and personable. He takes the time to answer any questions I have (such as, What is emergency heat? ) I appreciate that he willingly changes my air filter on each visit. I always want Curtis to do my service calls!

Timely, efficient, kept me informed. Thanks!

8-6-19, another timely and efficient service. Very professional, answered all my questions. Thanks!

We have been using Fox for over 20 years. Every time I try some one else, it cost more for the same work. We have used them for hvac, plumbing and electric. The employees are always respectful and professional without over selling. Yes, they do try to up sale you, but they don't use high pressure techniques.

A/c wasn t working and Eric came out to service it. We had a very old unit and Eric did a good job of giving me options and we chose to replace it. I was pleased with the service, work and the warranty that Fox offers.

My 18-year-old HVAC system died last Wednesday. Fox had been servicing it ever since they installed it. Their professionalism, quality of service, friendliness, and efficiency are the reason I kept them as my service. I being a 77-year-old senior, needed my system repaired. Fox dispatched Darren, who offered to do another piecemeal fix or replace the system. I was given the option and chose to replace it. The only problem was that they couldn't do the install until Saturday. Darren contacted Cary and together they came up with a plan to keep me cool until Sat. To my mind, that is superior customer service. But, I have always enjoyed great service from Fox. I always subscribe to their annual inspection plan which helps me keep the system running at its best and offers a discount. The two installers, Bryant and Juan were awesome. They were friendly, fast, knowledgeable, and efficient, completing the job in about 5 hours. They would be welcome here anytime. I am very pleased with the whole experience, and highly recommend Fox and their entire team. Mariah, the admin lady whom I contacted was, likewise, cheerful, considerate, and kind. A real asset to the Fox service organization. I make this recommendation freely, without fear or favor.

Steve was very thorough, courteous and professional. Outstanding work!

I neglected to list Abel's ID (AJL1) in my previous review, so here it is again. Abel did a great job! Very fast, efficient and friendly. Also he gave me a run down of all that would take place in a job I was thinking of having done. I really appreciated that input in making my decision. He's obviously experienced and I really like knowing that the technician working on my home is good at what he does.

This evening I had 2 young men from Fox Service Company come to my home to evaluate and remedy a problem with my heating/airconditioning units. First of all, they were very punctual. They were also very helpful and took all the time needed to help me understand my system. They spent 1 1/2 lhours evaluating the problem and were able to make adjustments so that my unit works as it should. There was no charge for the srervice call. They were extremely polite and courteous and the whole experience made me thankful I had chosen Fox Service Company to handle my needs.

We replaced our 20+ year old heat pump recently. Mark Gatewood was very knowledgeable and explained all of our options. He listened to our questions and gave us great advice. David Moran and Obi Puttrich installed our system the next week. They were curtious and extremely thorough. They brought everything up to code for us. After a long day of hard work, they took the time to walk us through our new system in detail. They picked up everything around their work areas and hauled away our old system. We are very happy with our decision to go with Fox Service Co.

My service appointment went great! Curtis was extremely knowledgeable and thorough throughout the inspection of my heating systems. I have utmost confidence in his work and highly recommend him!

Very deceptive service provider. Fox Service Company came to check my AC system which was not cooling the home as expected. The tech (Weyland) briefly checked the unit, insisted on performing a leak test ($169 fee) and inspected the cooling coils. After 10 mins, I was told I needed to replace the coil at a cost of over $3500 (parts and labor). I knew something was not right given the pressure tactics used to get to me sign up for the replacement service. I got a second opinion and a completely different assessment was made! There was NO LEAK in the coil, unit was not cooling properly because the insulation inside the unit has fallen on to the coils. Fox tech should have clearly seen this when he opened the unit for a visual inspection. A simple fix was done to glue back the insulation! AC unit is working like new again. Fox is a deceptive company, like the car repair industry, you have to be careful with these unscrupulous business practices. I will file a complaint with the City of Austin, the State body regulating this industry and the BBB. I have requested to speak to the owner of the establishment to get an explanation, yet to hear from them.

Great Service and a reasonable price as usual. Thanks Fox!

Jason Treder did an excellent job. He was prompt, polite, and professional. We have used Fox for years and are never disappointed. Highly recommend.

Richard was very friendly and knowledgeable. He provided another pleasant service experience from Fox Service!

