eigenhaard Reviews

Terrible service as the VVE, unanswered emails for months, you can never get hold of your property manager. In the annual meeting they lie about plans of things to be cleaned and fixed but this never happens.

It is unbelievable that Eigen Haard can call itself a housing cooperative and abuse its position in view of the housing shortage in Amsterdam. They literally leave tenants in the cold.

Since June 2018 my CV is not working properly and during the winter I hardly had any heating in my house, let alone a warm shower. For example, I shower with neighbors or friends because of an emergency.

Even after Breman visited 18 times in the last six months, they were unable to solve the problem structurally. I have now submitted 8 complaints via the website but I do not receive any responds. I ask for a compensation proposal, but I don't get this. I would be called back, but this does not happen either. Promise to promise, but nothing is being realized.

I really don't have a good word to say about the impossibly thick concrete wall that Eigen Haard erects. You can't get through it. Take your responsibility, help and compensate your tenants in this situation.

Nobody is going to rent their house at Eigen Haard because of my review, because abuse of the dominant position is being used and people have no choice. If you have the choice, find another landlord who does his best for his tenants. I don't have a good word for Eigen Haard.

Have lived in a Eigen Haard house for 25 years and have always been helped quickly with complaints.

Easily accessible by tram, you are free on the other side of the water in the blue zone

From 14 you have reported 4x a complaint to Eigenhaard about roof leakage but have not received any response to date.
Three mouth probably does not exist with them !!!!

Friendly people who are willing to inform you about the services that Eigen Haard offers

I would like to know when the windows will be replaced in Marowijne street 13 in Amsterdam 1058vs

Extraordinary, in fact, extremely poor communication. If there is any!

As a tenant I have varied in the past
treated, but lately I have been helped very well. Too bad only poor accessibility due to corona, otherwise fine.

Normally I am quite satisfied with Eigen Haard. The inside of the houses could use a makeover, but social rent.
Just like a few years ago, Eigen Haard chooses to restore the balconies in the spring / summer. That is annoying; last time I was in scaffolding for 9 weeks without using the balcony and with a cloth under my nose, but now it is a disaster in the Corona crisis. The motto is to stay indoors. The balcony is your only chance to sit in the sun and enjoy. Last time I worked at school and went outside on weekends. They have again engaged Painting Holland for this. They had made mistakes in the carpeting last time and it had to be redone twice. The workers start around 9 and stop around 3 pm and breaks in between. Of course, that does not work. We sat with scaffolding for 10 days without them starting.
You would say continue working, this time you can be happy that you have work.
Own fireplace does not answer because of the Corona .... at school we had simply forwarded the phone to the administration at home, so you remain accessible. Easy. There is no response to emails.
I am very disappointed at the moment.

Housing construction that has never heard of primary law. And a whole department has with incompetent people who are supposed to resolve disputes between neighbors.
sad.

Very friendly reception and very helpful staff. More information is not necessary.

This rude agency damn it to give you an answer to a question about rent reduction. After asking the question three times, including one by registered mail, in vain and not having received a response, I called on the Huurcommissie.

poor service, poor administration, they know nothing, can't find anything. Incompetent staff, no response from the management to my letters
I have been working for half a year now to settle an administrative issue, but that will not work

Bespaar je zelf de moeite, tijd en teleurstellingen als je geen Sociale huurwoning hebt via Eigen Haard of van een andere woningcorporatie komt. Hier krijgen alleen alleen sociale huurders een woning en dus voorrang. Lekker eerlijk.

I've been renting from Eigen Haard for almost 6 years now and I have very little to complain about.

After 6 years of renting, I already have a few times that my keys warp in the lock, but I have lost that card. According to the lady, replacement costs between 68 and 245 (!) Euros per cylinder. I need 3. Front door, back door and shed. For a correct quote someone comes along who also costs 50 euros !!!! What do you mean a discouragement policy !!!!!! Slum landlords!

Very bad, don't let yourself be finished talking on the phone, don't listen and hang up the phone with the claim to be speaking, very very rude phone behavior. No help with complaints about nuisance. No and poor maintenance, do nothing else if only the rent increases while the houses need better insulation in view of noise and climate. Eigenhaard does nothing for our climate just bring in money but improve nothing. By means of a nice survey they have assigned themselves good figures. Very bad !!!!!

Received excellent service from the normal staff at EigenHaard!

