DePaula Chevrolet, Inc Reviews

Great experience. Bob Leonard was tremendous to work with.

I have owned multiple Chevy's over the last 40 years and have been using Depaula for service for the last 15 or so years. They provide excellant service at reasonable prices. I usually see the service advisor Marc Rosebeck. He is great to work with.
Will let you know what needs to be done to keep your vehicle in great running shape.

Alex was a amazing sales rep totally recommend anyone who wants to buy a vehicle go see Alex goes above and beyond...

My salesman Alex Doing was awesome and did everything to make me happy and drive away in my new Malibu! #carbuyingexpert

Dave and the team were all excellent in getting my work done great people great dealership .

Alvin was excellent and really helped me out while purchasing my new car! Would definitely recommend him to anybody interested in buying a car at DePaula Chevrolet.

I want to just say thank you to Damien Dedonatis and George Polino for helping me get my new car. What a great team! If you're looking for something as thrilling to drive as it is to showoff, the 2015 Chevy Camaro can get the job done. Even the most basic model looks lean and mean, a testament to the power of the Camaro's design. Oh and Damien your bread was Awesome! Your really know how to make people comfortable and happy.

I make a appointment on Friday for Monday 12 noon. This was good. The customer service. I text them 2 times asking how the diagnostic went never respond back by text later the customer service man come and tell me it is my sonoser. And I text because I never received a video like the customer service man told me . So when it was done . He say I show u the video there was none. Then I told him at customer service man that he did his part but I was not going to give a good rating because of no video and did not respond to my 2 text so then the customer service man says and show me and tells me if I don't give a good rating he gets 40dollars taken out of his pay check he told me this 2 times so then I wanted to speak to the man in charge of the service department and told him that the customer service man make me feel bad but he want me to lie about my service. This is not nice . It is not my fault he gets 40dollars taken out of his pay for something they say they do and didn't. And then trys to tell me it was because I ask if it could be done by 2 because at 230pm I had to be to work this should not be a excuse for no video or reply to the text. So I told him I was not going to give a good rating because how he make me feel about the 40 dollars and no video and no reply to the text messages. This happened on Monday june 24 from 12noon to 2pm .

For the second time Dennis miller has gone above and beyond to get me in...1. The car of my dreams. He was able to get me into my 2010 zr1. 2. I went back to him with my leased ram (first lease). He then did not push me for a sale. He advised me to wait a little longer and come see him closer to the end of my lease. I did and now drive a 2017 Silverado at the payment I wanted and was also able to drive it home within 4 hours of the agreement.

Mike zanchelli is the best! I talked to him late on a Saturday and in this hectic time with everything happening he went above and beyond to make a great experience and very time friendly. Love the truck. Thank you again. Definitely making my next purchase at DePaula

Everyone was great. Sal was so good we came back in two weeks and bought another vehicle.

Rashawn helped me find the perfect car for me. Him and his team worked closely with me and kept me informed throughout the whole process. All staff were super friendly!

Damien, Manny and Randy gave me top notch service and gave me a rocking deal on my new 2019 Chevy Silverado 1500 Trail Boss. Service was outstanding. I would recommend them 1000x over and will go back again for future vehicles.

very impressed with the tour of your dealership and EVERYBODY was very friendly,

George Dejesus.. Great salesman and chad D is the technology wizard.. Very happy

Excellent , our salesman Carl Maucione was great and easy to work with.

Had basic routine maintenance. Had to have tires replaced and alignment done. The problem was explained to me by service agent Nate and service technician Jeremy. Thorough and very helpful. The work was done within minutes of their estimate. Good guys. Good reps for DePaula!

Nanaan was great! Friendly and willing to Answer questions! Our finance agent was also excellent. He did his job but also worked the deal around what we wanted!

Leased a 2017 equinox from Anthony Gallo . Great experience !

