Darvin furniture Review

I've shooed there in past too. Jay and Connie(I've worked with her in past to buy powered recliner set) are amazing!

We always receive great service from Darvin. Furniture. We have been customers since 1994 and have never been disappointed. Their selection of furniture and prices can t be beat.

The salesman Ed was extremely helpful and wasn t pushy in anyway. Very pleased with everything

I'm so glad to see everyone in the store had mask on Customer service was on point every question I asked I got the answer I was looking for Thank you miss Ivery .

Ron Schmit is an excellent sales person. He is very knowledgeable about the furniture and is a patient sales person. He is not pushy at all.

Darvin is the place to go for the best selection of furniture. I always find what I m looking for and the sales people are so helpful. They leave you alone unless you need them instead of stalking you like some other stores do.

Largest furniture store in the area, nothing in stock but that's everywhere

Excellent quality furniture and so many choices. Great service. Always delivers when they day they will.

Our salesman Peter Mark was great-not pushy and made good recommendations on fabric type for our furniture! Soleil was fantastic in helping us pick fabric colors and coordinating prints that will work in our room and even helped us with paint colors! Can t wait to get our new furniture!

Sales staff is well prepared for helping find the right mattresses at the right prices and no "hard sell" towards customers

Very courteous, prompt, and thorough in providing assistance when placing an order.

As always Darvin sales people and other staff did a great job helping us. Couldn t ask for a better experience.

Rita was the best! Welcoming and very knowledgeable! I purchased a mattress and headboard. I had a price range and I wanted an adjustable base and Rita gave us options and didn t go over. She delivered service within what we asked for. No pressure no gimmicks was a 5 star shopping experience. And got delivery in 4 days. Thank you !!

Purchased two mattress, box springs, bed rails, and two bedroom sets back in July 2016. Not even four years later both mattress were going bad. Contacted Darvin and sent them pics. Due to COVID had to wait for an inspector to come take pics etc. Called Darvin back with 7 business days. There were no follow up calls with me and they did not contact Premier Inspections (they claim Premier did not contact them) and they even said they do not have any notes. Mind you Darvin was paid on-time (financed) no missed payments. I had to file a complaint with the IL Attorney General's Office of Consumer Complaints. It seems they give you the run around and hope you actually go back there to buy more of their "furnishings". After the brief runaround, I did get a call back again any reason not to honor. They do not honor the warranty and will find any reason not to repair or replace. DO NOT BUY FROM THEM. Currently waiting on the States Attorney to handle.

Customer service was great the person who help me with my purchase was very help full George GGarber

Sales people are friendly and knowledgeable. Furniture is well made.

We needed 2 rooms of furniture. We were able to meet with salesperson Linda P. @ the Orland Park, IL store. She was amazing!! She read what we were looking for and took us to the 2 groupings we purchased. Linda was a joy to work with!

Our salesperson, Kevin Jones, was the best! Very helpful and knowledgeable. We will definitely be back to Darvin and Kevin!

Great experience at Darvin today with Josh Bernal. Extremely knowledgeable and took the time to answer all our questions. Great product selection in various items. Juliana also called will be here in the home to assist with sizing and colors. Couldn t be happier!!

We recently purchase a house and had to purchase a wide variety of furniture. Not only did we find everything we were looking for we also had amazing customer service. We weren't rushed and Rose answered all of our questions. Great quality, great service, great variety!

We went to look at refrigerators but they didn't have any.

Darvin is a great store and Phil, who took of us, is awesome. Won t go anywhere else.

Salesman was very kind, helpful and patient. I knew what I wanted and he didn t waste my time. He gave me all the information I needed and wrote the sale up promptly. I was in and out in no time. A unique experience!

First of all Sunday, Sept. 6th was crazy busy in the store, but Ms. Gayla was courteous, patient and a pleasure to work with. I was able to design and order the conversational sofa I wanted, in the color I wanted. I am looking forward to enjoying for years to come. Thank you Ms. Gayla!!!

Incredible selection and friendly, knowledgeable, no-pressure staff. Highly recommend!

