Ed Kenley Ford Review

Totally aggravated, disgruntled customer.
I purchased a new 2013 Explorer from Ed Kenley. I also have an Escape. I regularly take my Ford SUVs there for service. When I go it's usually routine service, with little add- on selling of parts & service. My Explorer currently has 62,000 miles. Twice I have asked my wife to take in for routine quick lane service and both times the service manager has been vigilant in telling my wife that without expensive parts and service, "she might not make it home". On April 28th, my wife took it in for the second time as I was on a business trip. The service manager prayed upon her fears and tried to tell her that without the $1800 service he recommended that she should not go out of town as the results could be catastrophic. My wife called me very concerned and put a EK Ford CSR man on the phone, he tried to sell me on the dire situation. He said I was 2,000 outside of warranty "sorry". He also said that he has an Escape and everyone knows that with an Escape, Explorer or Expedition you have to have the extended warranty because they all fail around 60,000 miles with the same transfer case issue???? He said said, "some times this is never an issue for the life of the. car or it could be a problem today"
Is that not the case with all vehicles?

That statement surely did not ensure any confidence in Ford products or Ed Kenley service. I am convinced that that tried to scare my wife into an unneeded and expensive repair.
I also have a stack of recall notices too.
I won't purchase in another Ford product or do business with EK Ford. Instead of 2 Ford SUVs and one Toyota SUV,........my garage will have 3 Toyotas soon.

Moved to Layton in 2004 and was told by a friend that Quik Lane at Ed Kenley's was the place to get my Ford fixed. They were ever friendly and professional and charged reasonable fees. Since then I have had much success getting my vehicles fixed the first time, with never a problem with trust and a fair price. The last time I visited it was on a Saturday and there were no courtesy shuttles available to bring me home and bring me back while my vehicle was being repaired. Nevertheless. Anthony arranged for me to get a ride home & back with his own vehicle. I recommend all my friends to get their vehicles repaired at Quik Lane. Thanks so much!

The waiting room had a hot chocolate machine that smelled sour and hadn't been cleaned in ages, the magazine's were four years old, and there was only coffee (no popcorn or treat) and I was waiting for ages with three little bored kids (no, I will not serve them coffee, thax) while the paperwork went through.
Our sales person was courteous, and helpful. Thus, two stars.
Rethink the zero pressure because, I would like to hear one or two good points to buying a quality car from you.

Very helpful staff. Everyone was very friendly and not pushy at all. Great experience

I love my car because of what I chose, not because of anything Ed Kenley did. I ordered my Ford Fiesta on May 30, 2015 and didn't drive away with it until October 6, 2015. That is 18 1/2 weeks of waiting!!! The first few times we called the New Car Rep. was very rude and impatient. As the weeks went on (remember, 5 months of calls) they were more helpful. I decided on ordering a car from Ed Kenley because of the life-time warranty. However, this is not as great and all inclusive as I was lead to believe. Yesterday my rear driver's tire blew out and of course, I had to pay over $100 for a brand new tire even though I barely bought this car LAST WEEK. I am very unhappy with this service and I would NOT recommend ordering a vehicle from this lot to anyone.

We purchased a used suburban from them. Dustin was my contact and he was great. He was patient even though it took me two days to make the deal. After the purchase and we drove down the road I notice one problem and called him dustin said he would take care of the problem with no trouble on my end. Dustin was great to work with thanks for making my purchase easy.

Staff was friendly and helpful, my experience dealing with Bob Stratton was great!

They have an awesome sales team! From the salesman to finance manager and sales consultant they were all great to work with! And on top of that they offer a free lifetime powertrain warranty! I will shop there for all my new FORD cars!

I wish i would have read the reviews before bringing my car into their service department not only did they not finish the work they had been paid to do they sent me away having to get another shop to fix the damage they had done when confronted about it their GM Doug said "its not our fault you brought in an old beat up car with over 200k miles and is reaching its mechanical limits my car doesn't have 200k miles" for a 1998 it is in very good condition then they added that my problem was because I had put an engine from a manual in an automatic this shows how much their service department knows about cars. I have given them plenty of chances to correct their mistakes and they have chosen not to do anything or even refund me for the work they didn't complete.