Great job and we had a 3 yr old with us fun 4 him 2 and we negotiate and came away with a new car

We left Denooyer with a quote on a new Traverse..decided to call Depaula for a second quote..I was told over the phone to come right down because they would "blow their deal out of the water!" I gave them the paperwork from Denooyer with all the "numbers" and monthly pymt options..after spending over an hour there, all they could do was match the deal!! The GM said, "Wow, they gave you a great deal that even we can't beat." THEY WILL TELL YOU ANYTHING TO GET YOU IN THE DOOR!!!! I was also told over the phone that the triple "000" down event included the Traverse, when in fact it didn't. Don't waste your time. Always get other quotes when making a huge purchase. We got lucky with Denooyer. They were very honest upfront.

Friendly service and staff great experience buying my Silverado what a great truck. Great sales staff.

Very helpful with showing all of the vehicles features and setting up onstar.

Anthony Gallo is the best! My husband and I purchased two cars from him inside a month and he made both experiences fast, fun and easy.

Very quick and efficient for getting a new car. The salesman Nick and his team really went to battle for me to get the best deal. Very impressed. This is the 2nd vehicle purchased from DePaula and we will never go anywhere else!

Service was as scheduled. I got there at 7:25 for a 7:30. I was met by service as soon as I pulled in the garage. Took an hour for a 10,000 mile service. After I checked out my truck was outside waiting for me. Also, the Iservice video was pretty cool. Thanks DePaula! See you in 5k!

I came to this dealer on the recommendation of a friend and with a modest budget. All the salesman were very friendly- special shout out to Dennis- and attentive. The process of buying my car was easy and painless and I feel confident in my purchase knowing Depaula Chevrolet will meet any needs that may arise.

Andy was an extremely helpful salesman and Chad was a great technology expert! Both exceeded my expectations when buying a new vehicle.

Dennis in the service department has also gone above and beyond to make sure any minor inquires I had with the truck where fully taken care of. He has kept me up to date every step of the way and taken all my concerns seriously.

I'd recommend DePaula for both service and sales to anyone looking for a new vehicle or to service their current one.

I set up an appointment online to have a 150,000 mile service done for $167.99 as well as a 4 wheel alignment for another $70.00.... I received a confirmation call to confirm my appointment time and everything i wanted done. When i arrived the guy i spoke with had no clue why i was there so we had to ring it up and then told me that the alignment $80 and that it was only for the front wheels. I had to pull up the website on my phone to prove i wasn't lying. I got everything for the right price but then i get a phone call telling me the service tech cross threaded 2 of my wheel studs and that it would be an additional $110.00 to fix it. I asked why i had to pay to fix something they broke and i was told that the tech didn't do it because he was standing there when it happened so it must have been done by the previous person who worked on it. When i told him that i was the last on to take those wheels off and that i used a 4way tire iron he pretty much called me a liar, but not directly. I feel like they tried to take advantage of me. But needless to say i left with 2 wheels on my car missing a lugnut. Both the front and rear passenger side wheels are currently being held on by only 4 lugnuts instead of 5

First time buyer and I couldn't have asked for better assistance!! Rachel was very helpful and understood what I was looking for. Definitely recommend her!

Ryan Farnan and the rest of the sales team we phenomenal. There was no pressure and they worked hard to make sure I got the car I wanted for the right price. Will definitely see him again when looking for a car

They sold my email address and now I get tons of spam/junk emails. I keep my inbox pretty tidy so it's just super annoying. All I wanted was a car.

Thank Chris Miller and Depaula Chevrolet for giving me the best car buying experience ever! Chris really made me feel so comfortable and confident with my decisions! He's definitely your go to guy for any car needs!

Damion was a great salesman. He helped me tremendously with my first car purchase. Everyone who helped me through this process was extremely helpful.

Melisson farilien was great to deal with made my car buying experience great. Highly recommended

Done in a timely manner. Greeted with a smile and the associate remember me as while from previous work done.

Very good experience! My third vehicle and will keep coming back. Thank you Damien DeDonatis and Chad the tech expert.

Bought a 2020 Silverado in December and couldn t be happier. Had a problem with the steering wheel locking up and they fixed it immediately. First service was on the house and very detailed. I ll definitely buy my next truck here

Never a problem with service.i have a problem with waiting over a week to get a oil change,furthermore taking 2 hours for a oil change is ridiculous..

