Darvin furniture Review

Had a great experience here. The furniture here is top notch. Frank was our sales associate, he was very polite and incredibly patient.

Beautiful place lots of choices no pressure from anyone took my time now I'm getting new furniture

Calvin and Cory took great care of my wife and me. They were very professional, listened to what we were looking for, and made great suggestions. We did not feel pushed or pressured in any way - we just felt like valued customers. We had to make a few trips to make our decisions, and they were very accommodating each time.

John Robert's was my salesman he is a professional salesman.thats why I always shop at DARVINS.FOR BEST DEALS AND BEST SERVICE.

We bought our son's furniture and our new couch from Darvin. The quality of furniture for the competitive price with excellent customer service cannot be beat. We are extremely satisfied and will look to Darvin for our bedroom furniture whenever we decide to spruce up our room.

Awesome selection of furniture without high pressure. Very satisfying experience.

Associate very helpful. Well organized going through the process. Very big facility with a lot to choose from.

They aren t personable. They seem too big and I don t think they use a CRM. You never hear from your salesperson once the purchase is completed. I purchased a dining set and I had to call to get the ETA. The salesperson then said oh I was going to call, your set is discontinued . He never tried to get me back into look and pick something else. I went to Avanti Fine Furniture in Frankfort. Family owned!

I have been shopping at Darvin for close to 30 years. Great store, great variety, excellent customer service. Marty Garber is the best person to work with!!

Our service was great the person that waited on us was Phil czerniak. Was very patient and knowledgeable would certainly buy furniture from him again

Julie was so sweet, helpful, and just all out amazing. I came in to buy a dresser, and walked out with a new bunk bed with storage. Her kind demeanor put me at ease! Great job Julie

Poor Customer Service. Came 15minutes early for a 3:00pm appointment with Sales Rep Kevin Jones. Waited by office to be assisted. Kevin Jones took me upstairs to see a Head Board I was interested in buying, but I also wanted to see other options. Kevin Jones walked off left me to assist another customer while upstairs. There were other available sales agents to assist a customer. This was rude and very unprofessional. I walked myself downstairs to see other merchandise. Kevin Jones eventually caught up with me and made no apologies. When showing other merchandise he walked way ahead of me. I buy majority of all my items from Darvin, but I changed my mind on purchasing today because I would not dare give Sales representative as this one Kevin Jones the credit for my purchase.

Friendly, knowledgeable service. We get all of our furniture here. Best selection and good prices.

Darvin employees demonstrate a level
of customer service that is second to none. They are affordable and have a huge selection, but it is their attentiveness to customer satisfaction that puts them in a league of their own.

Darvin Furniture went out of their way to make sure that a problem we had with a manufacturer defect was solved.

The salesperson, selection, prices and customer service met our needs.

Excellent furniture, excellent salesperson. Janet was great to work with!

I love the store Darvin I found a Beautiful table set I no I will injoy looking to purchase something else at darvin .

Our whole house has dad in products. Reasonable prices and friendly service.

It was great being able to make an appointment to furniture shop. I loved the personal service! I had a great experience working with Mike Woods!

Despite being very busy today, James P helped us easily and quickly make our purchases. We felt very satisfied with our purchases when we left.

Our salesman from Darvin was very patient as we looked throughout the store. Darvin has a great selection and as repeat customers we knew we'd find the exact pieces we wanted there.

We were looking for a pair of swivel chairs and Darvin made it easy for us to shop. Julie Ann Novak was the best! She went the extra mile to make sure the chairs we were taking off the floor the pattern matched. She s always a pleasure to work with!

We had a excellent salesman. Helped us find exactly what we were looking for and took the time to explain everything to us.

