DePaula Chevrolet, Inc Review

I purchased a GMC Terrain from Depaula a few years ago. I had several mechanical issues that led me to believe the "certified pre owned" inspection was not done properly or done at all. I bought the car late at night and when I saw it the next morning I noticed a pretty significant dent in the vehicle. My salesperson, Sal, promised he would "take care of this for me" and asked me to contact the body shop. The body shop said they had heard nothing from Sal and I would not get any sort of help to get this repaired unless they heard otherwise. I left multiple voicemails over the course of a month and did not hear back from Sal. After much frustration with this issue and many more, I left a review with Depaula's internal review service. I went into great detail about my experience with sales, my experience with service, etc....I received a call from a manager two days later, who called me and seemed to not even have read my review. He was defensive and clearly not listening, so I decided to take it up with GMC. They were absolutely no help, referring me back to the dealer every chance they got.

Despite all this, I decided to not publicly write a review... I blamed my own ignorance, not looking for the dent, not looking over my warranty terms , etc. I traded in the vehicle for a RAV4 with a Toyota dealer, after spending over a thousand on non-maitenance repairs and loosing an amazing amount of value on the vehicle over the course of less than 3 years. Now, 6 months later, I am getting calls from Depaula monthly trying to sell me services. I have asked 3 times for my name to be removed from this list, and have been assured it would be, and I am still getting calls. The experience was horrendous from start to finish, and I am still reminded of it by regular telemarketing calls from the dealership.

I bought my car from Alex Doin and it was a great experience. Levi did a great job as well getting me setup.

DePaula Chevrolet did everything they could for me. I would recommend to anyone who is looking to buy a new or used vehicle. Good people to do business with.

In the beginning of my car search I wasn't sure what kind of vehicle I was looking for. I found a couple online that I made an appointment to look at. When I showed up at DePaula Preowned Superstore they were ready with the vehicles I wanted to look at. Joe Fifield was very patient with me and all my questions. I was worried about purchasing a used vehicle verses a brand new one. By the end of the purchase I was sure I made the right choice! I was limited on time picking up the car - they had all the paperwork ready along with the car looking shiny and brand new! Nick was great to deal with on the financial end. They were both professional, pressure-free and had a fun sense of humor the entire time which made for an enjoyable experience. Thank you Joe and Nick - I will definitely refer you to others and be back when ready to buy again.

Everyone was very nice but we did have to wait for a while to pick up the car because he insurance co. was not cooperating

I I would like to thank Melisson Farilien and the rest of the
DePaula Chevrolet staff for an amazing experience. I never thought that purchasing a vehicle could be such a trouble free pleasant experience. I would recommend them to anyone.

Bought a used car from here last Saturday, not happy with this dealership so far. Told us it would have a full tank of gas when we picked it up...it only had half a tank. Told us the inside would be cleaned...it wasn't. When we test drove it, it was making some kind of brake noise...well, it's still making that brake noise that they "claimed" they took to their maintenance dept. and had it looked at and said it was nothing. Did their maintenance dept. even look it over? I have to question this since it's still making the noise.

My truck was in collision center for repair. The bodywork was beautifully done. Although it took longer then estimated and expected, I am happy. Thank you.

Once the issue was identified service was quick & efficient

Dave Plant in the Service department was Great he is the most positive and honest person I have dealt with. Great person to have on your staff.

Me and my wife just bought a 2020 trax from DePaula. We had a great experience with our sales person Anthony Lokie. We would recommend Anthony to all of our friends and family to come and buy a car! If you need a new car DePaula is the best! Thank you!

Awesome experience Mike Mederios was a great Rep! Definitely recommend

This is the second time I got a Chevy from Dario he is the best,I'm very pleased with the service he provided.

As always the red team goes well beyond of what is expected of him he is a asset to DEPAULA chev

Great experience from beginning to end. Damien DeDonatis was honest, educated and made it his priority to give us the best deal possible. I couldn't have been happier with the team work and professionalism at Depaula Chevrolet. I would recommend Damien to absolutely anyone! Thanks again for the great service, I will be back.

Wonderful experience working with Verrol Jackson and the staff at DePaula Used Cars! Went in to look at a 2014 Chevy Equinox is saw online. Took me straight to the vehicle for a test drive. No attempt to upsell or bait/switch. Let me know about other options but no pressure, just Verrol trying to get me into a vehicle I was happy with. Best car buying experience ever!

