Scott from Fox Service Company came over today to ...

Scott from Fox Service Company came over today to provide our winter HVAC service (did a very thorough job) and my husband showed him a notice we had received on June 5, 2017 from Bryant Heating & Cooling System about a potential problem with the electrical component in the inverter of the heat pumps on our type of system that could possibly over heat and become a fire or injury danger. We had called Fox immediately on June 5th (and at least one other time as well), but had been told each time that the parts had not been shipped in and that we would be notified when they arrived. We never got a call about the parts arriving, but when Scott checked on this after he finished his inspection, he found that the part had indeed been received. He immediately drove back to Fox, picked up the part, and returned to our house so he could install it. This is the type of service that we have been accustomed to from Fox for over 30 years. While we were disappointed that we had not been notified by Fox that the part had arrived (we have no idea when it actually came in), we are nevertheless very grateful that Scott took the initiative to follow up on the problem and resolve it.