Rose and Rita made the purchasing experience very effortless. We purchased a mattress from Rita and a dining room set from Rose. Both ladies were knowledgeable about the items and made suggestions that we listened to, and we left with purchases that will be with us for a long time. Thanks ladies

I have been purchasing furniture for years from Darvin and have been very satisfied until now!!! I purchased an area rug in December and paid for it and I was told that it would be in at the end of December it is now March and I am still waiting for it . I have been calling every month and they still don t have a date for me . I just got off the phone with someone who told me that it would be around 2 more weeks!!!! I had asked to talk to someone in management and instead they transferred me to a receptionist and never spoke to management. I just special ordered a new couch and loveseat from them and that will probably arrive before my rug. DISAPPOINTED AND FRUSTRATED

Worst experience ever I bought chase couch back in July and now I m told it won t be delivered till mid December if your still selling this you should pull it off the floor.

Elaine Ivery was very kind and helpful! Took the time to answer our questions and made our purchase of a mattress very smooth. Great customer service all around.

Jeff was great to work with. He was helpful and knowledgeable. All precautions were taken during the pandemic. Temp was taken at entry, adhered to distancing.

We couldn t be happier with the experience we just had at Darvin in orland park. The associate we worked with was Marrio and he was just who we needed to work with. He wasn t overbearing or pushy. He answered questions if we had any, got prices for us on pieces we didn t purchase this visit and let us browse and talk amongst ourselves without constantly being right on top of us. We are very happy with the furniture we purchased (a sofa and recliner love seat and a bed). Thank you so much to Marrio for giving us the stress free experience we had! Very happy with how easy and quick our visit was!

Clinton was very knowledgeable and a great help in finding my living room furniture, making it an enjoyable experience.

Recently purchased $5000 worth of furniture at Darvin. Realized after doing demo on one bedroom that the bed frame we purchased would not fit correctly. Went to the store to get refund only for that one piece, which had not even been delivered yet. Brian, one of the managers, told us that he couldn't cancel the order because it was a special order. We had simply ordered the bed frame in a lighter shade than the floor sample. When we asked if there was anything we could do, he said he couldn't resell what we had purchased because he would have to lower the price. When pressed, he said we could take delivery and try to resell it from our garage. Really?!? After we just spent $5000 and were planning on buying a ton more furniture? Whatever Darvin...

Always happy with the service and selection at Darvin. My husband and I have been buying all our home furniture here for 15 years.

Ed Garber was incredible! We experienced an issue with our first couch being purchased not fitting. He went above and beyond to help us find a replacement we were just as happy about. He really listened and understood what we wanted and tried everything he could to find the best fit! He is so friendly and really got to know us! Will be returning to him moving the forward!

Angelo was great.. he was very helpful.. my wife wanted new couches and I was trying not to buy anything. But Angelo took his time and helped with my wife wearing me down to purchase a new sectional.. they tag teamed me into submission. Happy wife, happy life my a.. but now when I get sent to the dog house I will have comfortable couches to sleep on. Bright side..

Brent is excellent like always! Good quality furniture, great help from the staff. Never an issue with this company!

As soon as we walked in we were greeted by a very friendly salesperson named Phillip. He was a wonderful advocate for Darvin and helped us find a beautiful entertainment center at a reasonable price. We will highly recommend Darvin to our family and friends and ask for Phil! .

I bought my furniture the first weekend in May. I bought a dresser, chest, nightstand, and swivel chest. To this day I do not have all 4 pieces. The initial delivery co sisters of two pieces that were damaged. A technician came out and fixed the pieces. They weren t fixed. We then exchanged them, and two new pieces were brought. They were also damaged or had manufacture defects. We then had another exchange! The dresser was good, except for one drawer so we swapped out a different drawer with the previous piece! Finally 3/4 pieces of furniture. But this swivel chest that was delivered was the broken. Door wouldn t even shut! So we had yet another exchange and it came and was the same swivel chest the technician fixed. Okay so we had another exchange and the door wouldn t close again. I am extremely dissatisfied with my experience. I can never reach anyone or speak to anyone who can help me! I sent pictures to their email and it took almost a week for them to get back to me! I had to call to follow-up. I had a great sales person, but delivery and customer service has been an absolute nightmare! With all of these exchanges and swap outs the only thing I ve been offered is my money back in delivery! I shouldn t have to swap out and exchange every delivery. If someone from Davin sees this please reach out!

