My wife and I went in on a Saturday to purchase a ...

My wife and I went in on a Saturday to purchase a vehicle and were greeted by salesman Ian Moore. Ian was personable while he was trying to sell us the car. Things change quickly when we start talking about money.

To clarify, I 100% understand this is a business and people will not always come to an agreement. It happens. With that said, once the sales manager decided to step in (Steve), things changed. I am all too familiar with buying a new car and trading a used one in. Of course the dealer is going to lowball you, that's just how they do business (even though they insult you 99% of time hoping you'll bite). I assume this particular sales manager decided he'd seen enough so he came over to strong arm us (no eye contact, very short answers). He quickly decided they couldn't help us (no harm, no foul). What followed was the disappointing part that showed a lack of professionalism and respect...

Apparently Ian didn't care for our style of negotiation and as we were standing up to leave and extending our handshakes, he was laughing at us. I'm not sure where this was in the "car salesman training", but that certainly won't garner you any future business. To us it shows a complete lack of respect and professionalism. And if my interpretation of the interaction wasn't enough, the follow up phone call the next day should let everyone know how it went down.

"Hi. This is Ian from Dave Sinclair, I hope there are no hard feelings from Saturday night, but I'd still like to get you into a car, let me know what it will take..."

I'd recommend that Mr. Sinclair and his managers teach their Millenial car salespeople how to be true professionals whether or not a sale was completed. People will return if the experience was pleasant, but I don't know too many folks who are going to let someone laugh in their face and turn around and hand them $50k.

UPDATE 3/21/2017:
I did receive a phone call from Mr. Hagerty which I considered productive. He assured me that they are taking the feedback and trying to learn from it and become better as a result. We spoke about the power of non-verbal communication and how it can make or break a critical interaction. Bottom line is when that employee is interacting with a customer they are the face of your company at that instant. I appreciated Mr. Hagerty's phone call and hope they are able to use it as a coaching opportunity.