Bought a car 2 years ago from dave edwards Toyota. Was treated wonderfully and helped by Bill Ledbetter and John David Ledbetter, traded that car into today And bought another one and of course per my request i got the 2 best guys again!!! Very thankful for their hard work and genuineness.
My salesperson, Thomas Hawkins,
did an excellent job explaining the features of each vehicle I considered.
He was extremely courteous and I never felt any pressure at all to buy.
After the sale, he immediately resolved a minor issue for me. He spent ample time explaining how to set up and access the car s programs.
Vince also did a great job in explaining the additional service warranty plans.
All in all it was a very good buying experience and I would certainly recommend Dave Edwards to anyone in the market for a Toyota.
I was traveling away from home on a short weekend trip when my 2020 Toyota Highlander flashed a start/stop system error on my dash. I needed to leave Monday morning, but was unsure if the car was safe to drive. I called Dave Edwards to see if they could squeeze me in for service and without hesitation the service advisor, Mr. Mike Towe, gave me an immediate appointment. They took care of me, keeping in mind I was traveling away from home. Spartanburg is lucky to have such a superior and thoughtful business as Dave Edwards Toyota.
Gave me a ride to work and picked me up.. had warranty work done at no cost all paid for by Toyota great place and top notch vehicles n great on gas
The best service department, hands down!!! They always go out of their way to take care of me!
Been getting service here for years. Always pleasant. Chris Shear always answers my questions and gives great advice.
I give 5 stars to Bill Ledbetter and John David Ledbetter for giving me the best customer service there is to offer!! They treated me like family and got me exactly what I needed and wanted. I am forever thankful for what they did for me and will never forget the genuine kindness I was given. Thank you both so so much!! I am truly so grateful!!
Always very easy and fast service! Mr.Edward himself is a very prime example of what his dealership all about.
Not recommended I went in there with
A Toyota lease issue and the salesman I spoke to tried to tell me the car is worth less than the leasing company says it is in black n white right away I knew they were shady
I mean come on its Toyota your not even going to value what's written down on a lease give me a break
Won't go back there again that's for sure!!!!!!
The staff at Dave Edwards are polite and prompt. At a recent routine maintenance visit, my Camry was ready in short order, and I was on my way with a bottle of cold water for the ride home. Their careful attention to pandemic precautions was impressive too.
Bought a used truck from them(2004 Tacoma), 1 Year later brought the truck in for a routine oil change, and had an issue with the headlights not coming on. They called me back telling me that I needed a new cpu and wiring harness that was going to cost $6,000, or one of the mechanics would "take the truck off of my hands" for $5,000 because repairs would be more than the truck was worth. I still owe $10,000 from buying the truck from them less than a year earlier. It's hard for me to believe that an issue like that didn't come up on there extensive multi point inspection. I just fixed the headlight issue for $420 at a place in Inman. These guys are crooks, all they want is to take your money. I will never do business with these people again!
Salesman Ronnie Ray Ray truly made our experience a pleasure!
I had an amazing experience buying a car from Dave Edwards Toyota!! Bill Ledbetter was awesome at helping me find a car that fit my needs in my budget. He did not pressure me to go above my budget at all! The only reason this is a 4 star review is because my husband and I felt really pressured during the financing part at the end to buy an extended warranty when we stated we didn t want it. Otherwise, my first experience buying a car was great! The customer service is superb!
Well I usually get good service here but today I got here before 10 It s almost 2. and I am still waiting for my car .. I came in for a oil change breaks on the front . And if you give them a hour for each job they should have been done around 12 to 1230 . With the equipment and people that works here maybe I am wrong but it shouldn t take this long... and I am still waiting #feelingupset
Great service just like the great treatment you get when you are buying the vehicle. Everyone is quite nice and the bottle of water is a special treat!
I had a very pleasant experience buying my Rav4 at Dave Edwards Toyota - so much so that I drove there from Charlotte, NC rather than buying from my local dealer. Roberto got me a good price and was nice to negotiate with (none of the stereotypical car salesman stuff I experienced at the local dealer). Eddie did great job getting me all set up and educated on the car. Vince from finance made everything very easy too. Honestly, I'll probably be driving the 90 minutes to Spartanburg for all my planned maintenance... Forced mini-vacation every 5k miles :)
I was in town only for the weekend and my mother had wrecked her car. We decided it would be best for her to take my car so she would not have a car payment and for me to buy a new car. I messaged Ronnie Ray Friday afternoon and told him our situation and what I needed. He worked with me over the phone into the evening and got everything ready so I could come in Saturday morning and finalize everything and not spend the whole day buying a car. It was an easy and quick experience, which is exactly what I needed before heading back to Chattanooga, TN in my new car! Everyone was great to work with!