It is only outrageous that the director of the club has raised his salary far above the Balkenende. After all, he is not an entrepreneur who works at his own risk. He is a very normal semi-official.

Terrible customer support and service. It's evident they don't need to provide a good experience because they can rent out anything in Amsterdam without much effort. They have some nice houses though.

Despite the fact that we rent in the private sector of Eigen Haard and always pay neatly, nothing but bad experiences with the services and the way you are treated in communication: either simply incorrect or blunt. In addition, internally within the organization there seems to be complete miscommunication between departments. Absolute advice.
To conclude positively: repairs are quickly responded to (experience based on +/- 2 requests in the past 4 years)

One star off because the cooperative is still not accessible "due to corona".
Isn't it possible to divert to mobile numbers?

Ivm if something is broken at home they come quickly but when it comes to nuisance they are pretty lax

Most crappy housing corporation, if you have a chance to avoid Own hearth, DO IT !!

No parking places for visitors while there are enough very bad crockery nothing is allowed or allowed at their own fireplace, they only think of their own fireplace

Horrible Employees! Terrible housing! Never want to help you!

Bad communication internally at Eigen Haard. Let their tenants parrots: so have to repeat the complaint countless times before someone actually comes to solve something. Emergency line at night does not work. Nobody picks up. Worthless.

I had a bad experience with the customer service on the line. I had called Vanessa and he claimed that I was not a co-resident without checking, or asking for it. Very rude on the line and very unhelpful.

If something breaks, you can submit a repair request numerous times without result. Unbelievable how bad the service is. If you have the luxury of choosing another housing association, do so.

I've been responding for years, but I've never had a response or an answer!

Accessibility car or public transport and friendliness

Has been scooped for 8 years with a neighbor who is mentally ill with a gas tap that she has left open from arson every day with the doors throwing in the night talking loudly in the night opening the letterbox 3x a night to look whether there is mail. Own hearth just responds dead nicely no longer complaints me the police do nothing about it because they are just looking for the utmost.
Unfortunately, there is someone at his own fireplace that is not suitable for solving this for us, it seems to us more that there is someone who protects her! If there were less than 1 star, I would certainly have given it. What a k * t company is this !!!! They only think of the first of the month to collect the rent.

Very rude customer service, she hangs up and doesnt want to know, i didnt know such uncivilized people still exist, shes actually stupid if she doesn't want her job,

I would advise the people at Van Eigen Haard to keep up with the times. A prognosis had to be made, this prognosis could only be submitted with a physical stamp. Everything goes digital nowadays. If you report this to customer service you will be put on hold for 5 minutes to hear that an accounting office should have a stamp, or that you just have to hand it in and hope for the best. I personally find this far from professional.

Super people worked very well and everyone helped nobody stay without a house when you found a house

"Due to the corona crisis, we are not available by phone." It is now May 25, 2020; the corona crisis started on March 16, 2020 ....

Every company has adapted well after more than two months, except Eigen Haard, it seems. Fortunately, they will call you back soon if you fill in the contact form ...

Rent a nicely completed rental home of Eigen Haard for more than a year now. Service is neat and rent is affordable. All in all very satisfied.

Extremely poor communication, takes a long time to get an answer, sometimes months. Seems like only incapable people are working.

Mrs Hicks of housing fraud can better keep to the rules, they are not just for tenants. Will the AT5 agree with it !!

Bag fillers, When the edge of the toilet bowl breaks off during normal cleaning, that is not their business. They rent me a house with a toilet bowl, when it is so old that it falls apart you can pay for it yourself. It is good for you to increase the rent every year and not to do a single nut on maintenance, just some repairs on things that cost you as little as possible nauseous scrapers.

A housing association with an extremely high arrogance.
Does not take complaints and problems seriously at all, I have been busy for months getting repair damage caused by a thorough renovation / insulation of the houses in the complex where we rent. Virtually no telephone call or e-mail is responded to, call-back requests are not honored, and NO ONE can be reached. I wonder if there are people working at all with this landlord, who really should be ashamed of their heads to let people get stuck in the mess.
Despite the fact that (by telephone) commitments are made through the supervisor, it remains deafening.
No one is still available and nothing has happened.
A pity, a pity, a pity. A big insufficient, for which even 1 star is still too much.

