"Want its residents to feel at home in their home ...

"Want its residents to feel at home in their home / neighborhood".
Your mission with strategic goals;
A suitable home
Pleasant living in the neighborhood
Living comfort
Quality of our service

I'd say start answering emails. I have been working since July 2020 and I only receive a response from my email has been forwarded to the team leader. Does that team leader actually exist? Really outrageous how tenants are dealt with. Everywhere I read complaints about your dealings with people. But that mission ... nothing, no service!