I would highly recommend Toyota of Spartanburg for anyone looking for a new or used vehicle. Our salesman Scott Barnes was professional, respectful, and helpful throughout the process. Scott went above and beyond measures to help my family get another vehicle. We will definitely be back to Toyota of Spartanburg for our next vehicle!
Recently purchased tires and everyone in the service department was so helpful. We compared costs on all tires available and I made a good choice. Completed quickly. Thanks!
Top quality dealership and service. Always spotless. We've been doing business with them for 6 years. While you may get lower prices elsewhere, service work is always excellent. Nice waiting room equipped with WiFi, snack bar, free coffee, etc.
I just bought my 2nd car from there yesterday. William (Bill) Ledbetter was such a big help to us. He didn't stop until he had me in the perfect with the perfect payment for us. I will never buy another car without him in my corner. Thank you Bill!!!
Picked up my 2018 Tundra over the weekend. This is the second vehicle we have bought from Dave Edwards and were happy with not only the price but the service we received. Their sales and service departments have always been top notch.
Abraham was awesome! Very courteous and friendly. We enjoyed our visit and we are loving our new car! Thank you so much!
While i havent bought from there... Yet... While just shopping around, the salespeople aren't overly agressive and pushy, but theyre very helpful, knowledgeable, and genuine. I recomment Mr. Barns, and Mr. Biggs.
great CUSTOMER SERVICE IN THIS LOCATION. Bagels while waiting and nice convo with Chris Shear!!!
Today my wife and I went into Dave Edwards Toyota to purchase a Honda Odyssey that we found on CarGuru. Our salesman was Bill Leadbetter who was amazing. I called Bill on Friday to see if the vehicle was still on the lot, which it was. We got the financing out of the way before driving a hour and a half to do a test drive. Drove up today (Saturday) for the test drive. My wife and I decided to purchase the Honda. Dealing with the finance manager John David was an awesome experience. He interacted with our children as if he was a kid himself. John David was able to get our payments to what we wanted even with the extended warranty. They provided EXCELLENT customer service and have set the bar as to what I expect out of a car salesman and finance manager. Thanks again!!!
The best car buying experience! Charlie Tomey and John David Ledbetter were the best and most helpful.
Stay away!! This dealership plays very very DIRTY.
SCROLL DOWN, Lots of 1 STAR Reviews!!!!
1. They somehow convinced my partner that she needed to buy car insurance before she even came in, before they even agreed to a sales price or financing on the car she wanted to buy.
2. They pushed a car loan at her with a crazy 18%APR, and then had the nerve to tell her they were doing her a huge favor and the loan was COSTING them $1200, when in reality I am certain they would have been getting a big kickback for selling her the loan.
3. They then kept her waiting, and waiting, between meeting with sales people and finance people. This was really the only good thing that happened, because after a couple hours she finally got up and left, it was the only thing that saved her from a very overpriced used car and high interest loan.
Tony is an excellent sales guy! Made the process as painless as possible.
I really like the upfront pricing and the fact they try to let you know how long it will take. Now, truth is the app is bad so call for appointments. the app will double book appointments, not confirm times etc but the service is great.
Car was taken in for a recall fix...service was excellent, quick, and professional. Thank you!
Robert was very helpful but there are a few things I had an issue with. 1) grease was left on my door s inside cloth. They used a plastic cleaner on cloth and once it dried it turned out to still be there. Had to buy some armor all to get most of it off. 2) they forgot to put the engine cover back on my car. 3) didn t see anyone wearing a mask in the service department. Lastly, labor is very pricy. Dealerships are typically more expensive but I don t expect any of those three issues I had when paying at that premium. They were very friendly but the service I received left me unsatisfied.
This place is the best. No hassles, friendly staff and no pressure. Ben was the best. Explained everything about our new car. I would definitely recommend these guys to everyone I know. Might go on facebook and do that right now.