The facility is nice, but don't expect them to budge on their prices. They'll put the full court press on you to sell a vehicle so long as it is on their terms. If you don't buy it, someone else will, or so I was told. When you're planning on spending tens of thousands of dollars, they should be willing to negotiate, isn't that how these things are suppose to work? Guess not.

DePaula may be a great place to buy a car, but it lacks the ability to effectively provide timely service for its customers. I called for an appointment for a simple state inspection for my 2014 Chevy Traverse. I was told that there would be a wait of over two weeks for such an appointment. Not believing this was possible, I asked to speak to a manger and was told that DePaula lacked the physical capacity to handle the demands for service and, thus, the only alternative was to book appointments further into the future. She did offer me the alternative of bringing the car in without an appointment and they would try and squeeze me in. However, she could not guarantee whether they would be able to squeeze me in let alone how long it would be. This was not an acceptable alternative in my mind. If it took over two weeks before they could schedule an appointment for a state inspection. I would hate to imagine how long the wait would be to schedule a service appointment if my car required a major repair job or had some other critical issue to address. Needless to say, I simply called my local garage and made an appointment for the next day for the state inspection. Frank Putallaz

I worked at a GM dealer in sales when I was younger so I know the games very well. I walked out of many dealerships in the area. I found a winner in Depaula.

Very nice people. Service was a breeze. Did not wait forever. I was in and out. Great Job.

Thank you to the team at DePaula Chevrolet for making my first car purchase and the entire process completely seamless! I was under a tight timeline to buy a car as I make a big move from NYC to upstate and the entire process took less than 24 hours. Thanks again to Johnny and the team!

I purchased a used vehicle and ran out of gas after driving off of the lot. I called the salesperson that sold me the vehicle (it was after 9pm, I was there all day and not in the mood), he told me to keep the receipt for the gas and the gas can and they would reimburse me. I am not joking, this is how they handle customer service. My favorite part was when I was also told they were going to give me a 3 year warrantee and now that something happened to my car, the warrantee literally doesn't exist. This is the shadiest place I've ever had to deal with and I advise you to stay far, far away. The unprofessional-ism and lies are worse than I've ever dealt with in my life.

Outstanding! If u go in w an emergency they take u right away and great prices i will never go to another dealership other than this one

Excellent service, love that they send you a video of your car while they are working on it.

Damien was very helpful and made buying a car relatively painless.

Thanks for the great service experience! Although the deal had expired, you extended the time that I was eligible for the free oil change, tire rotation and check up. I appreciate it. Not to mention, the fresh ground Starbucks coffee in your new coffee maker was great and the people are all super friendly.

This is the 3rd vehicle my family purchased from DePaula Chevrolet this year. Each time my family had the pleasure of working with Mr. John Clay. He is a consummate professional who makes car shopping easy and stress free. I felt that he listened to my concerns about what I wanted/didn't want and price point. He was very knowledgeable about what was on the lot and was quick to find the car I was looking for. He even stayed late so I could come over to test drive it, needless to say I was signing paperwork that night.
I would highly recommend DePaula Chevrolet and Mr. Clay!

Just went and purchased my second truck through DePaula using Alex Doin as my sales associate both times. I had an excellent experience both times and highly recommend Alex as your sales associate. He will make sure to get you a great deal an enjoy your experience with DePaula.

I took my Truck in for warranty Repairs this week & found Dennis Walters of the Red Team to be very pleasant & customer friendly.
He even had his Tech, Gene - fully explain the work done so that I was more familiar with the vehicle.
They proved that they really care.

I traveled 3.5 hours to buy a truck from Depaula and it was worth the drive. Very friendly staff, organized and had everything ready for me to pick up. I would highly recommend this dealer and I will definitely buy another vehicle from them. Speak to John Clay in sales!

First time buying a car from a dealership. Marcus was a great help and was very patient with all of my questions. Excellent experience.

We ( me and my family) had the most wonderful expirience buying our car. Thanks Rachael Mayer for treated us as we were relatives and for gave us the best options and deals.. Thanks Nicholas Dileva-Cordi for give that extra mile to support us and Thanks to all the staff who celebrated with us... THANKS and GOD BLESS YOU ALL!!!!

We had great experience at Depaula. Especially with our Salesmen, Chris Miller. He made the task of buying a vehicle extremely easy. We test drove our vehicles and brought them home the same day. He was able to answer all of our questions. He also helped us on his day off!! Great customer service!