I spent the short amount of time I had after work trying out a few cars at different dealerships, but no one had the car I was interested in from those dealers. About 45 minutes before their closing, we called Ed Kenley and spoke to Parker. He did a quick check of the lot, found the car I wanted (a new 2016 Focus ST), and told us to stop by for a drive. He had the car out front and running with the AC when we pulled up and had us on a test drive (he didn't even insist on chaperoning us) after a quick scan of my licence. I loved the car and the purchase took less than an hour. The staff were all friendly even though it was our fault they had to stay late.
No pushy sales; No heartburn on the financing; No needless waiting. This was the best car purchase experience I've had.

Customer Beware!! These idiots will take you for all they can.

I purchased a 2015 edge titanium and @ 69000 miles the motor had to be replaced. Since the manufacture's warrenty expired at 60k, I was responsible. I had a detailed maintance record that proved that I had been properly maintaining with oil changes every 5k miles, but since I didn't buy from Ed Kenley or have them service my vehicle, there was "nothing" they could do. They would also not provide any sort of reason outside of poor maintance/neglect as to why "the barring spun and through a rod" requiring a new motor.
On top of taking no responsibility for a faulty/defective motor, they had me pay a $500 deposit to have the motor shipped (fair) but upon returning to settle the bill there was nowhere that they had documented the deposit. The corrupt/dishonest (one or both is true) service department forgot to take that out of the bill. When brought to their attention they acknowledged and did not charge me. If I had not called them out on it, they would have taken my money. I was not impressed by service that I received. There was NO acceptance of any sort of responsibility (not even being a Ford dealership), the completion date was pushed back twice, they upfront told me the "services" they wouldn't be doing, and tried to take me for an extra $500. With so many other options there are other companies that will stand behind their vehicles for longer and more miles. I hope you will not be fooled like I was in buying a Ford or doing business with Ed Kenley.

Ed Kinley Ford, especially in the fast lube service area has exteremely poor customer service. They lost wheel parts on my vehicle, did a job without completely replacing all the parts... so the part went out 2 years later. They did not call me back after 3 days of waiting for them to quote me a price to replace it again... will never buy or use this dealership for service again. The guys in quick lube talked down to me because I am a knowledgeable female, and were extremely unprofessional. I used to love coming in... with the current management, I will never be back.

Thanks for your patience and help!! The new tires are great!

I highly recommend this amazing dealership! Was so great to work with this company. They had the truck we needed and wanted to haul our new 5th wheel RV and they made it all so easy. Mike was the best salesman ever. He was in constant communication with us about everything and always (even now) answers our questions promptly. My husband and I super appreciate the customer service here. Very friendly and professional.

Don t waste your time like they will yours. Stay far away

Called to schedule some warranty work on my vehicle today and was told that it would be 3 1/2 weeks to get it in. This would have been my second visit...my first visit was to have a recall done that wasnt finished when I showed up at the end of the day, after I was told it was done. Not only was the car not ready but none of my other concerns were addressed. It's a shame the service side is so poorly run because the quick lube side is amazing. Looks like I'm driving 20 mins to go to Westland (my appointment is in three days!).

Very kind salesman Dave and Chase. They completely left everything up to me and were not pressuring in any way. They allowed me to take the prospective vehicle choices for test drives on my own, so I could take time to drive it, think about it, and do research without anyone hovering over me.

No pressure to buy from these guys. Dustin and George were amazing to work with, from test driving, to financing, to leaving with our new truck. Great guys to work with. I would highly recommend them to anyone.

Fast, easy, detailed, and non pushy people! I was recommended there and I will recommend someone else!

2014 f150, never had a single issue with it and always keep it properly maintained...I took it in for some grinding noise in the front wheels...$3000 later I had new brakes and some other things/recall repairs, pricey but wanted it "done rigjt". 50 miles later my brakes are locking up and smoking. Call the dealership and the send a tow truck. Charged me for the tow without telling me...I would have used my AAA card if i had known they were going to charge me. New calibers later (after they told me the first time they had checked everything top to bottom and everything else was working well) and a full tune up, another $2500. Here I am now less than 500 miles, my engine is losing power, skipping and shaking. I am 100% convinced this is caused by them, either intentionally or by negligence. Zero chance they are getting back for another 3k and a set up for the next service in 100 miles. RUN.