Endy made the experience worth shopping at Dave Edwards
Just got my wife her dream 4Runner and it could not have been a better experience. Jared Back was nothing but professional from hello to congratulations. He was very patient and answered all of my (many many) questions. He and management worked hard to get me the best price and financing (I ended up leasing based on the numbers they gave). Vince in finance was very thorough and made sure my family had peace of mind with the proper protection. Class act establishment. I have been in the car business for 13 years. I know good when I see it. These guys do it right! Thanks Dave and co.
Jason Karroll is a great salemans help in every way possible. Really went the extra mile ... ask for him thumbs up.
Everytime is a great experience. Will definitely recommend. Very nice and helpful staff. Kevin was a pleasure to work with.
Excellent service! Kind employees. Also take an interest in you.
JB is a great salesman. He is very good at what he does. We felt very comfortable around him. He explained all the options very well. We felt good when we left Dave Edwards that day.
JB was an excellent salesman and he delivered exactly what we were looking for! We love our 2015 Infiniti QX60! Everyone we felt with was professional and worked to build relationships with us!
We have taken two cars there now where my husband has had to wait over an hour for a tire rotation and oil change and he had an appointment both times. This morning he left the house at 6:30am to be there at his 7am appointment time. He called me at 8:13am saying he walked out and we will now be going to another dealership on Saturday morning since the car was still sitting there untouched for OVER an hour. The girl simply apologized and said he should try lunch time it is faster. Mind you last time he had a lunch time appointment and it was the same thing. No one wants to take personal time and be late getting back to work to get an oil change or in this case not get an oil change but just waste his time.
I visited Dave Edwards Toyota, in a difficult situation with my previous Dodge Charger. When I first arrived I was greeted with smiles on everyone s faces. The service was great Endy Gamboa took great care of us offering us water. He worked diligently on getting the right fit car for me and what would work best with trying to save me as much money as he could. I have officially have/witnessed 2 car purchases at Dave Edwards Toyota and have never had a issue with reliability. I highly recommend visiting and ask for Endy Gamboa
I decided to leave feedback because I m one who reads reviews and to determine if I want to take my business to a company or not. I ve been dealing with this dealer for 3 weeks and although after last Saturday I still was willing to give them a chance because of a very pleasant lady (Nathalia) but after being told on 8/31/20 that I would be getting a call back on 9/2/20 about another car and option I ve had enough. After going back and forth and talking to multiple salesmen, getting different information and quotes I finally emailed the GM. Nathalia spoke with him and originally, he claimed that he never got my email and then when he called and left a voicemail, he said he had gotten it. When I called him back after getting his voicemail his demeanor over the phone was cold and treated me as if I was a bother and he had better things to do. (I guess when you re in higher position you look down on others but that s just my opinion). He assured me that I would be dealing with the sales manager of whom I never have spoken to and Nathalia. All the while dealing with multiple salesmen which I had requested not to. I finally had the opportunity to go up on 8/29/20. Now previously I had spoken with a gentleman by the name of (Tyler) who said he would be glad to help me. Nathalia had assured me that he would take good care of me. Once I got there, I asked for her and was told she doesn t come out for customers by another salesman outside. I then asked to speak with, Tyler the other salesman told me I would have to go to the pre-owned side and go inside and ask for him. Once I got in Tyler came up front greeted me but treated me as if I was gum on a shoe and walked me back to his desk and told me he would be right back. When he came back, he had another salesman with him and said he would be helping me. Now I was Livid, because once again I m going back and forth through different salesmen which angered me especially since I explain very clearly and precise told the GM I did NOT want to be back and forth. So, I played it cool. Ronnie Ray the salesman I was assigned to was very nice and you could tell he wanted to earn my business. When I got back from test driving a Cadillac & Toyota RAV4 I told him I just couldn t make up my mind but I was told by Nathalia to get a quote on my car for trade. The guy took maybe 5 minutes came back in and offered me only $2000.00. Now before I got the quote, I looked at a Jeep Wrangler and after giving my information on my car I was informed they would give me $5500 for my car. So, I left and spoke with Nathalia on 8/31/20 I explained to about the incident with Tyler to be told he was with another customer, which I never saw him with. I went to go over to his desk and sit originally, then I am informed that his role had changed and that he was now working in The Internet department because of the traffic that has picked up online because of COVID-19. If that were the case, he could have informed me of that instead of making me feel like I was a plague or burden. After that I spoke with Nathalia about my quote for my car and was informed, they had given me a blind appraisal for my vehicle to begin with, especially if a customer asks for one. How could a customer whom never ask for that ask for a blind quote and why was it treated as if it was my fault for having four jobs, they wanted to give customers all the information available before they showed up. If that is the case, they provided false information to me, which is considered baiting the customer. Buying a car should be a pleasant experience with staff making you feel like you re the most important customer at that time, because they are trying to get your business. As stated, I still have yet to even speak to the sales manager with also.
