The room is like any other hotel, what I hate is that they charge you 25 dls parking and slide the bill next day by the door, that s not cool. They should let you know when check in. Their answers was that is on the website and there are sings. Aldo we came tired of driving and didn t see any signs. Even do is not cool charging and sliding that bill true your door next day. I feel rob or rip off. Isn t about the money is the way they did it
WiFi was weak and a struggle to check emails on. Everything else was fine.
This is an OK hotel and a good one if you want to stay close to Seattle Center (but not the closest). I only stay for business travel so far and am satisfied in general. Clean enough, good service. Problems include lack of amenities around and too much construction in the area (not noisy at night though). It has one restaurant but no free breakfast unless your package comes with vouchers.
Nice hotel but they lost my pillow from home and have been giving me the run-around for a month.
The hotel was definitely one of the nicer rooms I've stayed in, but the staff engages in shady practices. My card was double charged, they charged over 700 dollars for a 3 night stay, & I got food poisoning from the room service.
Poor customer service. Asked for towel an hour ago after 4 calls had to go down to front desk to get it. Musty smelling room, did not clean room even after requesting front desk. They say that breakfast is included but give only 2 coupons for a family of four. Will not stay here again!
Clean rooms and a friendly staff. Parking was a little bit weird and hard to find but where isn't parking weird in Seattle I guess.
An ok 3* hotel. Exactly what you would expect. Great location.
The service was excellent. They treated me like a king!
The room was not what I normally receive in regard to Holiday inn standards. It was dark and drab. There was no complimentary breakfast available available (according to what we paid for) which has never and was not addressed when I booked the room. Then the water was shut off for approximately 9 hours on the second day of our visit making it very inconvenient. The staff were very friendly and polite which is the only reason I am even giving this hotel a 1 star. Thank goodness they are your saving grace.
Hotel is nice, within walking distance of a lot of things
The ac is hard to adjust for a comfortable temp. The room also has a musky smell.
Clean and a great location but not soundproofed very well.
The hotel is too pricey to not have complementary breakfast. You'll mainly be paying for location. Everything is walking distance, and the space needle is about a 10 minute walk from the hotel!
Hidden fees galore. Half the room price was hidden as an accommodation fee. Free from breakfast. Terrible views. Would never recommend this location or Holiday Inn chain to anyone ever.
Fast service, clean rooms. Would not hesitate to stay again.
Out of power one day and out of water another. The hotel staff was rude. Hotel was dirty. Stayed one day: check-in day out of power from 4 to 11pm, and check-out day out of water. Asked for refund and manager Bee Jingers rejected and hanged up my phone when I requested again. Unbelievable.
Very nice location, large rooms, very comfortable. Housekeeping is maybe a bit overzealous with the perfume, I can practically taste the scent they are using to freshen the room.
Clean and centrally located. Not a glamorous neighborhood but within walking distance of all the major attractions.
Nice rooms. Service is fine. They should provode free water though
Deja and Austin checked us in. They were sticklers for details. This set a great tone. The room was very clean and everything was ship shape. The restaurant was very good. It was nice to just walk down and not have to drive anywhere. We will always stay here when we visit Seattle..
Room great....wifi good...employees wonderful..construction out front confused us and cabby. Other Holiday inn behind as had everyone confused.
Breakfast was not good. Pool needs updating. No spa. First room was facing the building across the ally
Very friendly and efficient check in/out. Parking fairly reasonable based on the location.
We were Upgraded to a suite, which was spacious and well provisioned. Although the decor felt a tiny bit dated, it had everything we needed including USB chargers (very useful for international visitors) built into the bedside table.
Staff were very nice, but the whole room smelled of stale mold all night. Over-priced. The only thing worth something would be the Bath and Body Works products in the bathroom. To say the least, I'll be using a different hotel next time in the Seattle area.
Location is pretty good, king suite is very spacious.
The bathroom upon check in was not clean. The front desk had house cleaning come by, but they still left hair on the floor and shower which was the problem in the first place. The beds are not comfortable and the walls are paper thin. The only thing positive is the fact that the staff is nice and the price was right.
Or stay was fantastic. If there was a problem or if we needed anything, the staff was there to help!
Helpful staff! 10 min away from pikes market and the space needle!
Not helpful. No airport shuttle. No complimentary breakfast. Not enough staff for check in. Slow. Diner next door slow. Will not stay here again.
I told ZEE I would not forget to write about her. She goes above and beyond for guest. Great worker she made my check in process fast and I became a members will be back soon!!!
Hotel was Clean. Front desk lady named Zee was fantastic. Helped us with shuttle and restuarants.
Room clean. Mini fridge and microwave. Easy walking distance to space needle and pikes market. Pricing fair. No free breakfast at the one on Dexter but the attached restaurant Emerald not bad food but a little pricy.
Not like other holiday inns I have stayed in. No coffee in lobby. No cookies in evening. Only plastic cups in room. Poor light in room. No pool or hot tub. $21 per night to park.
The room is cheap, clean and spacious. Plenty of parking space. Staff is friendly. Overall decent hotel.
The young man at the front desk was very helpful and gave great customer service. The rooms were very clean and the location was great.