Its been 10 years now but this was the best place that i ever bought a car from.

Dave was great. No pressure. Informative. Great to work with. Highly recommended.

Had my car dropped off for a warranty at 10 am. Nothing went right, was supposed to get a rental, couldn t get a rental. Was supposed to get my car back for not receiving a rental, was told it was too taken apart to get it back. Now I missed work. Was ignored by all the employees and it took til 2 pm for them to take me to the rental place. The only person I liked was the shuttle driver. Only one with actual people skills to work in that environment.

Thanks Ed Kenley for showing true professionalism, you have a great team. Jason thanks for going above and beyond! Great experience.
Thanks

Now I ve had a chance to buy a second specialty vehicle from Ed Kenley Ford. They are the very best dealership in Utah. I am grateful for them and their relationship with their customers. Had a personal phone call from the owner Mrs. Kenley thanking me for purchasing another vehicle and asking me if I needed anything. What an true personal touch. My salesman Jason Smith and Dave Emily are awesome. This dealership is a true to there word dealership. I plan on buying another Ford Raptor next year from them as well. Thank you again Ed Kenley ford and Jason and Dave.
Thanks
Derrick

Recently purchased a Ford Raptor from Ed Kenley. George was the sales member that helped me. I was visiting from out-of-town and happened to see a pickup in their inventory that I was interested in. After a friendly test drive of several pickups, I gave it a couple of days to consider if I wanted to buy the Raptor. I made a fair offer on the pickup, and they accepted. Most of the transaction was completed via phone and e-mail. Since I was on a tight schedule, I only had about an hour on a Saturday evening to buy the truck. George had everything taken care of. Financing and paperwork process was easy. They stayed late to take care of me. George is still following up on a couple of items related to the sale, and is doing a great job. I would buy again from this dealership, and recommend to friends and family. Great job George and all that helped me have a positive vehicle purchasing experience!

Great vehicle, love it. Easy buying experience. Quick and very few forms.

Would have been 4 if it wasn't for lack on inventory

Riley provided fantastic and friendly service. He knew the Explorer line and features incredibly well. He never pressured us or made us feel uncomfortable throughout the back and forth pricing process. He took time to explain all of the features. Thank you for the great experience.

I'll never claim to know specific details behind each customer interaction; There are definitely two sides to every story. And I know from my own retail experience that customers can defiantly be a pain and are NOT always right... talking to you Mr. and Mrs. Karen... All I can say is that if you do not like your job enough to even pretend to care, perhaps new employment would be a better option. Those of us still fortunate enough to have a job, in these times, I'd hope people would have a better attitude toward patrons of the company that didn't lay you off.

The hubby and I had been getting the run around from another dealership, and walked out! We took the drive out to Ed Kenley, and were amazed at the ease of purchasing our new car on our terms. Dave was our salesman and not a cheesy one. He was very knowledgeable and helpful. Burke even got us a better interest rate. We were in and out in under two hours. If you want that down home friendliness and customer service, we highly recommend the drive out!

Bought my first car here at Ed Kenley and I will be a returning customer for all my future car buys and maintenance. The whole experience was easy, quick, and not pressured. The mangers were fast and helpful. The salesmen were honest, upfront, and understanding. They listened to what i wanted, what I needed, and didnt try to "push" me into anything more then that. Thats what I liked most. I got everything I wanted plus a lifetime warranty.

Ed Kenley Ford is a great place to get a new. They aren't pushy and they cater to our needs. I would recommend Ed Kenley to everyone.

I text my salesman at 4:40 pm to see if he was working. He promptly text me back and said that he was. I told him that we were headed that was to look at explorers. We got there a little after 5 pm, he had picked out the ST and had it ready for us to test drive. We fell in love with it and started the buying process right around 6 pm (their closing time). We were home by 7 PM. It was an awesome buying experience. Everyone was so great to work with.

The salesman was helpful, low pressure. Even though they didn't have what I was looking for, it was a good experience.

