DPD Reviews

Unfortunately, the deliverer simply threw the package into the hallway.
Since I am in a wheelchair I had to ask someone to bring it to me, I live on the ground floor and he should only have walked 10 meters to my front door.

Very bad delivery behavior, just parked in front of the front door, not ringing the bell, even though there were roommates in the house and they had accepted the parcels and this delivery has now occurred several times, impossible, you could have said the same thing I did not receive the parcels and then ?? ????

MY PACKAGE ARRIVED TODAY AND THIS TIME WITHOUT DAMAGE. FOR THE FIRST TIME 5 STARS. DPD BECAME BETTER.

Hygiene is different: no mouthguard at the delivery person and you have to sign with a pen (when was the last disinfected?) ...

There is hardly anything other than trouble with DPD delivery staff. Once again, I just threw the package over the gate so that I could hear it bang myself in the apartment (of course they didn't ring). Parcel messenger then confronted and I have already told this same gentleman several times in the past that he should refrain from doing this and ring the bell. Same excuses as always, he only means well so that you don't have to pick up the package from the warehouse. That's not necessary because I was at home. In addition, he has informed me that he will no longer try to deliver the parcels in the future and that I will then be able to pick them up from the warehouse. I've had enough now and that will have consequences. Not like that ... DPD should really be ashamed of itself here.

I am always happy when I see that my parcels come with DPD then I know that they will arrive without damage. What I also think is good that you can see live where my package is right now and you can adjust to when it rings.

Simply put the package at the neighboring house. There is plenty of room for improvement!

First of all, hats off to the boys and girls who bring our wishes home.
Nothing even went wrong. Storage request or package shop works great.
Personal contact is always friendly despite enormous time pressure.
You're doing a great job! thank you

No matter what I order, there are always complications.
I only saw through the tracking number that the parcel had arrived, no ringing, nothing at all.
I was at home all day.

Allegedly address not found, the address is a kiosk with the address on a 3mx0.6m sign. Called DPD and told them that it was the kiosk, no delivery the next day despite confirmation. Only after I changed the address myself "give it to the neighbor" (same address only with kiosk as an addition) did the package arrive.

Despite registration in the DPD app and
Specification of a delivery address (Pick up SHOP)
my package was delivered back to my neighbor! The registration is probably only used to provide customer information
Third party for sale!

I can only agree with all the reviews, even before Corona the parcel was placed downstairs in the hallway, no doorbell ring, no nothing, in our house there are doctors and offices that means everyone can get in. I can't believe that so many customers are complaining about the fact that the employees are not properly trained or that the DPD company just doesn't care. A disaster, whoever is in charge should really consider whether he should rather abdicate.

It was agreed that the package can be parked in the hallway. Instead, it was put on the doorstep and not rang the doorbell. We were at home and knew nothing of the delivery. So I happened to learn from a visitor that a package is at the front door. It could easily have been stolen there, unlike in the hallway.

You were informed on the working day before delivery of the package, and you received a message on the day of delivery with an hourly specification of the delivery time. And in times of high delivery density - it couldn't be better! The package was parked in front of the door and the supplier waited 3 meters away with a friendly greeting!

Storage location "terrace" and then get from the neighbor after looking for the package, since the app says yes that it has been parked at the desired location. Incidentally, packages have simply disappeared many times. Or given to the neighbor without notification.

That was now the 2nd time that was not delivered although someone is there and both times without notification where the package was delivered, you wait extra, urgently needed and nothing arrives
Very bad service, it used to be better, very dissatisfied

The employee is very very nice, the appointments are accurate and the service is more than wonderful. I love you DPD

We have had the same DPD delivery agent for a long time. Super nice and always on time.
The best of all parcel service providers.

Pakt is placed in front of the door, accessible to everyone, within 5 seconds of the doorbell ringing. Not possible. If I hadn't been home, my package would be outside the door for days or until someone else took it away.

The deliverer cannot differentiate between garage and garden. Package was just thrown in the neighbors garden. The day before he was there and the parcel could not be delivered. Strangely, he found the next day. Leiber DPD delivery agent finally learns to read street signs !!! because it is not the first time that you CANNOT deliver

DPD is a French company. Reliability on this "service provider" is extremely poor. Unfortunately very disadvantageous for private individuals. When delivering to companies, it works much better because of the regularity. Seems to be due to the driver's lack of orientation. Suppliers use DPD to transport dangerous goods in spray cans. Unfortunately, some suppliers do not get involved with any other freight forwarder. The tracking APP does not work reliably either. If I ever get a report, I have to put the driver on the street so that the package can be released. This time I had to wait for a parcel from 5th to 7th August 2020. Report on 07/08: recipient not found. No trek report on 06/08. Vehicle just drove away. On the 7th I had to wait about 15 minutes for the driver at the parked vehicle. A second package to me was also in the vehicle. This without tracking message. This delivery quality has existed for several years.