I called last Tuesday because of a defective intercom installation. The engineer arrived on Wednesday and clearly told me that this cannot be made unless a + cable goes to all residents (apparently this has already been removed and therefore we cannot use the intercom) or the new intercom system must be installed. I called on Friday and told me that the manager is not there. He would be there on Monday. I just called and was told it wasn't going to be made that quickly (and the manager wasn't there). Unfortunately, but I receive mail almost every day and I receive visitors who have to call via their mobile.

I just spoke to a colleague and I clearly told that the problem cannot be solved. I find this very unfortunate that repairs are dealt with so laxly. I now have a bell that doesn't work (and my neighbors). I will purchase my bell myself and you will receive the bill. I also recorded the conversation where the employee clearly says that nothing can be done. I also find it very lax from a company as its own that the new phones are not even ready yet. I would expect a professional company to have prepared this months in advance. But unfortunately that is not the case.

In short .. very unprofessional company!

Good and very nice staff sit by their own fireplace and they are very friendly but so quick handling if you have been assigned a home I give own fireplace so the well deserved 5 stars

Goede organisatie. Goede hulp. Goed bereikbaar. Netjes geholpen. Alle lof.

poor administration and service.
first I got money trug checked if this was correct yes then I later had to pay back part of the amount received.
but the exact situation or explanation or receipt is not possible, which mainly bothered me that I immediately received a threatening letter to deposit the money.
an administrative mess

Good chat function on the website and excellent service in the event of a malfunction or repair request. Friendly employees. My experiences are based on multiple experiences over the years.

Very bad customer service. They are quite arrogant, do not answer or give an answer that you are not helped with. My neighbor also has a leak, which is not remedied by Eigen Haard. To cry this.

Very poor service and maintenance. Employees also not capable of solving problems. Cannot report anything positive.

Was and have not been able to speak sometimes but now I have positive experiences a few times. The only thing that they still have insufficient for is first time right and the telephone exchange that often shows cures. The first aspect is especially important for working people because it saves free hours.

Ik ben heel tevreden over eigen haard. Als ik een reparatieverzoek indien, krijg ik meteen een Bevestigingsmail en er wordt meestal op korte termijn een monteur gestuurd.

Very unprofessional and rude housing association !! I now end up on the street with my family because they deal with data unethically and with integrity. I am the first candidate for a home, I have supplied all necessary and requested information in accordance with the checklist. People lose this or keep asking for additional information, because it might not be correct though !! said the employee on the phone. I have been in a campus house with my family for over 11 years now, now that I have graduated I have to leave because I am no longer a student. I would like to buy a house or rent a private sector to have shelter for me and my family soon. unfortunately this is not possible for me because my income is too low and I have no permanent appointment or phase B flex contract. with which I can accomplish this. So I depend on social housing. now I end up between shore and ship and with my family on the street because own hearth wants to test all data, but in fact I am only concerned with their own hearth. Nor do I expect help from the Municipality of Amstelveen. Be very lax. I find this extremely bizarre from a corporation that is at the heart of society. Incidentally, I am not the only family who had to experience this undesirable way of doing things this way. Just 15 years you have been registered with huisnet for jan doedel and nice every year in addition to 50, - registration fee nice cash extension costs in July but sincerely allocate a house and deliver it to candidates but !!!

Bad communication, takes a long time to get an answer, sometimes months.
Today I made my work Friday and from 7:30 am to 12:00 pm I had an appointment with my own fireplace unfortunately no one came for repair. That's Irresponsibility

After two months of forgiving telephone contact with the rental department for entrepreneurs, I was approached on the telephone in a rather unkind manner by someone who does not like her job.
Very strange feeling of being left over.

Unreachable due to the corona crisis .. as if you get corona through the phone .. incredibly bad !!

What a typhus housing construction !!!! Help you with nothing .... window is half out and you can still wait a week! Really too ridiculous for words !!!!!

the service continues to improve, but there is still room for improvement

Telephone contact with your own fireplace went smoothly and pleasantly, hence the well-deserved five stars ......
Sometimes you have to look for the right department and employee of your own fireplace, but once you have found the one, all questions from the tenants are answered properly and arranged.
That is highly recommended

Already objected to rent increase a year ago, after 8 months but called how it is I was told that own fireplace has been delayed and it is super busy, then called again and a call has been made with the person who is about it, and you guessed it still not called.

Fine, I waited patiently and tried to call again and to my amazement they are not available by phone because of corona, I had completely forgotten that RIVM gave negative advice on calling during corona.