I recently bought a 2015 Buick Verano from Ed Kenley Ford, and they were really easy to work with. I was in and out in about an hour, and George was very friendly, and helpful.

I have been a Ford owner for over 16 years. My truck of 5 years had a major mechanical problem. Ed Kenley service has taken great care of me going the extra mile to make sure I was taken care of. I would recommend their service to anyone. Specifically Vince (service manager)

Came in ready to buy, Josh treated us like 2nd rate individuals.. He didn't to pay let us drive it. Wrote up a deal that was a joke. But did me a favor I went to national auto plaza and was treated great, made the the day about me and making me happy.

My husband and I showed up at this dealership around 4pm and left with a vehicle at 6pm (all while dealing with our one year old daughter...parents will understand this significance). We were not intending to buy when we got there, simply wanted to look at inventory and test drive an Explorer. Michael Whicker showed us what they had and let us test drive one by ourselves (which meant letting us put our carseat in the car). He was extremely helpful while maintaining distance so that we could talk and make decisions in peace. We were offered a fair deal and trade in for our car. We were very pleased with our interactions and transactions. Definitely recommend this dealership and salesman.

These guys are great! Bought out of state and these guys couldn't have made it easier. They even picked me up at the airport when I flew in to get the car. Car was exactly as advertised, no surprises. Shane and Dustin were terrific.
Definitely recommend this dealership!

Good service. Take care of repeat customers. Coupons are often available for service calls auto detail available while car is serviced.

Great customer service got me into a F-150 that I love!!! Way better than young Chevrolet witch tried to make my dad walk the lot after he called ahead and let them know he just had knee surgery idiots knew I wanted and needed a truck because mine just got totaled and told us what we need is a car with a trunk lol get real young after I totaled the truck I just bought from you just over a year ago!!! Ed Kenley has got a costumer for life!!! Don t even get me started on there credit department amazing!!!

Bret is a great guy to work with. He knows the car business and has helped his mom carry on a really great family owned business in Layton. That family is so generous and has contributed so much to the Layton City. I would highly recommend buying a vehicle, boat, or used car from them. Their Service department does a great job as well. I'm still driving the 1999 Ford 350 Power Stroke that I bought new from them 20 years as go. They have done all of the servicing on the truck and kept it brand new.

Salesman was not pushy and had all the answers I asked. I would recommend Andrew and Ed Kenley to others.

Thanks Mike, you made this process stress free. No pressure sales, no calls bugging me, just a great sales experience. Looking forward to a long relationship with Ed Kenley Ford. Highly recommend Mike and Ed Kenley Ford for your next vehicle purchase.

I've only dealt with the repair center. They wanted to charge me to diagnose a problem that I had already diagnosed. Typical dealer!

They did such an amazing job helping me find the car that I wanted. Let alone my first car that I've ever bought on my own.
I went to two other dealerships that same day before I came in to Ed Kenley, even though Ed Kenley was my first choice, but the other dealerships weren't exactly helping me find the car I wanted. Spent about 3 hours at the other dealerships, coming out with nothing. And the WHOLE time I felt like I wanted to just leave, but they kept showing me cars that they knew I wasn't interested in. So I felt stuck there!
Then I FINALLY went into Ed Kenley, already feeling done for the day. Was helped immediately and told them exactly what I wanted, what my budget was, and not even 15 minutes, Paul said they got a car in that sounds exactly like what I wanted and brought it out and I ended up ABSOLUTELY LOVING it!
Paul made the process so easy and fast for me, I am completely pleased with everything. I love my new car and the price and I would absolutely recommend this place to anyone who's in need of a nice reliable car and is looking for a fast and easy process

Great customer service. I bought an ecosport titanium edition. The process was smooth from beginning to end. I started shopping around from out of state and since I needed a car suddenly (due to a car accident that totaled my car). I dreaded every minute of it because car shopping is not my favorite. However, a few dealers contacted me and did not give me space to make a decision nor take a moment to breath through the car buying process. By that I mean, they constantly called, emailed and/or texted non stop. Dave at Ed Kenley Ford was nice, professional and he did the exact opposite, especially when it came to the day of the test drive and negotiations. I highly recommend this dealer if you would like to avoid those locations that make you feel pressured in any way, shape or form. Thank you for helping me meet an unexpected need.

