Dick Masheter Ford Review

Jim Franklin was outstanding to work with. He was professional, friendly, thorough, patient, and very helpful. In my search for a new vehicle, I worked with many salesmen and women at different dealerships. My experience at Dick Masheter and the service Jim provided far exceeded any of my other experiences. Thank you Jim!

Went in to speak with someone about service on my truck. As I was standing back by the service desk I could hear a conversation between a customer and a service manager. All of the sudden the service manager became very hostile and actually yelled at the customer! The customer told the manager to not raise his voice at him and the manager continued to raise his voice and speak to the customer in a VERY unprofessional manner. I will definitely be going across town to another ford dealership. I couldn't believe that a service manager would raise his voice to a customer!

Can't believe the way their sales team behaved during my visit. I had one guy sit me in a tiny office (someone else's office) and then went god knows where.

After waiting in this office for some time, the occupant of that office came in, and seemed completely disinterested in helping me whatsoever. I walked out to the sales floor, and the original sales man was just hanging out chatting up with coworkers. I asked him about test driving a specific vehicle. I was told to wait in the tiny office again.

Now the office occupant comes back and I ask again about the test drive. He tells me the car is probably sold and that I would not be able to. Back out on the sales floor, the original sales person is chatting it up some more with the coworkers. As I'm about to walk out the door, he asked what's up. I bring up what the other guy says about the car being sold. He asked me to wait up a few, and he'd check it out.

So I'm now in another tiny office, and he walks in with a credit app and wants to talk financing and how much the car is going to be. I hadn't even sat in the thing yet!

Terrible treatment at a terrible dealership. Don't waste your time here - you will get as good a deal at any of the other Ford dealers anyway. My bet is, the other dealers won't treat you like trash in the process.

I went here to test drive a used car 5 years ago & the salesman didnt know nothing about the car. Every answer was "I dont know". So I asked is there an even SHORTER route back to the dealer. Off I went in my old 220,000 mile cadillac!

Great car buying experience! Easy to work with. Nate and Tyler were very helpful and knowledgeable!

Went in to have break pads replaced. Had coupon for $99 or less. Was told only with Ford credit card. Didn't say on coupon. Only replaced pads was charged over $400. Have 3 Ford cars will go to another dealership.

Great service department, good helpful people with a great attitude.

They didnt wash my car.....how upsetting ....i shouldve went to Lindsay honda they always wash your car !!! but 5 stars for the guy at the service desk super nice!!!

My husband and I both bought new cars last weekend here. Mike Carr was extremely helpful and made sure we got the best deal possible. We love our new cars and have been telling everyone to go to Dick Masheter Ford!

Tyler was very professional and a great salesman to work with. Had an overall perfect experience

My wife and I have been receiving services from Dick Masheter, including having purchased our current vehicle, a 1999 Expedition which runs like new. We tell all of our relatives as well as our friends to bring their vehicles to Dick Masheter when they need service and that they will not regret it. We are very pleased with the services that we have received. Fredrick and Nadine Martin.

Allen, Branden, & Jim are A+ salesmen. They were kind and candid and I did not feel that I was being taken advantage of like many other times in my car buying history. We just purchased our second vehicle from this dealership and would recommend highly to others based on my experience with the used car staff.

This company has been great to me while I was getting service done. Dave was the gentleman who helped me in the service department, if I had to get service I would com back again for the great customer service. Thank you Ford!

The salesman and everyone there was and they did everything I would definitely recommend them for anyone going to buy a car

Absolutely the best place to shop. I called a place down the road that had 7 acres of trucks wow rhe was rude i called Masheter from the time the phone was answered to the time we drove off was amazing.
Mike thank you

I bought my car here in 2016, i was supposed to be the second owner, come to find out three years later i was lied to when i bought the car and i am actually the third owner. Just annoying

Austin has the greatest customer service ! Need a new car, Austin Nichols is your man. Just bought a 2020 Escape! Love it!!

I had the worst customer service experience of my life at Dick Masheter Ford. I stopped in to get the paperwork for my lease buy-out. I had to speak with three different people, who did not communicate with each other. Each person passed me off to someone else until I eventually got back to the first person I spoke to when I entered the building. I was there for an hour and in that time I was told that I could leave without my paper work and later, my wife and I were yelled at by one of the sales people. Dick Masheter Ford is unprofessional, unorganized and unacceptable.