I was treated the way I would have treated a customer. I found what I needed and received a good price. The choices were plentiful.

Elaine C. was very kind and helpful. She provided great customer service without being pushy. It was a very pleasant furniture shopping experience. I ll be back!

The salesman was very nice. He let us look around without trying to pressure us into buying. A great experience for a change.

Hello my brother decided to gift me a new box spring for MOTHER'S DAY to go with the mattress I bought recently. So I called Darvins and spoke to Ms Vivian and she gave the necessary information and set-up the purchase to be delivered the next day.... Perfect Customer Service

Thank you
Ms. R Dupless-Truite

The salesman left misleading information that I would be picking up item in store. We bought the item then had to drive 15 minutes to a warehouse. Then we had to wait 20 minutes to pick up the item. It took way more time than anticipated. They should have explained this process over the phone.

Our great experience started as we walked into the front entrance of the store. We told our salesman Peter exactly what we were looking for and he directed us into that location. We are highly interested only in items made in the USA and that is all he showed us. We are very impressed with the quality and the very fair price. We would absolutely recommend Darvin furniture to all of our friends and on social media. Many furniture stores have come and gone but Darvin holds their customer service to the highest level and the delivery men are very friendly and respectful of your home. We ordered a mattress and box spring three days before our delivery date of our living room furniture and they were able to add it onto the truck.
Thank you Darvin and Peter Mark.

Amazing experience. The manager Steve was so kind to me and my boyfriend, helped us find what we needed and got us a great deal. Go to him with any needs you have!

Very efficient and friendly. No pressure and the salesperson Connie G was very accommodating working on options for the huge dinner table we needed for my huge family.

Very clean in the store and people were constantly cleaning.

My favorite furniture store. Always find what I want and service is great. Always lots of help. I ve taken many other family and friends there to shop who were also very pleased.

Phone sales representative was great. $100 flat fee for delivery and assembly.

Rita was AMAZING!! my husband and I went in looking for a new mattress. She was so knowledgeable and made us feel comfortable mattress shopping during a pandemic! I love Darvin and will continue buying all of furniture there.

Ordered two couches in July 2020. i was told I would have them by end of October 2020, then changed to end of November. When I finally received the order one of the couches was damaged. Was told have to reorder and wait another 12 weeks. They also messed up order with a kitchen table. Won't be ordering from Darvin in the future. Cancelled order. Manager was not willing to work with us for the inconvenience. Will take my business elsewhere.

Even though it was under these circumstances my experience was good and through. I was happy with the customer service and precautions that were taken at the store today. They had enough associates on the floor to assist even though they thought they didn t.

Very nice shopping experience & happy with our choices we made & Oscar Gomez made it comforting & an ease on us & gave great input on the items we chose. Can't wait for delivery of them on Halloween.

Stop following us around! We don't need to be followed by a salesperson for the first 30 minutes of our time there. He didn't say anything to us but was very uncomfortable. It's like having a furniture stalker.

The interior designer we used at Darvin was great. Knowledgeable and great with suggestions to have us purchase pieces that fit well together in size, price and overall design. The wife is very very pleased as am I.

We went to look at sectionals with a chaise, and Clinton helped us greatly, he pointed us in the right way and let us wander around until we had it down to a few, then he helped us pick the one we loved. He was great because he wasn't pushy and never made us feel rushed (even though it was right before closing).

Great service and selection. Delivery was quick, clean and well done. Very happy with our purchase.

One of the best shopping experiences, thank you to my sales person, Muhammad. He really took the time to explain in detail any questions that I had.

Great service. Rebecca was very helpful finding the right piece of furniture.

Philip is a great sales associate. He was tentative and helpful fulfilling my custom furniture order.

The selection and pricing are great however nothing we chose is in stock and we understand with the virus it has impacted the suppliers chain. The real issue was the sales associate,she did not have any idea how the merchandise works, took very long time to figure out when we would receive items, and had to call another associate in order to operate a infared fireplace. The whole process took about 3 hours for 2 pieces. I think she would benefit from being retrained.

