De Goede Woning Reviews

I have been renting from DGW Zoetermeer for a number of years, I have never had such a poorly maintained home. The house was delivered very dirty, I had to pay a lot of money to make the house "habitable". The fencing in my garden also fell apart with misery. Not a nice business card for De Goede Woning Zoetermeer. Single glass with a lot of moisture and mold in the house. If you are offered a house by DGW, do not accept it! I also called once with a question about the water supply .... you guessed it ... I have been waiting for months for a phone call from DGW. I rented from vestia in previous years without any complaints. If I have the opportunity to move, I will definitely do this!

"Want its residents to feel at home in their home / neighborhood".
Your mission with strategic goals;
A suitable home
Pleasant living in the neighborhood
Living comfort
Quality of our service

I'd say start answering emails. I have been working since July 2020 and I only receive a response from my email has been forwarded to the team leader. Does that team leader actually exist? Really outrageous how tenants are dealt with. Everywhere I read complaints about your dealings with people. But that mission ... nothing, no service!

Just super bad !!! They never do anything about maintenance, call the same thing for years, increase rent but do nothing about the property. Also people on the phone are not professional.

In 4 years 9x (different) requests were made ... 1 was answered. Very lax, we pay for things that are never done and if you make a complaint about this, it will not be processed. Also homes are delivered very badly (previous occupant was good friends with the supervisor) garbage / furniture etc. of these people were still there when we received the keys.
Wasn't that neat and had to coordinate with those people when they could get this .... was the supervisor's word ?! But oh woe if we hadn't closed a hole .... bad company and as soon as we can leave here, they will never have a home again!

Very bad service gives the good home. Sewerage problems leading to bathroom flooding, which took 4 months to come into action. Clogged toilet and unable to shower. I was highly pregnant at the time, and it was not resolved until my son was 2 months old. The house was uninhabitable for months, it didn't seem to interest them.

Nor do they keep promises. If they say we call you back 100%, they don't call. With emails you can also wait a long time until you get 1 back. I now have damage to my laminate, which they do not want to do anything with. They will refer you to your household contents insurance, while due to their laxity I am now with this damage.

What a bad company. Do not want to think along with you, even if you have rented a house for six years. They do not know how to think along with the tenants. Instead, they are very good at referring to their terms and conditions. After all, the aim is not to help customers, but to make money.

They try to help you with everything they are reliable

What a bad organization. They treat people like you don't even exist. Do not take complaints seriously. Don't stick to building agreements and just do something. When addressing, they keep themselves stupid.
In other words bad through and through.

Last Thursday we had a very grumpy complex manager! I have been living on this adr. (Van Aalstlaan) for 13 years and have been asking for some problems to be solved for 13 years! Listed the most important problems at the request of the GDW. He walked into my house without saying hello, took the list and checked the entire list within 5 minutes, I've never seen anything like it. They had to be ashamed of themselves at the GDW Zoetermeer. They also do not come to the call appointments. deeply sad.

These people don't do anything for you. You stand on hold for 30 minutes and then act arrogantly. Pegs.

I have been renting from De Goede Woning for 5 years now and I am very satisfied with it. I also think the service is very good. There is a quick response to emails and serious thinking is done in case of problems.

Were here to bring my foster daughter the keys. Have been helped nicely. Nice head office in neat surroundings.

Promising many giving little makes a madman live in joy. Super poor housing association

Bad company. Do not help you for a moment and only think about how they should earn extra.

On the phone it is said: just drive by, but when you get there, you suddenly have an appointment .. What a communication ..

The appointment was to call at 9 am to allow the final check to continue at 11 am. Called fruitlessly until 9:30 am, not even a choice menu ... So there was nothing else to drive there!

always neatly on time but as soon as you have to get money from them difficult difficult and lasts way too long

There is no response to telephone and written complaints, are barely accessible or simply hang up again after 1 second. Got to hear from them that they "rent out bricks only" and so can't mean anything.

Have absolutely no understanding for their tenants.

Very bad service, on the phone they are very cheeky and indecent. First they say come by. And when you get there they literally ignore you at the counter. I have never experienced this.

People never rent a house through them here. They are scammers !!!!!!!!!!

Never experienced that a social housing corporation is so A-social. Not a hint of emotion, very bureaucratic and hiding behind "Those are the rules". They ignore legislation. Maybe a suggestion for a suitable name? I am for The Bad House. Very unfortunate and disappointing.

High rents for homes that are just about rotten inside. Mold, drafts, noisy houses. If you indicate that you get asthmatic complaints from the fungus, you will be told that you have to solve this yourself. Rental prices are getting higher and higher while homes deteriorate. Very unfortunate for such a large company that comes in every month. Wonder where that money goes if it's not even used to renew / restore / improve your home.

For more than half a year working on a complaint ... saying that it is unacceptable and action must be taken immediately ... then we get to hear ... we do not do anything with it ...
We are left with a lot of misery and nuisance and the only thing they do is catch money.

Terrible in one word. Do not respond to complaints. For years I have been paying too much for my block heating because the pipes of my radiators are connected incorrectly. Also the heating didn't work at all for a while. The contract states that there is a fee for this. Having requested this, never had no response. For almost a year, several times have been asked to divert the pipes. In addition, for the fixed fee. No sound. In addition, this house is extremely poorly insulated, so always blue-pelvis in winter, even with the heating on. But demand money. Chance-less organization.

A housing association that cannot communicate with each other at all. If it is not "necessary" to rent here then don't