I had been referred to Depaula by my home town dealership. After seeing a car i was interested listed at a great price i went in and John was such a big help throughout the whole experience! Really awesome guy went through all the specs with me showed me around the facility and really helped me fall in love with the car I already had some interest in. If your looking to buy a new car and happen to go to Depaula I highly recommend having John help you!

Depaula chevrolet sales consultant Dennis Brown treated my wife and I with respect and professionalism from start to finish. All staff involved were professional.

If less than 1 star is available that is how I would rate the dealership. I was in today to look into leasing a Silverado. I waisted 4 hours of my day. I had an agreed upon price, approved credit application, and handed my payment of the down payment to the salesman when the finance guy came to me and told me that they missed quoted the rebates and then would not honor the agreed upon price.

I found Depaula to be a very friendly and professional dealership. My sales associate Ryan Farnan was extremely helpful and went over and above to help me get the vehicle I wanted. Everyone I interacted with were very pleasant and helpful. I never felt pressured at anytime to make a decision. I was extremely impressed with the facility and staff. I would definitely recommend Depaula Chevrolet for your next vehicle purchase.

Amy was a huge help. She set me up with a lease on a new Cruze. I love the car so much. It is my first small car and its amazing

Extremely pleasant. Everyone was very helpful, especially Anthony G., and worked with me to meet my needs. Great buying experience.

I have been taking my cars to DePaula Chevrolet for over 25 years for service and collision work. I have never been disappointed. The service department immediately attends to their customers as they arrive and give very accurate estimates of the length of time the service will require. I recommend them Highly without reservation.

Hey thanks curt love my 2014 cruze thanks for your help

I felt like I was being taken advantage of from the moment I walked in. Unnecessary tours of the facility and time wasting techniques used by the salesman were noted for what they were. However, I feel that Depaula has the best face value deals in the capital region, which I why I ended up purchasing from them.

I purchased a 2014 dodge Cummins July 21 2020
Drive the truck home on way home check engine light comes on by time I got home the dealer was already closed. Called the following day in regards to the issues. Took about to weeks to get sorted out finally in the process of the repair getting done .Dennis at service is really great and very respectful.

I was in to a NYS inspection and oil change and tire rotation, everything went well, other than taking 2 and 1/2 hours

DePaula and the sales team were a pleasure to deal with. I took receipt of my new 2013 Chevy Malibu ECO today, and for a change, I feel like they respected my business and went the extra mile to make sure I was happy. I have worked with Dennis Miller for a number of years now, and I was happy to learn that he was now in sales. Between Dennis and the finance manager, Jayson Newell, I was truly satisfied with my experience. DePaula has certainly earned my future business for sales and service, as always. I fully recommend them to anyone looking for a new care, or just to have your existing vehicle serviced. The Gold Service team has always treated me with professionalism and respect. GM almost lost me as a customer, Dennis and Jayson at DePaula brough me back to the GM team.

Salesman wasnt pushy in the least bit. I'm returning to continue possible sale

Typical, talk-out-your butt, car dealership. Walking in there were two salesmen talking to each other, we said hello and they looked us up and down and one said to the other, well I have work to do. Then the remaining one, yells back to some guy approaching, hey Johnny, they re yours.
Johnny seemed cool. Typical shmoozer type, he was training a guy named Eric who actually sold us the truck we chose.
Eric knew all details and specs about the truck. He had great suggestions that were based on our needs. The information Eric gave us in comparison of the two trucks was what helped us make our decision. Eric tried showing us the Colorado because he owns one, when Johnny jumped in to say, they don t want that .. we test drove a Silverado (which is what we wanted) and there was another for slightly less and a year older, we asked to drive it and Johnny said, you don t want that truck! We insisted to drive it for the sake of car shopping . Then he asked Eric to take us on a short drive.
What I did want was a comparison and to drive, at least two, not the one and only truck I drove.
I had a trade in, they offered me way under it s value, they forgot to include my pay off amount so we had to agree to a higher payment, then after shaking my hand and congratulating me that I am approved, he asked to verify the address on my trade-in car title. He took my title! Back at our place trying to come up with documents that don t exist, I was inquiring with Johnny about the value of my trade in via text and his response seemed defensive and he made statements such as, I gave you, $3700 off. As if my under valued trade in was something he was giving me. He then said, would you like me to raise my truck back to the original price?
Huh?! I m just trying to get the truck, man.
Johnny pleaded that, it was Sunday and he can t do anything because the banks are closed. We sat and waited for Monday.
Monday came and no one called me back about the truck. This is now 36 hours after we test drove and were approved , Johnny became a bit rude via text. Requesting pay stubs that I couldn t possibly have (I m a contractor and have off NOV, they want a stub within 30days) I had written letters from my employers saying I have a job and that I make 100k per year.... I proved my annual income multiple ways.
I asked if I could please just come pick up my title.
When I did, the financier came over to explain/defend themselves. He said, he took my title because he held the truck for me. Ugh! With the value of my vehicle???
Nothing I could say mattered, it was an argument if I did. The last thing the financier said that really got me was, hey we did everything we can.... you can t prove you even have a job.