Apparently the deliverers always deliver to a pick-up station. No information is given when and where the delivery is to be picked up. You have to start researching yourself ...
Worst parcel service provider WHERE there!

Unfortunately, my frost feed is delivered with dpd and it doesn't even run smoothly. It is simply placed in front of the door or behind the front door without ringing the bell

Dreadful! DPD just can't get anything done! Either the package is not delivered and it says "Couldn't be found ..." although I was at home all day and waited, or you just put it in front of the door, down in the house entrance, which is accessible to everyone, instead of at in front of the door on the fourth floor, as indicated! There is even an elevator, but the driver is too lazy to do his job properly! The most incompetent parcel service I know! They don't even deserve a star!

Unfortunately, parcels are simply left in front of the front door - WITHOUT ringing the doorbell. And that in the middle of the pedestrian zone. Sorry, but every other delivery person is a lot more professional ...

Instead of delivering the package to what is on the sticker ... To ME ...
Will it be delivered to a Metro store that I have nothing in common with except the same zip code !!!
A stray ..., I guess at least one parcel comes to the metro every day instead of the right address, the employee in the incoming goods department told me.
Who can read is clearly at an advantage!
Very weak!!!

A big thank you to the DPD team, the deliverer who delivered my package to me was absolutely on time and very friendly.
I was able to follow the shipment promptly on my cell phone, I find a very practical service from DPD.
Keep it up

DPD is currently the purest disaster when delivering parcels to our address. There may still be a bell and then the package simply _schmissen_ in the public hallway of the apartment building.

Ringed the bell and put it down in the hallway, everything okay.

Just put it in front of the door and write, I accepted it and none of my family was there.
Is getting worse !!!!

Great when you come home and the package is on the doorstep where everyone can take it. Folks, it doesn't work that way, in the worst case I have the duty to prove that I haven't received it. If no one is there then try the neighbors or drop them off in the parcel shop.

So far I've actually been rather critical of DPD. But now I have to correct that. The delivery was fast, reliable and DPD puts the parcel at the front door without ringing the doorbell unnecessarily and notifies me on my smartphone that it is in front of the door. Anyone who complains about this should think about their sanity or finally get a smartphone. The delivery services would be a gigantic super spreader for the virus. In America, parcels have simply been dropped off for decades. At some point you have to move towards modernity and the future. But it is precisely because of such people who complain about this that Germany will always be the left-behind, old-fashioned hole in the middle of Europe.

2 days latency, delivered to the wrong place (to home, instead of the redirected place). Out of all 4 deliveries (in 2 different countries) I've ever had with them, all negative. Trying to look out for sellers only who are not using this delivery 'service'

Wouldn't like to give a star for something irresponsible. Received a package from DPD. The doorbell rang a minute later and I was standing at the door and there was no one to be seen. I looked down and there was my package and, as I said, nothing to see from the deliverer. If I hadn't been at home the package would have been there and the next one who comes will take it with me ... not possible. Despite the current pandemic, you could have waited enough distance to accept the parcel.

Every time I have to wait for a parcel from DPD, I feel completely different.
If an email arrives shortly afterwards with a request for permission to park, I can no longer hold on to myself ...
In the last few years I have never received a delivery from DPD without problems.
Among them are the classics: Do not ring the doorbell, park without permission, no notification card, park in the wrong place, hand in at the wrong address, unprotected from the weather, etc ...
Today I have been waiting for my package for almost 30 hours, which was supposedly delivered to my landlord yesterday (very trustworthy). But it never got there.
I'm curious how that will resolve this time.

Unfortunately, in rare cases I am dependent on DPD (Amazon), but if I had / had the choice, I would NEVER order VIA DPD !!!

Package stands as "delivered", and although I was at home, it is not a package, not a slip, just nothing.
At phone number for customer service is just a robot that says, "It has been delivered, continue to look on the Internet"
There is a name on the internet that says absolutely nothing to me.
Where is my package, I have no idea and will contact the seller immediately

Never had problems with DPD before. I can't say anything else!

I am dissatisfied with the parcel service, unreliable it was simply handed over to the parcel station even though I was home

Parcels are sometimes delivered days later with the reference that no one has been found.

Parking permit issued for balcony, deliverer was not there can be occupied. Balcony is still under surveillance, allegedly delivered several hundred euros damage on the balcony. If you stuck the goods here, make a theft and report fraud against the deliverer.

If you wanted it to never arrive, or if you want to find your parcel in the garden after 2 weeks, take DPD. Worst "service provider" of all!