Our salesman was Gary Owens. This is the second vehicle we have purchased from him. He goes out of his way to be patient and helpful. All the other staff that we encountered were great also.

I wasn't happy with the cost, I called to see how much to get my headlights replaced ( which I purchased the bulb and brought it with me) I was told to me $60.00. when I bought the car I was thinking told the price it was done and my bill was $183.00.
$135.00 for the labor and $29.00 for a part?
What part. I was ripped off and I am going to repirt thus to higher ups in the company.

I had a great experience. I'm so glad Brandon is back.

Excellent service and very friendly setting. Did not take very long.

Will not consider this place again called and was working with a guy on a SUV and he was totally rude and then sold the vehicle and didn't even call to let us know

Very impressed with Brandon, and mechanics, had problem that could easily been dismissed, they took time to research another way, went extra mile...tks for your effort

Terrible experience with the service department. I took my truck in for an oil change and alignment. The reason for alignment was I replaced tie rods and wanted it aligned. 5 mechanics were walking around the shop not working while my truck sat there waiting to be worked on. When they pulled it in the driver kept revving my truck in the shop and 2 other guys came over to check it out. Upon opening the hood 2 guys were under the hood looking at my aftermarket parts while 2 other guys stood next to them talking about it. After the oil change was done they told me they couldnt do my alignment because all my tie rods were bad and i would have to replace them all. Funny because that was the reason for an alignment, new tie rods. When approaching my truck I noticed geasey hand prints on my hood and grille, oil spilled on my coolant reservoir, positive battery cable covers not put back on.

It took a 2 month s to get my car repaired and it still has the lights from the original complaint and getting an update on my vehicle was like pulling teeth. When I would call to get an update my advisor who I will not name never knew what was going on or never available. I still have issues with my car but don t want to return due to my bad experience with this place.

2017 ford transit with only 11000k. worst dealer u can buy from. they do a great job at selling you a vehicle. but when the time of you having an issue with the vehicle comes. they look for any reason to not cover you under guarantee. I'm the second person in our family to have issues with this dealership.

Have been a customer since the mid 90 s, purchased 8 plus vehicles. Very professional staff, always good service.

These guys were great. Very friendly. No hassle, no fuss, great and professional. Great conversation and I got the vehicle I wanted for a great price.

I like the sales and service people. They don't mind staying with you to help out with sales or service of your vehicle. They don't think your a waste of time if your just looking.

The warranty work on my 2017 Focus was completed as promised. I had a little trouble reaching someone in the Service dept. Long hold times.

I had to call the service department three times to find out when my car would be ready. When we showed up to pick it up, 3 hours after they said it was ready, it was not. We had to come back again later that evening to pick it up. Poor communication and follow up.

I leased a 2017 Ford Explorer from Dick Masheter on 11/11/2016 for a term of 3 years on or about 5/10/2019 this business was notified I was ready to term my lease early as I was interested in purchasing another make and model vehicle. I advised at that time, I would make all remaining payments as required. On 05/24/2019 the vehicle was "Grounded" (turned in) at the Dick Masheter dealership. I met with Ryan Grimm a sales Manager filled out a one page form and was advised They would take care of the rest. When I inquired about the final payments due Ryan stated because the vehicle still needed to be inspected, I wouldn't need to make the final payments to him but would receive a final bill from Ford Motor Corp. On 06/17/2019 I called Ford Motor Co. as I had not yet received a final bill. Ford Motor Corp's customer service associate advised me that the vehicle's lease was termed however, I would need to wait for the vehicle to go to auction because the information they received in regards to the term lease was " Voluntary Early Termination" and not any information that I would be paying off the remaining payments. I called Ryan on 06/17/2019 to advise him of what I was told by Ford Motor, he sent me a copy of the paperwork that was sent over to Ford Motor and advised it must have been an error on their side.

On 06/18/2019 I Called Ford Motor again to make the final payments on the vehicle and to advise on the email that was sent to their office by Ryan Grimm. The Ford Motor associate stated that because I was advised not to make the final payments at the time the vehicle was returned, the term reason reflects a "Voluntary Early Term" and not" Early Term, customer will payoff remaining balance". Apparently the difference in wording has a significant affect on how it's reported on a credit report.