Chris Shear is great representative in the service dept. thank you for what you did.
Dealing with Dave Edwards has always been very easy. During our purchase they worked with us to get the payment we knew we needed. Since then, getting a service appointment is just as easy. I can go online and pick my day and time for service from a calendar. Very, very easy. The people are nice and helpful and they move you through the process so easily. We will go back again when it s time for another new car.
I had a great experience dealing with the Dave Edwards Toyota group. Matt, Bill, and John David, we re knowledgeable about their products and sincere with their promises. You couldn t get the service I received at any other dealership. Real grass root stand up people. Thank you.
Great people and atmosphere. Very friendly and professional.
Charlie was very patient because it took about 2 hours to narrow down to one vehicle. I did not feel like it was pressuring he was listening to what my needs were and that I appreciate very much. It felt like how Saturn sales was.
Quality is important and being able to fit vehicle maintenance in during a work schedule is important. Calling ahead to get on the schedule is highly recommended due to the large customer base they service. If you can arrange to drop offf your vehicle, then I would advise it. They have a great customer lounge with an awesome Cafe. But 2 hours for an oil change on a non-brand specific car does seem a little lengthy.
Giving Dave Edwards a five for only taking 36 minutes and 8 seconds this time for my oil change.
my father was working with a salesman Michael and he was super nice. He went into the office and a gentleman in a suit was yelling at him and calling him a dumbass. We had to leave. I hope he sues your company for treating employees like that.
I am absolutely sure it was Michael. Looked like the guy was roid raging. My father and I were disgusted.
Absolutely wonderful from start to finish. Our salesman Matt Brady was verrry knowledgeable about the RAV4. Any questions asked were answered without hesitation. Hats off to him and everyone else.
We were very impressed with our service and how very professional everyone was
Best service I ve ever been to. I deal with Chris Shear every time I go there. We drive past another Toyota just to go see him. Waiting area is very comfortable and the cafe is great. Thanks Chris for your efforts in supplying the best experience in the automotive field.
Friendly environment, Abraham Torres is the best sales person, together with Mr. Farris made my son experience of getting his first new car a day to remember. I will recommend this car dealership to all my friends.
The people who work at Dave Edwards Toyota are the friendliest an most knowledgeable I know, I recieved the best service while I was there buying my 2019 Rav 4 hybrid ! I highly recommend Dave Edwards Toyota for your next vehicle purchase!! Thank you Dave Edwards! Charlie Tomey and Farris did an outstanding job!!
Car my son was looking at did not impress me.priced a bit high.
This is the second car we purchased at Dave Edwards. They are good listeners, patient, and we feel really want you (their customer) to be happy. We have taken our cars (the ones we moved here with from Florida 3 years ago and the ones purchased here) always to Dave Edwards Toyota for service and general maintenance and always left pleased, never try to push you into additional services. They always give you their recommendations targeting your needs and let you know what order you may want to prioritize if needed. We Love the Toyota product and service after the sale! With our most recent purchase, we traded in a 21 year old RAV4, that still has many good years to come!!!!! We look forward to many wonderful years with our newest Toyota purchase!
The service only took 20 minutes. The front desk explained everything to my satisfaction. Minus one star because they wouldn t give me a car wash with my service.
Short version of a less than standard experience. I bought a 2016 Tacoma, they got my money and promised me two items as I was getting ready to drive off the lot...(all weather mats and keyless entry fobs). Five days later, I get a call to come pick up the floor mats...BUT get a phone call to explain that they can't honor the keyless entry even though I was told by my salesman and one of the sales managers that "they" (Dave Edwards Toyota) would "make it right" for me. They made it right alright. And because I left negative feedback on their response customer service email, I then received a call from my salesman...I said "hello", he said "I thought we good?" Needless to say, I won't even be going back for my free tire rotations and oil changes. I'll take it to another dealership even if I have to drive an extra 45 minutes. Sorry, not sorry. Get that commission and go back on your word! Sad.