The time of parcel delivery was announced by email and was actually met. The doorbell rang 3 times and the parcel was deposited in the hallway. Ok, you can't expect more in Corona times! The service was used by a company from which I had ordered a spare part ...

I am so happy and satisified with their delivery especially during such a time of crisis when everryone is in panic. I deeply appreciate their understanding of the customer interests. Thank you so much!!!

Auxiliary driver has parked the package at the right front door. So that's perfect.
The backup driver is better

The parcel was intact, the delivery person was on time, stored where it was agreed - everything was great!
Thanks and gladly again

Always amazing how the goods are delivered by DPD here. Some employees come through the hedge from our garden or run between cars in the carport. Not able to speak or write in German. Just sad.

One star is still too many. Under all sow.
Package is expected. since you already know the deliverer here, no storage location is specified. AO has now been specified in the past and damaged packages have been placed there or the packages have inexplicably disappeared.
The doorbell rings, I immediately run to the door. If the package just stands on the step and I hear the car door slam and the driver roars away.
A short time later it is delivered from AO. That would NEVER be approved.
The driver can be glad that they were all good wine bottles, that the package was not stolen. This time he did not forge our signature. Otherwise there would have been a complaint.

The deliverers of this parcel service are under all hell. Never had a decent driver here before.

Can only speak for the Nuremberg location where I receive my parcels and for their drivers. I'm quite happy with DPD. Announced shipments also arrive, the drivers are actually always friendly and punctual.

DPD has never been disappointed. Goods will be announced to me in advance by email with the time. Drivers are always on time in the specified period. Goods always undamaged. TOP

Mega bad service - if you can even speak of SERVICE ...
I received an e-mail that my package had arrived ... curiously, I was at home at the time - but there was no trace of my package or DPD ... well, it wasn't the first time either.
So to the mailbox, check where he brought it this time (without ringing the doorbell first) - no information sheet in there, even with neighbors and Co.-NOTHING!
Called customer SERVICE - investigate the matter and report no later than 48 h - NOTHING after 48 h - call again (pay 0.60 again) instead of a friendly "hello" after talking to a computer for ages and being on hold was: "PACKAGE NUMBER PLEASE!" - well .. at least PLEASE ...
Then the information "Yes ... we are assuming a packet loss .. you have to report to the sender"
Aha...
1. Why do I get an email that my package has arrived if it has not?
2. Why do I have to worry about ironing out the error now?
3. What is meant by SERVICE ?!

Disappointed is no longer an expression ...

Unreliable, falsely states they ring bells or you're not home. Leaves packages wherever they feel. Totally aweful

The driver did not bother to ring although I was home, left the box at the building entrance instead of apartment door (we are 28 apartments in total!). Totally irresponsible. At least he could ring from downstairs and tell me to come pick it up before someone else does! Glad I checked online to know the box is left down there. Never again with you DPD.

Einfach toll, man weiss ganz genau, wann die Lieferung kommt! Super Bote! Nett und freundlich! Es passt einfach alles till! Sehr weiter zu empfehlen!

As always, delivery is delayed, even though you have chosen a desired date. In addition, I called again that I should be called before the delivery, because otherwise I'm not at home. The customer service was very friendly and it gives you the feeling that things will continue to go well. But no. It goes exactly the other way. The friendliness of the customer service is of no use if the requirements are not accepted. So two stars for customer service and zero for the entire experience.

E-mail notification received, desired storage location specified, confirmation received - package received in the specified time window. Very satisfied. Thank you also for the transparency of the shipment tracking.

Parcel arrived on time. However, what I cannot accept at all is that the package is simply put on the doorstep without ringing. I have to pay that much time for this service. What if someone sees the package in front of me and steals it? Then I have the damage and the trouble.

Question to DPD. Is it normal that, even though you have not given a "Abstellok", several packages worth 900 are simply parked in the hallway? A lot of people live here. Corona or not. You can keep the distance. But the packages have to be carried to the door.

Great service from our DPD driver that he rang the bell at our neighbor's (our bell system doesn't work everywhere), he opened it. Always a friendly word, highly recommended!

DPD fits, the guys (deliverers) are committed and friendly. I am very satisfied and have nothing to complain about so far.
I also think the "DPD app" is great, because you can easily adjust to the delivery time .

Every time a package is delivered by DPd, It s problematic. The drivers are unprofessional and unfriendly. Most of the time they don t bother Trying to deliver to my addressat all, and deliver to the dpd shops in the area. This is really one of the worst parcel services ever.

PACKAGE BEFORE MY DOOR WITHOUT CONSENT WHILE I WAS WORKING. Could only hope that it is still there and I will be spared a litigation ...

