Emerald Grill/Holiday Inn - Seattle Center Review

I want to say, that I did not get a chance to stay at this hotel ... I had booked a room for a two night stay for the Rolling Stones Concert, which had been cancelled due to Mr. Jagger having heart surgery. My tickets for the show were happily refunded by ticketmaster, but as I booked online and paid for the room in full Holiday Inn WILL NOT REFUND ANY OF THE COST, even tho the event is not happening. They are saying as it was a paid in full online reservation, their policy is no refund. I know that these policies can be overrode when there are extenuating circumstances and I do believe this is one of those times. So I am giving this a one star review because I cannot give it a negative star review.
DO NOT BOOK ROOMS HERE ONLINE.
DO NOT BE A TRUSTING CUSTOMER AND PAY IN ADVANCE.
This was a $500.00+ cost that I must write off because of a situation that I had zero control over.
Very bad customer relations. Very disappointed in Holiday Inn and I am an IHG member.

Good location, large room. However, our room had no natural light.

Clean rooms, friendly service and nice free breakfast. The only issue stems from the age of the building. I could still smell cigarette smoke that was probably years and years old.

Decent hotel in a good location. Rooms and hallways we're a bit outdated. Breakfast was decent.

It's a hotel. Staff was really friendly and helpful. The hotel gets three stars and the staff gets a five.

Holiday Inn hasn't ever let me down yet! The room's are always on point along with that 5. Star customer service!! Keep up it Holiday Inn Team!!!

Nice and clean, quiet room, housekeeping did a great job. Would definitely stay here again.

The location is great! It is very close to a lot of local restaurants and shops. The room is kind of small but clean. The staffs are friendly.

Bed was comfortable. Room was dark for sleeping. Internet speed is better than most. Shower was nice. So far I like it a lot.

Not totally pleased. Have had better experiences at a Holiday inn express.

Not clean and lot of plumbing issues in their bathrooms

Nice and adequate. Very close to the Space Needle and Seattle City center.

Very pleasant experience and stay at this hotel. Rooms very clean and nice size, staff super nice and customer service oriented.

Don't use the keurig coffee makers in the rooms. Ran just water trough it and there was hair and coffee grounds plus the water was dark yellow. They need to clean them. Friendly staff, small pool, small gym with good free weights. Breakfast isn't great so I'd plan to find a breakfast place nearby. They have a 1 minute pancake machine that rolls out 2 pancakes and they are rubbery. Breakfast ends at 10 but if you want warm water in the morning and want to beat the crowd be there around 8.

It was fantastically located to the event I participated in, prices were reasonable, and staff was friendly. My largest complaint would be the lack of amenities in the immediate area, such as grocers, bars, or restaurants, but otherwise it was fantastic.

Average Holiday inn. Nice staff, good location and comfortable rooms.

I enjoyed the rooms and the hospitality. I wish there was a pool or hot tub.

Excellent location. Room is very large. My room had 2 beds, a couch, and even a small kitchen area with separate sink, huge fridge, and microwave. Plates and forks included! Love the water pressure of the shower, no water saving shower head here! Only downside is the bathroom is a little small and for some reason the bathroom sink is either boiling hot or freezing cold. Overall I would recommend due to price, location, and friendly staff.

Room not thoroughly cleaned from previous guest. Shower had dirty soap film and hair on wall

Clean, pretty quiet sleeping, staff super friendly. No free breakfast for we IHG members so they lose a star.

Pretty typical Holiday Inn. Clean, basic accommodations, unremarkable view. Very convenient location.

Very nice hotel, with excellent beds. The location is great as well, we walked to Pike Place Market which is less than a mile away!

We vacationed this past week in Seattle the room we had was excellent comfortable beds, nice t.v and very clean room with a fridge microwave and keurig coffee maker I loved it

Super friendly front desk staff. Rooms are spacious although the property is slightly dated

Nice location, close to bus stops, clean and staff is friendly. Restaurant isn't anything special with a fairly limited menu, and that's only reason I didn't give it 5 stars. Next time, I'll probably choose the HIE next door for its breakfasts.

The rooms are clean and we'll kept, the staff is friendly and affable! The location is convenient for getting into downtown or to the public market by foot. I cannot complain.

I'm impressed by the customer experience, from the check-in desk to your room, it's very streamlined! The staff is super nice, and provide everything needed. The room is cozy, everything set properly. Really enjoying it!

The first room they put me in had some suspect looking stains on the curtains, so I switched rooms. From there on out things were peachy, and their restaurant even made an exception for me by turning a non room service eligible coupon I had into an eligible one because I didn't feel well.

Location is great. Within walking distance or most downtown attractions. Accommodations were clean and comfortable.

Slightly dated but well maintained. The staff are friendly and the bedrooms are the usual Holiday in standard. The breakfast is just passable though.

Front desk agents are not friendly and manager does not take complaints serious

Hate checking into a hotel and the room card doesn't work.

Great location, minutes away from everything. Nice hotel and friendly staff.

Clean rooms, great service, great location with a reasonable rate. Emerald Grill next door offers affordable dining. Not to mention the secure garage parking that is offered for an additional fee. The only thing that keeps me from writing 5 stars is the beds were a tad on the firm side. Other than that, great experience. Will be staying again next time I need a room in Downtown Seattle.

Nice hotel in a nice location. Convenient to most of the main tourist attractions in central Seattle.