Great place to buy your next FORD !!! I HIGHLY RECOMMEND THIS DEALERSHIP TO ALL!!!

Our salesman did not take me seriously. I was looking for an SUV but because I didn't role over and just buy the first thing he showed me he just didn't take me serious. Also the used GMC I was looking at had an issue and so I said I wasn't willing to pay that much for it. I just have never been treated so poorly. Slow to call me back. I sent him a text showing him what I was looking at and asked him to call me with something comparable, he never called or texted me back. Too bad for him though, I bought a car somewhere else and now am still looking for an SUV. I wanted to buy both at the same place if possible, but I wont buy from somewhere that doesn't take me seriously. But as lously as I was treated, I will go somewhere else.

Great sales group in the truck department. No pressure, no hype, no dickering, no drama. Very personable folks.

Ed Kenley Ford was Outstanding
Andrew Uribe was wonderful. Andy really made sure we were happy with our truck. He reached out to us a week after our purchase to make certain we didn t have questions.
Thank You Kenley Ford, we LOVE our new Ford F-150.

Always buy your cars and trucks here. There service is top notch.

This was my second time ever going car shopping, and I had to go alone. That coupled with the fact that I'm a female in my early 20s and know nothing about cars meant that I didn't know everything I was supposed to find out about the car I was interested in. I feel like it should've been their job to volunteer more information, but I suppose that's how salesmen take advantage of people like me. For example, I forgot to ask if it had a clean title or a warranty, and they never told me. I found out as I was signing the papers that there was no warranty and was being sold as-is but couldn't do anything about it at that point. Later I also realized that the sticker inside the car windshield that said the tires, brakes, and batteries had been checked and were okay, was inaccurate. The mileage listed was not the mileage of the car, and the date listed was for next year which doesn't make any sense. So who knows if they actually checked those things like they said they did. Also, when I told them I had decided to get a loan through my bank to get the car, they had me fill out and sign a paper and told me it was so they could link my information to the bank to see if I could get a slightly larger loan. Apparently this was misleading information. 10 minutes later, four different places had pulled my credit score and caused it to decrease by 50 points. Like most people, I didn't read through the paper I signed like I should have, so it's possible the paper gave them the permission to apply for a loan to all these other places -- however, if the paper was just to link my information to my bank's loan that I had already been approved for as they had told me, then four different places pulled my credit and they didn't ask my permission. Either way, they knew I wanted to use the loan I had already been approved for, but the dealership did what a dealership does and tried to get more money by applying for bigger loans to other places and in doing so, screwed over my credit score. I did end up getting the car, but they should have been more honest and upfront with the entire process. The only reason I gave them 3 stars was because I like my car and haven't had problems with it (yet -- it's been less than 2 weeks), and the salesman was very available through text and phone call, albeit a little too pushy.

I cannot sing enough praises for the Service Advisor Jennifer. She managed to take what would have been a bad experience for me with the Service Department and turned it around to prove that there are professionals working there.
It all began back on October 14. My Explorer Sport started making rattling noises when I started it. By the time I got it to Ed Kenley Ford the rattling wasn't as bad as before. I spoke Dave, who I have to say did not impress me at all. He seemed dismissive of everything I explained about my vehicle. The only thing he didn't do was sigh heavily and roll his eyes at me. When I started it for him of course it didn't rattle. He mumbled something about them hooking it up to a diagnostic machine. Five days later, Could Not Duplicate. When I came in to recover my vehicle the guy behind the cashier counter looked at my receipt, saw the "Could Not Duplicate" and snorted "You'll be back". As I drove home I could see smoke belching from my exhaust. Discovered a host of other new problems. Returned a couple of days later and spoke to Jennifer. What a difference. She wrote down all the problems I am having and told me they'll look it over. What do they find? One of my turbos had eaten itself. That was what the rattling was an early indication of. I got worried since not only was this going to be expensive, but some parts were backordered until Nov. 22. My shock when Jennifer called me today that she managed to scrounge up the needed parts from other dealerships, quickly returning my vehicle to me. So, outside of this guy Dave I can't say much about the other service advisors but I think Jennifer is a true asset to you guys and you need to work hard at keeping her.