If you have problems ordering, this is the best address. Storage location "front door" also means garage, window sill, cellar door, etc. Now it is not to be found at all, but supposedly it was turned off. Maybe in the bird house? As always, absolutely unreliable, long live the former monopoly.

As always, exactly and correctly. Arrive on time.
Thank you.

DPD employee was nice and friendly. I wish all colleagues a lot of strength and endurance, health. The job would have to be paid the most, the bone job, stop ...

Although I was definitely at home there was no delivery because supposedly nobody was there! There was also no message in the mailbox! Isn't the delivery service also paid for ???

Very bad. I received a damaged package several times. The supplier left the package on the street !!!!

get a delivery from Spain. Picked up from the deliverer with DPD tracking, everything was great. At the same time, 6 deliveries were lost at the competition in the same company. Again and again DPD - no problems.

Two stars because the package was still delivered. After several attempts and an otherwise burned vacation day, the package had to be redirected to the work address in the end. Although you wait for the delivery person at home all day, at the end of the day you only get one message: "Unfortunately we couldn't get home."
Home delivery is simply ignored. Address love directly to a parcel shop.

Do not know how to categorize it, delivery came very punctually and was more or less deposited at the agreed place, but the package looked so damaged from the outside that I was not surprised that the content was also broken. A huge hole on the outside of the package makes the estimated 2 rolls of package tape that stuck to the package obsolete, if I hadn't already been awake the contents could easily be fished out. Product as already said damaged.

I have not given a deposit ok because I cannot carry this delivery to my apartment on my own. The deliverer simply rang the doorbell somewhere in the house and parked the delivery on the ground floor / hallway.
I watched the live tracker for 1.5 hours for nothing ...
On another delivery, I could see the driver driving through our street without having delivered the delivery.

Gestern verschickt und heute geliefert. Schneller als die Post.

I am very pleased. Everything is safe and on time. I would recommend ..

No notification by card! Delivered or storage location is in the neighboring house! If you don't know where the neighbor named x lives, it gets really annoying! Haven't picked up the package yet! Hope to find it there too!
Everything else follows when I have the package at home!

It would be an advantage if the deliverers could read, then no parcels would be lost on the way and the parcels would be stored in the right place ...

Very lousy service

Update: And once again just put it on your doorstep ... a package has already been lost.

I hope DPD will pay the sender the costs.

Unfortunately, if nobody at home is left with a neighbor ...
Without a correct name and without a house number ... (in the tracking system) there are no more delivery notices.
We are looking for another service!

It's the same every time.
The packets are simply parked although there is no parking permit.
And if you do it, don't even throw a card in where you put it and then you can look for it.
On top of that comes a packet that we ever got away and we have expressly prohibited it from being parked, but either at the neighbor's or in the packet shop
It simply does not work with this service provider.
To scream.

Reliable delivery if a storage permit has been granted !!!
Works without problems.

One disaster and chaos. The only one who can't do anything about it is the driver. The entire organization is messy and it would go beyond the scope to tell the complete story of this delivery of 8 packages, one of which, by the way, has still not arrived.

The DPD drivers are always friendly and reliable despite all the stresses they are exposed to (due to us - 'orderly' customers of various online portals). Thumbs up.

For two weeks you have been waiting for your parcel and nobody feels responsible for it It sucks You give up a desired day and nothing happens.

I sent flowers and they left the flowers outside, they didn't even ring the door nothing. Also when I called to ask for more information about the package, the person on the telephone was super unfriendly and even rude.

Again: worse, worse, DPD. Unfortunately, the company is by far the most unreliable in the delivery services market. It's a shame that so many online retailers still ship with DPD at all. Today again: Ordered a mattress, waited for hours at home, the doorbell did not even ring and the huge package simply dropped in the publicly accessible hallway. Of course, it was also damaged. Service hell DPD!

The package was just thrown on my doorstep! I discovered it by accident ...

Everything delivered on time. Deliverer very friendly
and helpful. I am very satisfied with DPD.

I received an email that the package was successfully delivered and then unsuccessfully searched everything around my house for the package. It wasn't until five or six hours later that the mystery cleared up when a gentleman who lived three streets away from me brought the package past. Not only did our street names and surnames have nothing to do with each other, we also didn't know each other and he didn't even live in the same house number. For him, the package was placed on the doorstep for everyone to see. If the gentleman hadn't been kind enough to bring it over, I would never have gotten it.

An outrage. The delivery consisted of two 12.5 liter buckets of paint. These were simply put in front of the front door, even though it was pushed open. One star is still too many here. Dpd should take a closer look at the hiring of staff.

Very satisfied with product and with delivery, thank you