Our Elica Belt kitchen hood has failed from the ve...

Our Elica Belt kitchen hood has failed from the very beginning and I have ordered various spare parts to try and fix it. I ordered one part from an online shop in the UK, who has assisted me and cared a lot to make sure that I order the right thing. It arrived from the UK to my country (in EU) within the next 4 to 5 days. Then I learned that the problem is not with that unit, but the control (buttons) unit which I could only find at the Elica Shop. I ordered the unit without thinking twice. The price, including the delivery was about 100 EUR. And I received an email from the Elica shop, informing me that the item has been shipped. 15 days later there was still no trace of the ordered item and I've lost (probably deleted) the email with my order details. I did have the order ID though. I contacted their customer support with a polite question, to please send me again the email where I can track the status of the shipment. There was no reply within the next 48 ours. None. I wrote another email, asking them to please reply to me. Nothing... So here I am, wondering how can it be that such a seemingly solid company suddenly looks like a Nigerian scammer. Their "customer support" has ignored my 3 very polite letters to them, where I only was asking, basically when my order is going to be delivered. I've never met a single other place on the Internet who would conduct it's business online in such a weird and self destructing manner. It's as if their customer support spits you in the face, each time you contact them, just because you happened to order something from their online shop. How don't they understand that such practices will reflect badly on their company's reputation in the long-term ? Please be warned. If I were you, I wouldn't buy from their online shop. If you do, be prepared to be tortured/ignored by their "customer support". Personally, I now feel sorry that I bought that "Elica" cooker hood in the first place!