Darvin furniture Reviews

We have.shopped at Darvin for several years and have always been pleased with the furniture, value, and sales personnel.

The lady I had was very nice but she was training someone I dud not have her full attention. Big sale I did not get anything off i bought a whole frontroom set.6 pieces.

The friendly service without pressure allowed us to easily find the exact deal we were hoping for.

Darvin has such a huge selection to choose from and everyone there is very welcoming and helpful. We will definitely go back there for future purchases.

Gerri was very knowledgeable and patient with us. We were able to find the perfect mattress within our price range.

Ken was very knowledgeable and directed us to what we were in search of.

We never felt that Ken was a pushy salesman but made us aware of various options. Overall we had a good and pleasant Sunday experience at Darvin furniture.

Thanks
Tom and Helen

I would like to thank Clinton Gillespie @ Darvin Furniture for putting in the work. Very professional, courteous and all about business
Thank you.

Kevin was instrumental in is actually purchasing the furniture that we wanted. He was honest about the availability. Additionally, he was patient with us, as we were very specific about our preferences. We were able to find a comparable furniture that would arrive within one week! We are pleased with our purchase and the assistance Kevin was able to provide. We will be purchasing from them again soon.

Mattress staff is excellent. Very professional. Selection is enormous and lots of better mattresses at all price points.

Great service! Rebecca was very helpful finding me a set of chairs in which I had been searching for. She went above and beyond my expectations! Give this lady a raise! Five stars! *****

Placed an order for furniture 4 months ago as Christmas Surprises for my children one being my college student, it was to be delivered in Nov. while she was home on Winter Recess no call from the company stating the furniture would not be available or in stock on stated time frame ( Nov. 23). I reached out to Darvin and was notified the expected arrival date would be mid Dec.. Needless to say as of Dec. 21 no furniture no call with updates so I called to see if it would be delivered before Christmas to be told the delivery is now expected late January. Not only is the Christmas/ Holiday surprise ruined....My college young adult leaves beginning of January so she won't get a chance to see her new furniture. Terribly disappointed although I know things are a bit different with less staff, etc...I would have expected the furniture by now and updates for good customer service. I had already cancelled one order because it was taking longer than expected. The second order was ordered 4 to 5 months ago. Not one call of customer service nor updates provided.

Truly Disppointed

Linda Pecho was extremely helpful when I was trying to order my furniture. She verified exactly what I was looking for, swiftly created the order and had it processed.

So I recently visited the store because I've purchased furniture for my new home and my mother has always done the same but this time it was different, hence the one star. So I go in looking for my previous sales person Napoleon, who was was very helpful but was not there and they introduced me to another person. I wish I knew her name but oh boy what a disappointment. I was looking specifically for a piece of furniture and told this person exactly what I was looking for and my price. As soon as she heard the price what a look of disdain. You see I had done my research and I could've gotten exactly what I wanted within my price range or a little above but I wanted to know my options. She quickly directed me to the fabrics to choose for myself. She didn't walk with me and even said I'll be right back. Not 5 minutes later she's 50 ft away helping another person. I guess my $6000 I'd already spent there meant nothing or maybe it was the color of my skin. I dare not go there but nonetheless choose wisely who you talk to cause apparently they don't care much for those who they think will not purchase anything or of lesser costs.

Grey bluish sofa and yellow graphic pillows bought at Darvin. Large ottoman that matches the pillows and curtains were purchased on Amazon. Throw rug at Menards. (Books were placed on rug edge to flatten). $1827 total for all. Extra pillow from (Marshalls a few weeks later ($40)

Kevin (salesperson) did a great job. He was knowledgeable, courteous & efficient. July 4th sale made our multiple purchases affordable & fun. Great stuff at Darvin. Glad we went back there a second time to make the sale.

The sales man was wonderful, the sales are great and I m very happy with my daughters twin bed with a bookshelf headboard. Darvin is a great store.

