Emerald Grill/Holiday Inn - Seattle Center Review

Good location for downtown. Breakfast at the Emerald restaurant next door was fair. Hotel was adequate.

Good room service. Great location, walking distance from grocery stores, parks, restaurants, museum and the space needle. Room was decent sized for the price we paid. A bit expensive for Seattle.

Over priced, taxes were a third of the bill. Amenities were disgraceful. I've had better rooms and service from a Motel 6 in Illinois than this place. However, I'm sure the homeless loitering outside begging for change at all hours of the day would disagree with me if they had the $400 a night being charged to stay at such a dump.

Friendly staff and clean rooms. Easy pay parking in garage.

Staff is awesome, however the facilities are a bit dated. The rooms do have a small kitchen area with microwave.

Great places to stay staff is amazing very clean and door man is always happy to great and lend a helping hand

We got a great deal on this place and loved it since it was clean, modern, and right downtown. Highly recommend staying here!

We stayed here five nights and were comfortable the whole time. The location is incredibly convenient: it's walking distance to a lot of the city, like Pike Place Market and the Washington State Convention Center.
The staff was friendly and our room was very clean! The rooms include a mini fridge, microwave, and Keurig.
The price was also good for the area. I'd happily stay again if I'm ever back in Seattle.

Floors not clean- the first thing we noticed the tile floors were really sticky toilet was also sticky. Reception were really good about it and took care of it right away. But after that it felt like the whole room was dirty will not stay here again. Also if you going to buy a soda from the vending machine do not! It says 1.75$ but they charge a fee on so in the end I ended paying 4$ for a 20oz! Soda would not recommend.

Expensive, for what you get. If you have to stay in "Seattle" it's the best affordable option, but if you are willing to go about ten miles outside the city you can get twice as much for the same price On the plus, it's literally across from the space needle.

Very poor experience. Check-in was 3pm but rooms were not ready. Had to wait in the lobby with a crowd of people for over an hour as the rooms were not ready. Rude staff.

The WiFi is great. Staff is accommodating. Housekeeping was very helpful in getting our rooms ready. Parking is 21.00 and I highly recommend becoming an IHG member as you get to spin a wheel they have to win that money back you get for parking or additional points. Only thing bad was my room smelled of smoke, the staff was willing to help accommodate another room but I didn't want to bother them nor was it so horrible I couldn't breathe. I didn't realize how close this hotel was to all the points of interests we had planned. I will stay here again.

Good location. Not enough natural light. Rooms are dry and odorous.

Amazing location. Walkable to all the downtown must visits. Dylan in the lobby was great. We were upgraded to the biggest room in the hotel because it was my birthday!

Holiday Inn is located in a great location for visitors who are new to the city! The front desk is very helpful and accommodating to their quests!

Clean hotel. I didn't like how it was split with half the hotel in 1 street & the other half in another street a block over. Uber/Lyft drivers couldn't get the dropoff right.

Clean and nice. Convenient location by Seattle center.

The rooms are world class and comfortable for a 4 star hotel... atentive staff and customer service of a 5 star hotel

Clean, comfortable. Interiors feel dated. Felt understaffed.Had to wait 10-15 min for every interaction.

We ate at the resturant that is attached. Great food, good drinks, nice atmosphere. Slightly on the pricey side, but worth it.

My husband and I stayed here for our honeymoon and we were so happy with this establishment. Rooms were clean, staff was helpful and friendly and the location was perfect. I will definitely be staying here again.

Nice, clean rooms that felt updated. The hotel was quiet, even though there were several other patrons. Located within an easy walk to the Space Needle and the Monorail among other attractions. As with most downtown area hotels, you have to pay for parking. They do not have continental breakfast, but kids eat free at the attached restaurant for each paying adult.

Great value for the price point. Easy walking distance to pikes place for relatively fit people. $10 uber otherwise to the city core.

Pleasant staff!

Great base to explore Seattle! Hotel is conveniently located, walking distance from downtown. Room is great, we ended up with an upgrade to a one bedroom suite which has a pull out couch, large refrigerator and microwave. Beds are confortable and room is clean, quiet and dark, good for sleeping in. Staff is friendly and helpful. Would stay here again.

Stayed here twice, three nights per stay . Very good. Just come and stay. Nothing to complain. Industrial standard.

The Holiday inn Express Experience Has Been Great and At Times; Excellent!!Andrew is the General Manager and Constantly Runs The Hotel in a Great Fashion!!With a Great Staff inCluding The Front Desk With A black Male Supervisor;Smart and Nice Plus Bee;Raven and All Other Great Frondesk and Other Mexican ;Hotel Staff!!
Excellent Experience!!Nice;Nice: Quality

Service was very good, rooms were clean and comfortable. However the food at the Emerald Grill made all of us sick!

Nothing special. It's a holiday inn. A lot of headroom to improve on the room quality and service.