I am very pleased with my experience buying a preowned vehicle from DePaula. I worked with Michael Medeiros and his manager Nick Dileva-Cordi to reach a reasonable deal for a price on a 2012 vehicle that included a trade in. Michael is a nice young man. Both were personable and professional, and I was treated as if I was buying the most expensive vehicle on the lot. One more thing to point out: The vehicle was immaculate and looked brand new even though it had 40K miles. Check out DePaula before buying your next vehicle.

The salesman I worked with was great but it stopped there. They have a lot of customer service issues and are very rude when you are seeking help. I still have had no word on my vehicle registration and only receive grumpy people who apparently hate there job. I cannot recommend this dealership.

Again the salesman was very kind and helpful. Kudos to Dimitri.

Honestly I adored the service. It's really pricey to get your car done there but if you need it done right and with videos sent on what they will be doing with the car then by all means go to Depaula Also shout out to Jake he is the real MVP and deserves a raise for putting up with me

My husband and I purchased a Chevy 1500 at DePaula Chevrolet. Anthony Lokie was our sales consultant. He was very helpful in our decision. We would highly recommend Anthony for anyone looking to purchase a vehicle from DePaula Chevrolet!! Great team to do business with! Thank you!!

Excellent, out standing above and beyond customer service from the service department!

Estimate was fair but beyond my budget for an old truck. The technician recommended a place to get what I needed as a "patch" for my problem and it worked out well. I just wanted to say thank you and would recommend DePaula Chevrolet to others.

Sooo happy with my service from Chris Terry and Anthony Gallo, two awesome guys!!! And I couldnt forget about Chad the awesome tech guy I had!!

I bought my last car from depaula ando I came back and worked with Sal who made myou experience once again excellent. Chad the technology guy showed me all the great new updates to the Traverse since my last one. Will definitely recommend these guys.

as a first time customer of depaula the service was great and very helpful. I'm very happy with the quality of service and my purchase. Would recommend this dealership the everyone.

Prompt, knowlegeable, 100% convenient service from Dario to Dominic toTom to Chad! Love DePaula.

Put a $500 hold on car to purchase. The deal never went through. Countless calls and emails about my refund never going back on my card. Had to file a fraud case on my card cause it s been over 3 weeks with no refund. Pathetic that s how they do business.

Great experience. Will definitely come back. Tyler foster, chad and nick from tech were all awesome

The staff at DePaula were outstanding especially Michael Cecchini....his knowledge and personality made the car shopping experience less stressful. I came into look at my options and felt like I was treated with respect and will recommend DePaula and Micheal to all my friend and family.

I brought m wife's 2018 Chevy Equinox in for a service recall (bleed brake lines due to possible gas build-up). I was immediately directed into the Service Bay and, once inside, immediately met by someone else who took me to the Service Desk area. Once there, I was immediately greeted and, after inspecting the vehicle with me prior to service, the vehicle was taken in for the recall. I was advised it would take approx. 90 minutes to complete the service, but it only took approx. 60 minutes! Once completed, the service rep came to the waiting area, brought me to the vehicle, explained the service had been completed, and thanked me for using Depaula Chevy. Pleasant overall experience!!!

Unbelievable buying experience once again. Made it incredibly easy to purchase from out of state and the car was delivered promptly. Thank you to Pat, Nick, Keith, Mike, Anna and Tom Restino for the car and all of your help. Would not buy a car from anywhere else.

I had a great experience ! My sales person Jose C. was very polite and nice. He wasn't pushy and annoying like other sales people. I recommend him to anyone. I love my 2014 chevy equinox and I'm glad I went to DePaula Chevrolet. Everyone there was very nice as well. Thank you guys !

Will never go back. Wanted to charge me 400 dollars to change a bulb in my right headlight.

I had Tyler help me out today along with other stuff. I have to say he did an AMAZING job in helping me purchase my NEW FIRST car !!! I wouldn't go anywhere else. I don't have great credit and they did EVERY AND ANY thing possible to help me out! Totally recommend .