I will never go to this dealership again. The language by the service writer, Desiree Oconor was unacceptable and unbelievable. Her treatment of the staff was embarrassing, unacceptable, and unprofessional. I left without getting the service done. GOODBY

First visit was full of skepticism. Had made other attempts to have an intermittent issue with my 08 F350 repaired at other places. Ben, Jennifer and Joe found my problem made the repairs and the best part, it all came with a warranty. WOW nothing shy of outstanding. Thank you Ed Kenley service you have a new customer for life.
Eddie

There was an issue with my 2013 Escape refusing to come out of limp mode. Jennifer Cain and her service technicians fixed the problem quickly and affordably. I would definitely recommend them, and will return in the future.

Andrew helped me buy a used car from long distance that I found on the internet for a reasonable price. He was excellent to deal with from start to finish. Communication was perfect and he picked me up at the airport when I flew in to get the car. Then allowed me to get a full check up on the vehicle at another dealership for my personal comfort. It was a pleasure working with Andrew.

Dustin Neilson was our sales agent and he is top notch. We were referred to him from my coworker who bought a brand new vehicle from him just a few months ago. They are picky on salesmen and they loved him. We called him and it was a great experience for us. He was available, responsive, and took time to look at all the different trucks that fell into our criteria. We came in thinking we would want one thing, and then we became passionate for something else because of Dustin taking the time with us. We don t like pushy car salesmen and Dustin truly takes his care seriously. It is refreshing to work with a salesmen who is respectable and knows what we want and listens to us. This is the most enjoyable experience we have had so far in buying a vehicle. Thanks Dustin!

We were helped by Hunter. What a fun experience. Hunter is a kind, warm, and friendly person. He made our buying experience a pleasure.

No hassle buying... They brought in two different trucks for me to see and drive. I ultimately decided on a 3rd F150 which they traded another dealer for. Jeff and Troy were great! No hidden charges. I completely recommend them!

Dean was great! He didn't mess around, got right to the point. There was no hiding anything, we definitely got a great deal.

Avoid at all cost! Mike was showing me trucks and was great at first but once it got to the buying process he was incredibly inpatient waiting for banks and at one point even said it was my fault that it was taking so long. Sat in there for over 5 hours one day and they didn t even offer me a cup of water or anything. Turned around and went somewhere else. Found the same truck for $6k less and haven t been happier. This place is horrible wouldn t recommend to anyone.

I've been to the quick Lane a few times, the staff have been super friendly and my service has been pretty quick. I appreciate what they do for me and my vehicles, I'm glad I switched to Ed Kenley Ford after quite a few bad experiences at another dealership near by.

We loved working with Riley and the Boss they both were amazing and listened and fixed the front end clips for us. They were super friendly and I ve always been happy with Ed Kenley Ford

David Lizarry he is the best and thanks to Peter for the ride back to work.

Just bought a new ford f 350 from ed kenley. Great experience!! No pressure whatsoever and a really relaxed environment all around. I was so turned off by other dealerships during my shopping experience, but not here. I will definatley be going out of my way to give these guys all of my business, from oil changes, to any service needs i have, and hopefully next vehicle purchase. THANK YOU ED KENLEY!!

Compared to past experiences with other dealerships, this was by far the least painful and fastest transactions! Great team, great service. Ask for Jason or Dave!

I have purchased all my vehicles here for the last 20 years.

Dustin Nielson was extremely patient and took a great deal of time to make sure the car buying process was totally transperant! I would highly recommend Dustin and Ed Kenley Ford to anyone.

I m not the type of person to leave a mean review just because my feelings were hurt. I decided it was necessary to leave a review because of failure to communicate when promised and failure to own up to a mistake that happened while my truck was on their property. I did bump it up to 2 stars as the employees I worked with were nice and seemed to care, however their policy and communication as I will describe below earns them a not recommended review.
My Powerstroke was towed into their dealership after stalling on the road. Their diagnostic fee was standard at $99; however, I was a bit disappointed to find out later that the $99 fee doesn t count towards the repair bill. I have never seen that before Anyways while the truck was parked behind their building in the numbered repair stalls it was hit on the driver s door. Nice new dent with plenty of white paint right next to the driver s door handle. I noticed this immediately upon pickup and was told they would contact me after reviewing security footage. This never happened so I had to bug them on Facebook to get a reply. The final answer was didn t happen here, not our fault . While I understand my truck is not brand new, I do take pride of ownership in my vehicles and I m 100% certain of if or when I get a new dent in my vehicle, especially in such a prominent location. For these reasons, I would suggest you look elsewhere for your Ford services.

