Review of Delatolas Express Cargo

4 years ago

Unacceptable.

Unacceptable.
IKEA said I would receive the parcel on Saturday from 2pm to 8pm. On Friday night DELATOLAS SMS sends me how I will receive another SMS with a 3 hour delivery window.
Saturday mornings, 9:00 to 9:30 make 9 phones (!) On my cellphone - I couldn't answer in the morning (which shouldn't matter, as I didn't even receive an SMS with the 3-hour window, but anyway it was arranged for 14:00 to 20:00 as mentioned above). After about 2 hours I receive a similar SMS to the one on Friday night that they will send me the 3 hour window for Monday !!!
After contacting them, they said that they can do nothing and that they will call me on Monday at 8:00 am and I have to pick it up to receive the order !!!

Just unacceptable!