Excuse me?!
I have a great job and by saying that you prove that you never had faith in me to begin with. You show me that you never worked for me. Why would you, if you don t think I have a job?

I called De Nooyer Chevrolet, and the kind lady Emily on the phone said, hmmm I m not sure why DaPaula would turn you away, we would love to have you!

SO WE BOUGHT A BEAUTIFUL SILVERADO FROM DE NOOYER!!!
Same day on Monday, we were In and out! Ryan in sales and Scott in finance must have a really good history with their banks because I didn t have to prove my income 10 different ways. They stayed late and worked magic. We got what we needed and wanted.

De Nooyer is only another 15 min away and WAY better. Oh! And they gave me what my trade in was valued at.

Read my review with De Nooyer!

Also I was never left sitting at Ryan s desk waiting and wondering. They communicate so clearly and have a really great process. No cheesy selling. Straight up car transaction. Easy. I LOVE DE NOOYER CHEVROLET!

Sincerely,
Sonia aka Rebecca since Johnny can t seem to get it right.

I went to DePaula Chevrolet on Friday 4/21/17. I just went in to take a Chevy traverse for a test drive. I met with Joe Tomaselli first who asked me some questions about what I was looking for and if I had a trade in. I told him I had a 2014 Chrysler 300 to trade and was just looking to do a test drive for now. He had me meet with the salesman Dimitri Kolomietes. Dimitri took me for a test drive in the Traverse and then we went for one in the Chevy Equinox. I knew right away the Traverse was the one I wanted. The only problem was, we couldn't come up with an agreed upon price for the trade in. Dimitri asked me to come back the following day.
I went back the next day and met with Dimitri and Joe again to see if we could work something out. After a very long day and a lot of discussions back and forth, I walked out of there leasing a brand new Chevy Traverse and being very pleased with the service and the attention that I received from the staff. Thank you Joe, Dimitri and Alvin Porter.

Terrible experience with their sales team. Communication was completely unorganized from the start, and then we were finally let a voicemail from one of their sales manager, John Klay. The voicemail was obviously not intended to be left, but in the background you hear him discussing with another employee about the money he needed to make off this deal and why- vulgar language included. We could not believe we were left that voicemail and instantly called the dealership to speak with the GM. Sure enough, got the GM s voicemail. Left two voicemails and heard nothing back. After this, I called requesting to speak to any one of any sort of authority. We ended up speaking with the head of the sales managers and he spent more time trying to explain how we perceived the voicemail incorrectly than he did apologizing to us for the insane lack of professionalism. The best part, was the guy cared so much that he was even calling me by the wrong first name. They took 0 ownership for their mistake, and went on to have a condescending conversation with me about why they weren t willing to make a better deal (as in take ANY money off the asking price) for the vehicle we were interested in. It s extremely disappointing to hear the conversations their sales reps are having behind closed doors which exhibits the exact opposite of what you look for when purchasing a vehicle. They absolutely cannot be trusted to take care of you at DePaula. Lack of honesty and professionalism. Will not be back.

I was in need of a car and DePaula Chevrolet was recommended to me by my son in law. He recommended I talk to Salesman George DeJesus. He had leased a new truck thru George last year and was very impressed with the service he got. We made an appointment with George and I was immediately impressed with the dealership and with the professionalism and kindness of George. I purchased a 2016 Chevy Malibu on January 9, 2017. I love my new car... a special thank you goes to George DeJesus!! Thank you for not being a "pushy" salesman with me to sell me a car. I will recommend you and your dealership to my friends and I will definately be a returning customer in the years to come! Thank you for a great experience in purchasing my car!!

Sincerely,
Cheryl Myers

I came into DePaula to look to buy a used car. The first car I looked at, I fell in love with. The service here has been excellent and the staff is genuine and caring. I worked with salesman Kirt Hackshaw, sales manager Mike B and the finance person Jason Newell, Jr. I feel confident that I got a great car and a great deal and I would recommend friends and family to consider DePaula for their next car purchase.