Bought my used car there no fuss, no hassle good deal. I will defiantly be buying cars from there in the future and highly recommend them!

They are great and very caring staff members. Everyone gets treated like family not just dollar bills.

I come here often for parts for my trucks and wife's Expedition because I've had bad luck with parts from the auto parts stores failing, for example alternators and powersteering pumps. Their prices are comparable to the auto parts stores but rebuilt by the people who make them. Jake at the parts counter is a huge help. I've also bought both of my trucks from them and have gotten great deals on both from them. Far greater than what Westland Ford was going to deal with me on.

Always have a great experience at Ed Kenley. Paul is great to work with. :) Burke does a great job also. Thank you. Highly recommend them.

Let me start off by saying that Jennifer in their Auto Service was just beyond great. She alone deserves 5+ stars.
I took my car in for a safety recall and after some parts broke, they needed to keep my car in the shop for the whole week. No big deal. They replaced those parts, still took care of the recall and didn't charge us anything. Jennifer even called to set up a rental and they paid the daily rate for the vehicle. This was my first time at a dealer auto shop and I was happy with how everything was going. I was ready to leave a 5 star review on day 1.
Unfortunately, when my husband and I picked up our vehicle, the windshield had a crack going across the whole thing that was not there when I dropped it off, check engine light was on and some minor cosmetic problems on the inside. We are both baffled by how this even happened at an auto shop and either a) no one noticed it happened or b) noticed and didn't care to tell us. On our way home, my husband mentioned the brakes felt odd as well.
Honestly, I'm sure we could have walked right back in and pointed out the windshield, but we were not ready to leave our car there again , especially after seeing the condition we picked it up in.

Leaving this review is hard as I was initially so pleased with how much they were helping out. Again, Jennifer made this whole experience hassle free, but whoever worked/handled our car did a poor job. We will be going back to our regular mechanic and paying to get this all fixed properly.

Spent two weeks dealing with Troy to try and get into a new truck... We did our initial app online thinking it would speed up the process. Troy contacted us after receiving our application and said he'd call us back, which never happened. We tried to get ahold of him, but he didn't answer or return our phone calls. We finally just go in on a Saturday and he tells us to go home and he'll give us a call when the financing was ready (45 minute he said). Heard back a few hours later to be told he is still working on it. Never heard back. So, I call a few days later to be told Troy is out with the flu. I get transferred to Lee. Lee says he'll call me back. Never did. Needless to say, we went elsewhere. Performance Ford in Bountiful is where you should go! They are amazing!

Beware, the service shop stole my full size matching 18 inch spare wheel set, switched it for a donut. The general manager and service manager were unwilling to do anything about it. Very dissapointing
-update:
The owner added an untruthful response below possibly to cover up the bad review - this is even more dissapointing. The owner stated my car did not come with a full size spare and that I am mistaken. This is not true, my focus is the handling package which includes a full size spare of which I was fully aware and actually it had been upgraded to a matching aluminum 18" rim. This is most likely the reason it was stolen. I was willing to compromise and only asked for a full size steel rim instead of an aluminum replacement. Even more so now I say beware, not only for theft in the shop but also for the management integrity.

They're a means to an end. Salesmen are sleazy and will bait and switch you so be on the lookout. It's taken over a month and a half to get our license plate.

Typical car dealership. They tell you anything to get the sale. Once you drive off, they couldn't care less about you.