Stephen was fantastic. He came out twice to my place to fix a reoccurring issue. He did research and found the part then came to install it. Great working with him!

Never used FOX before today. Curtis was timely, efficient and thoroughly explained everything he was doing. He listened to my concerns and provided his expertise. Companies all over need more people like Curtis!

Evan and Chris did a great job! Super helpful and ran me through how to operate and clean machine. They also played with my 2 year old when she asked them to play bubbles with her! Put sheets down to protect the floors, and very nice and friendly.

Very efficient and on time. Cleaned up and hauled off old parts.

We have used Fox Service for many years as twice each year we have them come and check out our systems for the coming changes to winter and summer. This gentleman who came was superb. He provided a card but we cannot find it. His initials are LOM. Very thorough. He explained the "r ____ Halo' and we had him install one on one of our units. We are considering having him come to install one for the other unit as I think it is making a difference. We think it may make a difference in the other part of the house too. Emil L. Balusek

Abel Leyva did a great job today installing new outlets and rewiring old ones.

Curtis was a dream to work with. Quick and efficient, he made sure the job was done even though with a zoned system it means a LOT of running around.

Matthew came out to assess what was wrong with our ac the morning after we put in a request. He was very friendly and answered all of our questions. We decided to get a new unit because or ac was 18 years old and we didn t want to put money into something that might need another repair soon. Matt sent us a few quotes, set us up with someone to install the day after we decided to go with fox. The person who set us up was very knowledgeable and gave us a lot of information on how to take care of our ac. So far a really good experience and the ac unit is up and running great!

Steve was very professional and even helped me save a little money by showing me a coupon. Awesome job!

Pedro and Jeremy were great. Came on an after hours call and we re very friendly / informative.

The technician was prompt and efficient and friendly. He had to get a piece of equipment to complete the job and he came back the next morning promptly and completed the work quickly. Everything is working fine again. I would and have recommended Fox to my friends.

Steve Garcia came promptly to correct a plumbing problem that occurred after another Fox technician did work in our kitchen. He was courteous, knowledgeable and fixed the problem in a timely manner. I appreciate Fox taking care of this plumbing leak very quickly.

I called Fox Service Company for some plumbing issues a toilet leaking from the tank and another toilet that was phantom flushing. The plumber who came, Steve Garcia, examined both toilets. The leaking one was not leaking while he was here today, so he recommended that I just keep an eye on it for now. If it starts leaking again, I m supposed to give him a call. He said it could be a hairline crack in the tank or it could be a gasket. The phantom flushing toilet did not appear to be running, so he put some food coloring in the tank to see if it would show up in the bowl. It might take a while, so I m supposed to call if it does. I was really glad that no repairs were done before properly diagnosing the problems. Steve was very knowledgeable and courteous and explained things very well. I have used Fox Service Company for 19 years. I m one of their Priority One customers. They have done all sorts of things for me, including installing a new HVAC unit and replacing my gas water heater recently. I have always been very happy with the quality of the technicians and the service I have received.

Scott could not have been more helpful! Thank you Fox for sending a great person to help me install my new ceiling light!

Great service by Jeremy for multiple plumbing needs.

Cheating Service Man - Agreement with office was for them to show up at 9am since location does not open till then, they could not do a booking without a time window till two weeks later so we agreed to that and set up a date way out in the future. On the day of service I receive a call from service agent at 8:18am saying he had arrived. Stressed to him that no will be at location until 9am so he was too early, and the office knew this. He reassured me he would wait and not bill till he got in. He got in at 8:45am with cleaning crew and supposedly started his inspection. He was out at 9:15am by which time I was on site, and took an additional 10 minutes to write up his report. I asked about billing and he said the office would bill me at rate agreed to, but he did not know rate. He said he would bill for 1 hr of service, and 1/2 hr commute (first I ever heard of being billed for commute time). He showed me final inspection report (no time or billing entered) and asked me to review. Once reviewed he asked me to follow him to van, and asked me to sign report and gave me a carbon copy. I get home and realize on the carbon copy he is claiming to arrived there at 7:30am and rather than bill for 1.5hrs, he billed me for 2.75 hrs. I immediately called him and he tried to convince me that the 7:30am on the invoice was some standard nomenclature they used and not arrival time. I questioned further and he asked me to call the office. I called the office and complained and they asked me to call back and speak with customer service manager. I called the rep back to call him out on supposedly not knowing the rate, and also to confront him on why he was claiming 2.75 hrs of time, and he lost his temper and hung up. I called the customer service manager and left two voicemails explaining the discrepancy in time and unscrupulous behavior of their agent, and over two months later still no call back. Terrible service, and thieving agent that almost double billed me. No Bueno! Call a local mom and pop service company and hope for pride and integrity in customer service.