Horrible. Elevator does not work. I had to carry a heavy suitcase over 5 floors!

Good hotel in Dexter very close to Seattle Needle which is only 10mins walk away.

Nice rooms. Good location to points of interest. Great stay so far.

I enjoyed my stay here. You get a lot of amenities like a small kitchen (microwave, fridge, sink, etc) and free internet. It has easy access to downtown, space needle, good restaurants, etc.

Nice location close to Space Needle. Walking distance to major attractions and restaurants. Great staff. Comfortable room.

Great location, we walked everywhere, also the monorail is near by. The room and services were good, but I did see a baby cockroach in our hotel room late at night.

I loved our stay there it was our honeymoon trip and we loved the location and services

Stayed here for 5 days for my honeymoon. Room was very nice, large, fridge, microwave, safe, Kruger coffee maker with coffee, desk etc.. Ordered room service twice, order was received quickly and food was very good. Guest laundry facilities. Room was cleaned each day we were out, everything restocked, bed made etc... Very minimal outside noise even with road construction going on outside. Entire staff was extremely helpful and nice. Extremely positive overall experience. I would highly recommend this location to anyone.

Arrogant staff at reception. Completely unhelpful behaviour towards customers. I wish i chose someother place than this.

The hotel is comfortable. Staff is very respectful and has a sense of urgency to ensure requests are acknowledged and the guest feels safe because the guest safety and security is a priority.

This Holiday Inn is better than the one we stayed in in New York. We thought we were in for another disappointment, but we were wrong. Our room was large, clean and bright, and came with a mini-kitchen. Staff was very courteous, right down to the cleaners. There's a restaurant next door that offers delivery to your room.

It s close to everything! We walked to the Space Needle and only a few minutes Uber ride to Pike Market. Staff were accommodating. Parking is available.

Friendly staff and great central location in Seattle downtown. Easy to walk or commute to many of the city sites.

Its downtown but the hotel was good and calm. I didn't have any issues checking in and checking out.

The room was nice, but don't go to the restaurant downstairs, they gave me food poisoning.

I like the hotel as it is nearer to most of the places in the city, staff is good! Pretty Decent place to stay

Clean rooms, good location tho not great, plenty of amazon folk here. Walk towards the East for options to eat nearby (Amazon Apollo/Brazil buildings on Google Maps)

No pool and hot tub like their website states (and they have picturs of their pooland hot tub). We stayed here and paid more for the pool and hot tub. The hotel is extremely run down missing paint chunks out of wood. Water damage in the bathroom and in hallways. Broken and missing ice machine. Torn bedding horrible smelling rooms and linen

Pretty clean rooms and nice staff. For some reason housekeeping didn't come back after I said they should in 2 hours. But overall good experience. Okay breakfast food.

Perfect location, walking distance to the Whole Foods Market And the Space Needle.. very clean rm and good coffee. Restaurant next to Hotel.. very good food..

Everyone was very friendly. The room was clean and the bed was very comfortable. Great location, we were near shopping and restaurants as well as a quick walk down to the waterfront. Safe, affordable, good.

Stayed at the Holiday Inn Downtown while attending the Emerald City Comicon. Hotel was very close to the convention center, and had a great rates for the attendees. Clean rooms, great staff. Only thing that could have made it better would have been few breakfast.

Clean, quiet, great location near the space needle, 20 minute walk to pike place, staff is friendly and welcoming

Very basic, but efficient and friendly. What's really good is that this hotel is so central to much of what you may want to see, that you can walk everywhere you want to go - from Pike Street, the aquarium, the Space Needle to the Cheese Factory.

Very good hotel, comfortable room and located in a quiet area and not far from the center, steps from the Space Needle and the Museum of Pop Culture. Correct breakfast and very friendly staff. It has a large parking space

Visited a friend there. Conveniently located close to the Space Needle. Good for tourists.

Close to Seattle center (MoPoP, space needle, chihuly, etc) but not the best in terms of public transport convenience. Rooms were normal - nothing broken, but not very modern or clean.

Average hotel at best. They advertise having multiple elliptical machines but only have 1 working treadmill and an outdated recumbent bike. When I called to report the treadmill not working they responded with "yeah we know", when I asked where the elliptical machines were, they said "We don't have any". I reminded them they advertised only a gym, to which I reminded them to look at their website. They kept telling me I was wrong (see below). The staff had a few good eggs but the majority were very self indulged. I found out I was supposed to get free breakfast daily AFTER I checked out. Just another way the hotel tries to screw you and make it look like your problem. The bed was straight out of 1970, hard as a rock.

I would suggest anywhere else if you're needing a gym, courteous staff or a nice bed as part of your business trip. Room itself is pretty basic, has a mini fridge and microwave which is nice.Z

This gets one star mostly because of how thin the walls and floors are. It sounds like people are walking in a parade above you at all times of the day. I switched rooms after the first night thinking that I just had inconsiderate foot stompers above me, and then the second room I was in had the same problem. The restaurant next door that is operated by the hotel has extremely slow service with only okay food. Don't plan on drinking there either unless you want to spend a fortune on drinks. Their margarita (which isn't even anything special) is $15! That's absurd! Carpets in the rooms are extremely outdated and disgusting. Bathroom is a cramped space. I'd say the only good thing about this hotel is that the staff is friendly...

Great front desk service and cute rooms, wouldn't recommend booking through Expedia though