Doubletree by Hilton San Diego Del Mar Review

Kirk a front end manager cares alot about this hotel and the guest..sometimes managers dnt know whats going on and he cares so i was delighted to speak with him.thank you for treating good mr.kirk

Let me start by saying this hotel almost ruined my family vacation. I booked online at pricline paid nearly a thousand dollars up front, arrived noone helped with baggage had to load up my whole family's luggage after driving 5 and a half hours from Glendale Arizona! Then only to find hidden charges they charge 15$ a night for parking! After 4 nights thst is another $60 on top for parking they own. Then get to the room whole room smelled like feet and homeless were there,this is the Hilton they put me on the 3 Rd floor all the way at the end of the hallway. Pulling this huge baggag carrier because the bellhop called out that night to find the room small and extremely smelly, a vue of dead flowers, was supposed to be a vue of the pool afterabout midnight after trying to figure out where I went wrong doing this deal, I called to cancel the rest of the stay they then told me had to call pricline so after all that they didn't discount or refund me any of the one night of my stay charged me 230$ plus 15$, and I had no wi fi the whole time I was there took me 2 hours to sign up for Hilton honors which is a joke after I did all that the wifi find was so week it wouldn't stay connected , don't stay here place is bad, it's nice downstairs but the rooms are crappy and small I will tell everyone my experience, I had to rebook an air b and b and had a terrific time exactly after I left this place , Paris Hilton should be ashamed this place is a rat nest. My kid was crying because it was so freaking bad I'm like come on. On top of it after speaking with the downstairs they said to talk to the managment
In the morning then went down at 9 am to find out the manager is in a meeting for the next hour and a half which was probably a lie, then I carried all by baggage back down the hallway for my family because again no bellhop and checked out, I feel I should tell everyone that this place in precisely represented by Paris Hilton drunk used and abused with too much money
And overpriced. Never again brother.

Decent, but could use some love and updating. But I'd go back.

It was a great stay. Minus some minor customer service issues

Mosaic is definitely one of my new favorite spots in business area of Del Mar. Great food, ambiance, & service

The hotel room is a quiet and clean. I put four stars because the towels are too old need to be changed.

While this hotel was under a remodel when I arrived, it wasn't too bad, plus I got cookies when I checked in.

Awesome location. Very clean. Most of the staff was pleasant. The hotel bar and restaurant were very good.

Staff is very friendly and helpful. Room was clean and quiet.

It's unreal that there aren't at least small refrigerators in the rooms. How am I supposed to keep drinks cold especially if I'm staying for an extended period of time. And $12 parking for an open lot in which I'm staying at anyway...makes no sense. Other that the location is good and love thw pool area. But join the 21st century and put some fridges in your rooms!

Nice property. Walls are a bit thin, though. Got woken up by neighbors opening and closing their doors. Parking is very expensive at $12 per night.

Everything was to my liking. Room were clean and staff was courteous

Clean rooms, delicious warm cookies at the front desk. Pet friendly, but there's a $50 pet clean up fee that wasn't disclosed at the time of booking.

Attended meeting last night. Facilities were great and the food better than average.

Very nice hotel and very friendly and supportive staff! Facilities were excellent -- very close to restaurants if you want to walk! The restaurant and bar in the hotel are wonderful -- nice atmosphere and the breakfast is delicious!

The bed was real comfortable i slept like a baby. The breakfast buffet was great. Customer service was awesome

Check in is 4p. I had to basically stand there and make them check over and over to get a room by 515p. (I initially arrived at 315p and happily waited until about 430p but had to be someplace).
One of the elevators was broken, which just left one. The number of people packing into them was insane especially due to covid.
Had to drag luggage up the stairs.
There was no tissue in the room.
No mini fridge which usually isn t a big deal but because nothing is open for breakfast or lunch on premise, not having a fridge makes it difficult.
The smell of pot permeated the hallway. I usually write or say great things about properties but this is just too many things to overlook.