Debra and J.T. our service Technicians did an outstanding installation job. They installed ceiling fans and pot lights in my home two weeks ago and additional lighting and fan today March 29, 2019. Thank you for your professional work Ethics.

Bob and C. Davis

Very good customer care. Details in prior post, I just forgot to add the five stars.

I called Fox Service to come out to take a look at our A/C unit that was making a strange sound as well as leaking water. I was told a timeframe between
2-6. I received a call within minutes, saying our rep could arrive in 30 mins. Scott Bandy was our service rep and couldn t have been friendlier. He quickly diagnosed the issues at hand and provided solutions. Scott ran through initial pricing and allowed me to process everything while he went to his truck to get his tools. Upon his return he provided me with a promo Fox was running that would saved us over 50%. We accepted the promo and Scott quickly went to work. He finished in a timely manner, fixing the issues at hand. Scott went out of his way to ensure we had a positive experience, and even assisted us with a quick, non A/C issue. Thank you Scott for your friendly service!!! This experience could not have gone better.
5 STAR EXPERIENCE!!!!!!

Thank you,
Michael Scott

Service man arrived at the time promised, he identified the AC problem quickly, repaired it immediately, and was friendly and courteous the entire time. The AC began functioning properly within a few seconds of power restoration. Fox's track record has been outstanding during our entire working relationship of more than 25 years. We have also used their plumbing and their electrical services and have the same positive experience each time.

I needed emergency work completed on a plumbing issue that was also impacting my air conditioning. The Fox team took care of me and got the issue resolved on a weekend! Thanks guys for all of your help!!!

Having been a loyal customer of Fox service I find my latest experience to be indigestible. I replaced HVAC unit a few years back and have been a yearly contract customer ever since. Upon my inspection they found a warranty part had failed. I was told the part was covered but the labor was not covered! This was fine. But the bill definitely wasn t.
$96 to fetch a warranty part
$60.75 for warranty administration paperwork to mail the part back. The box was 4 x 6 oh and wait The tech left it in the backyard (Yep we re going to mail it back) oh and wait still had to pay another $60.75 for labor that s $217.50 to replace a part still under warranty on the unit they installed and maintained so for me these numbers just don t add up to good loyal customer service

I just had Fox install a sub-meter to my office building. They were nice, polite and the price was very reasonable. I will be using them in the future for all of my electrical needs.
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Eric Debney ROCKS. He's the reason I call Fox, because I request him every time. He's kind, trustworthy & knowledgeable. I value how he helps us maintain and repair our units rather than pushing us to replace the whole thing when it's not necessary. This increases the longevity of the product and the environmental impact of keeping more units out of the landfills! Thank you, Eric! Thank you, Fox for hiring such incredible people.

Very Knowledgeable, explained everything very well. Very thankful for his service.

Your rep, Curtis Luther, was great! Will ask for him in the future so don't let him get away!

Fox as always came over promptly, diagnosed the issue, repaired it in one day and my system is working good again...the home warranty guys..not so much. Thanks Fox ! Thanks Darren !

The guys were thorough, knowledgeable, and friendly. They worked hard for two days on a house with a difficult attic in which to maneuver. They got the job finished with aplomb and without surprises. I could tell the difference immediately and highly recommend Fox Service for a home weatherization.

Customer service on the phone was pleasant and friendly. Unfortunately, the service tech that came to my residence to look at the situation was very rude arrogant and talked over me as I asked questions. I will recommend all my friends and family to avoid Fox Services going forward.

Great service as always. LeCounte diagnosed problem with our A/C unit quickly and worked three more hours on the remedy. Thank you!

Tony and Trevor were great. On time professional and did excellent work. Put down drop sheets to keep the floors clean and were an effective team. Thanks for a great experience!