Nick in sales is awesome! Be sure to ask for him! This company has the best prices. Their showroom is fantastic!

Ordered a bed set in August 16 of 2020, was not in stock so they estimated it to arrive at the warehouse within a month due to covid, never arrived, called and spoke with someone that said it had been delayed until October, called in October, and delayed it till December, called in December and they just didn t have an answer this time, it s December 28th and absolutely nothing, it s almost going to be half a year and I haven t received a bed I purchased, very disappointed with my purchase, I called customer service 10 minutes ago and nobody answered, Great!

This is my second time shopping at Darvin and making a purchase. When I come in I get courteous and prompt service I never feel like I m being harassed or followed around by the store associate and they are very knowledgeable in the product Darvin carries, definitely would recommend this store to everyone it has the best selection of furniture and accessories.

Salesperson was very knowledgeable on the furniture they sell at Darvin. Showed all the options that would fit our needs before we made a decision. I travel over an hour away to ship here and will continue to do so. Thanks Darvin for the great selection!!

Jay Witt our sales consultant was very helpful and not pushy. He found us the best deal possible. We would look for him again the next time we are in need of more furniture.

I would put zero stars if possible, bought end tables and coffee table from darvin in orland park, 1st coffee table was chipped they replaced it with a worse one, asked about what they can do about the 2nd one customer service told me that the manufacturer said that's the way they are made, but would get me paint to color it in, I agreed because after looking at the end tables they were knick and chipped, turns out the couldn't get the paint but they would replace the panel of the coffee table, when the serviceman came out he was suprised and took a picture of the replacement panel cause that was damaged. Calls to darvins in home services has not been returned.

I stopped at Darvins this afternoon..I wanted to see a sectional that was marked down in clearance..the Staff was so friendly & helpful! One look at the sectional I saw online..and the clearance price..and I just knew it was the best one for me! Completed a credit check to see if I could finance part of it..after speaking with the ladies in the finance dept for just a few minutes & the sectional is mine! Set up delivery date to be soon! Thanks Darvins !!

Rita brown did an excellent job at showing me my options and breaking down the price. Will definitely recommend her if I know someone looking for a mattress

Victor was the salesman I was working with! He was wonderland very helpful and prompt and took care of what I needed very professionally!!!

Always great service and very accommodating, good deal in these trying times.

Wonderful people very helpful and I love the clearance section up on top !!! They made me feel welcome and I was very impressed with how clean they are :) my favorite part about my experience with Darvin s is that they didn t pressure me into buying something I was unsure of it

Worked with a great salesman, Josh. Was able to score great deals on a new bedroom set and entertainment center. They are also very flexible with delivery / payment. We close on a new house next week and they let us put down a deposit to reserve our items instead of pay for it on the spot. Highly recommend!

We have been customers of DARVIN FURNITURE for many years. Most of the products we ve purchased have been outstanding. Those few products which did not measure up where dealt with by DARVIN very satisfactorily. Our salesman (Jay Witt) has always been very professional, helpful and accommodating. He always goes the extra mile to make sure we are provided with the best of care.

I LOVE DARVIN!! No matter how long it is in between shops, I am always left satisfied. Today I shopped for 2 homes and got exactly what I wanted & needed. They managed to give me a great deal and extra financing. After 20yrs being a customer, I'm still hooked.

Brent was extremely knowledgeable and helpful. The best customer service I have ever received! Because of him I will continue to give my business to Darvin.

Bill was friendly and knowledgeable and helped us find exactly what we wanted. Not pushy or trying to sell us something. We are very happy with Darvin!

The store was very busy but still got fast friendly service.

Got my Hybrid mattress what a great feeling Just love it Thanks Darvin

Linda is a very nice person. She was very friendly and very well informed and knowledgeable. She makes you feel comfortable.