I thought it sucked..they had closed everything off for repairs and opend a room for check in that had no wait area..you had to stand like cattle in a row.. I had 3 rooms for my kids graduation. No where to visit. Or sit and relax.A rediculous Tent for a restaurant outside..no warning or discount for our troubles..absolutely the worst and rudest managers too. Horrible.

Nice hotel. The staff is nice. Restaurant downstairs for food and drinks.

The newly remodeled bar is beautiful, great beers on tap as always. Really love this place!

Beds could be a little more comfortable. WiFi was not free and also fairly slow. The pool area is very nice and service is friendly.

Very expensive compared what they offered. Also the parking 15 per night is too much considering the hotel is not cheap... Hilton don t need this extra charge... are hotels around not charging for parking or breaking the parking costs when you are regular guest.

Beautiful property. Reasonable price for location. Jonny the asst mgr was awesome. Will definitely return next time we come to the area. Love the cleaning measures they take!

Beautiful hotel. The staff are nice and friendly. My husband stayed there for over a month while he worked in Del Mar and it felt just like home.

A wonderful place, friendly staff, super clean and guest service appears to be the most important. Never a disappointment

The hotel was nice enough although the bathrooms are a little dirty and the staff is a bit rude

Well situated next to the 5, nice rooms, friendly staff.

Great Staff, Great Dog Friendly Place and Steps to Torrey Pines State Beach

Meh not extremely impressed, The guest service people are rude-beyond-rude, like my check-in is an inconvenience. Not overly impressed.

Attended event at DoubleTree Del Mar (San Diego). I was pleasantly surprised by the modern feel of the lobby. Great self parking lot. I plan on visiting to try their restaurant and for a stay!!

Nice place, got a good rate on Groupon. Clean, excellent service. Great bed. Nice bar and restaurant.

I was only there to deliver a pizza. It looked like it was a pretty good hotel though.

Nice hotel. Under renovation while here. Very nice patio and pool under construction.

Hotel under construction, would have been nice to know that beforehand. Otherwise, clean rooms, helpful staff, and good location.

Had a great stay and check in experience. The breakfast is good but a little pricey. All in all, I would stay there again.

This was a nice location. Staff members were friendly.

5th floor room was a bit noisy from "woosh" sound outside, probably the highway. All else good enough, convenient to office parks in the area and delicious chocolate chip cookie. I will say the $15 overnight parking put a sour taste in my mouth, seemed like a gratuitous add-on.

Very fast complimentary internet. Heated pool and hot tub. 24 hour gym and gift shop.

Dirty. God knows what the white splatters on the headboard were and the carpet had a stiffened brown stain. Have a look at this nasty TV remote. No security. Way overpriced for the amenities. Ugh.

The room was cozy, the staff was great and the breakfast was excellent. I will definitely come back.

I've always been comfortable here, ask for an inside room to avoid the freeway noise.

very nice. quiet and safe. staff, especially Johnny, was first rate.

The hotel room was relatively clean (more on this later) and the property had great ambiance. They also offer many amenities such as a pool, restaurant, and fitness room. Location wise I think you definitely need a car to sight see as it doesn't seem walkable to any attractions.

Room cleanliness was ok. The garbage however was not empty when I checked into the room so it makes me question their attention to detail when they clean. Also the room is connected to another room. Although the bolt on top was locked the actual door lock was not. Potential safety issue.

I asked to have a late check out and it seems my credit card was charged for it. But when I used my entry card to the room it didn't work anymore so I had to go back down to front desk to fix it. Not a big deal but a inconvenience nonetheless.

Rip off. Had to stay there for a "Stay to Play" soccer tournament. Exorbitant room rate for motel like accommodations.

The hotel was under construction, but the staff was more than accommodating to work around this. Overall a good experience.

good room and price. front desk people were very accomodating.

Attentive service but was under construction during my visit. Not many common spaces available during my stay. Rooms were clean and well kept. Beds were comfortable.

