Gross problems with post-sales assistance.
If you have a problem, as trivial as mine of the lack of a particular nut related to the hood, there is no person in this company that is worthy to lend a hand to solve the problem. No need to call the toll-free number, contact the assistance service that in my case is in Ancona.
Absent availability in solving a client's problems. And for the record I have a top range hood. Wasted money and misplaced trust.
Bad assistance !!! A product called "Top level", used only a week, after a couple of cooking there is a great halo in the point of support of the pot. The glass looks damaged, as if the color of the same had melted at that point. The magic answer of the assistance: "the guarantee does not cover the glass top, we also write it in the garacity" !!!! Well sure, after all the glass did not you supply it? I'm not even able to provide a motivation for what happened. I must have tested these plans well !!
Best wishes to future buyers ....
The service of Elica is a joke! It is an absolute impudence for a 1,500 electrical appliance to deliver such a lousy service - namely NO service! The device arrived broken and we complained.
For three months no sign of life, let alone substitute, a concession or a credit ... we are so disappointed! In a new kitchen in a new house for three months not knowing whether you have to take care of yourself a new device, or if it is taken care of is only sad ...
MIELE, BOSCH / SIEMENS, these are companies you can rely on! Never again will we buy something from ELICA. That was a huge mess!
One of the best company in Italy plus Fabriano (the area) is amazing and so is the people
Propeller Snap
I purchased this product which looks great unfortunately after the expiry of the warranty has failed and the propeller assistance ie the partner for repairs and product assistance has asked me as a cost to repair it 33% in + of the cost of the new product (purchase 299 euros - repair 400 euros) by not accepting the repair estimate because it is worth buying it again I am asked for the right of exit of 45 euros. . . by contacting the propeller directly they tell me that it is normal for the repair to cost more than the new product. . . . every other comment is superfluous and the seriousness of the parent company in treating customers as on this occasion is well understood
Outrageous after-sales. Calling the call center they give you the part number, order it and find out it's wrong. Call back and give you more code ... but why ??? The return is at YOUR charge even if they are wrong. Oh well then we complain because Italian companies are out of step with the foreign ... we have a big "facade" then behind the cloth ... what we are ...
Then be careful NOT Elica that manages everything but another company ..
Very bad company, disorganized and inefficient: sent the wrong spare part for TWO times, but payment of the cash on delivery was the order made. Too bad it was wrong too and now to get the right order I have to pay more and postpone the wrong mailings they have made at my expense! Unbelievable, but how do companies go on like this?
Elica is a producer of exceptional hoods. It is the specialization, the ultra concentration in detail and in research that makes the product different from all the others. Simply an example of Made in Italy that stands out among others because genetically pure. A brand that grew up in that history of Italian entrepreneurship, made of love for the product and of healthy inventiveness. And here come pieces of unquestionable value from the Fabriano factory. A refined design, a quality that touches the eye and an innovation that brings these products to be sought after by demanding consumers all over the world.
The hob is nice and works well, but they do not apply the guarantee they say to the glass top: it has not held up the half-pot pillow. Too bad because we had chosen the most expensive product just to avoid problems.
Now, let's be serious, the warranty applies to the entire product, otherwise who sells chandeliers could provide warranty only on the bulbs?
The products are beautiful and modern and dear ones. The problem with Propeller and that their quality is catastrophic.
After only two years and a half my hood Propeller Stripe ix / 90 / A, it is broken electronic paper (ecb0112539) and does not work even more on the operation panel where all the lights are on
The problem of electronic paper that fails is a well-known problem, there are several in the Forum hundreds of people who have the same problem.
The propeller knowing that their electronic cards are the POOP and that fail like magic just after the warranty expires, continue to manufacture them as if nothing had happened.
My old hood was 15 brand PROLINE Made in china, bought at Carrefour, never had a problem !!!.
I bought the propeller to have something more modern and I thought that was a brand with products that could durarti for years and years.
Result: The made in Italy (Poland for Stripe hood) is a real crap.
Our Elica film hood was faulty from new. You can see how it stained our kitchen ceiling. Elica claim 80%+ efficiency for the hood but when I complained they stated that the hood was 72% efficient at best. They were VERY unhelpful. If you buy one of their hoods in the UK you have to deal with the company in ITALY if there is a problem! This takes a very long time and they wll not do anything anyway. Avoid this company at all costs - AWFUL customer servis.