Was on the fence to order given the pandemic we are in. Great customer service

I had to wait awhile for service at the store, however my salesman was very apologetic! It wasn t his fault the store was crowded. He executed my order quickly. I picked up my order at the warehouse, it took approximately 15 minutes. The gentleman that loaded my furniture was quick and handled with care!

Well I went to get a dresser for myself at Darvin and I had 2-3 dresser I liked and ended getting the same dresser my daughter got because out of the dresser I liked they were more expensive so I went with the cheaper dresser which is the same one my daughter got but I don't care i couldn't afford the more expensive ones and Jonathan Ennesser was very nice and very helpful looking at dressers for me to pick 1 out and i should get it by this Saturday because I work Wednesday through Friday and don't want to take time off my bus company for the delivery so can't wait to get it

Very nice and helpful associates. Very friendly and really nice furniture

Gotta ask for Mitch! He listened, thought about options, walked me all around the store more than once,, researched all of my questions and never came off as pushy or "just trying to make a sale". Darvin has a great financing option and massive selection to choose from. I wanted to wait to post a review until after I received my sectional but most items are on 3 month back order due to covid. So, can't speak for delivery.

Great that you can pick up small purchases at their warehouse and bring them home.

I had a great time shopping today at Darwin! Ms. Gayla is our go-to sales person when we shop. She is always attentive and never pushy.

Very happy with the experience and the sales price and the lady who took care of us was just so informative and handled everything like a super pro

Tall-Paul went above and beyond for me. He was extremely helpful and pleasant. He made my day and shopping experience at Darvin furniture a breeze. I hope to see him again when I go back! Thank you!

This is by far the worst furniture shopping experience of my life and I don't recommend anyone buying from here. I ordered a sectional in the middle of August that was delayed over and over. While I understand there's a pandemic, that's no excuse for the absolutely awful customer service I've received throughout this process - with the exception of our salesperson. I've been told I'd be called with an update many times and only one single time has someone actually followed through and that was only last week because I complained. Last week, half my sectional was delivered. Today, I called (because again, I didn't get the update I was promised) and the woman I spoke with said I'm going to get the other half in April. Luckily I was persistent because it turns out the other half of my sectional was not reordered until about two weeks after the first half was delivered. I've still not received any support with this or the calls back I've been promised, but hopefully if I share this info others can avoid this colossal hassle.

Darvin s sales reps were courteous, helpful, and efficient. I ve shopped there for years and have never been disappointed.

Sharon was very helpful. Not pushy at all, no one bothered us on the floor while we shopped which was a welcoming change. I believe this made us more intrigued to ask questions and actually speak with someone! Ordered beautiful bar stools FINALLY we have been looking for months now. Thank you Darcie! Now hopefully they arrive sooner than expected, the delivery time is pretty far out but so was every other place we visited. And the stools were much nicer here, great amount of inventory to choose from.

We have been a Darvin customer for years, usually find what we want at a very good price. This time was no exception.

Great, reputable company who sells quality furniture for fair prices and financing options.

I live at least an hour from darvin and this past weekend I took a trip there on Friday found this Sectional in the outlet part of the store. I didn t end up getting it that day but I called on Sunday. The lady had so much patience with me trying to describe the couch to her. She then went to check if it was still available since I wasn t able to drive up there myself again. She found which one I was talking about and I was able to purchase it over the phone with her. She was so nice and sweet to me. Being very patient with me as well since I am young and this is my first big purchase for my new place. If only I could remember her name to credit her for being such a friendly lady. I felt like I was on the phone with my aunt. Getting the couch delivered and I m hoping that experience is just as good as my other one with this company

We ve been purchasing furniture from DARVIN for over 25 years. Our Salesman Jay has always been very accommodating and patient while we looked through the showrooms to determine what we would finally purchase. DARVIN has always backed the products they sell.