Did a good job other than stripping all the screws so I can't take it apart. Nice and rounded out torxs. I love it

We had Josh Hughes and he was absolutely wonderful!!! Salesmen like him is why we never go anywhere else!!!

We enjoyed working with Rebecca at Darvin Furniture. She responded quickly to my text inquiry and is knowledgeable about all merchandise.

My experience at Darvin with Jon Ennesser at the Orland Park location was pretty good. I appreciate the time and service!

Our sales guy, Calvin Johnson was awesome. No pressure, just answered our questions and even helped plug in the recliner that was not working so we could test it out. Great deal getting 55 months of interest-free financing.

Nice selection, but terrible communication after a purchase has been made. Don't bother leaving a VM on their system as they never return calls. I have made an inquiry via VM and through their online system about the status of my order, and neither have been responded to.

Worked with different salesman, Chuck and Phil, both were knowledgeable and catered to what we were looking for.

We had a great experience today at Darvin in Orland Park; our sales associate, Bill Darcy, was beyond helpful and accommodating in helping us find the perfect pieces for our new home! Bill was beyond knowledgeable in the items offered at the store and helped us find exactly what we were looking for! We purchased two leather sofas and an extra large dining set that will be delivered to us THIS WEEK! So often you have to wait weeks for your new furniture to arrive, but all items were in stock and Bill made sure to set us up with times that work with our busy schedules! We are very much looking forward to our new items to arrive! Thank you Bill for an easy and enjoyable shopping experience!

Whenever I need something furniture related, I always go to Darvin. We have always, always been able to find whatever we need there. Wonderful store.

From the moment I walked in the store I felt a racial vibe, which turned me off of the whole shopping experience. I was given the only black salesman in the place and all the white employees didn't have any time for me, they barely wanted to help me or look at me period. I will NEVER come here again

Always find what we want at Darvin and are always treated well by no hassle salesman.

Our sales consultant Willie treated us very well and explained everything you need to know about mattresses and took his time to inform us on various options. He made us feel good with the selection process. Would definitely look him up when shopping for mattresses.

I went in pretty much set on an extra firm queen set for my guest room. I had spoken with Chris Harris prior to my arrival, so I patiently waited for his assistance. There were several mattresses on display to choose from, although I eventually decided on a Restonic, flip-able, Chantelle XFirm Queen set. It has been delivered and I am quite pleased with my purchase, I tried it last evening and it was very comfortable! I recommend shopping here for your next mattress.

Our sales consultant James Passarelli was very knowledgeable and helpful with our home furniture purchases ....I recommend working with James if you go and shop at Darvin s in Orland Park.

I had a wonderful experience at Darvin and James Passarelli was very helpful and patient throughout the entire process.

Dorian was AWESOME! She was very knowledgeable, patient and kind. Found the perfect pieces for my home at a great rate too!

Sales person was very helpful, furniture was delivered quickly with no problems. Will go back and recommend to others.

Very friendly and quick service, even on a busy Veterans Day Sale Sunday.

I am very satisfied with Darvin. The furniture I selected was in stock at their warehouse & it was delivered promptly. Other furniture stores I visited stated that factories were running behind due to closings during Covid and I would not receive it for the Holidays. Darvin has a large selection and I was able to select and receive promptly what I wanted.
I Darvin !

Placed an order for furniture back in the beginning of September with a delivery date at the end October. Called the week before the date and was told that the date was pushed back to the middle of December. Never received a call. I canceled my order and never received my refund. Followed back up a week later and was told the cancelation was put in but never approved. I asked again to have it canceled and wanted a follow up once it was completed, with no response.

Connie was great. She was extremely efficient and knowledgeable

survival of the fittest.
give great service for years take care of the customer you survive.
having bought stuff from darvin through the years I can say that 100% of certainty as I see the news that art van is gone bankrupt closing all their stores.
Indiana Illinois to Michigan and. it once again darvin still strong and still successful.