My salesperson john clay explained the whole process very clearly,I did not feel pressured at all.We figured my needs and driving habits,to lease or buy.John was very helpful and knowledgeable as we're the financial people and tech guy who literally sets your smartphone up in your new ride.Also john gave me a tour of the whole dealership, pretty cool.I am very satisfied with the my experience at DePaul Chevrolet ,will recommend to friends and family. Thanks DePaula ,Joe Zielinski

One of the best experiences buying a vehicle, mike Donadio was my salesperson A+, great guy. Depaula Chevrolet and mike will change your outlook on dealerships. Thanks again.

Today I bought a 2015 Chevrolet Equinox. This was my second vehicle with DePaula, my Previous car was a 2015 Chevrolet Malibu. My Sales Rep was Dennis Miller both times. He is a stand up guy and will do everything he can to ensure that you leave satisfied with your purchase or lease. I was involved in a head on collision back in March 2017 which totaled my Malibu. I explained the hardship I was going through since my accident and they really went to bat for me. I cannot thank Dennis, the Financial Officer and everyone at DePaula enough for making it such a great experience again and doing everything they could for me. I will definelty return and refer everyone I know.

Bought my 2020 Cheve Trax in May, notice a noise w air conditioning system, and vibration on hill, brought car in for service on Thursday morning met with Michael Hunter set up free Uber service to get home. Mike called me by end of day to say they were working on it. I explained to him I need to run errands so they gave me a loaner. All and all I had the 2020 Chevy Blazer all weekend. Mike called on Friday with up dates he was very professional

DePaula is new to the Ford universe. This was previously Orange Ford. DePaula Ford is very professional, low pressure, has an excellent selection with good pricing. They get it. One of the best dealer experience I've had in a long while. Special acknowledgement to salesman Kevin Murrell, he's excellent.

My husband and I visited Depaula Chevrolet as a last stop in our search for a vehicle with AWD. I was somewhat discouraged and didn't think they would be able to do much since I had visited some other places and did not achieve my desired outcome.

My goal was to trade in my current car, a Nissan Sentra, which had about $6,000 of negative equity and get a used car with 3rd row seating to accommodate our family of 7. My credit needs some improvement and I didn't have much money to put down. We worked with Jay, who was extremely patient, optimistic and polite. He made us feel like our business was not just commission for him, but that our needs were a priority.

Jay worked really hard to get us approved and then introduced us to a wonderful man named Alvin. Alvin is the finance guy there and he was also very kind and optimistic. He was very determined to help us leave with something we could afford. Because of Jay and Alvin, we were approved for a 2019 Chevrolet Equinox LS. Although, I didn't get a 3rd row, we left in a MUCH better situation than we even imagined. They gave me more for my trade in than expected, so that my payments would be less, we have a 5 year bumper to bumper warranty and free oil changes/car washes for the life of the loan (which is 6 years). And our monthly payment is the best part! I would recommend this dealership to anyone looking to buy, loan or lease a vehicle. Jay is the best sales rep there. Alvin is a magic worker.

Jay, Alvin and Amanda thank you for your world class customer service and all of your hard work. Because of you, this dealership is a five star.

My experience was great i was kept informed about the process all the time

They were all fantastic.Dario, Chad & all the employees I worked with went out of their way to help me with my loan & to make sure I was satisfied.

I recently purchased a 2017 Chevy Cruz Hatchback Premier edition, and I couldn't be happier. Damien was my salesman and made my buying experience a delight. My wife had purchased a Cruz previously and we were so impressed with Damien's customer service that I couldn't wait to speak with him. He goes above and beyond for his customers, making you feel very important. Damien works hard and it shows. He is knowledgeable, honest, and works hard to meet your goals. The two times that we have dealt with him were my pleasure. I am happy to say that he is our car dealer, and also a friend. My wife and I will continue to do business with Damien. He also makes a mean loaf of bread.

The 5000 mile service was complete and very comprehensive. I was disappointed with the 18 Karat detail service. I picked my truck up and looked st the rims and there was still brake dust build up and the windows were streaked. Interior looked pretty good I'm just not convinced that is was worth the $200 price tag.

Very slick service staff but not effective. Treated me very well when I brought my Corvette in for service but did not look into my radio problem.
They said to bring it back another time. Its a 1 hour drive for me to get there, so to drop off my car for service its 4 hours of driving. So I called and left messages 5 times to make sure they were prepared, but never received a return call.
Also, both times I took it there I made an appointment for early morning so I could pick up the car at the end of day, but both times they didn't look at it until the end of day so it was too late to order parts for the next day delivery.