Due to the inaccuracy of the above information my credit report now reflects, the Ford Motor Corp account still open with a balanced owed. This reflection has caused my Debit to Income ratio to almost double since I purchased another vehicle on 05/17/2019. Had I been able to pay the Ford vehicle off on 05/24/2019 which I could have done if not advised otherwise, my Debit to Income ratio would be reflecting correctly and my credit score would not have dropped from 715 on 5/17/2019 to 687 by 06/10/2019. Prior to this Ford purchase, I previously leased two other Fords none of which reflected this way on my credit report once turned in. Those vehicles too were turned in prior to the end of the lease term. I believe the above process was not relayed to me correctly by design. It is a punitive tactic used by the dealership as consequence for not purchasing another Ford vehicle. It would appear that because there was no profit to be made on your end, the required due-diligence to provide the most accurate information at the time the vehicle was Grounded was purposely deficient .

on 06/08/2019 I called Ford Motor Again to try to make the final payments I was advised I could not make the payments over the phone as the account has been closed, this was never relayed to me in any of the other conversations I'd had with the two previous Rep's. She stated I needed to now mail my payment in and once received it would reflect the account closed and paid, she had no information on if this would show as a late payment on my report or any other information as to updates that would be made to reflect the true standing of the account.

If your looking for a car this is the place to go . They do their best and make sure they give you the experience everyone should get when looking for a new car. Austin Nichols was awesome !

I appreciate that they moved my time up from 12 noon to 9:30 am on short notice. When I arrived, they began working on my car immediately (oil change), which is usually unheard of at other places. The Lady working the Quick Lane front desk didn't seem too enthused about providing me information about filling out the survey, and after asking several times, she still only gave me (uncertain) bits and pieces of information. I had to walk next door to get the details. Besides that, the AUTO service was great, quick, and fair. Very thorough, and the pleasant mechanic told me directly what issues my tire had. My husband and I always come here for his work truck purchases, car details, and service. Walked out at 10:55.

Call for a part that another dealer could order me was trying to find one closer . I was told by parts dept it's obsolete. How can one Ford dealer get it and another can't?

I had an appointment and was taken right in. I asked a couple of questions and Brandon provided good answers and also made a couple of recommendations.

Service was very slow. It's took 2 hours for a oil change and tire rotation.

Liked this dealership, pleasant and professional.Bought a vehicle!

Our 4th purchase at Masheter, and nothing less than exceptional! Austin, Wendy, Gene, Tyler, all wonderful! Austin was very attentive, respectful, personable and knowledgeable. This was probably the most pleasant car shopping experience we ve had! Not the most high tech, (Hi Tyler) but definitely the most customer friendly, down to Earth, no pressure experience you will have buying a car! Very refreshing!

The team always gets me in and out when possible. Purchased my Jeep from them 3 years ago and still get great service.

Went in for "the works"service package. To my knowledge everything was done and done correctly. They were also about $10 cheaper than Ricart. However, there were a few things I wasn't very happy with. When dropping the car off I had to ask how long the maintenance work would take. One would expect this to be proactively communicated. No one offered shuttle service even though I did select it thru the online appointment request. Luckily, my fiance was off and gave me a ride home. I was working remote that day but busy and expected someone to call and let me know my car was done. Nope, no one called, even hours later. I had to call them. I suppose that maybe when they gave me an expected timeline that I would come back at that time. However, with the service guy not providing a definite answer, I thought it was better I just wait. Yet, no courtesy call. When I arrived to get my car, I paid and was given the service paperwork. Later, after arriving home I reviewed the inpection report. There were multiple areas that indicated replacement was needed like cabin filter, wiper blades, nothing major but again no communication. Everyone was nice but the communication and level of service was lacking. Finally and on a more positive note, whoever the technician was, he thoroughly filled out my vehicle inspection sheet which made me feel they did all checks. It was easy to read and I was clear on any issues. I just wish someone at least said, "hey, there were a few minor issues we found." "Review the sheet, let me know if you have questions."