As products, nothing can be said except beautiful and functional ... the star must be given to the technical service given to third parties who sometimes do not know how to live up to the product. A company like Elica must know that its name is also connected to the technical service, even when this is out of warranty given the cost of the initial product. I was not helped to solve the problem and it had not been for my stubbornness I would have spent a lot of money on a failure of a few cents !!! Good job
Maximum appreciation for the company where I worked for over 3 years and from which I had experience and training!
Our Elica Belt kitchen hood has failed from the very beginning and I have ordered various spare parts to try and fix it. I ordered one part from an online shop in the UK, who has assisted me and cared a lot to make sure that I order the right thing. It arrived from the UK to my country (in EU) within the next 4 to 5 days. Then I learned that the problem is not with that unit, but the control (buttons) unit which I could only find at the Elica Shop. I ordered the unit without thinking twice. The price, including the delivery was about 100 EUR. And I received an email from the Elica shop, informing me that the item has been shipped. 15 days later there was still no trace of the ordered item and I've lost (probably deleted) the email with my order details. I did have the order ID though. I contacted their customer support with a polite question, to please send me again the email where I can track the status of the shipment. There was no reply within the next 48 ours. None. I wrote another email, asking them to please reply to me. Nothing... So here I am, wondering how can it be that such a seemingly solid company suddenly looks like a Nigerian scammer. Their "customer support" has ignored my 3 very polite letters to them, where I only was asking, basically when my order is going to be delivered. I've never met a single other place on the Internet who would conduct it's business online in such a weird and self destructing manner. It's as if their customer support spits you in the face, each time you contact them, just because you happened to order something from their online shop. How don't they understand that such practices will reflect badly on their company's reputation in the long-term ? Please be warned. If I were you, I wouldn't buy from their online shop. If you do, be prepared to be tortured/ignored by their "customer support". Personally, I now feel sorry that I bought that "Elica" cooker hood in the first place!
20 days I opened a technical assistance ticket because the hood is dead and nobody has contacted me yet. Every time I call for technical assistance they tell me that they are urging, that they have to contact me from the Marche to sort the call, so now that they will contact me, they will sort this blessed call and contact me the assistance of the area will have been a month or more. How long do I have to remain without a hood? But is this Elica technical assistance? Paid more than 500 euros! For a kenwood minipimer paid 50 they took 5 days to solve. Eh, but the Made in Italy ...
Bad assistance, expensive product, associated with the Lube kitchen, the hood did not work as soon as it was mounted. Called the assistance, a discreet professionalism on the phone, then an ordeal for the appointments and ended with a refusal of the assistant to perform the job. The reason?!? I'm not comfortable, I don't expect you to get home in 15/30 minutes !!! Hallucinating, a lawsuit for lack of guarantee and assistance, not to mention the way in which he communicated on the telephone. I had to repair the hood myself.
After 6 months from purchase broken the air intake knob, after 1 year and a half the grease filter. The first under warranty returned, the second filter not, because according to them it is not essential for operation. The filter was not available on the site, ordered by another retailer at a cost of 28.5 euros! The dealer stressed how absurd it was given that they are filters that generally last for years
Im a carrier. I had unloading inthere at january 2019. Watch out for pallets. They dont give back pallet document and after few months they are sending pallet credit for 12.5 /pallet. I get note 350 for 28 pallets which they said that I took... They want original pallet document to proof that i dont take it... and at unloading after unload pallets they said that everything is okay and you can leave... no word about pallets or pallet doc. Warehouse workers are just Liars, they made buisness on pallets... they take pallets (dont give them back) and then send note for 350 ... so you are charged two times, -dont have pallets -need to pay 350 .....
They produce high quality kitchen hoods. They are innovative, look to the future and have a very pleasant and peaceful working environment. I am a team, a team, a family. This is the concept that makes them deserve 5 stars in addition to exceptional products. Long live the Made in Italy
The hood for> 3,000 PLN broke after several days. A nightmarish service cannot repair it for 2.5 months
elica.com