5 star furniture store, Quality selections of furniture and accents, excellent customer service, highly recommended for your furniture needs.

MICHELINE is an amazing sales associate! Love y selections and her knowledge of the product! Store is easy to maneuver will be back!

My husband and I saw a sectional on Darvin.com so we made the trip to Orland Park to see it in person and sit in it. We loved it and the color is perfect. Our sales lady Connie was very helpful and accommodating.

Paul's absolutely fantastic. He followed through with every step from ordering to delivery. We're definitely coming back to see him soon

Nice furniture..clearance furniture still over priced

Terrible service at this location. I ordered my furniture in June, and we are nearly in December and I ve yet to receive my furniture. That s not the main issue, what makes me even more frustrated as a consumer is the fact that for the past 6 months not a single person from Darvin reached out to me to update me with my order status. When I call I get placed on hold for at least 30 minutes and they end up hanging up! I have to go out of my way to stop at their store and wait in line to get an update on my order. This is by far the worse retail experience I have ever experienced. I am in retail myself and I would never ever treat any of my customers the way I have been treated here. When I voice my concerns no one cares to assist and they simply tell me if you would like to cancel we understand. Rather than trying to assist me and help me with my order they are encouraging me to cancel my order, not sure what type of training some of the employees at this location received, but I would not recommend anyone do business here.

Salesman was very helpful, thorough, friendly, & professional. Quality furniture at a reasonable price.

I had a great experience looking for new couches the salesman was wonderful. I love the store and employees would highly recommend this store.

Excellent sales Quality merchandise been buying from Darven for 15 yrs

I called on the phone to place an order for pick-up. Spoke with the nicest man who assured me my order will b ready for pick up. Wonderful experience!!

The salesman Phill spent a great amount of time with me making sure I was purchasing what I needed and went above and beyond.

I came into the store in orland with a problem. I was taken care of by Julie Anne Novak. This women went above and beyond to help me. She spent well over a hr trying to figure out my delivery woes with different managers. She came through, i ended up buying a couch to go with my other purchases and got them all delivered on the same day. Holy Sh@t i was blown away with that. She made my night all that were involved made my night. Thank you thank you so much!!! I will be back!

Darvin furniture sold furniture to my parents when I was a child. We have purchased furniture from them in recent years. A relative of mine has been working there and was just let go. Darvin does not pay their staff. They work on commission only. They sent out pink slips in the mail this last week. I understand things are bad for everyone. I don't understand how a family business that sells furniture to local families can be so cruel. Things are awful for people. Your staff should be treated with respect and compassion. Why couldn't you call people in for a Meeting? Shame on you and your terrible behavior!

Debbie Cline was so patient and attentive. Although we came in with approved financing and the bedroom set that we wanted in mind, we ended up going a very different route due to potential delivery timing. She was amazing! And everything else went smoothly as well!

Excellent selection. Great prices. Cory the salesman was a pleasure to work with.

Great experience. Only thing I would say is it took a little longer for someone to help us than we would have liked.

Vic our sales representative, was very kind, helpful, and not pushy. He made us feel valued and respected. Haven t received our furniture yet but so far we are happy with the service.

Busy, just browsed. No purchase experience. Large selection.

Our sales person Pete C. Was fantastic. Pete helped us find the perfect bedroom furniture quickly and easily.

Saleswoman Ms Rose was a pleasure to work with and made sure I left a happy customer!

Excellent service, Josh Bernal always assists me and my family. From the first time we met Josh, his service is phenomenal that we always ask for him. The other salesmen and saleswomen were amazing they greeted us all over the building and the young man that was at the front entrance was awesome-greeted us in and on our way out. Nothing like great service makes you want to spend spend spend!!! We love Darvin, great selections.

I ve been shopping at Darvin furniture for the last 20 years. They are always professional and courteous, and their Furniture is very high-quality. I highly recommend.

