Emil Adrian Oachis

Review of Don Valley North Toyota Scion

I have purchased a Certified Pre-Owned vehicle for...

I have purchased a Certified Pre-Owned vehicle form Don Valley North Toyota, dealership in 2013. Great customer service at that time. I have been advised to purchase the "bumper to bumper" warranty which cost me over 4.000 CAD. Over the years, slowly and sadly they've lost great people I dealt with (people that where the also the reason I chose that DVNT dealer-ship such as Sam Naouakil) including , the service Manager Bob Durston and others. During the warranty period, I asked them twice for help . The first time I had asked them to replace the rotors which warped after 4.000 km. I remember that I struggled to get one rotor out of four replaced "under warranty" due to poor design / materials, while I had to pay for the other 3. The second time my battery died ($100 CAD value) while still under "Bumper to Bumper " warranty and they refused to replace it. I tried to explain them (even spoke with the DVNT Manager) that after I purchased the piece of ... mind - "bumper to bumper" extended warranty for 4000 CAD they should pitch in and replace it. Of course they refused to honor their promise and successfully saved $100 CAD at the expense of loosing a customer. That was humiliating enough for me. so I didn't go back at that dealership until recently, when the rear coupling failed on my AWD Sienna. I called Toyota Canada to ask for help. I informed them the that the Coupling Sub Assy. broke and it was producing a whining noise. I clearly pointed out to Toyota Canada Customer Service Rep. that all the RAV 4' s AWD, manufactured between 2006 and 2012 had exactly the same problem on an identical rear coupling and Toyota did issue a Warranty Enhancement Program -ZF4 for all the RAV4's but not for Sienna. The answer I got from Toyota Canada rep. was unfortunately, a somehow polite but deeply disappointing one. "There is no such program for Sienna but if will be issued we'll let you know. Contact your Dealership and they might be able to help you with it... ". Sadly, the Toyota reliability myth belongs to the past so does the one that Toyota stays behind their product. Still I followed their advice and contacted, DVNT. After a chat with the new service manager, explaining all the facts, I got a quote of $1,193.53 CAD for the coupling which can be found at Toyota Parts Direct for $828.25 CAD. In order to show me how much they appreciate my business, DVNT quoted $470 CAD for labor (which is on the high end). From a customer perspective, I wouldn't recommend Don Valley North Toyota Dealership to any one. About their extended warranty "bumper to bumper" I would only say - WHAT A BAD EXPERIENCE.