It is very expensive and the image of my daughter ...

It is very expensive and the image of my daughter is not great ( I myself can do much better job) but I still decided to order some photos for her memory.) At this premier rate, I would expect to receive fast and better service, however, the below reasons are that I will absolutely not order any photos from this company:

* placed order online several weeks ago, the payment taken right away after my order placed
* called and asked the status of delivery, and was told in two weeks after the school's due date
* now it way passes the due date and haven't received my order yet. So I called again today, the customer service was rude telling they are extremely busy this time of the year and they are running behind, two weeks is jut the approximately time frame and no promise.

Ok, if the company is busy this time of the year, hire more people! I paid most expensive rates for photos getting delayed service and rude response. I will talk to school not even let them take photos of my child in the first place in the future.