We had struggled finding the right sofa and recliner for our traditional living room at other stores. Darvin had it for a great price, but the displayed model was not the color we wanted. The sales associate Lori pointed out to us that our color was available. So happy she was there to help. Thanks, Darvin!

Great financing options, customer service, and products. Highly recommend.

My salesman was excellent and I would have given 5 stars but the wait to do a credit application was ridiculous. I finally gave up and paid cash. Overall everything was great except the wait time

When our family needs furniture we can always count on Darvin having what we need and a good price

Great experience!!!
Helpful staff!!

Would recommend this to everyone

Service was great, customer friendly Items are beautiful, prices are most affordable for us.
Thank you for allowing my wife & I to be a part of the family.

Joan Spite our sales associate was extremely helpful and friendly. She made it a pleasent shopping experience.

Anne the sales associate was extremely informative and helpful with my selection and purchase

Ed was phenomenal! I will be sending all my family there when they need new furniture. He was genuine, very informative, and wasn t trying to pull the typical give me your money sales. I would definitely come back but only for Ed! He is what all sales need.

The sales are great. Found a 3 seated love seat in brown.

My salesman, Mark Bieganski, was terrific! Thanks so much Mark!

Were met and greeted by a sales rep (Connie) who guided us through our purchase. She was very knowledgeable of the products and also possessed great design skills. Our experience was quite pleasant.

Pete C was my salesman. He was both friendly and personable. Smooth transaction and pleasant experience.

Linda was absolutely wonderful, I will be using her every time I go back to Darvin for any of my furniture!

Bought what I was looking for I went to the warehouse pick it up and out i went. Excellent service ,nice place and people to do business with.

My appointment was yesterday morning. My salesman was Jay who called me numerous times on Friday to get this set up for me.. he was informative & easy to work with. Brad also did his part in cleaning the area I used & wiping my license & credit card & making the whole process run smoothly. I will be picking up my front room set later today & I m so excited to get these new furnitures.. thanks to both of you!! I love Darvin!!!

Mr AlBert was a very nice sale person.He was patient and he didn't rush me.Each time I asked him a question, he answered them very professionally. Thank you mr ALBERT.

I had a very pleasant experience on my most recent trip to Darvin. I encountered numerous salespeople on the floor who all said hello and asked if I needed assistance, without making me feel as though I were being hounded. I felt at ease and was allowed to shop in peace until i was ready. Bonnie and Luke both provided excellent customer service, which ultimately lead to me making a purchase.

Purchased from the clearance section at Darvin. We were looking for a great deal on a sofa and chair that could be delivered quickly. We shopped around and found a better deal here than other stores that will be delivered in a week. Very happy with the style, quality and price. Quick delivery sealed the deal. I highly recommend.

Low pressure but very helpful, excited for my new dresser!!!

My nephew ordered a couch, loveseat, coffee tables ,and dining room set back in June. It s now November and still has not recieved his loveseat, nor dining room set. He has gotten such a run around and no one calls back! I have noticed on google and yelp, alot of other customers are having the same issues. This company should not be taking any orders if the they can not fulfill them. Darvin keeps using covid as the excuse, but they can not sit and take customers money ,if you can not make a customer whole. I also have called them and talked to many sales managers and still no answer. I now have much documentation at this point. Is this a scam??? In fine print on their website says, (which I copied and pasted ) 10% off discount is on certain manufacturers. As a result of the disruption in the supply chain caused by the COVID-19 Pandemic, many manufacturers and their suppliers are experiencing delays and longer-than-normal lead times ranging between 4 to 16 weeks. We apologize for any inconvenience this may cause. Every effort is being made to ensure orders arrive as soon as possible. MY NEWPHEW IS WAY OVER THE 16 WEEKS!

I will never shop from this franchise again. I purchased a dining room table 2 1/2 yes ago, that started peeling on the top. No trauma to the table nor do I have children but the coating is flaking off. I contacted the store and they told me the 1 year warranty has expired. Tables should last more than a year. They refuse to repair or replace the table, I m livid. This is poor customer service and I advise everyone to buyer beware, they don t stand by their products.