Both Damien and Stephanie were great to deal with. They made us feel right at home and found just the right vehicle for my son's 16th birthday. Definitely will be returning for future needs.

I had an incredible experience. Everyone I worked with went above and beyond to make sure I got exactly what I wanted. Thank you.

Mike D was an awesome salesman. I did have problems with my brand new truck leaving the dealership without the proper updates per Chevy. But they did make good on that and then some.

Bob Leonard was very professional,the tecnology expert was very professional. Good experience.

Staff has always been pleasant and professional to me. The Customer Wait Area is always clean and comfortable.

I was very happy with the service and they did not take all day to complete. Great job Jake

Chad the tech guy was great as well as Carl M the salesman.

Had vehicle in for service at Depaula. Received great service from Mark Rosebeck. Was prompt, courteous, and had me in and out with no issues.

Tho the staff is very friendly, the vehicle service is a little iffy. For the past 2 years I've had the same issues with the coolant and radiator which was covered by my warranty. But, they only were solving the symptoms and not the real issue. I come in for the 5th time and all of a sudden now that my warranty has expired they decide to tell me the actual issue with the vehicle. There's no way they by passed a cracked coolant reservoir 4 times and on the 5th time realize it. Major let down

As soon as I called to make an appointment get warranty work done, I immediately knew this service department was different! It was handled like a DOCTOR'S APPOINTMENT FOR MY CAR. I received an e-mail confirmation; I was assigned a contact/team,; and they called to remind me of my appointment the day before. DePaula's service department did not waste my time, and that makes me happy because I don't have time to waste.

I brought my 2019 Silverado in for a check engine light. I couldn't stay to let the technician find the problem because wires had to be traced. They put it back together, got me on my way to work. They scheduled me to return quickly and gave me a loaner so I could get back and forth to work. Fixed the problem, inspected my truck all in the same day. I couldn't ask for better service! Thanks to all involved.

Horrendous experience.

-Told us the car hadn't been serviced when we mentioned the check engine light was on, when we test drove it the service records were under the arm rest.

-Took way too long, no gas in the car, it was filthy, with garbage on the floor.

-Manager (Michael Sacco) was VERY rude had a sarcastic tone and was the major factor in us deciding to pull our deposit.

-As we're waiting around, manager comes in and starts talking in a very sarcastic tone to one of the associates in front of the customers.

-Then without asking the finance manager (Pat) throws a warranty i didn't ask for onto the bill and asked if it looked good to us. A FWD warranty at that, on a 2WD vehicle. Had to tell him i didn't ask nor want it.

-A waste of an afternoon, i will never return to DePaula again, nor recommend it to friends or family.

-Out of all the dealerships i went to Armory Garage was by far the best experience

Just purchased my third vehicle from DePaula. Great service department and great customer service. I have recommended many friends and family to buy from Roger and all have walked away new members of the DePaula family. Thanks again all!

Staff was very helpful.They were not pushy. Very understanding to my needs. They did not sugar coat. Very honest.

Damien DeDonatis was so good. He was the one who guided me all through until the end when my truck got totalled. The Manager was so great for giving me not too high monthly payments eventhough I got big gap. The whole team, I give them two thumbs up

Had a wonderful experience. Everyone was friendly and helpful.

Update- the starter failed under warranty. Chuck got me right in and repaired faster than I would have thought possible. They had me back on the road next day! Saved my weekend! Their "iservice" is amazing! Great communication channel! Another great experience!

Purchased a truck from Depaula last month. Worked with Randy and Tyler . Very fair price on truck and trade. Sales process was free of the usual... experiences... you get from most car dealers. They communicated great through the whole process. Phone calls, texts and emails were returned quickly! Pleasant and hassle free. One of a few times I have left a dealer feeling good about the vehicle AND the sales experience. They'll be my first stop when it's time to buy again!

Salesman Aram great to work with. Found offer on line that sounded too good to be true and fully expected to hear that truck was sold, however it was there and for that price. Kudos for being a stand up dealer!

Sales staff was discourteous. Basically did not give us the time of day since we are not top credit candidates.

My appointment was just a few days after my 2-year included maintenance period was over, even though I had tried to get in before the time ran out, but the scheduler wasn't able to fit me in. It would have been nice if the oil change and 22500 mile service was completed under the included service plan since I wasn't able to schedule beforehand. I'm not entirely certain I'll return to DePaula for routine maintenance.