It was wonderful Mr.TOM DIGGS is really nice to work with .When I can I will go back to him for my next car

Austin Nichols took very good care of me! Got me exactly what I wanted and made sure to stay within my price range! Will definitely be going back.

Scheduling was a mess. I called on a Tuesday for an appointment on Wednesday of the next week. Instead, on the Wednesday the day after making the appointment I received an e-mail that I had missed my appointment--which wasn't for another week. I called to straighten out the problem. I received a confirmation e-mail. The date was correct, but the time was not. When I left the car I mentioned problems with the key fob. The clerk said he had not heard of that problem before. Perhaps the battery was low, and he would ask the tech to check it. The mechanical work was done without difficulty, but there was no note that the fob was ever looked at, and certainly the problem was not addressed. The clerk was nowhere to be found when I picked up the car.

Using Quicklane service for oil change, rotation etc. was fast and efficient.

Brought my girlfriend s car in for a 20,000 mile oil change, sat there an hour and a half for it to get done, when I finally got home it started blowing white smoke out the back. Brought it back and they checked it and couldn t find the reason. So four hours later I finally got back home. Not happy.

Fast service and we'll knowledged for a newer employ.

I went in for an oil change and could not be happier with the service. The staff were helpful and curious and got my service done in a timely manner. Will definitely come back.

Excellent salesman Allen and great finance staff that made magic happen! This is my second purchase and Masheter Ford has always been fantastic!

Used to love the place for last few years, but I'm on a stricm schedule and waited 75 min for my full synthetic oil change in my truck. To find out technician put the wrong oil in. Then waited for it to be drained and filled with exactly what I asked for. No discount was given from the dealership. Just "we are sorry". My time was wasted and yet wadwas compensated for it. Rest assured will be taking my truck to another Ford dealer.

This salesperson Garry Owens was very helpful and made my purchase very easy. Even though he was not related to the comedian Gary Owens is still told me a joke.

The Fast Lane services were spot on. Made an appointment for 8:30, arrived a little early, took the car in and by 9:30 the car was ready.

I had scheduled an appointment for Friday July 3rd at 7:00 am in hopes of getting in an out for my 40,000 mile service. When I arrived, there were already 12 cars ahead of me. When I told them I had an appointment at 7:00 am, they responded by saying that it is first come, first serve. Wish they would have mentioned that on their site. Ended up waiting for 3 hours.

I have not been pleased with the service and sales department from the time I purchased my SUV not friendly helpful or honest.

Prompt service. Done before I expected it to be completed.

Had over a 2 hour wait in the Fast Lane for an oil change!

I woud stay away from this dealership, they have trended downhill and only care about the sale, not the after experience or the customer. I dropped my wife's new $50,000 Ford edge off for an oil change and to check the rear hatch sticking to the bumper. I had a scheduled appointment, dropped it off at 8am and was told they were busy but would be ready by end of the day. No call, and the next day I called 4 times and kept getting told they would call me back. Finally my wife got ahold of someone on her second attempt who said the car could be picked up, they would leave it out and to just ask a sales manager because they would close at 6pm. They didn't even tell her anything about what they found or did to the car while they had it for 2 days.

So we get there at 8pm to pick it up because my wife had to have the car for the kids and herself. I went in and the sales manager, without asking my name, said service was closed and he couldn't help me. I told him we would have an issue if we couldn't get the car because it was sitting out in front as promised, he got angry at this and came around the desk and got in my face! A paying customer who's spent $50k on a car just a few months ago. I had to call the police because I felt so threatened by his actions. Thankfully they came and allowed us to take the car with the spare key. I have never in all my years seen actions like this before. Not only should that manager be fired but I should be apologized too. I have a feeling nothing of the sort will happen, now I will be taking my business to Roush ford since they care about their customers. Lost a life long customer, that's $600k or more over myself, my wife and my kids.

Great place! This will be the 4th car we have got from the Group at Masheter! From 2012 to 2020 we have always got a great deal. Austin worked hard to get me the deal I needed. They always go above and beyond.

Very good staff and worked well with the insurance company and adjusters and lit the fire under their pants to get them moving!