Spent 5 1/2hrs in store shopping. Never have done that before with anything. Our salesperson was Nepoleon Daniel and he was incredible. Gave us design tips help with color selection and was an all around great person. Never pressuring but always in area every time we had a question. Also very patient. Could of use a beer though

It's always a professional friendly experience for me

Terrible quality. We bought furniture at Darvin assured it was leather and after a few years it began peeling and falling apart. I am greatly let down and disappointed in my purchase. The material was cheap and the service was nonexistent. When I brought this up to the people at Darvin, I was informed they don t care about their furniture in their tent sale. I am deeply dissatisfied with our purchase. If you see a sale they do not back their product.

The salemen was very knowledgeable
resourceful and patient overall it was
good experience for me , thanks Mr.
Angelo But all.

I had very nice experience at Darvins. Our sales person was very personable & had very good knowledge about all the furniture at the store.

I am very disappointed in my experience so far with Darvin. I ordered a sofa sectional in in the beginning of August with an expected arrival at the end of September (about 6 weeks). Here we are at the end of December and no sofa yet. I understand with Covid and everything going on right now that there were some delays. It s not like I m sitting on the floor, I can wait a bit for the new furniture.

My issue is with the communication. Not once have I gotten a status update from the store without calling them first and leaving a message. I was told in mid-October that the manufacturer would be shipping it within the week and they d call to set up a delivery appointment. When that turned out to be incorrect I did not receive a call. Early November I called and was told the same. No phone call. Thanksgiving weekend I called again and was told the same thing- shipping from the manufacturer within the week and we ll call to schedule delivery. No phone call.

Finally I called again Saturday Dec 12 and was told, oh yes we got it a few days ago, when do you want to have it delivered?

Why didn t I get a call? Why do I have to call and chase down information about my 6-week order that turned into 4 months?

Salesman Ed was very helpful. He gave me my space to look around for what I needed, and assisted me when it was necessary. He wasn t obnoxious following me everywhere like a lot of sales people. Transaction went smoothly! Thanx!

I was very pleased the way Darvin salesman assist me

Great products available on the floor, only downside was we wanted time to look and see what our options were. We felt rushed and stalked by an employee who seemed to push us to make a decision so he could get a sale. We may stick to online shopping in the future.

Rob Ross did a great job and was not pushy. Went in to the store just to look, found what I liked and bought them. Easy, no worry experience.

Love shopping at Darvin for the great customer service, sales person and furniture quality

I was looking for a new mattress and Vivian was so knowledgeable and helpful! The store overall looked great and has quite the selection at a variety of price points. Definitely worth a visit!!!

We have nothing but positive things to say about our experience at Darvin
We were interested in purchasing new family room furniture, and Bonnie, Darvin s interior designer, helped us customize to meet our personal style. She has great listening skills and much talent.
We loved how she helped us blend colors and add a fresh complimentary look to our family room while keeping in mind a reasonable budget
Definitely will be repeat customers!

Speedy and professional to help me purchase a couple counter stools. Not the biggest transaction of the day but they treated me like it was.

Friendly and attentive staff helped me make the decision on furniture I was looking for. I ll shop here again in the near future.

We worked with Marty. He was very energetic and helpful. I had to search out assistance, but once I found Marty, we were in good hands. Painless experience.

Found the perfect patio set in 10 mins (really 5 mins, but had to get the husband approval). Phillip was great! Greeted me at the door, walked me straight to patio and never pressured me to purchase. He helped me decide on the specific pario set and help me to ensure that the cast chairs stacked (for storage). I always buy my furniture from Darvin and I wish that I came here first after 3 weeks of trying to find exactly what I wanted! Thanks, Phillip and Darvin!

Excellent service! Salesman knows product and helped me to select the correct mattress to fit my needs. Extremely pleased with my purchase.

I have to give 5 stars to Vivian Roberts. She was patient and knowledgeable. I only have Darvins 3 stars because I was there for a long time shopping for a mattress and no one helped me. Maybe they didn t work off of commission? I almost left, but at the last minute Vivian asked if I needed help. Thanks Vivian.

I had a great experience. Janet was knowledgeable and was able to get me a great price on a mattress.