Bad assistance, expensive product, associated with...

Bad assistance, expensive product, associated with the Lube kitchen, the hood did not work as soon as it was mounted. Called the assistance, a discreet professionalism on the phone, then an ordeal for the appointments and ended with a refusal of the assistant to perform the job. The reason?!? I'm not comfortable, I don't expect you to get home in 15/30 minutes !!! Hallucinating, a lawsuit for lack of guarantee and assistance, not to mention the way in which he communicated on the telephone. I had to repair the hood myself.