They earned my business and Cordel even walked my dogs... Thank you!!!

Anthony Gallo assisted us recently in finding a new vehicle. His commitment to finding the right vehicle for a price that fit our needs was impressive! He truly goes above and beyond for his customers. HIGHLY recommend him!

Anthony Gallo was great as well as all the other service from the rest of the workers

It was a very pleasant experience purchasing a car there. Staff is very helpful.

UPDATE: I've emailed Andrew as requested below in his response and STILL RECEIVED NO RESPONSE. If this isn't an indication of their terrible customer service/resolution, I'm not sure what it would take to convince you. I cannot stress enough to take your car elsewhere.

I wish I could give DePaula Chevrolet zero stars. I would not recommend anyone to their service shop. Not even my worst enemy.

Earlier this month I brought my car in for old recall work that I had been delaying because just somehow I knew DePaula would end up making my car worse than before. Sure enough it happened.

While my car is old and has many miles on it, it's been more than reliable for the past nine years with minimal work.

I was told the same from Rob the blue team service leader.

However, when I got my car home, the cruise control had mysteriously stopped working. And then, yesterday, while my husband was driving the car and I was following, we discovered that the brake lights are randomly engaging and it makes it look like the driver is being reckless (he wasn't).

I've tried at least three times to get a hold of someone at DePaula to make this right but to no avail. I'll either get someone who says they'll call back (they don't) or get an answering machine which brings no response.

If you bring your car to DePaula Chevrolet you will end up with more work to be done on your car. Do yourself (and your wallet) a favor, find another mechanic or dealer. It's not worth it to give them your business.

Rashawn Champ is the best. He is the Chevy guy. If you are looking for Chevy go see him!

Very satisfied with their service! Dennis Miller was an outstanding salesman and was very helpful in finding the best of what we were looking for! Thank you so much Depaula Chevrolet!

Wonderful people to deal with. Dennis Miller was excellent. Knew what we could do and worked with us. Got a brand new Chevy first new car ever. Thanks to all at DePaula!!

I never tried so hard to buy a car in my whole life. Between My wife and I we called 3 times yesterday trying buy a volt and no one would give us the time of day because we were not there in person. I told them I wanted to buy today, I'm willing to put a deposit and send in a credit application, so all you need to do is run a couple #' s and we have a deal. It was probably the easiest sale EVER and they blew it. My wife works crazy hours and I just had my third spinal fusion, so it's not easy to just come in. I waited from 10am to 2pm and didn't even give me a Courtesy call back, but they wanted me to send in my credit application when they couldn't even give me the time of day lol. One of the managers "kate" was incessant that they couldn't sell any cars due to the snow because the guy that gives the deals is plowing lol. My rebuttal to that is we live In NY and no other dealership had any problem helping us. In the end we end up buying a volt from a competitor yesterday and it worked out so good that picked the car last night. I really wanted to buy a car from Depaula, but they are not willing to help anyone with special circumstances. I will never give them the time of day again. Here is pic of our beautiful Volt that we purchased from Denooyer Chevrolet!

On May 30th I purchased a 2012 Silverado 1500 crew cab. Pearl white color. It had runs which looked like surface rush. The sales person told me that they would sand blast it and under coat it at my cost. The truck seemed to be solid. About 2 months later my wife and I were on a drive stopped and I noticed rust bubbles on my driver side rear wheel well. I also noticed on the front half of the roof that the paint was peeling off. I called the sales person and sent him images of the problem, requesting feedback. His response to me was that he was sending the images to his manager and that he could not do anything about it. He said that I should call the auto body manager. I talked to the Auto-body manager who then told me he would have to talk to the sales manager, and that himself or the sales manger would call me back. They never tried to get in touch with me. I m writing this to inform anyone that is considering purchasing a vehicle from DePaula Chevrolet to stay away. Once you finalize your purchase, they won t help you. North Star Chevrolet helped my wife s Tahoe 2 months later, fixed a leak in the vehicle at no charge. My wife is extremely happy with her vehicle. Again, if you re looking for a vehicle you might want to go anywhere else but this place.

Thanks to Tyler Foster and Chad for their help with my new 2016 Trax.

Excellent experience with Dennis Miller and Chad (the tech guy).
Thanks.

Superior customer service. Jimmy and his team at DePaula went above and beyond to troubleshot our Suburban when arriving 5 minutes prior to closing with a check engine light illuminated. The professionals in the service department took us in immediately and had us on our way within an hour while with my family, 200 miles from home. Thank you.