I was not pleased at all with Greg the salesman. He consistently gave my son and I the impression that we were bothering him with questions and appeared to be in a rush. I live in North Carolina and I was communicating with him by phone while my son was at your location. I asked him to give me information about the mattress and he basically said that my son just needed to lay on it to see if he liked it. He provided no information as far as selling points or features nor discussed the warranty. Initially he said that bed which we were purchasing was in extremely poor condition. Then all of a sudden he changed his tune stating if it was him that he would purchase it. He made us feel as though he was only I interested in the sale. At one point he asked for my telephone number and my son did not provide the area code. Greg got smart with him and told him that he should have given it to him initially before providing the number. This is the second purchase that my sons have made from your company and both transactions was completely disastrous from beginning to the end. I will never shop at your store in the future nor will I recommend it to anyone.

Tara took amazing care of us! She worked with us on our custom order making sure we got exactly what we wanted.

Sales team was responsive and helpful. Found a sofa I liked, but was not in stock (8 week lead time).The salesman was accommodating though. He offered flexibility in the purchasing process and an incentive to buy the item I wanted. Overall good rating, just wish there was more of a selection of in stock items.

Rich was able to find the items I wanted over the phone with just me explaining the item. I didn't know the make of the item, just that I saw it on the floor a couple of days ago! He did awesome and got it all ordered for me! Excellent service!

Ken Jones was phenomenal. I had gone there 3 days earlier and was able to browse without hassle. I came back later in the week, and thought I had my mind made up when he showed a different, more contemporary & elegant bedroom set. I ended up choosing his suggestion and I absolutely love it. The payment process was streamlined, and took only 10 mins. Delivery could have been as early as next day, but I chose 4 days later. Overall an awesome experience.

I had given the store a 5 star. They have great merchandise and sales representative are very friendly. When it came to dilevery day, they did not dilever all items. I tried calling and they just pass you from one person to another. Very unprofessional!!!!

Fernando Flores is personable and knows how to listen to customers needs and styles. Thank you for making my living room purchase easy and fun!

We purchased two couches and a chair in July... we were told it would arrive late September due to Covid delays. We understood and said that would be fine. That date was pushed to October... then December... then Mid January... then again to MARCH! We had to cancel as we have been without couches in our brand new home since we moved in in July. I understand Covid delays but it should not take 8 months to receive couches! We never received updates without having to call ourselves. They did try and help by giving a VERY small discount and allowing us to pick from in stock supply (in stock supply was not at all to our liking). We are so disappointed because we love Darvin. But we will seriously be re-considering using them in the future. It s a shame

Stay away from this business!
Unless you're buying an item to take out the door with you, you will NOT be happy in the end. Salespeople are friendly and helpful...until you pay them. Once they have your money, you serve no purpose and are discarded, regardless of whether or not you've received your delivery.
We made a purchase in July, were told delivery by end of August, but are still waiting nearing the end of October, and not once have they reached out to us through all of it. I called them two days before the original scheduled delivery date (it took several calls to different offices) and, after the run-around, was told it would be another month. "It's out of our hands," as is, apparently, the ability to contact their customers.
Second delivery window comes and goes - no word from them. We call and get the same excuses.
We've only received information (always vague and always deflecting blame) when we have contacted them, never the other way around.
You'd get better customer service if you picked a sofa out of the dumpster.

Excellent service! I recommend going to see Mr. Calvin Johnson because his assistance was phenomenal!!

Phillip Aurelio was very knowledgeable and had great customer service! Our purchase of living room furniture was a great experience.

We ordered a sectional at one of their big sales and paid in full. That was in JULY and it is NOVEMBER 9, STILL NO SECTIONAL. They keep sending us sale brochures but can't deliver. That's deception.

Great selection and Thomas my salesperson did a great job!