Convenient area. Parking is limited in garage. I have a larger truck that would not fit under the 6' 4" clearance. Luckily, they have overflow parking in a nearby lot.

Room was clean, comfortable and everything we wanted. The room service was amazing and the server for the restaurant was great. The food was horrible, expensive and wasn't right half the time.

Good location, clean and functional rooms and secure parking with daily fee.

Parking $19 per night but was waived when we visited due to security door being nonfunctional. Nice room with microwave and minifridge. Easy walk to major tourist attractions.

Parking was extremely tight. Mattresses very worn, so much you could feel the individual worn springs. Food service slow and food food delivered cold.

If you are looking for reasonable comfortable hotel right next to Amazon offices

Excellent place to rest. am from Las Vegas
Am so very happy

Nice location near downtown, parking spaces are tight, staff was helpful and always greeted with a smile, overall a good stay.

It was walking distance to get to the Lake Union and the space Needle.

Great service , welcome & everything in walking distance , love it . Have amazing Garden cross the street .

Clean and great location. The staff was wonderful and let us check in early.

Clean and friendly, one of the good options for short term visitors

Very good location, within walking distance to where I needed to go. Restaurant next to it is decent enough

Great hotel, the perfect amenities... But paper thin walls

I called Holiday Inn four times in the matter of three months (one being a week away from check-in and one being the day of check-in) to ask if they would do me the honor of giving me a too floor room with a view for my honeymoon, and every representative assured me that they would do their very best to accommodate me on our special occasion. I arrived with a room on the 4th floor of 6. I politely went back down to the front desk and talked to Selena about my phone calls I made and shared my importance of my stay. She didn't even do a courtesy apology for the situation or didn't care to congratulate me on my marriage. She was short, frank, and had no friendly demeanour at all. She wasn't willing to even check the system to accommodate us for our special occasion.

Later that night, my wife and I had to do laundry. We went downstairs to get change for the machine and was assisted (mainly) by Angel. We smiled and asked politely for an ATM, grabbed a twenty dollar bill and asked for $2 change. Unfriendly demeanour must be trained at this hotel, because he didn't even try forcing a smile. He didn't speak any language that insured he would love to helo us. This whole time, Selena was behind the desk with him. I have a feeling she had something against me asking for a top floor room, and made small talk with Angel that we were "difficult." My wife and I took our change back to the laundry room to be greeted with a sign that said each wash was $1.50 and each dry was $1.25. The washer says on the screen that EACH WAS IS $1.75 and the dryer says that EACH DRY WAS $1.50. Aside from poor customer service, the hotel signs are incorrect! My wife and I didn't say a word and cleaned our clothes without going to the front desk.

My wife didn't want me to say anything, but I am outraged at the service from the front desk to the simple details of how much a load of laundry costs. The management and organization of this hotel needs serious help. I am making a call to corp.

To the manager and franchise owner: things need work immediately. I have never had such a horrible experience in my life. If it were just me on a business trip, it may not be such a big deal, but I told your employees that I was on my Honeymoon and service couldn't have been worse.

Really nice room we stayed in with a super comfortable bed! I want that bed!!

Nice rooms but the food is in a separate restaurant so there's no continental breakfast

Building is getting old but service is great and everything is clean.

Stayed in a suite one night. Very helpful staff and room was clean.

Good hotel in downtown Seattle close to Space Needle.

Nice clean hotel in the heart of Seattle's tech industry.

Right down town, easy to navigate Seattle from here. Parking is $21/night which is missing from the description.

Centrally located. Easy access to all attractions; if you like walking, most attractions are within walking distance. Parking at hotel is 20bucks a day.

Clean room and great staff! Evan at the front desk was awesome!

Traveling can be so confusing but thanks to holiday they make us feel at home. You guys rock.

Very friendly, close to interesting places and cleaned.

The bathrooms were nice but that's about all I saw of the place.

Good location for people coming for office work in Amazon or even for sight seeing. Staff is helpful but check in queues and wait times may get onto you if you are coming from a long distance flight. Rooms are decently done up and have almost all utilities. Free morning coffee in hotel lobby is a good add on. Emerald grill is the restaurant attached to the property and is a good place to eat out.

Great location. Good spacious rooms. Average facilities.

Standard holiday Inn, nothing special about this place

Parking was $19 a night so decided to park on the street outside the hotel. Next morning my car and several others had their windows smashed or cracked. Frustrating that a paying guest cannot have their car protectee without additional fees. Hotel was nice and staff was friendly but parking situation led to me having to get a new car window.

The service is kinda rude they laughed at me when I asked them if they had a pool and they said uh no the beds were ok but there is stain in my bed sheet

This Holiday Inn is well located. The rooms are nice and the place overall is very quiet. The views aren't that good, but we weren't in the room most of the time anyway. The only thing was that we had the privacy tag on our door, but housekeeping still came in and moved some of our stuff around. Kind of sketch, but it doesn't look like we're missing anything.