It's a Holiday Inn, you know it's going to be nice rooms. They don't have breakfast and parking cost extra. Happy with our stay but it could have been better.
Very great location in the heart of Seattle. Close to the space needle and convention center. Service was excellent. Would stay here again.
Had a nice stay. Located at walking distance to downtown and Pike Market. Spacious room, good facilities and service.
You have to pay extra for parking which was not mentioned before
Bad for sightseers; there's a major uncrossable underpass that makes this much less convenient than hotels just a block or two away. Not much to do in the local neighborhood, again takes a 10+ minute walk to get to a good bar or restaurant.
Also, floors/ceilings are paper-thin, footsteps and noises are easily head by the floor underneath.
Clean and the staff was very friendly but the other issues above would preclude me from staying here again.
Good place to stay while on Seattle. I gave it 4 stars due to the restaurant closed an hour early than hours posted.
Was here for two days. Staff were courteous and professional, accommodations were good.
My wife and I got lost late at night on 8/9 and desk attendant was very helpful and printed us directions to our destination. Thank You.
Not enjoyable being awaken early while on vacation by fire alarm. Very surprising hotel staff was not accommodating or apologetic for this issue.
The front desk was super friendly and the room was clean and very Comfortable.
We had a little room mix-up upon arrival but other than that, the hotel was great. Room was clean and the staff was courteous. The hotel is within walking distance of all the sites Seattle has to offer. Breakfast bar would have been appreciated but overall a great experience.
Better options for the same price
Our stay here left us with a neutral experience. The first staff member we delt wasn't rude but left us with the feeling he didn't want to help us. The other staff members were great though.
Our card was charged the full amount immediately when we were told it wouldn't he charged until check out.
The location is good. Places you within walking distance of many things. However, after exploring we found there were better hotels at even better locations for roughly the same price.
The room was fairly clean. The concern that I has was with the floors. I walked around barefoot in the room but my feet looked like I took a couple laps outside barefoot.
Room Had the basics, mini fridge, microwave, Keurig. Bed was comfy but pillows we're thick.
Overall, it was decent. I would advise traverlers to look at other options before booking.
The room was very spacious and clean. The hotel itself is located in a great area within walking distance of attractions like the space needle and Chihuly gardens.
The hotel seems like this not the newest, most recently relocated, but it's pretty clean, in a really useful location, and the rooms are well appointed including good sized fridges and microwaves. I was given breakfast voucher for the restaurant next door. It was decent breakfast, albeit not particularly fast.
The receptionist was quite rude when I checked in. I booked a room through their website and got a confirmation email with the date I booked. Upon check-in, I was told that in their system it says that I had booked a different date. Although I showed her the confirmation email as proof, she was just very nasty and instead charged an additional $100 in order to get the room I had reserved. Definitely not staying at Holiday Inn again.
Close to downtown. Helpful staff. Definitely booking again in the future.
A great place to stay, only problem this time was I got stuck in a second floor room with a brick wall for a view:(
Clean hotel. Rooms are a nice size, comfy beds and good water pressure.
We stayed here for a couple of days before our cruise to Alaska in a double queen with a pullout couch. Had a fridge and microwave. Room is very clean and big. Clean and pretty hotel. Staff was really friendly. This hotel is close to everything, we walked to a lot of places. Emerald grill is also right next door. Good food and their staff was really friendly as well. Edit: when we first arrived we were told we could keep our vehicle here while on the cruise 21/day to park. There is plenty of space, as we have noticed below over several days. Never full. As we were getting ready to leave, the one less friendly man at the front desk told me no, there was parking at port. They had no room. . Took my husband coming back from an errand and being a bit stern. We had prepared with what they had originally told us. We were getting ready to leave in 15 minutes as we had prepared to leave with our group of 20. Little late to change plans...
It was ok for business travel, but not that great place. Plus point is it is walking distance to Amazon office.
Front desk was very friendly and helpful! Room was nice and clean. Great location and no complaints!
Breakfast is perfect here.. hobestly I love the breakfast and the workers .. great service and clean rooms
Nice hotel, slightly outdated rooms, but would recommend for location. No free breakfast so loses a few stars.
Great service, clean rooms, a spread of amenities, and a great price. Location is proximate to the Seattle center, and is a great place to spend New year's. Building layout is a bit strange, but apart from that it's a great place to stay for an affordable price.
The rooms were very nice and we had good access to the city. I would definitely stay there again.
It's a good place and staff is friendly. All in all good pleasent stay
The hotel service didn't care about transporting us to the Taylor Swift concert in time. They didn't call a cab for us.
Pros: the rooms are big. Like incredibly big. All the rooms I've been in (several times) have 2 queen size bed or a king size one (even if you travel alone). Plus plenty of additional space. It also has a pool.
Cons: very old structure, the hotel design and decoration has probably not be renewed from the early '80. And the restaurant is really bad.
Could not stay here.
Was unable to reach the hotel by phone. Was immediately placed on hold for 15 minutes the first time I called. When I called back and asked for the front desk manager, the woman said she was the manager and again put me on hold, saying she was too busy to help me.
Best place to stay when visiting Amazon offices, very close, restaurant on premises, quiet.