Very disappointed that I got off of work early on a Saturday to come in for an oil change and the gentleman that I spoke with at the middle desk on the left side of the lane told me at 1:30p that he couldn t fit me in, when I got there there was no line of cars waiting like there usually is and there were people standing around not working on any cars. I was told to come back on Monday, and when I got there there was actually a line of cars and I didn t have time to wait. Upset that I have wasted so much time to be turned away, will be taking my vehicle and my family s vehicles elsewhere from now on.

Always a good experience. Fast and friendly staff.

They were able to work with me and get me an unbelievable deal and service. I will not by another vehicle from another dealership again, that s how good these guys are.

The truck I now have was clean, fully serviced, and reasonably priced. I received more than top dollar for my trade in and walked off the lot happy and more comfortable. Props and kudos to Dick Masheter and his team. Ask for Austin!

Not happy 3 hours yesterday and 5 1/2 hours today just to get four new tires trying to buy for brand new Set of Michelin s $1200 and they vibrated really bad went back today they put on two different sets and they was no good and finally put Perelli s on and I finally got out of there. Took a day off work so I could get this done and lost $23.11 for 12 hours. I learned a valuable lesson not to buy tires from Ford. On top of that a sales person said they would pay half of my tire fee. And set me up with a brand new car with the same payments for six more years. Not very happy needless to say my blood pressure went up.

Great Quality Service..#1 in my book from getting out the car to getting into your new car and they continue to follow up to assure your happiness

Jeff Lee was the first to greet me once I pulled into the bay. He was kind, asked what I needed as a customer and took the vehicle VIN and mileage of my car. The work performed on my car was timely done.

This dealer is not trustworthy. They sold me a car their own service department replaced the speedometer. On the mileage disclosure form, they said it was actual, it in reality had over 30,000 more miles on it. The back brakes also didn't work when they sold it to us. Asked them to inspect it and they wanted to charge 6 times more than any other dealer. Feel extremely taken advantage of. Will never step foot in here again, probably won't buy a Ford again either.

everyone was very professional and polite and took very good care of my vehicle

Glad Brandon is back. I know with him in charge of my vehicles maintenance, everything will be checked & issues resolved if there are any.

Purchase 2010 VW Jetta I was talking for a payment price range around $250. They continually showed my cars beyond my price range all of the cars were all very nice. However do it to my credit rating they've worked with me for almost 3 hours to finally find a lender. My car payment is $369 and I also have gap insurance ..... thank goodness I got a raise and promotion at work or I would be unable to afford the car. I think I got a really good deal but, did feel a little pressured. I guess these are Characteristics of sales!! So far I have been satisfied with my car, I love it!

Thanks to the service team. They were quick and informative about my vehicle. Awesome guys work behind the scenes here. I was in and out within an hour. I love my vehicle.

This is the by far worst ford dealership in Columbus there a DISGRACE a bunch of morons in service dept had truck for 2 weeks to replace a transmission lead board Brandon the service manager is a imbusull has women call customers back because he dosent have the spine to do it himself he's a coward and a lying P.O.S. I just hope people get smart and don't give him the chance to screw them around like he's to I wouldn't let this company work on a bicycle seat

Great experience. I was in and out quickly and the service representative was very friendly and thorough.

Ryan and Allen in sales, and Tyler in finance were great. No pressure and easy to work with. Thanks!

Thanks for the Service Department and the excellent work and customer service that i received.

Did a good job received a checkup and a oil change in less than an hour.

They are always a great team. Good pricing, never try to over sell business.

I had a great experience today at Dick Masheter Ford. They were very professional with getting my key replacement. I would totally recommend they to anyone in the future.

Austin was an amazing help! In and out and made sure i was satisfied.

I Bought my work truck here and had such a great experience. That I thought I would also by my next vehicle here.
They beat every other dealership I had went shopping for my next vehicle.
I bought from them because of my past experience and the great deal that I received.

Austin and Brandon went above and beyond to make sure we found the vehicle for us at the right price. I went to just about every dealership in Columbus and still made my way back to them. Thank you for everything.

Excellent customer service and took great car of my truck

Austin Nichols was great! He made sure I had a chance to explore all available options of Rangers so I could narrow down my list of wants and needs. He very patiently showed me different models in the snow on Saturday. Great deal on a 2019 Ranger that I LOVE. Jim Franklin was wonderful as well. Great experience and would recommend Masheter Ford to family and friends.