The pillows smelt like arm pit. The bathroom was only partially clean. The staff insisted they did not have ada accommodations for handicap son. And breakfast was good but server axle was in kitchen more than on floor was thirsty entire breakfast. Second star only for generosity of delicious cookies.

I usually enjoy visiting this hotel, but recent changes in hotel policy has made me unsatisfied in the operations of the hotel. Why do I have to pay $12.00 for self parking? I feel as though they are just trying to scam people out of money because just one year ago there was no extra charge for self parking.

Excellent so far. Everyone at front desk is friendly and helpful. Room is clean and nice and had plenty of towels. I wish the market was stocked up more often and with more diversity. Some kombuchas and healthy snacks would be a good edition especially since the restaurant is closed due to the pandemic. Obviously not their fault.

Great overall but a mini fridge should have been in a room booked for a week. Also, 5 days later they still haven't released the "amenity" charge on my CC from when I checked in.

Great meeting spaces AND delightful chocolate chip cookies

Very comfy rooms, everything was great the size of the room, bathroom, the amount of rooms. Only reason I give 4 stars the elevator took FOREVER. The breakfast that you can add on is so worth it for the price.

This is our third year staying here at this hotel with our girls Soccer team. I have had many experiences with hotels as a manager for our team. Most middle of the road. But with the DoubleTree Del Mar, it is all together an experience of greatness. Hands down from the sales staff: Barbara Lyons the catering staff: Kacie Nomura and Maria Bello to the room service: Diego. I cannot say enough great things about the entire staff. They are accommodating, professional, personable, and wonderful. We are definitely loyal to the Double Tree Del Mar.
Thank you all for doing such a wonderful job!
Audrey Arancio

There was a horrific smell in the hotel. They tried to cover it up with perfume like spray and turning temps down. Turns out there was a sewage line break. Disgusting!

We always stay here when we are vacationing in July, but we where here January due to a death in the family. Just want to acknowledge the amazing Front Office Manager Jordan Hovis. He was very professional and very sensitive to our situation. I can't thank him enough for all he did for us. Thank you.

The Hilton was dog friendly. My wife and I stayed the night here. We enjoyed our stay. The room was spacious. We had a king bed. Not much if a view but close by several beaches. We will stay here again they next time we visit. The staff was very friendly and took great care of us!

Picked up some friends here. Staff was very helpful and the facilities were very nice.

Disappointed: *Surprise $15 extra for parking *No refrigerator *No coffee anywhere *No microwave *No help with luggage *Only 2 towels *No floor towel next to tub (and slippery floor) I ve stayed in the area before, so my expectations are calibrated. Don t want to add more to not affect personnel that I m sure are working very hard and are indeed very nice. Redeeming facts: Gym is very nice, great walking trail nearby, you can get your morning coffee at the gas station nearby, and San Diego is awesome! Management, COVID is not an excuse for less but an opportunity to shine! Go back to hospitality school.
A note to the responder: it is not about first impression and the cookie you give. After 2 out of 5 days stay here, it is a lasting impression that counts. I recommend people don't stay here.

Telemarketing calls won't stop!!
I stayed here about 3 years ago. I gave them my phone number and now I receive daily calls that won't stop with promotions. If my number was not a business number I would change it. I have told them to stop so many times with no success. Don't stay here, its not worth it!

Easy check in. Beautiful presentation apon arrival. The room was clean and welcoming. The staff is incredible and super willing to help with whatever your needs are. Great place to stay! Very relaxing! The pool area is also very nice. Dining outside is available and comfortable. Good food. Work out room is exactly what I needed. Excellent place to stay!

We booked a room for 5 nights, but canceled and moved out after second night. There was no fridge, so we requested for one and 2 nights later we still didn't get it. Even if reminded. Also we were a bit disappointed that If you include breakfast, it's for 1 person per room. Also internet was really slow. But swimming pool area is amazing, room was clean and quite big.

Great property. Friendly staff. Convenient location.

nice and clean it was a wonderful place had a swimming pool kids love it food was good to staff was very nice