Cheating Service Man - Agreement with office was f...

Cheating Service Man - Agreement with office was for them to show up at 9am since location does not open till then, they could not do a booking without a time window till two weeks later so we agreed to that and set up a date way out in the future. On the day of service I receive a call from service agent at 8:18am saying he had arrived. Stressed to him that no will be at location until 9am so he was too early, and the office knew this. He reassured me he would wait and not bill till he got in. He got in at 8:45am with cleaning crew and supposedly started his inspection. He was out at 9:15am by which time I was on site, and took an additional 10 minutes to write up his report. I asked about billing and he said the office would bill me at rate agreed to, but he did not know rate. He said he would bill for 1 hr of service, and 1/2 hr commute (first I ever heard of being billed for commute time). He showed me final inspection report (no time or billing entered) and asked me to review. Once reviewed he asked me to follow him to van, and asked me to sign report and gave me a carbon copy. I get home and realize on the carbon copy he is claiming to arrived there at 7:30am and rather than bill for 1.5hrs, he billed me for 2.75 hrs. I immediately called him and he tried to convince me that the 7:30am on the invoice was some standard nomenclature they used and not arrival time. I questioned further and he asked me to call the office. I called the office and complained and they asked me to call back and speak with customer service manager. I called the rep back to call him out on supposedly not knowing the rate, and also to confront him on why he was claiming 2.75 hrs of time, and he lost his temper and hung up. I called the customer service manager and left two voicemails explaining the discrepancy in time and unscrupulous behavior of their agent, and over two months later still no call back. Terrible service, and thieving agent that almost double billed me. No Bueno! Call a local mom and pop service company and hope for pride and integrity in customer service.