I recently bought a ford that started leaking fluid after about 4 months of owning it, it s under 20,000 miles, and is a 2018. My vehicle is under warranty with ford, so I scheduled service with the nearest ford store which happens to be Ed kenley in layton. I asked for a loaner vehicle because I currently work and go to school full time. I also have 5 kids. Jennifer told me she can t give me one and I should ask to borrow someone else s vehicle ( not too many of us have someone with an extra car sitting around). She said I can drop my car off Friday and she will let me know if I can have it back at the end of the day. She said it might be torn apart while they order parts. She also went on to say that they might charge me for the work done on my car if they find it was my fault. It s brand new. There have been no crashes. How could it be my fault? I asked if we could possibly wait and schedule it for next week , so I could get a loaner vehicle. Jennifer went on to say that she didn t have anything for me next week. I asked her for options and she said she had none. My option would be to pile my kids into a shuttle after I drop it off. She said most people have family that can help. Reality is, not everyone does. What s funny is that before I called Jennifer back the second time , I had spoken to a man who said it shouldn t be a problem to get me into a car and he would transfer me over to Jennifer to get help (since she s the original
Person I spoke with). After her unhelpful response, I decided to call the ford dealership in Morgan, Utah. They scheduled me for service quickly and said they could get me into a rental car because the vehicle was so new and it shouldn t be giving me any trouble. I will drive the 45 minutes to receive great service before I ever go back. Save yourself the trouble and go to ford Morgan. Great and friendly staff over that way!

* They did respond and say that they did offer loaner vehicles. Jennifer said that guys didn't. The car is under warranty and I am 100% sure the diagnostic test would have proven that nothing has been done to the vehicle. She also said " We only have 2 cars we give out here and they are both gone, and we don't know when they come back, its not like we just have a time frame on when they will bring them back". I honestly did nothing to deserve her attitude. You can pull my calls from that Wednesday and Thursday. I think its good to give feedback ,so she can improve.

This truly is one of the best car buying experiences I have ever had.. all the stuff is very friendly, Big thanks to Paul for working so hard to get me into the perfect vehicle to match my budget & lifestyle! Everyone from the moment coming through the door to leaving this car lot were kind, and professional.
Thank you Ed Kenley Ford, & Staff

We had our truck serviced at the Quick Lane. It should be called the Slow Lane. 2 hours later, I called them and it was finally ready. Also, I had a $40 coupon, ended up being $60 just because they had to add 2 quarts of oil. But, they are honest and don't talk you into unnecessary repairs.

This was an excellent buying experience. There was no pressure and they listened to what I wanted. I went in with one idea of what I wanted and after they showed me all my options I went a totally different direction. I am very pleased with my new purchase truck. I bought a much better truck than I originally planned for a much better price.

This is the worst Ford Dealership for service in the world. The service is poor and the service writers just go around and yell at all their employees. I was there twice in one week and I will never go back there again. A rating of a one is to high for this despicable location . Stay as far away from this place as possible. If you do go DONT bring your family.

Great experience. Our salesman, Russ, was wonderful to work with and Jewel Lee Kenley even personally called to thank us for being a loyal customer. Car buying doesnt get any better or easier than our experience with Ed Kenley Ford. Hopefully a new Ford truck is in my future.

Thank you for your service for many years . We always come back ,but this time I was disappointed a little I thought we had a full service done with oil change and tire rotation ,but the tires were not checked out I don't believe my check tire light came on and I was picking up my son at work and on the freeway my check tire light came on and I thought I had a flat tire ,so I just kept proceeding on home at 12 midnight didn't want to stop on the freeway at that time of night anyway made it home and had them checked and everyone of the tire pressure was at 26 to 28 pounds when they should have been at least 44 pounds and they are all new tires never had this problem before . just thought you might want to know , if my tires were rotated and checked out this wouldn't have happened . very scary :(

I'm a Ford fan and really like the service department here. I drive out of my way to go here.

was a great experience dealing with Scott my salesmen. He was very professional and had every detail covered. Ryan the sales manager put everything up front no hidden costs, That Is something that i have not been used to dealing with with other companies. Over all a great experience I would recommend to anybody to come to this dealership and get what they want how they want it.

Had awesome experience purchasing my suv. Conner Kenley is an awesome salesman to work with. Will definitely return.

We have bought a fue vehicles from Ed Kelley. They are not pushy. They are helpful. Great service. We use the quick lube. They do very good for as busy as they are. They are great in the maintenence department.