Five star service!! Ask for Kevin Hood to have all your needs coordinated timely and correct !!!
I always have fast and courteous service at Dave Edwards. I drive from Greer to Spartanburg because of their superior service. The waiting area is clean and all staff are friendly.
**BEWARE** I did a lot of research on the vehicle I was looking for before going to the dealership. I was greeted promptly by the salesman who was very nice throughout the entire process. I told him which vehicle I was interested in, explained I had got an e-price online and I told him we could do the application. Fast forward about 30-40 min and he brings a paper back from the sales office. I was shocked. Not only did it have a price above msrp that was on the website, I had to prove by requesting another price from this dealerships website to be shown to the sales manager that the price I said was true. I was then told by the sales manager that the vehicle I was looking at was not a vehicle that is normally discounted but he would take the loss of the deal would go through. Then comes back with another paper with outrageous pricing on it and tells me I should pick a cheaper car. I get my situation was a unique one and I knew all of my facts before visiting but for you to try to blatantly overcharge a customer for a car that you advertise a different price then make the customer prove it to you and then tell the customer that it s a mistake and should not be discounted on the website is bad business. It makes you look like you will cheat customers when you can just to make a sale and not maintain the reputation that you supposedly have. My family and I have purchased 7 vehicles from you and after today I will not return. You have lost my trust and I will not do business with someone who tries to deceive or cheat a customer out of money!!!!
The best car-buying experience I have had in many years. Beginning with the Sales Associate, Matt Brady, he was a top-notch salesman; VERY knowledgeable about EVERY aspect of the vehicle, and VERY competent in answering ALL questions that I had regarding the vehicle. Continuing with the business manager, he, too, was top-notch in ALL aspects of the business of closure on the sale, VERY courteous, responsive and competent in ALL questions I had regarding the sale, warranties and protection of the vehicle; a real pleasure to deal with BOTH of them and Dave Edwards Toyota.
THANKS FOR A GREAT EXPERIENCE IN CAR BUYING. BRUCE MCGUINTY
You can't stop the alien. Son I'm an alien son P.S beat me up Scotty your full of bolony
It is always a pleasure dealing with Ronnie Ray he is very knowledgeable and patient we looked and test drove 5 trucks before we picked one. We felt no pressure from him. And we believe he got us the best deal possible.
Extreme long wait just for a routine service but friendly, apologetic employees
Excellent,
The day I brought my suv in for service, I was experiencing a cold. I was taken care of in record time and was even offered a bottle of water before leaving. I appreciate the personal atention. I would highly recommend.
Thanks to the Service Department.
I would highly recommend
I take all my vehicles to Dave Edwards Toyota because of their expertise and the timely & excellent service I receive each time. Keep up the good work!
The service rep Mark Rhea is very professional and accommodating, however after an oil change we noticed a dent in the passenger side of our 2018 Platinum Tundra. We requested to have camera footage pulled to see when this happened, you can see the dent was not there when we pulled in but that was the only footage that they had available for us. Mark had to get his service manager for camera access who did not speak a word to us or even help Mark use the system. That's very poor service from a manager, in my opinion. Mark stated he will speak with the operations manager and get back to us tomorrow about possibly getting the dent out. Will update review depending on what happens tomorrow.
Update: lol at the owners response because we saw the tape. But Mark was great and deserves kudos for his professionalism and took care of us, and is the reason for earning 4/5 stars. We were in and out in less than an hour and the truck looks how it did when we arrived for the oil change yesterday. Good job Mark and the repair people. Still a bit dissatisfied that the management didn't speak to us and the owners response but I guess they have more important things than their customers.
Very pleased with the service at Dave Edwards Toyota. Tony Jackson and John Ledbetter were the best professional and friendly people to help me get the kind of car I wanted.The best decision I ever made was going to Dave Edwards Toyota!!! I love my new car!!! Thank you!!!
We have a 2007 Avalon and a 2015 Sienna serviced by Mark Rhea at Dave Edwards Toyota. Great dealership to do business with. Great Service. Great people. Great facilities. Thank you Dave Edwards Toyota.
I experienced great customer service and prompt service also. My car drove like a new car when I picked my car up from the service department.
One of the best car buying experiences I ve ever had thanks to the best salesman, Thomas Hawkins!
daveedwardstoyota.com