In the meantime I have sent an email and still no response, I think I will stop paying rent and then see how quickly they can contact me.

a housing organization that does not want to help with customer problems. and for a long time to pay compensation while they want to receive the money z.s.m.

In my owner-occupied home, I have damage due to poor maintenance of the roof. Mold on the walls etc
The first report is now 4 months old, I call daily, I mail daily. They don't solve it while I am damaged by their poor service. What a stupid company this is

So often registered and invited for a viewing. Because I am single, I have little / no chance of becoming a tenant. Eigen Haard indicated that they do not dare the 'uncertainty' of 1 salary while I have a permanent contract.
Very unfair for singles !!

Poor insulation, both noisy and very high heating costs. Windows tours already indicated several times during the annual maintenance round, nothing can be done about it. Can only submit complaints in writing. poorly maintained houses for a much too high rent, and every year again the rent increase against the increasingly deteriorating service. Assigned themselves nice figures on the basis of a survey, which made nauseous poor housing corporations.

I am happy with this housing association.
If there is a problem in the home, they will come almost immediately.

If you are not a millionaire and cannot buy a house in A'dam, please do yourself a favor and don't rent a house at Eigen Haard. Saves you a lot of misery and stress. Never (but really never) experienced such poor customer service. There are 0 direct lines. You always have to go through customer service and you get a different story every time. The G.A. review van S. seems very familiar to me. Writing letters makes no sense at all. You do not get a response or only after a few months. Eigen Haard hides behind customer contact employees who naturally have 0 mandate. When you call, there is extensive consultation while you are on hold, but transfer to a person who can actually help you with your problem (or at least make decisions). It is casually reported that you cannot be helped. Point. Without any hesitation. While this issue (lack of housing) has been going on for a year and we pay our rent properly, mind you. Empathy is hard to find. They could use a customer contact training just fine. The entire housing association. They have never heard of acting proactively. Sit back and wait for the tenant to come. That is their course of action. Very exhausting. Can't wait until I get rid of this issue, but not before Eigen Haard has apologized and received a monetary compensation.

Barely accessible and weeks later so-called. Reject on requested viewings. Shame on you

Poor service, poor maintenance, nothing about insulation and nothing for our climate

The information on the website under projects is not up to date. This has been previously reported to Eigen Haard, but no action has been taken.

You will be milked with what they call service fees

Do not replace a shower after 26 years. Lack of maintenance is their fault: they are the owner of the crane. From June 2018 no longer be able to shower in their own home. The only thing the staff on the phone is parrots about is take a maintenance contract. They do not know the legislation: the only policy they know is to let the tenant pay everything. Countertop has become moldy, so that my drawers are full of black grit.
After 26 years it should have been replaced a long time ago. My mother had a whole kitchen full of mold for 2 years due to leakage from upstairs neighbors. Has finally been solved. Mother has a geyser from the year jar that was no longer checked after 2014, nor is a carbon monoxide detector installed. Mother (who is very seriously ill) never feels safe in her house because of a geyser. They allegedly let someone come by to install the boiler and it doesn't happen. Request a boiler via email. If the application is not processed: 14 days later you will receive one
Mail with why do you want a boiler with block heating ". Go to the live chat: after 15 minutes of waiting: OH I CAN DO NOTHING YOU MAIL YOUR COMPLAINT BUT. This is how your own hearth handles people who have colon cancer such as my mother.
@ your own fireplace: unseen the typhus for you. With your house rules that respect must always be shown: that rule does not apply to you as shown by your behavior.
I see people with exactly the same kind of experiences here.
I have a recommendation for those people: stop paying your rent: until your own fire has met its obligations.

Such unsuitable people work that it frightens you. Ms S. De Ruiter is the person who deals with the home exchange whereby she needs to test the home exchange against the requirements of the law for an agreement or a rejection, but she does not even have a legal background to be able to make a correct decision at all . Nobody is supervising this yet. Bad !!!

6 months later Someone else has taken over the business who knows what it is and knows legally what he is talking about. She has now approved the home exchange. Unfortunately because of the long road to get there (6 months from the day of the application) the other candidate is now in a divorce and they want to abandon the exchange for now. :(

This while we have been looking for a right home for exchange for years !! Everything is now thanks to Eigen Haard's level of expertise! incompetent people and poor internal policies.

You will receive a warm welcome and you can share your story with a cup of coffee.