I had an excellent experience working with the sales team at Depaula Chevrolet. Very professional and great personalities. Thank you Ryan Williams and Nicholas Dileva-Cordi, you two are exceptional people and I look forward to working with you again when I purchase my next vehicle.--~ Justin Buck

My salesman was the best! He took very good care of me and got me exactly what I told him I wanted. Also, dropping truck off for some extras I wanted installed and they were right on it. Very good experience. This is mt 3rd new car from them in 5 yrs and I highly recvommend Depaula Chevrolet!!!

Anthony Gallo is a great person to do business with. Couldn't be happier with the whole experience!!!

We were looking for about a month for a car for our daughter. Manny was a fantastic sales rep. He listened to what we needed and kept in touch with us until the purchase was finalized. He was knowledgeable, courteous and not at all pushy. He understood that buying a car is a big investment. DePaula Chevrolet is a great place to buy a car!

I bought a Chevy Sonic from Lee Kallop.. one word.. AWESOME Great service. The finance manager there, Jay, did an awesome job and gave me a great intrest rate! Highly recomend them!
I went to Denoyer, and what a headache...
CHECK OUT DEPULA you won't be sorry!

I was not expecting to buy a Toyota Camry from DePaula, I did not realize how extensive their pre-owned vehicle business is. I came there because I searched extensively (mostly online) and they had the best Camry at the best price. I went there, looked at the car, and bought it at the advertised price. They did the financing at a lower rate than anything I could find. I highly recommend checking out this dealership if you are in the market for a new or used car.

awful customer service, I was charged an 85 dollar towing fee when I was not the one who called the towing company the colonie PD was because my car was in the middle of traffic with a dead battery and they could not wait for my insurance company to get a tow truck . I was told by TWO people I would not be charged the towing fee and still was charged $85. I called the service department multiple times asking to speak to a service manager and am being told there s nobody available and i ll get a call back, not one person has contacted me still. Definitely will never be doing business here again.

Great service, great people! Went to two different Fuccillo stores as soon as I mentioned pre owned, I was told "Sorry we can't help you . Went to DePaula dropped a $700 down payment, picked up my new car the next day. Mike Medeiros was my point of contact, great guy that doesn't spoon feed you crap. Straight up honest and helpful! Highly recommend Mike Medeiros and DePaula !

Our experience was excellent. Verrol Jackson was our salesman. He was very knowledgeable and helpful. No bs answers if he wasnt sure! We went in with our 2yr old and an approved loan. They were very accommodating to my daughter( even put on her fav movie) and managed to get me a loan with a better APR. I would def do business with Depaula again, specifically Verrol will be my new go to when purchasing future vehicles.

They took their time to show us the perfect car for us! Damien, Chad, and Thomas are the best at what they do, which is taking great care of their customers. We're always treated like family...or better!

called a week ago. asking about a new 4500 truck. i am told will have some one call you. no call back. called this week and the same thing. glad others have good experience with them. me i am done. will take my business else were.

1st oil change, tire rotation, and check up..took a little longer than I expected, almost two hours, but it was free!

This visit was to correct an error made by Depaula service on a previous visit. A very simple error of replacing the wrong wheel. This visit was to change that wheel with a corresponding swapping of that tire to the new wheel. I waited 3 hours. I informed the service writer that I would be waiting, I showed up 11 minutes before my scheduled appointment and it took many times longer than a local tire shop to do a simple change. Observed my vehicle being pulled onto the lift and having wheel removed 2 hours after I got there. Zero value of my time seems apparent by service department. This was a visit to fix their screw up and I informed of such. Other problem of loose exterior trim couldn't be fixed due to parts having not been ordered. This problem was noted by service writer on my first visit and is going to cause me to return for service AGAIN! Ridiculous.

DePaula Chevy always seems to have the customer's concerns a priority over anything else. I don't believe I have ever experienced anything that I disliked. Dave P. Always treated me like I was a good friend of his, and I don't think he has ever steered me wrong.