4 years ago
TOTALLY DISAPPOINTED WITH TOYOTA !!!
TOTALLY DISAPPOINTED WITH TOYOTA !!!
Our Experience with this Dealership, and Toyota Canada, that we're not happy about... My Fiance bought a 2016 Camry (new), and couple months ago it was totaled and a write off by the insurance. Emma had bought an Ext. warranty (and it's suppose to be refundable), when car gets totaled.. Well, she only had 40K kms on it (still in the factory warranty part !!), and Toyota only refunded her approx. 40% of what she paid for it.
OMG !! What a scam !! Except for few free oil change perks that come with the ext. warranty, it's main purpose is to cover repairs after factory warranty has expired !! And you can buy it later before the factory warranty expires, but they always say it's better price to just get it now and roll the costs into the payment, etc.. and it helps you later, etc... Well, it's a SCAM, if they start counting the Extended part, from day one and come up with some really Scam formula of how to pro-rate the warranty used, etc.. and scam you out of your hard earned money for something that really wasn't and shouldn't be in effect yet !!! It's a Toyota Canada thing, but DVN Toyota isn't going to bat for Emma and trying to get her more $$ back. She bought her first car there and then traded it in, lost money on trade and didn't negotiate on her new Camry (cause she didn't know she can negotiate or maybe shy to try, etc.. so they made really good Coin $$ on these transactions from her), and they can't go to bat for her now and try to get her full or 90% refund of warranty that's suppose to be for late, BUT Only bought up front cause salesman says it's beneficial to do now !.. Shouldn't they disclose how it works ?? Who reads all the terms before getting the Ext. warranty ?! Total Scam !! They should refund the entire thing, if not at least 90% min.
They only offered her approx. $1,142 from the $2,489 plus tax she paid for what's suppose to be for after factory warranty.. and then DVN said the balance of that ($1,400), they can, as a good will gesture, put it towards a new car, which is at least something, but forcing her to want to buy another Toyota in order to get her money back, that's rightfully hers anyway... and she loved her Camry, but a new car has to be her decision...
I or Emma will never buy a car again, with ext. warranty, unless the dealership puts in writing that the ext. warranty cost will be refunded in full, in such an event the car is totaled before factory warranty expires !!!
I'm sure many brands deal this (but maybe not), but this is totally a despicable scam system, in our honest opinion !!