So unorganized, terrible salespeople. Misleading sales advertising

We always seem to come back to Darvin, the selection at this location is second to none of all the options in the area. The price points meet everyone s needs. Our last three furniture purchases have come from here and probably from now on.

Although the store was quite busy, my salesman, Vic Nguyen, Sharon, the woman who processed my order and gave me the necessary papers for the financing, and Joanne Renfro, The woman who explained the financing and completed the whole process for me, all did a wonderful job. They were very pleasant and patient and a credit to Darvin's.

Excellent selection and quality. Our saleswoman Christine was very friendly and went above and beyond to help us select and coordinate pickup of our sofa.

Quality furniture at a budget friendly price. Great sales staff, Johnny knows best.

Debbie was super helpful! she answered all our questions or was not pushy at all. She walked away and let us have our conversations but then was totally ready to help us again. It was very pleasant shopping with her.

My salesperson was Chuck (Charles) Franklin I've been in management for over 35 years and he has great customer service skills made my visit very comfortable very friendly a great asset to Darvin Furniture sales team he helped me pick out the right mattress for me took his time didn't know much about mattresses answered all my questions with patience a very nice person to deal with highly recommended

Napoleon Daniel was very professional and did a great job assisting us. It was my first purchase from the store and I was really pleased. I will shop here again when I change my living room.

Ed was very knowledgeable and accommodating. Great customer service. Quick delivery.

My experience and review is only based on my experience shopping and not a review on the bed as I do not have my new bed, therefore cannot speak to actual comfort of bed yet.

I Bought a Stearns & Foster euro firm pillow top king mattress at Darvin s in Orland Park, Illinois.
My sales lady was Vivian and she was extremely nice and very patient. One quality that Vivian had vs the other retailers I went to was that she knew her products. Many other retailers that I have been to do not have experienced sales reps and hire young adults and throw them into their jobs (Mattress firm). Vivian was extremely knowledgeable, knew what I wanted and we narrowed beds down quickly to 2 brands. It took me a while to make up my mind because both brands were great. Vivian understood my needs and concerns and worked within my budget as much as she could and price matched if something was cheaper elsewhere. I am buying a Stearns & Foster bed now and it will be great but will be back next year for a second bed (the Aierloom brand) since it is more money but would be ideal for my other home. Thank you Miss Vivian for helping me find a bed that my husband especially will love!
God Bless and sweet dreams!

Thank you all for a very pleasant experience! Your store is well laid out and the sales staff is very helpful without being pushed. In the end Al was extremely helpful and courteous while being efficient. Your furniture is of very good quality and the prices are excellent despite the sale!! Once again, a warm thanks to Al and to Darvin Furniture!

I rarely write reviews but I want to warn people of the current service I am receiving. We went shopping in July and planned to buy the majority of furniture for our new home from Darvin. We bought multiple items and were given delivery timelines. 1 out of 4 delivery timelines were actually met. Everything is delayed DRASTICALLY 6-7 times because of Covid and factory closures. I understand that items could be delayed, however, no one has reached out to us to let us know if the delays. All they care about is the sale. We have been waiting on 3 pieces for 4 months. Again, these pieces were delayed around 6-7 times and If I don t reach out and ask what the timeline for delivery is, we would have no idea what is going on. Customer Service and our Sales rep have not tried to update us on anything. Extremely frustrating that they only want to sell you the pieces and don t care about the follow up or delivery. I will never go to Darvin again.

I cannot say enough great things about my experience at Darvin! Josh did a fantastic job as my salesman! I had been to so many places before venturing here because it s so far for me. I honestly wish I had went sooner! Every place I gone to before seemed so annoyed that I was there with my kids and I would have to hunt people down for help especially at Macy s. As soon as I walked into Darvin Josh warmly greeted me and my little one. Which automatically made it worth the 1.5 hour drive. Josh was so helpful and patient. He truly went above and beyond to make my experience amazing! I will no longer travel store to store searching for furniture I ll now just make the trip to see Josh at Darvin for all my future furniture purchases!

If you fear covid 19 ... beware.... they do not wipe down the reclining seat buttons that a large amount of people are touching .

My experience today at Darvin was wonderful. I have dealt with Calvin Johnson before and he is my go to person when I go in there. Everyone is very friendly and helpful. From the friendly greeting when you first walk in to finding what I wanted, the final paper signing, and being acknowledged when we left was just the Best!!

I ve been a long time customer with Darvin, but my recent experience left a bad impression towards the company.
To start they jumped on us like hawks at the door, then followed me around to show me what they wanted me to purchase . After I made it clear that I was not interested in being sold on something that did not fit my family s needs, that sales person finally left us alone to shop in peace for a while.
After wandering for a bit I found what I was looking for, and along came another sales person while I was sitting on the couch I wanted to order (It was a king hickory). He initiated conversation, and appeared friendly until I told him we were being assisted by another guy. (The one who couldn t wait to pounce at the door) During that conversation I discussed the furniture I wanted to purchase (patio set, umbrella, gliding chair, 2k dresser in clearance, & the 9k couch I was sitting on) I was telling him about the couch, how I saw it 3 years ago, saw it was in the tent sale for 3,500 on the last day last year, but I didn t have the money because I had just bought my first home, so I wasn t able to purchase it at that time. (Not realizing I was there to purchase it now for full price) He made a few unexpected/ unnecessary comments that were very negative so I began to walk away. ( Awe, you ve been following it, how sad, what a sob story ) Assuming that I couldn t afford this piece, he spoke to the friend I was with & Literally said I had Mercedes Benz taste with a Hyundai budget while I was walking away. -How would he know what my budget was? My previous suv was a Mercedes Benz, I currently drive an Audi, & my teenager drives a Honda. I was just offended by not only his negative conversation, but his poor character and lousy judgment.
I left the store disappointed. The following day I was still thinking of the furniture I wanted to purchase so I decided to call the store and just order it so I didn t have to be attacked by their pushy sales people. I asked to speak with a manager because I felt like a supervisor should know about my experience/ how customers were being treated. They connected me to Jackie, she apologized for the incident and asked what she could do to keep my business. I told her there was a dresser on clearance upstairs (for 1,800 before tax) & if it was still there I would order it over the phone as a start. She said she would look into it and call me right back. She never called me back. Two days later I sent a friend up there to see if it was still there, which it was. They purchased it and sent it over, I received a notification to do a survey from Darvin and decided to share my recent experience since it made no difference to their staff of course. I have since ordered my couch from a competitive furniture company and am still looking for the perfect patio set. I will no longer shop with Darvin Furniture, nor recommend it to my clients. Their prices are higher then competitors and their customer service is trash.

Pete was great to work with. Knew what I was looking for and had great suggestions to help me furnish my place.

Wonderful place to buy any type of furniture especially brands like Bassett which is made in the USA. Our other sectional is over 16 years old by this company So now we are purchasing from Darvin. It is our first experience and our sales person Pete was awesome. Very thorough. Stored closed and no one was upset that we kept them after. They were all so nice. Thank you you earned a new lifetime customer.

Vivianne was very helpful while we picked out a new mattress. She asked what our budget was and she didn't try to convince us to spend more or pick one brand over another. She didn't rush us at all, and we ended up with a great mattress for a great price.

John was very knowledgeable (on mattresses)and listened to us and gave us exactly what we were looking for.
Thank you.

We walked in and Bonnie helped us immediately! I was able to get exactly what I was looking for quickly and efficiently, the financial process for credit was also very easy

Darvin is the store to go. Very down to earth &
great to work with. Take their time to make sure your getting what you want. Plus they give you time alone for your decision making. Not vamp on you! Like all the other places i been to. Thanks Darvin.

Michael was a nice salesman very nice to my wife and I

The sales team did an excellent job of helping us make a decision on a new reclining sofa while also keeping our kids entertained while thecwife and I made a decision

I came into darvin to make my first furniture purchase for my apartment, and was beyond thrilled at the experience . Steve Gulias was excellent. He helped me to customize my couch for my needs, and informed me of options I didn t even know were available. I will definitely be returning to Darvin for future purchases. The product I purchased, and for the price they had it, and the service all around exceeded my expectations. Thank you!

Durbin s prices were great! Professional service and advice.

I love Darvin furniture my advice to customers is to ask Ms. Elaine Ivery for assistances she is absolutely the best. Very personable & friendly.
I had a problem with my Order ( my fault) but she worked it out a had it corrected.

Thank you Elaine for the best customer service ever! You are Phenomenal!!!! you make Darvins look good!

Vivian was very helpful and helped me get the mattress I was looking for. I thank her so much!

Pete Marks was my salesman. Great attitude and very knowledgeable. My wife and I purchased a couch and a couple of chairs. Would highly recommend this store.

The experience was good, paid in full for the order, were told the order would take 4 weeks for delivery. On the way out the store a couple who made the same purchase are still waiting for delivery set for mid-September and it's almost mid-November. Time will tell how happy we'll be with the purchase.

Our sales person Dino was great however we went in there for a living room set and to get the difference of sales tax discount which was advertised along with $100 off if you spend over $1000. We spent almost $6000 and we were told no since it was a super value . Not happy with that but love the furniture.

Another great shopping experience at Darvin! I always appreciate great sales people who will questions and that are not pushy. I never feel pressured at Darvin. My sales person was Albert and I will be going back to him in the aping when I buy more furniture.

Robin Michaelson was great! We picked out our bedroom set, found Robin and was out the door with no issues. Would highly recommend.

Mr. C. Johnson was one of best salesman I have had in purchasing furniture ever. The most helpful without being pushy. THANKS FOR YOUR HELP!

First purchase from Darvin. We followed our favorite salesperson Ron Schmitt when he joined the Darvin team after Carson s closed. Lots of furniture choices at great prices. Ron s service and knowledge are second to none. We will be back.

Chuck was very knowledgeable about mattresses. He didn't pressure us whatsoever, told us the pros and cons of the different types and brands. He made the overall buying experience a pleasure.

Annette was amazing! She was kind and patient. Highly recommend Darvin for great prices, and fantastic customer service!

After spending a day shopping around last week, we returned to Darvin to make our purchase. Their salespeople knew their stuff and were very friendly and not pushy at all. The building and design (sectional couch), ordering, and payment process were painless. Just gotta wait now for it to arrive. I would definitely do business with them again.

Went in today looking for dining chairs. Met at door by salesperson who told me where to look and be mindful that a number of items can be out of stock. We went back to the dining area, found what we were
looking for, a salesman was there to help. As a result we were In and out in less than 30 min. Our chairs were in stock and will be delivered Wednesday. Very happy with experience. We ve been shopping with Darvin for years.

Vivian and Annie were fantastic very knowledgeable on everything in the store they made it one of the best shopping experiences I've ever had. I recommend Darvin very highly to anyone who needs quality at reasonable pricing.

7000 dollar king hickory sectional. 2 kids deliver it today. They Rush rush rush. I notice they are installing the wood legs very sloppy and not aligned. I mean way way off, Not on straight at all. So aggressively with the drill i could tell they strip out every screw they drill into the wood bottom of my sectional. I had the provide bigger screws because i pointed out all were stripped. Now my plan is to remove them my and reinstall. These kids need to be trained. Unbelievable
Terrible experience watching them hack hack

Knowledge about product friendly .Just a little disappointed my product will be on back order for 3 to 4 weeks .Otherwise highly satisfief

Great shopping experience. Salesman Ed was fantastic

Thank you for letting me make an appointment to purchase a much needed mattress. Vivian was so patient and very helpful. Thank you again!! It was a surreal experience to be there at this point in time. Just like all businesses out there, we need to support them as much as possible.

Absolutely an amazing furniture store. My first purchase was a bedroom set several years ago and I was very pleased with the quality and the pricing. The second time was 3 weeks ago and Ms. Dorian was an awesome and amazing salesperson. During that time I saw an dining set that I just couldn't get of my mind and guess what I went back and purchase that dining set. I asked for Ms. Dorian and she remembered me, that what I call great customer service.